Amazon Prime Day 2021 - Monday 21st & Tuesday 22nd June

leck · 22-06-2021 02:21AM

Got onto chat, got nowhere. CSR said phone call would be better. Got callback from a rep in Columbia. Got nowhere. Kept putting me on hold while she went to "sort" it out. Told me if there was a mistake, I would get a refund in 180 days!

abbir · 22-06-2021 02:27AM

Just tried to add a couple of things to my basket, a lot cheaper now on those items.

Lightning deals are still broken but other prime day deals seem to be working.

Some things are working, some things are not. I can't see any pattern to it anymore.

MovieFest · 22-06-2021 02:39AM

It doesn't appear to be removing UK tax as it usually does,
it's keeping UK tax and also adding on Irish import fee's.

Is anyone else having that issue?

eclipsechaser · 22-06-2021 02:42AM

I got my prime subscription back for the month after talking to 3 different reps who all swore there was no problem on their side. Hardest money I've ever earned but I wasn't letting it go.

THEFRIDGE · 22-06-2021 04:29AM

abbir wrote: »

Just tried to add a couple of things to my basket, a lot cheaper now on those items.

Lightning deals are still broken but other prime day deals seem to be working.

Some things are working, some things are not. I can't see any pattern to it anymore.

Same,
I said was fixed as a few things were ok but others are not

InDarkWoods · 22-06-2021 05:58AM

Can someone please explain this to me (not great with tax and VAT stuff) so I can explain it to Amazon support staff when I chat to them?

For example, adding Echo Buds at £49.99 (Prime Day deal) to my basket, and I would end up paying £72.99 / €86.74 when shipping to Ireland.... some deal.

My girlfriend and I already bought a load of stuff yesterday morning and I think we've definitely been overcharged. Any hope we can get refunded?

ch750536 · 22-06-2021 06:23AM

Fixed for me, pair of jeans I wanted last night are now showing the correct price where last night they were not.

ch750536 · 22-06-2021 06:28AM

ch750536 wrote: »

Fixed for me, pair of jeans I wanted last night are now showing the correct price where last night they were not.

Ordered the other 4 items I was watching, all were not working, all now working.

dulpit · 22-06-2021 06:32AM

Looks to be working okay on things such as the galaxy buds anyway. They're showing at £59, if I add them to basket they show up with a final price of £61.48.

Other items not working though, I checked a fire hd 8 tablet, shows at £39.99. Add to basket, final price is £57.24.

Very weird.

Oh also, PSA for everyone: never pay in euro on amazon. You'll get a better rate from bank paying in sterling, and a much better rate if you use Revolut or curve.

Prunty · 22-06-2021 06:37AM

Seems to be fixed to some extent but still slightly wrong. In the image below the item was advertised as 79.99 reduced to 39.99.

So the 60.82 is the list item minus UK vat. The promotion deduction of -20.83 brings the item down to the advertised 39.99 and then the import fees deposit is added to the 39.99.

Two issues I can see:

The vat reduction is included in the promo reduction so they're basically saying the 39.99 price is UK vat free - which I'm sure isn't the case, buy it in the UK and you'll be paying Vat on it at 23% of the 39.99.

Second issue is the import fees of 13.99 is being calculated on the list price and not the purchase price of 39.99. It should be around 9.19.

I might be off with my rates - someone might be able to correct that.

RGARDINR · 22-06-2021 07:09AM

A little bit fixed but not really either. Still getting charged import fees on a lego toy. It's a bit cheaper then yesterday coming in at 18.12 but I checked another non prime day lego toy same price and not prime offer, coming in at 14.56 which the prime day offer should as well as both same prices. The prime offer was coming in at 22.50 yesterday.. So partially fixed but not 100% as item should be coming in at 14.56 like other set which is same price but not a prime day offer.

quarryman · 22-06-2021 07:12AM

dulpit wrote: »

Looks to be working okay on things such as the galaxy buds anyway. They're showing at £59, if I add them to basket they show up with a final price of £61.48.

Not fixed for me. Coming in at 72.99.

