Vanmoof bike vendors and/or similar bike vendors

Clare_Culchie · 26-05-2021 7:50pm

Hi all, just a heads-up.... Vanmoof will be jacking up the prices shortly for the S3/X3, so buy very soon if you want to pay €1998 (plus €50 delivery). In my few months cycling it, my S3 has been a wonderful and solid bike. Its built-in alarm is quite effective, by the way... I've witnessed this when I had locked it up and it got some unwanted attention from chavs. It's still good to have a second lock though, don't depend on the kick-lock.

While I'm here, if you're intending to buy one (which I'd highly recommend by the way), feel free to use my Vanmoof Referral Code: ADV-LT11-XUMW-NHZY

This will give you €100 off the price of any accessory or Peace of Mind cover (aka Bike Hunters) when you've bought your bike (I'd recommend the Abus GranitX 6500 folding lock), and it'll also give me €100 off my next Vanmoof, so it's a win-win for both of us!

Enjoy!

mailforkev · 03-06-2021 2:17pm

Update from me is that I’ve had a bit of a gears issue recently. Still works but feels like the gears are skipping when cruising.

Customer service are fantastic though (once they get back to you). Sent me a new e-shifter that I swapped out but it didn’t fix the issue. I have a new rear wheel on the way which I suspect will do the trick because I reckon the problem is with the gear hub. An online search leads me to believe that I’m not the only one.

My wife’s bike has arrived too so we’re now a two VanMoof household. I’ve put 600km on mine since January and still think it’s the best thing that I’ve bought in a good while.

MJohnston · 03-06-2021 2:55pm

Aye, I guess I should post a few positive updates, the tendency is to only ever post if you're having trouble which gives a lopsided view of them! I've done about 260km in the last couple of months and it's all working great.

Got some decent pannier bags and VanMoof's front basket for the X3, and it's really fun to pop down to the shops with it, especially those last few weeks where the school traffic was mad.

mailforkev · 03-06-2021 3:23pm

MJohnston wrote: »

Got some decent pannier bags and VanMoof's front basket for the X3, and it's really fun to pop down to the shops with it, especially those last few weeks where the school traffic was mad.

I’ll probably end up getting the rear carrier/pannier for my S3 whenever I do actually end up going back to the office.
Herself is going to see how she gets on with her X3 then decide what to do. Would you recommend the X3 front basket?

MJohnston · 03-06-2021 4:50pm

mailforkev wrote: »

I’ll probably end up getting the rear carrier/pannier for my S3 whenever I do actually end up going back to the office.
Herself is going to see how she gets on with her X3 then decide what to do. Would you recommend the X3 front basket?

Yeah definitely! I don't know if any other baskets would be compatible with it, but it's very solid, and honestly I think the X3 looks incomplete without it.

It fits a Fjällräven Kånken bag perfectly, and I've carried bigger items on top of it with a couple of bungee cords - there's a kind of lip at the front that helps keep things from sliding forward if you're placing them on top:

Only negative about it is that it reduces visibility of the front light a bit.

MJohnston · 03-06-2021 4:56pm

Oh, one hitch with the panniers I have on the rear carrier is if they're weighed down too unevenly on the side where the kick-lock button is, they'll droop down a little bit and press on that button while you're turning corners, which is noisy, and probably unhealthy for the lock.

It's easily enough sorted by just making sure to balance the panniers, or putting more weight on the side opposite the button, but it freaked me out the first time it happened!

Clare_Culchie · 04-06-2021 7:00am

I picked up the front carrier for the S3 a few weeks ago... one lesson that I learned pretty quickly is not to use it to carry beer bottles. The rattling from going over a few too many speed-bumps and pot-holes caused three out of eight of them to fizz through their caps and all over the carrier. It works fine for cans though.

I picked up two "Cobags" for €20 and they're great. https://copenhagenbags.com/collections/bikezac They're heavy-duty woven plastic shopping bags with a rail on the top edge of one side to clip onto your pannier. They're light, they fold or roll up quite small when not in use, and are very handy for when doing the groceries. The clips can be a little tight on the VM official carrier, but they fit with a little effort.

MJohnston · 04-06-2021 12:58pm

Is Alarm Alert what I hope it is?

bazzz · 04-06-2021 1:17pm

MJohnston wrote: »

Is Alarm Alert what I hope it is?

You can edit the alert. Are you talking about Alarm notifications to your phone?

MJohnston · 04-06-2021 1:19pm

Ah, right, yeah, I was hoping for phone notifications, an absolutely criminally missing feature.

bazzz · 04-06-2021 1:31pm

MJohnston wrote: »

Ah, right, yeah, I was hoping for phone notifications, an absolutely criminally missing feature.

