DPD Parcel Wizard - DPD Pickup

Hogzy · 18-02-2021 05:26PM

corkie wrote: »

Warning issued over sneaky DPD courier text message scam

Devious scammers are conning people out of their hard earned cash and also harvesting a slew of personal data from unwitting victims

I got one of these texts today.

In the last week I have gotten 3 scam texts, one purporting to be from AIB was incredibly real looking, so much so that it came up in the text message thread from their other messages. The scammers are getting so good at these.

Fendy · 05-03-2021 11:52AM

Padraig Mor wrote: »

Did anyone get their PW credit refunded to them yet? Supposed to be end Jan but I didn't get mine yet. Only €3.85 but it's the principle that counts....

I didn't get my refund yet either, and have not heard anything from Parcel Wizard about it.

migrant · 05-03-2021 05:24PM

Fendy wrote: »

I didn't get my refund yet either, and have not heard anything from Parcel Wizard about it.

I have 3 x 3.85 credit with them. They've ignored every contact from me.

xdark · 06-03-2021 10:19PM

Same here outstanding balance still 7.70

TheMilkyPirate · 08-03-2021 12:20PM

Ordered a charger from UK last week (2nd) been sitting in DPD depot in Athlone since the 3rd. Can't see why it would be there for 5 days, is it possible they are trying to contact me to pay VAT and charges or is that done after delivery with DPD?

selfbuilder1 · 16-03-2021 10:58PM

I haven’t got the refund either. Has anyone had any luck getting the credit refunded.

Discodog · 17-03-2021 07:05PM

If VAT is payable, on a purchase from the UK, can this be paid at a DPD pick up point like Supavalue ?

corkie · 17-03-2021 08:33PM

Discodog wrote: »

If VAT is payable, on a purchase from the UK, can this be paid at a DPD pick up point like Supavalue ?

https://dpd.ie/Shipping/Brexit-Update-For-Consumers

"For parcel recipients who are based in Republic of Ireland, VAT and customs duty will be applicable (depending on value of goods) when Britain exits the EU on 1st January if you are buying goods from GB. The Seller may collect the VAT and Duty from you prior to dispatch of goods. If they do not, then DPD will declare goods on your behalf and will collect duties and taxes from you in advance of delivery. "

++

"Once your parcel has been received into our DPD Ireland hub, you'll receive a notification from us with an ETA for delivery.

If VAT and/or duty is due on the order, we'll email and SMS you with a link for payment."

Discodog · 17-03-2021 09:07PM

So one has to register otherwise Dpd won't have contact details.

corkie · 17-03-2021 09:18PM

Discodog wrote: »

So one has to register otherwise Dpd won't have contact details.

Or they get contact details from shipping label?

Not sure I have a ParcelWizard account with them.
https://www.dpdparcelwizard.ie/

bobbysands81 · 19-03-2021 02:09PM

Do DPD deliver on Saturdays?

Wexford area if it makes any difference.

Frank Grimes · 20-03-2021 12:42PM

bobbysands81 wrote: »

Do DPD deliver on Saturdays?

Wexford area if it makes any difference.

I was told they do (I'm in Dublin) when I phoned the depot yesterday evening. The package has been sitting in the depot, which isn't far from my house, since Thursday evening and still no word on whether they're coming today

06-04-2021 02:54PM

I'm waiting on a parcel shipped by DPD from Poland. It's in Veenendaal today - does anyone know how long it tends to take from there to Ireland?

corkie · 06-04-2021 03:39PM

Elsa Short Vandal wrote: »

I'm waiting on a parcel shipped by DPD from Poland. It's in Veenendaal today - does anyone know how long it tends to take from there to Ireland?

According to this https://www.dpd.com/nl/en/support/#looptijdencalculator
4 days from Poland to Ireland. (but covid may cause delays?)
3 Days from Netherlands

waterfaerie · 06-04-2021 04:03PM

I've had 5 parcels come through there in the last two months. They usually go to Oirschot after Veenendaal but not always.

The time from the last scan in the Netherlands to the first scan in Ireland has been:

parcel 1: 2 days
parcel 2: 3 days
parcel 3: 19 days ago now (dpd admitted it was lost 7 days after the last scan)
parcel 4: 6 days
parcel 5 (a replacement for parcel 3 ): 3 days

They have mostly "arrived" in Ireland on a Sunday or Monday, regardless of when they were last scanned in the Netherlands so I wonder if they must have a boat going on a particular day over the weekend. My parcels 4 and 5 were last scanned in Oirschot 3 days apart but obviously came on the same boat as their first scans here were within an hour of each other.

06-04-2021 07:12PM

waterfaerie wrote: »

They have mostly "arrived" in Ireland on a Sunday or Monday, regardless of when they were last scanned in the Netherlands so I wonder if they must have a boat going on a particular day over the weekend. My parcels 4 and 5 were last scanned in Oirschot 3 days apart but obviously came on the same boat as their first scans here were within an hour of each other.

Thanks, mine just scanned in Oirschot. Hoping I don't have to wait until next week for delivery.

