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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

1…5253555758…61

Comments

  • #2702
    stronglikebull
    Registered Users, Registered Users 2 Posts: 477 ✭✭stronglikebull


    ...Ghost... wrote: »
    It's not free shipping most of the time, it just seems that way. Tonight, I was about to order a Playstation game. Price was €52 with my uk address and €58 with my irish address. I'm a prime customer.


    That makes no sense. I've never seen a price increase, other than the VAT difference. The free shipping is free.



    The exception being when you buy from a seller that isn't fulfilled by Amazon, then you pay their shipping fee.


  • #2703
    ...Ghost...
    Registered Users, Registered Users 2 Posts: 3,763 ✭✭✭...Ghost...


    stronglikebull wrote: »
    That makes no sense. I've never seen a price increase, other than the VAT difference. The free shipping is free.



    The exception being when you buy from a seller that isn't fulfilled by Amazon, then you pay their shipping fee.

    If you need proof, I can send screenshots. Or you can switch the delivery address between a UK and Irish address on your prime account and the product price increase while delivery remains "free".

    Stay Free



  • #2704
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,218 ✭✭✭✭Jim_Hodge


    ...Ghost... wrote: »
    It's not free shipping most of the time, it just seems that way. Tonight, I was about to order a Playstation game. Price was €52 with my uk address and €58 with my irish address. I'm a prime customer.

    I'd like to see the item. I've looked at PS games at 54.99 to UK and 56.50 to Ireland. The small difference being Irish VAT and nothing else. Free delivery is Free delivery, bar a vat charge on the discounted delivery (which apples for each address).


  • #2705
    ...Ghost...
    Registered Users, Registered Users 2 Posts: 3,763 ✭✭✭...Ghost...


    Jim_Hodge wrote: »
    I'd like to see the item. I've looked at PS games at 54.99 to UK and 56.50 to Ireland. The small difference being Irish VAT and nothing else. Free delivery is Free delivery, bar a vat charge on the discounted delivery (which apples for each address).


    https://www.amazon.co.uk/Star-Wars-Jedi-Fallen-Order/dp/B07QRC5PR7/ref=sr_1_5?crid=270G21P3ADZ4E&dchild=1&keywords=star+wars+ps4+jedi+fallen+order&qid=1613230395&sprefix=star+wars+ps4%2Caps%2C157&sr=8-5


    The exact same stuff was happening long before brexit.

    Stay Free



  • #2706
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    ...Ghost... wrote: »
    https://www.amazon.co.uk/Star-Wars-Jedi-Fallen-Order/dp/B07QRC5PR7/ref=sr_1_5?crid=270G21P3ADZ4E&dchild=1&keywords=star+wars+ps4+jedi+fallen+order&qid=1613230395&sprefix=star+wars+ps4%2Caps%2C157&sr=8-5


    The exact same stuff was happening long before brexit.

    £49.67 incl. 20% UK VAT

    £41.39 excl. UK VAT

    £50.08 incl. 21% Irish VAT

    I don't see the issue here. There's just a £0.41 difference because of the 1% difference in the Irish and UK VAT rates.


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  • #2707
    stronglikebull
    Registered Users, Registered Users 2 Posts: 477 ✭✭stronglikebull


    ...Ghost... wrote: »
    https://www.amazon.co.uk/Star-Wars-Jedi-Fallen-Order/dp/B07QRC5PR7/ref=sr_1_5?crid=270G21P3ADZ4E&dchild=1&keywords=star+wars+ps4+jedi+fallen+order&qid=1613230395&sprefix=star+wars+ps4%2Caps%2C157&sr=8-5


    The exact same stuff was happening long before brexit.

    Apart from the VAT change, removing UK VAT and adding Irish VAT, as I pointed out already, the price does not change. You've stated that the price changes by €6, but I've checked and it changes by 41p. And yes, it was the same before Brexit as Amazon always changed the VAT to Irish when you use an Irish address.

    I'd like to see the screenshots of your €6 price difference, because it seems it's just you.


  • #2708
    ...Ghost...
    Registered Users, Registered Users 2 Posts: 3,763 ✭✭✭...Ghost...


    stronglikebull wrote: »
    Apart from the VAT change, removing UK VAT and adding Irish VAT, as I pointed out already, the price does not change. You've stated that the price changes by €6, but I've checked and it changes by 41p. And yes, it was the same before Brexit as Amazon always changed the VAT to Irish when you use an Irish address.