Thor · 22-06-2021 07:18AM

This issue has not been fixed and I don't believe it will be until after Prime

caddy16 · 22-06-2021 07:32AM

One issue seems to be resolved. Yesterday items jumped back to non discounted priced when I went to check out. Not this morning although VAT issue remains.

Jofspring · 22-06-2021 08:05AM

I got a refund for an overcharge two nights ago. I bought the item back in February. Hadn't even realised I was overcharged so they do seem to sort out issues like that even if you don't raise them.

bidiots · 22-06-2021 08:08AM

Still not fixed for me.

Kimbot · 22-06-2021 08:09AM

Some items appear to be working today for me like the galaxy buds but others are still broke.

glic83 · 22-06-2021 08:38AM

Redmi note 10 pro 6/128 gb seems to be applying vat correctly

ButtersSuki · 22-06-2021 08:45AM

[Deleted User] wrote: »

It wouldn't be pedantic. The population of the UK is roughly 10 times that of Ireland, and the population of Ireland is roughly 10 times that of Manchester. Should have asked him if he would react differently if 10 cities the size of Manchester had this issue rather than 1.

You missed my point.

You missed mine.

22-06-2021 08:49AM

ButtersSuki wrote: »

You missed mine.

Good point, thank you for explaining it. :rolleyes:

pm1977x · 22-06-2021 08:51AM

Not trying to mod here but any chance we can just agree early on that some things are fixed and some aren't and attempt to focus on any potential deals?

Yesterday's thread was an absolute car crash having to wade through page after page of ''why is this price wrong?'' and ''this customer service rep said this'' and ''look at this price calculation here'' which was all well intentioned but clogged up the thread such that it was virtually unreadable. :pac:

DevFirst · 22-06-2021 08:53AM

Here's out they're working out the irish checkout prices incorrectly (before the supposed "fix"), for anyone who wants to try and understand it.

Imagine this example computer product (with 0% import duty):
£120.00 (Full price)
£90.00 (prime day price)
Discount of £30, or "25% off"

First, Amazon calculates Irish VAT:
They take the full non deal price (£120), divide by 1.2 to get the price without 20% UK VAT (£100), multiply that by 1.23 to get the price with Irish 23% VAT (£123). "Import Fees Deposit" appears as £23, that is the 23% Irish VAT and is correct. Everything is good-ish so far.

Your order summary will look like this:

[b]Order Summary[/b]
Items:                 GBP 100.00 [i](non deal price without 20% UK VAT)[/i]
Postage and Packaging: GBP   0.00
Import Fees Deposit:   GBP  23.00
Total:                 GBP 123.00

Now, amazon calculates the prime day discount (here is where they screw up):
Take the full price WITHOUT any UK VAT (so £100), and subtract the prime day deal price (£90). The difference between these two is the "discount" they are giving Irish customers. See the problem? They are taking the non deal price WITHOUT 20% UK VAT (£100), and comparing it to the deal price that HAS 20% UK VAT (£90), to generate the discount amount, which is insane. The discount should be £30 but now it's only £10 cause of this way they're calculating it.

Order summary with wrong discount at checkout will look like this:

[b]Order Summary[/b]
Items:                 GBP 100.00 [i](correct)[/i]
Postage and Packaging: GBP   0.00 [i](correct)[/i]
Import Fees Deposit:   GBP  23.00 [i](correct)[/i]
Total:                 GBP 123.00 [i](correct)[/i]
Promotion Applied:    -GBP  10.00 [i](wrong, should be &#163;30)[/i]
Order Total:           GBP 113.00 [i](wrong, should be &#163;93 for irish customers)[/i]

UK is getting £30 off of £120 (25% discount), final price is £90.
IE is getting £10 off of £123 (8.13% discount), final price is £113.

What's the correct discount we should be getting?
We should be getting 25% off £123 (which is 92.25) or same the £30 discount amount off £123 (which is £93), but we're only getting 8.13% off £123 in this example (which is £113). I tried explaining this to CS yesterday and gave up, they couldn't understand it; "it's just import fees for Irish customers due to brexit".