08-04-2021 08:30PM

Just to close the loop.

Collected from Poland on the 1st and was scanned in Oirschot on the 6th and then today scanned in Athlone. Should be delivered tomorrow.

8 days all in but there was Good Friday and Easter Monday in the middle.

Shyboy · 14-04-2021 04:56PM

My cousin in the UK sent me a parcel over a week ago and I noticed on 9th it was in Athlone, but moved no further.

I contacted DPD today and they said as he did not supply any customs details, they cannot clear it and it will be returned back to the UK.

I contacted my cousin who said he had to supply the customs details when booking, description of the goods, value and commodity code, so everything should be there?

I have asked DPD if I can get this sorted without the package being returned, but I am going around in circles?

Padraig Mor · 22-04-2021 12:12PM

Padraig Mor wrote: »

Did anyone get their PW credit refunded to them yet? Supposed to be end Jan but I didn't get mine yet. Only €3.85 but it's the principle that counts....

Just bumping this - no sign of my Parcel Wizard credit being refunded. Same for everyone?

Fendy · 22-04-2021 01:21PM

Padraig Mor wrote: »

Just bumping this - no sign of my Parcel Wizard credit being refunded. Same for everyone?

I didn't get my refund either and no reply from them when I asked about it.

28-04-2021 04:37PM

Has anyone else had a gift delivered from the UK with DPD since Brexit?

The item is clearly marked on all the paperwork as a gift, DPD acknowledge its marked a gift but according to them its in their terms and conditions (I can't find it) that they charge VAT on everything coming from the UK now regardless of whether its a gift below the threshold or not. Feel like they're trying to pull a fast one on me and are sending me from pillar to post on it.

Have contacted revenue to hear what they have to say about it as it was their website that my friend sending me the gift relied on for the threshold

28-04-2021 06:50PM

Fendy wrote: »

I didn't get my refund either and no reply from them when I asked about it.

I asked about a month ago and they said it was coming but it never did. Wasn’t expecting much better in fairness.

The_Conductor · 30-04-2021 10:42AM

Quick question- hopefully someone knows the answer.
I have tried the Revenue document- but can't find them answered.
I thought second hand clothes were zero rated for VAT.
I use a UK website to get vintage clothing the odd time- and got a horrendous VAT demand from DPD this morning.
I have received a few parcels from the same company- but sent via Royal Mail / An Post in Jan/Feb/March- this is the first time using DPD and the first time I've gotten a weird VAT demand. Including charges- the VAT and charges come to almost 100% the value of the consignment (which is around EUR82 with a demand of EUR 78.76)

I've gotten no where with DPD, the Revenue document, or elsewhere- and don't know whether to just refuse delivery, or whether there is a better alternate.

TomOnBoard · 30-04-2021 01:06PM

The_Conductor wrote: »

Quick question- hopefully someone knows the answer.
I have tried the Revenue document- but can't find them answered.
I thought second hand clothes were zero rated for VAT.
I use a UK website to get vintage clothing the odd time- and got a horrendous VAT demand from DPD this morning.
I have received a few parcels from the same company- but sent via Royal Mail / An Post in Jan/Feb/March- this is the first time using DPD and the first time I've gotten a weird VAT demand. Including charges- the VAT and charges come to almost 100% the value of the consignment (which is around EUR82 with a demand of EUR 78.76)

I've gotten no where with DPD, the Revenue document, or elsewhere- and don't know whether to just refuse delivery, or whether there is a better alternate.

A few points:

1. Unless they are children's clothing, all used clothing is liable to VAT on import.
2. The VAT will be based on the total value, including the shipping cost.
3. On top of that, DPD's clearance fees kick in, so a chunk of the €78.76 includes an amount for that.

spix · 01-05-2021 12:18AM

Shyboy wrote: »

My cousin in the UK sent me a parcel over a week ago and I noticed on 9th it was in Athlone, but moved no further.

I contacted DPD today and they said as he did not supply any customs details, they cannot clear it and it will be returned back to the UK.

I contacted my cousin who said he had to supply the customs details when booking, description of the goods, value and commodity code, so everything should be there?

I have asked DPD if I can get this sorted without the package being returned, but I am going around in circles?

Did you get this sorted, think I may have run into a similar issue.
Parcel was booked through parcel2go and had customs data entered.
Used them twice last month without issue.. this one the tracking before arriving in Ahtlone looks different and got no email to pay custom charges like I did the other times.

spix · 01-05-2021 06:06AM

TomOnBoard wrote: »

A few points:

1. Unless they are children's clothing, all used clothing is liable to VAT on import.
2. The VAT will be based on the total value, including the shipping cost.
3. On top of that, DPD's clearance fees kick in, so a chunk of the €78.76 includes an amount for that.