I believe it's coming soon officially to the VanMoof App, as well as the Moofer App. I've read in the last few days, some riders have received alarm notifications, via their mobiles. So they are trialing it at the moment.

mailforkev · 04-06-2021 2:57pm

Wife’s X3 arrived yesterday but the seat post bolt snapped when I was setting up the saddle height for her. MJohnston of this parish gave me some great info last night and I’ve managed to get a replacement bolt from my local bike shop. Going to make a second attempt later, hopefully this one works!

monument · 08-06-2021 9:56am

I’ve removed references to an app which tampers with the legal limits on the bikes.

It’s not a very smart move using it — it will make you liable to follow all the requirements for a motorcycle (including tax etc), being in breach of such is a serious offence, you could end up in court and have your bike and driver’s licence (if you have one) taken off you, and then you’re also likely voiding your agreements with VanMoof.

— moderator

FutureJD · 16-07-2021 9:30am

I got a blue S3 late last year and covered about 350km on it without any issues. I was going for a cycle a few weeks ago and got what customer service called 'the full cocktail of battery issues':

It's back in it's box and on it's way to Amsterdam for repairs. Anyone else here sent their bike back? Did it take long and has it been okay since it came back?

mailforkev · 19-07-2021 11:15pm

That’s a pity, hopefully they can turn it around ASAP for you. New battery and/or smart cartridge needed I suspect.

I see that some bike shop in Harold’s Cross (Life in Motion) is confirmed as the Dublin service centre. Pity VM didn’t let you know, might have been possible for them to fix it without sending it back.

MJohnston · 20-07-2021 3:47pm

https://boards.ie/discussion/comment/117635072#Comment_117635072

ooh, where did you see that?

mailforkev · 21-07-2021 12:16am

https://boards.ie/discussion/comment/117637999#Comment_117637999

The Mrs got an email, she must be on a mailing list that I’m not.

“We're excited to announce that Life in Motion in Dublin is now a VanMoof certified workshop. This new partnership makes it even easier to get your X3 and S3 VanMoof bike serviced – no brand store visit required.”

FutureJD · 21-07-2021 9:31am

https://boards.ie/discussion/comment/117639636#Comment_117639636

That's good to know thanks, it must be pretty recent. They did a blog post a few weeks ago confirming a Dublin workshop was coming but no details on the location were included.

I asked customer care if any local option was available but they said it had to go back to HQ. It arrived yesterday anyway so hopefully they'll turn it round reasonably quickly.

foobar · 31-08-2021 2:31pm

The S3 seem to have a lot of issues based on the number of complaints online .... yet i still want one :). Does any know if they sorted out the quality issues ?

Telchak · 31-08-2021 10:42pm

https://www.boards.ie/discussion/comment/117828156#Comment_117828156

I got one a couple of weeks ago and it arrived with a dysfunctional e-shifter. Currently waiting the three weeks for a Saturday appointment at Life In Motion.

foobar · 01-09-2021 3:37pm

ugh

https://www.boards.ie/discussion/comment/117830650#Comment_117830650

sigh ... not what i wanted to hear.I live in Galway, so popping up to Dublin for constant bike maintenance is not what i want :( .

If cowboy shipped to Ireland, i think would go for the cowboy 4 over the S3 purely due to S3 quality issues.

CatInABox · 06-09-2021 4:11pm

My current bike tried to get me killed while crossing a major road, so I've decided to look into a new bike, and these seem to fit the bill. I've looked back a fair bit through the thread, but can't seem to find up to date info about getting this on the bike to work. Do I just email them for a quote and then hand that into work?

Does their "find a bike" service work in Ireland?

And I'm 183 cm tall, would I be better off with the S3, or the X3?

Thanks!

Telchak · 07-09-2021 10:20am

https://www.boards.ie/discussion/comment/117854301#Comment_117854301

There’s a link to email them in relation to the UK scheme on the website, just change the info that autocompleted to Ireland instead of the UK and they’ll send you a quote with a two attached order numbers, one for 1500 and one for the rest. When vanmoof receive the 1500 they’ll send you a link to pay the rest.

With regard to the height, I’m 5’9” and would say I’m at the minimum height for the S3.

Dexter1979 · 23-01-2022 7:40pm

I haven't read through this entire thread but did anyone who works for the HSE manage to a VanMoof through the Cycle to work scheme?

The company has been unwilling to sign out the HBS New Vendor form for my HSE Cork & Kerry office so they can be registered as a supplier. I already found their Tax Reference Number and TCA number in this thread and no doubt can find the rest of the very basic details but I can't sign it myself.

I have contacted the Irish service centre but they also are unable to help.

The Scheme is closed at the moment but will open again in a few weeks. When I finally get my shed I do want to get a X3 but can't justify buying one outside of the Cycle to Work Scheme. The discount is to big to ignore.

Any advice is welcome.

Fawkes · 27-05-2022 11:42am

@Dexter1979 Did you manage to get the bike? My wife works for the HSE and is on the same boat.

Vanmoof bike vendors and/or similar bike vendors

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