22-06-2021 08:53AM

Can't access the Amazon Warehouse via my desktop. Tried it on two computers with different browsers, incognito mode etc.

https://www.amazon.co.uk/Amazon-Warehouse-Deals/b?node=3581866031

Oddly, it still works on my mobile.

Edit: working again. Seemed to have been a general problem as some people on HUKD also could not access the warehouse.

ThunbergsAreGo · 22-06-2021 08:57AM

pm1977x wrote: »

Not trying to mod here but any chance we can just agree early on that some things are fixed and some aren't and attempt to focus on any potential deals?

Yesterday's thread was an absolute car crash having to wade through page after page of ''why is this price wrong?'' and ''this customer service rep said this'' and ''look at this price calculation here'' which was all well intentioned but clogged up the thread such that it was virtually unreadable. :pac:

I cannot see anything fixed at all tbh, still getting overcharged for everything

grogi · 22-06-2021 09:06AM

DevFirst wrote: »
Here's out they're working out the irish checkout prices incorrectly (before the supposed "fix"), for anyone who wants to try and understand it.

Imagine this example computer product (with 0% import duty):
£120.00 (Full price)
£90.00 (prime day price)
Discount of £30, or "25% off"

First, Amazon calculates Irish VAT:
They take the full non deal price (£120), divide by 1.2 to get the price without 20% UK VAT (£100), multiply that by 1.23 to get the price with Irish 23% VAT (£123). "Import Fees Deposit" appears as £23, that is the 23% Irish VAT and is correct. Everything is good-ish so far.

Your order summary will look like this:
[b]Order Summary[/b]
Items:                 GBP 100.00 [i](non deal price without 20% UK VAT)[/i]
Postage and Packaging: GBP   0.00
Import Fees Deposit:   GBP  23.00
Total:                 GBP 123.00
Now, amazon calculates the prime day discount (here is where they screw up):
Take the full price WITHOUT any UK VAT (so £100), and subtract the prime day deal price (£90). The difference between these two is the "discount" they are giving Irish customers. See the problem? They are taking the non deal price WITHOUT 20% UK VAT (£100), and comparing it to the deal price that HAS 20% UK VAT (£90), to generate the discount amount, which is insane. The discount should be £30 but now it's only £10 cause of this way they're calculating it.

Order summary with wrong discount at checkout will look like this:
[b]Order Summary[/b]
Items:                 GBP 100.00 [i](correct)[/i]
Postage and Packaging: GBP   0.00 [i](correct)[/i]
Import Fees Deposit:   GBP  23.00 [i](correct)[/i]
Total:                 GBP 123.00 [i](correct)[/i]
Promotion Applied:    -GBP  10.00 [i](wrong, should be &#163;30)[/i]
Order Total:           GBP 113.00 [i](wrong, should be &#163;93 for irish customers)[/i]
UK is getting £30 off of £120 (25% discount), final price is £90.
IE is getting £10 off of £123 (8.13% discount), final price is £113.

What's the correct discount we should be getting?
We should be getting 25% off £123 (which is 92.25) or same the £30 discount amount off £123 (which is £93), but we're only getting 8.13% off £123 in this example (which is £113). I tried explaining this to CS yesterday and gave up, they couldn't understand it; "it's just import fees for Irish customers due to brexit".

You must have been talking to the same one... Both of them couldn't or weren't allowed to understand.

gabbo is coming · 22-06-2021 09:08AM

pm1977x wrote: »

Not trying to mod here but any chance we can just agree early on that some things are fixed and some aren't and attempt to focus on any potential deals?

Yesterday's thread was an absolute car crash having to wade through page after page of ''why is this price wrong?'' and ''this customer service rep said this'' and ''look at this price calculation here'' which was all well intentioned but clogged up the thread such that it was virtually unreadable. :pac:

Any bargain alerts?

pm1977x · 22-06-2021 09:14AM

gabbo is coming wrote: »

Any bargain alerts?

