GoMo experience not good so far

madmoe wrote: »

I get it loads on my Galaxy S21 Ultra and loads of other on here do as well. Blackhorse is 100% one of the places I always see it, pass there a lot on the LUAS.

Cheers,
M

Blackhorse Luas?

Interesting, as they have nothing at all about 5G on their website, they possibly could be testing for an upcoming roll out?

Cork981 wrote: »

It’s not actually “real” 5G as you won’t get the juicy bandwidth from the 85mhz of n78 Eir have. It’s likely the cell supports 5G and your connected to what is essentially 10 or 15mhz LTE which acts as an anchor band for n78 5G. But unless your on a 5G plan you won’t connect to the NSA 5G radio.

So it's just 4G then?

I get around 24mb on an LTE speed test in North Dublin...

This is what is on the Gomo website :

GoMo uses the eir network, with 99% 3G population coverage and 99% 4G population coverage across the country.

As we’re on the eir network, you know that you will always be connected.

This map is a guide for 2G, 3G and 4G coverage in a specific area and not a guarantee of availability at a specific address within that area.

VonLuck wrote: »

How do you go about switching from your current provider to GoMo? It asks for a switch date on the GoMo website, so does that mean I have to call up my current provider on that same day and manually cancel or is it done automatically?

As long as you've given GoMo all your details from current provider (account number if bill account, If your number is multiline account, more than one on an account, specify) you don't need to contact current provider, GoMo do the port request, choose date. If your bill pay at present, current provider will issue final bill. If prepay, use your credit as it will be lost. That's it really. I've been on the €9.99 since the start, no issues at all.

VonLuck wrote: »

Can anyone explain what's supposed to happen when switching over? I selected today as my porting date but I haven't received a sim as of yet. My phone is showing a message "SIM not provisioned for voice" so I assume it's been cancelled already. Am I stuck without a working phone now until they send it out?

Why would you port you're number without having the SIM ?. Either way they don't take long to send out the SIM,so it will probably work with you're old number straight out of the pack.

VonLuck wrote:

When you sign up they just ask you what date you would like to switch, so I picked the earliest date they let me which was a week from when I ordered. I would have thought it was a reasonable expectation that they coordinate issuing SIM cards and porting.

You should waited until you received the SIM before requesting the porting of your number.

They don't make that clear at all when signing up. In fact, it's part of the sign-up process. You have to choose a date to port before the order is complete.

It's badly presented by Gomo...they should make it clearer that a number can be ported at any time...next week, month or year.

IMO, it's always better to get a new number when joining a network as it allows testing coverage and functionality before porting.

Gadgetman496 wrote:

I still smile every time I see my €9.99 bill popping up With them from the start and have had no issues.

Same here. Have 2 sims from start.

jrmb wrote: »

When I ported from Eir to GoMo (if that's considered porting), it took months to get my refund. Then at the end of my landline contact they wanted to charge me €90 even though I'd cancelled. I hope I never have to use Eir again.

Now they're trying to charge me for non-return of equipment and for missed direct debits for the charges for that equipment, all of which I returned on time through Parcel Motel. At this stage, it's harassment.

jrmb wrote: »

Now they're trying to charge me for non-return of equipment and for missed direct debits for the charges for that equipment, all of which I returned on time through Parcel Motel. At this stage, it's harassment.

Seems Eirs"s customer service has improved much