    I'd like to see the screenshots of your €6 price difference, because it seems it's just you.


    There you go. First is using addresspal in uk. Same price for old parcel motel NI address. Second one is republic of ireland. The final price for ROI was about €58 after the vat changes. Ended up downloading the game for €25 from sony.



    s1.jpg


    s2.jpg

    Stay Free



  • #2709
    corkie
    Registered Users, Registered Users 2 Posts: 7,631 ✭✭✭corkie


    @...Ghost... Different sellers on your screenshots?

    https://www.amazon.co.uk/Star-Wars-Jedi-Fallen-Order/dp/B07QRC5PR7/

    Wonder what would be the price on Checkout?


  • #2710
    stronglikebull
    Registered Users, Registered Users 2 Posts: 477 ✭✭stronglikebull


    Yep, two different sellers, hence different prices.

    Anyway, Amazon don't charge different prices to Ireland, except for the VAT change, and Prime delivery to here is still free. If the product price is less than €22, you also get it 20% cheaper as they deduct the UK VAT and no Irish VAT is due at all.


  • #2711
    ...Ghost...
    Registered Users, Registered Users 2 Posts: 3,763 ✭✭✭...Ghost...


    corkie wrote: »
    @...Ghost... Different sellers on your screenshots?

    https://www.amazon.co.uk/Star-Wars-Jedi-Fallen-Order/dp/B07QRC5PR7/

    Wonder what would be the price on Checkout?

    I hadn't noticed the sellers changed when the address was changed. Odd, because both deliver to roi.

    Stay Free



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  • #2712
    stronglikebull
    Registered Users, Registered Users 2 Posts: 477 ✭✭stronglikebull


    ...Ghost... wrote: »
    I hadn't noticed the sellers changed when the address was changed. Odd, because both deliver to roi.

    I've seen it before when you change something, that it selects a different seller for the same product. Even following the link to an item on your wishlist oculd bring you to a different seller than when you added it.

    If you change your address at the checkout stage then it shouldn't change that, and you'll see only the VAT difference there.


  • #2713
    AdMMM
    Registered Users, Registered Users 2 Posts: 9,472 ✭✭✭AdMMM


    I've had parcels delivered to AddressPal over 3 weeks ago and no notification or anything from them (other than the confirmation from my courier that it was delivered to AddPal).


  • #2714
    gogo
    Registered Users, Registered Users 2 Posts: 1,452 ✭✭✭gogo


    AdMMM wrote: »
    I've had parcels delivered to AddressPal over 3 weeks ago and no notification or anything from them (other than the confirmation from my courier that it was delivered to AddPal).

    Did you update your details on the addresspal website, you need to add a card now for prepayment of any charges due.. all good will now be delivered to your door, and have to be paid for upfront.


  • #2715
    Thargor
    Registered Users, Registered Users 2 Posts: 17,964 ✭✭✭✭Thargor


    DopeTech wrote: »
    Had a parcel put in a pm on Friday morning to be sent to me and it still hasn't moved. Are they slower these days?

    Are they still in business? Turnover must be down 90%+?


  • #2716
    TomOnBoard
    Registered Users, Registered Users 2 Posts: 5,121 ✭✭✭TomOnBoard


    Thargor wrote: »
    Are they still in business? Turnover must be down 90%+?

    I suspect that non- Amazon package traffic between UK and Irl has been reduced to a trickle. I used to be an eager buyer of stuff off eBay UK, but can't get stuff delivered at the moment. The missus is thrilled!!!


  • #2717
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,896 ✭✭✭DopeTech


    Thargor wrote: »
    Are they still in business? Turnover must be down 90%+?

    It was just an item from adverts.ie that a seller was sending me from galway to dublin. Took about 6 days which is very slow considering I previously got stuff via newtownabbey with 24 hours of it checking in there.

    https://www.buymeacoffee.com/dopetech.ie



  • #2718
    Dtp1979
    Registered Users, Registered Users 2 Posts: 12,839 ✭✭✭✭Dtp1979


    TomOnBoard wrote: »
    I suspect that non- Amazon package traffic between UK and Irl has been reduced to a trickle. I used to be an eager buyer of stuff off eBay UK, but can't get stuff delivered at the moment. The missus is thrilled!!!