Fair enough, point taken! :pac:

https://www.amazon.co.uk/Razer-Cynosa-Lite-Programmable-UK-Layout/dp/B07YV7Y425/ref=sr_1_1_sspa?dchild=1&keywords=cynosa%2Bv2&qid=1624308987&smid=A3P5ROKL5A1OLE&sr=8-1-spons&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEzQVFYUDBFTERWRFQ1JmVuY3J5cHRlZElkPUEwNzMzNzYxMkNWNDVGT0M3VFVTUyZlbmNyeXB0ZWRBZElkPUEwMjAzMzcwMzBBMzZXUFdPMjNNQiZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU&th=1

Razer Cynosa LITE keyboard €16.36 at checkout, versus €37 in Argos.

Red Silurian · 22-06-2021 09:16AM

DevFirst wrote: »
Here's out they're working out the irish checkout prices incorrectly (before the supposed "fix"), for anyone who wants to try and understand it.

Imagine this example computer product (with 0% import duty):
£120.00 (Full price)
£90.00 (prime day price)
Discount of £30, or "25% off"

First, Amazon calculates Irish VAT:
They take the full non deal price (£120), divide by 1.2 to get the price without 20% UK VAT (£100), multiply that by 1.23 to get the price with Irish 23% VAT (£123). "Import Fees Deposit" appears as £23, that is the 23% Irish VAT and is correct. Everything is good-ish so far.

Your order summary will look like this:
[b]Order Summary[/b]
Items:                 GBP 100.00 [i](non deal price without 20% UK VAT)[/i]
Postage and Packaging: GBP   0.00
Import Fees Deposit:   GBP  23.00
Total:                 GBP 123.00
Now, amazon calculates the prime day discount (here is where they screw up):
Take the full price WITHOUT any UK VAT (so £100), and subtract the prime day deal price (£90). The difference between these two is the "discount" they are giving Irish customers. See the problem? They are taking the non deal price WITHOUT 20% UK VAT (£100), and comparing it to the deal price that HAS 20% UK VAT (£90), to generate the discount amount, which is insane. The discount should be £30 but now it's only £10 cause of this way they're calculating it.

Order summary with wrong discount at checkout will look like this:
[b]Order Summary[/b]
Items:                 GBP 100.00 [i](correct)[/i]
Postage and Packaging: GBP   0.00 [i](correct)[/i]
Import Fees Deposit:   GBP  23.00 [i](correct)[/i]
Total:                 GBP 123.00 [i](correct)[/i]
Promotion Applied:    -GBP  10.00 [i](wrong, should be &#163;30)[/i]
Order Total:           GBP 113.00 [i](wrong, should be &#163;93 for irish customers)[/i]
UK is getting £30 off of £120 (25% discount), final price is £90.
IE is getting £10 off of £123 (8.13% discount), final price is £113.

What's the correct discount we should be getting?
We should be getting 25% off £123 (which is 92.25) or same the £30 discount amount off £123 (which is £93), but we're only getting 8.13% off £123 in this example (which is £113). I tried explaining this to CS yesterday and gave up, they couldn't understand it; "it's just import fees for Irish customers due to brexit".

That is an absolutely brilliant explainer well done and thank you!!!

Doodah7 · 22-06-2021 09:24AM

gabbo is coming wrote: »

Any bargain alerts?

No, because Amazon's systems are broken.

Red Silurian · 22-06-2021 09:32AM

I am looking at this

https://www.amazon.co.uk/gp/product/B07Q17VZG8/ref=ox_sc_act_title_1?smid=A3P5ROKL5A1OLE&psc=1

Amazon Prime price is £103 and non-prime price is £109 but at checkout

Order Summary
Items: £90.83
Postage & Packing: £0.00
Import Fees Deposit: £20.89
Total: £111.72
Promotion Applied: -£18.17
Order Total: £93.55

It's still wrong but the same watch in Harvey Norman was €150 so it counts as a bargain right?

Amazon Prime Day 2021 - Monday 21st & Tuesday 22nd June

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