    Me too. Once I removed my British parcel motel address from eBay and Amazon it massively reduced the amount of stuff available, and then half of that still isn’t deliverable to rep of Ireland. eBay is pretty much useless these days. Why doesn’t their global shipping come to Ireland???
    I’m amazed parcel motel are still in business.


  • #2719
    Shemale
    Registered Users, Registered Users 2 Posts: 3,376 ✭✭✭Shemale


    AdMMM wrote: »
    I've had parcels delivered to AddressPal over 3 weeks ago and no notification or anything from them (other than the confirmation from my courier that it was delivered to AddPal).

    My stuff arrived there on 10th Feb, confirmation from courier but nothing from AP. I have a card registered and there is sufficient money on it.


  • #2720
    heffo500
    Registered Users, Registered Users 2 Posts: 966 ✭✭✭heffo500


    Pulse8 wrote: »
    Actually went looking myself & found this deliverme.ie crowd who take in parcels & will courier them down south or hold for collection - €22 a parcel is a bit steep but have mailed them for clarification if they're still operating as normal as would be worth it to me


    I found these too which would be ideal if they were based in Newry.

    https://www.postalpickup.co.uk/parcelpickup


  • #2721
    heffo500
    Registered Users, Registered Users 2 Posts: 966 ✭✭✭heffo500


    heffo500 wrote: »
    I found these too which would be ideal if they were based in Newry.

    https://www.postalpickup.co.uk/parcelpickup


    This might be even better only €3 for each delivery and could collect from their Belfast shop, open on a Saturday too.

    I suppose if demand increased they would open a place in Newry. Some stuff I buy is quite expensive in Ireland so well worth a trip to Belfast

    https://thepostalstore.ie/uk-parcel-delivery/


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  • #2722
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,008 Mod ✭✭✭✭whiterebel


    Anything coming into the North from the UK has to be declared as for NI only, if its for a republic address they will have to do Customs Clearance etc. Back to square one.


  • #2723
    heffo500
    Registered Users, Registered Users 2 Posts: 966 ✭✭✭heffo500


    whiterebel wrote: »
    Anything coming into the North from the UK has to be declared as for NI only, if its for a republic address they will have to do Customs Clearance etc. Back to square one.

    Not if you collect in person the item from their shop in Belfast?


  • #2724
    blastman
    Registered Users, Registered Users 2 Posts: 5,451 ✭✭✭blastman


    AP are pathetically slow at the moment, I have a delivery from the UK virtual address that they received on Feb 12th, as of today there is no further update to what has happened to it.


  • #2725
    Shemale
    Registered Users, Registered Users 2 Posts: 3,376 ✭✭✭Shemale


    Day 16 and no word from AP. Hoping to hear someday that it is held up in Dover.


  • #2726
    Seanachai
    Registered Users Posts: 2,544 ✭✭✭Seanachai


    blastman wrote: »
    AP are pathetically slow at the moment, I have a delivery from the UK virtual address that they received on Feb 12th, as of today there is no further update to what has happened to it.

    I ordered supplements from the US last Friday and they arrived yesterday, I ordered some from UK almost a month ago, and still no sign.


  • #2727
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Has anyone had any success resolving an issue with Parcel motel? I sent a package 2 weeks ago and the person I sent it to hasn't received it.

    Parcel motel have told me they left it on the porch but it looks like they left it at the wrong address and the package has now disappeared.

    They seem completely uninterested in helping me resolve the issue.


  • #2728
    Freya Nice Rink
    Posts: 4,186 ✭✭✭ Freya Nice Rink


    whiterebel wrote: »
    Anything coming into the North from the UK has to be declared as for NI only, if its for a republic address they will have to do Customs Clearance etc. Back to square one.

    How so?

    The item that would be delivered to parcel motel is for NI only as far as incoming customs should be concerned.

    Where it goes after is no different than if a NI resident bought something and sold it 6 months later to someone in the south


  • #2729
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,008 Mod ✭✭✭✭whiterebel


    PM update 15th March


  • #2730
    basill
    Registered Users, Registered Users 2 Posts: 1,349 ✭✭✭basill


    Not so much of an update but more a plea for help. Price reduction and another wait and watch this space.


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  • #2731
    recipio
    Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭recipio


    So I'm sure all PM users on here got an email giving a new address in Jamestown Rd Dublin.My question is will they accept UK deliveries there ? I'm awaiting a response from PM.


  • #2732
    Trampas
    Registered Users, Registered Users 2 Posts: 7,778 ✭✭✭Trampas


    How do you close your account as not on site and no reply to email


  • #2733
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    recipio wrote: »
    So I'm sure all PM users on here got an email giving a new address in Jamestown Rd Dublin.My question is will they accept UK deliveries there ? I'm awaiting a response from PM.

    As long as there's no VAT or duties due they will. Amazon deliveries will be fine for example.


  • #2734
    recipio
    Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭recipio


    VG31 wrote: »
    As long as there's no VAT or duties due they will. Amazon deliveries will be fine for example.

    Amazon prime will deliver to Ireland, thank you Jeff Bezos. Is the Vat already deducted at source ?


  • #2735
    RickyBobby1
    Registered Users Posts: 511 ✭✭✭RickyBobby1


    Need to get a theraband from amazon for my tennis elbow....£18 if shipped to UK or £35 Shipped to ireland!Is parcel motel the best option at the moment?


  • #2736
    up4dabah
    Registered Users Posts: 160 ✭✭up4dabah


    RickyBobby1 wrote: »
    Need to get a theraband from amazon for my tennis elbow....£18 if shipped to UK or £35 Shipped to ireland!Is parcel motel the best option at the moment?
    Their northern depot is closed due to brexit


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  • #2737
    TomOnBoard
    Registered Users, Registered Users 2 Posts: 5,121 ✭✭✭TomOnBoard


    RickyBobby1 wrote: »
    Need to get a theraband from amazon for my tennis elbow....£18 if shipped to UK or £35 Shipped to ireland!Is parcel motel the best option at the moment?

    Post a link?

    Are you an Amazon Prime member?


  • #2738
    recipio
    Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭recipio


    Emberly Muscular Police wrote: »
    Yes - if there are no charges to be paid. Eg. Amazon.
    Just takes longer.

    Got a response from PM . They will accept UK deliveries but the couriers will apply their own Customs and Vat duties. That's fine in theory but are they all set up to apply online charges.?


  • #2739
    Gadgetman496
    Registered Users, Registered Users 2 Posts: 8,408 ✭✭✭Gadgetman496


    Unless they can come up with a serious offering, PM are of little use any more.

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."



  • #2740
    sweetie
    Registered Users, Registered Users 2 Posts: 9,795 ✭✭✭sweetie


    been using pm locker courier service a bit lately for sending stuff around Ireland and it has varied from 1 day from Dublin to Cavan to 7 days Dublin to Nenagh. On the latter occasion the receiver never even got a notification that the item was stored. They just don't seem to give a fcuk.


  • #2741
    10-10-20
    Registered Users, Registered Users 2 Posts: 7,477 ✭✭✭10-10-20


    Emberly Muscular Police wrote: »
    Apparently they cant accept delivery outside of Monday to Friday 9 to 6 now.

    This is now UPS that we're talking about, and they can't even open their doors to receive products on a weekend? Complete sham.
    And no offer of a refund on the credit tied-up in their accounts either?
    I know we could all spot a failing business-model back in 2020, but attaching a ventilator to a dead donkey doesn't mean it can still be used for pony-rides.


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  • #2742
    basill
    Registered Users, Registered Users 2 Posts: 1,349 ✭✭✭basill


    Has anyone been successful in obtaining a refund of monies held on their account?


  • #2743
    monaghanmissus
    Registered Users Posts: 420 ✭✭monaghanmissus


    basill wrote: »
    Has anyone been successful in obtaining a refund of monies held on their account?

    I raised a dispute with Paypal as I had paid that way and got mine back. Tried contacting them a few times and heard nothing from them.


  • #2744
    scotchy
    Registered Users, Registered Users 2 Posts: 2,205 ✭✭✭scotchy


    basill wrote: »
    Has anyone been successful in obtaining a refund of monies held on their account?

    Trying to get a refund from Parcel Motel, and Parcel Wizard. I get replies saying that they are working on it and money will be refunded to my account in the next few days, then after a few weeks of nothing, i message them again and get the same your money will be refunded soon message again.

    💙 💛 💙 💛 💙 💛



  • #2745
    sweetie
    Registered Users, Registered Users 2 Posts: 9,795 ✭✭✭sweetie


    I've been using the credit on mine and my wife's account for a few things I've sold on adverts. If they were a bit quicker with their delivery times they'd be a viable competitor to an post and other couriers.


  • #2746
    magoo84
    Registered Users Posts: 187 ✭✭magoo84


    It's hard to have any sympathy with PM when you hear the horror stories on here and on their social media channels. As long as nothing went wrong, it was a handy way to speed up Amazon deliveries and take away the hassle of nobody being home to receive a parcel. The problem with them is that when something does go wrong, they're almost impossible to contact, and they give off a vibe of not giving a solitary f**k. Even worse is that once it gets to Parcel Motel, the retailer has fulfilled their side of the sales contract, so they're off the hook.

    I spent three weeks last summer trying to track down an Amazon parcel that went missing in their depot, and at the end of it they just shrugged their shoulders and said "We think the parcel was open when it arrived, talk to Amazon." Amazon, to their credit, did refund me which I wasn't expecting and to be honest thought was a bit unfair on them, although they're not exactly short of cash either :) It's one of the reasons that Amazon will wipe out a huge amount of Irish retailers if the proposed fulfilment centre opens here. We simply don't have the culture of customer service in this country to compete. Between the closure of their UK virtual address, and the absolute gouge of a price hike they imposed on customers before last Christmas, I'll say good riddance to them.


  • #2747
    JIdontknow
    Registered Users, Registered Users 2 Posts: 728 ✭✭✭JIdontknow


    Can you use parcel motel to receive international post to, let’s say USA but could be other countries. For example a gift or letter from someone, as opposed to an online purchase? Obviously it will take longer and be more expensive but I presume you can use parcel model address for that purpose. The international sender pays the shipping / postage to your PM address here, and you just pay the parcel motel charge here?


  • #2748
    up4dabah
    Registered Users Posts: 160 ✭✭up4dabah


    JIdontknow wrote: »
    Can you use parcel motel to receive international post to, let’s say USA but could be other countries. For example a gift or letter from someone, as opposed to an online purchase? Obviously it will take longer and be more expensive but I presume you can use parcel model address for that purpose. The international sender pays the shipping / postage to your PM address here, and you just pay the parcel motel charge here?

    Yes some people use parcel motel if they know they won't be around to receive the package and collect at their own convenience. You pay to receive, yes.


  • #2749
    recipio
    Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭recipio


    Emberly Muscular Police wrote: »
    If there were charges to be paid then they wont accept it.

    They expect that the courier will have applied Customs and Vat and if so, there should be no problem. I wish they would sort their act out Maybe a delivery service from France or the Netherlands would work ? I find the locker system very handy as I'm not always at home but they sure as hell need to improve their customer relations and IT systems.


  • #2750
    Shemale
    Registered Users, Registered Users 2 Posts: 3,376 ✭✭✭Shemale


    Update on my delivery, they sent me an email saying they cannot deliver beer. There is nothing in their T&Cs saying they can't deliver beer, they even call out increased import duty for alcohol and cigarettes on their T&C.

    The box has the brewery name on it and they took possession knowing they could not forward, sellers courier will not provide a return label. AP won't let my mate collect it for me, it has to be a courier.

    I have tried to arrange a courier but I need a phone number and contact name for addresspal, they will not provide it and keep saying I need to organise a courier.

    This is going on since the 9th February when they took collection of it, got an email on 17th March to say it is a prohibited item and they cannot deliver it.


  • #2751
    L1011
    Registered Users, Registered Users 2 Posts: 69,538 ✭✭✭✭L1011


    Their T&Cs say they don't carry liquids. You can buy glasses and other merch from breweries, so they had no way of knowing from a box name - nor realistically were they there to check each box at a time they could refuse delivery.

    Additionally, private import of alcohol by postal services is not even legal - Revenue have only recently changed to allowing people to pay in most circumstances; it was straight destruction until recently. You need a license to import alcohol and Revenue letting people without one is unlikely to last.


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