Their clearance fee is 5e
For that amount of vat, they valued the parcel 250-300 euro, its waaaaay off.

spix · 01-05-2021 06:09AM

The_Conductor wrote: »

Quick question- hopefully someone knows the answer.
I have tried the Revenue document- but can't find them answered.
I thought second hand clothes were zero rated for VAT.
I use a UK website to get vintage clothing the odd time- and got a horrendous VAT demand from DPD this morning.
I have received a few parcels from the same company- but sent via Royal Mail / An Post in Jan/Feb/March- this is the first time using DPD and the first time I've gotten a weird VAT demand. Including charges- the VAT and charges come to almost 100% the value of the consignment (which is around EUR82 with a demand of EUR 78.76)

I've gotten no where with DPD, the Revenue document, or elsewhere- and don't know whether to just refuse delivery, or whether there is a better alternate.

Can you pm me the tracking number.

Turquoise Hexagon Sun · 03-05-2021 03:44PM

Ordered an item via Currys coming from UK with DPD. It's cleared customs in Athlone already (pretty good given I ordered it on Sat). Just wondering does anyone have a good guestimate on time-frame from Athlone to Dublin. It's been "customs cleared" at around 06:00 today (Monday). Anyone else with experience of how long they got their product after?

spix · 04-05-2021 10:40AM

Shyboy wrote: »

My cousin in the UK sent me a parcel over a week ago and I noticed on 9th it was in Athlone, but moved no further.

I contacted DPD today and they said as he did not supply any customs details, they cannot clear it and it will be returned back to the UK.

I contacted my cousin who said he had to supply the customs details when booking, description of the goods, value and commodity code, so everything should be there?

I have asked DPD if I can get this sorted without the package being returned, but I am going around in circles?

So it seems this is a recurring issue with DPD. My parcel is stuck in Athlone for 3 scans, but I done some investigating and found many parcels in my tracking number range have the same issue, even though they are from different origins in uk. There is 20 successive parcels with Zero mention of customs on their tracking, even so, 10 of them were delivered as if nothing was wrong whilst 10 are stuck in Athlone. I contacted DPD, like you, said lack of customs data, but I know the data was provided as was booked on parcel2go and had to provide customs data in order to book the parcel. I can see on the tracking compared to my other parcel2go parcel and other dpd tracking numbers, it is lacking any mention of customs and 'parcel has left the uk'. DPD did not process them properly before arriving in Ireland. Still, they released 10 of these parcels for delivery whilst kept others back even though it is their f up.

1 - 29th/30th/2nd Athlone - Amazon
2 - 30th Athlone - Amazon
3 - 29th/30th/2nd Athlone - Unknown
4 - 29th/30th/2nd Athlone - ishop247
5 - Delivered - Amazon
6 - 29th/30th/2nd Athlone - Amazon
7 - 29th/30th/2nd Athlone - Amazon
8 - Delivered - Amazon
9 - Delivered - Brother
10 - 29th/30th/2nd Athlone - Amazon
11 - Delivered - Parcel2Go
12 - 29th/30th/2nd Athlone - Parcel2Go
13 - Delivered - Parcel2Go
14 - Delivered - Parcel2Go
15 - Delivered - Parcel2Go
16 - 29th/30th/2nd Athlone - Parcel2Go (MY PARCEL)
17 - 29th/30th/2nd Athlone - Parcel2Go
18 - Delivered - Parcel2Go
19 - Delivered - Parcel2Go
20 - Delivered - Parcel2Go

spix · 05-05-2021 09:05PM

DPD fudging up loads of peoples parcels. Apparently no customs data but 100% parcel2go provide customs data whilst booking the parcel. Also Amazon charge irish vat+duty at checkout. 4 months after Brexit it seems DPD are still unable to process parcels properly. And this isn't a once off proven by the other complaint here recently. Definitely avoid using them for now.

All these parcels are successive tracking numbers arriving from uk at pretty much the same time. None with any info regarding customs on the tracking like my other parcels from DPD which were delivered fine. 50% were still delivered and 50% held back.

- 29th/30th/3rd/4th Athlone - Clarks
- Delivered - Interparcel
- 29th/30th/3rd/4th Athlone - FFX (Now returned to sender)
- 29th/30th/3rd/4th Athlone - Amazon
- 29th/30th/3rd/4th Athlone - Amazon
- Delivered - Amazon
- 29th/30th/4th Athlone - Amazon
- 29th/30th/3rd/4th Athlone - Amazon
- 30th/3rd Athlone - Amazon (Now out for delivery)
- 29th/30th/3rd/4th Athlone - Unknown
- 29th/30th/3rd/4th Athlone - ishop247 (Now returned to sender)
- Delivered - Amazon
- 29th/30th/3rd/4th Athlone - Amazon
- 29th/30th/3rd/4th Athlone - Amazon (Now returned to sender)
- Delivered - Amazon
- Delivered - Brother
- 29th/30th/3rd/4th Athlone - Amazon (Now returned to sender)
- Delivered - Parcel2Go
- 29th/30th/3rd/4th Athlone - Parcel2Go
- Delivered - Parcel2Go
- Delivered - Parcel2Go
- Delivered - Parcel2Go
- 29th/30th/3rd/4th Athlone - Parcel2Go (MY PARCEL)
- 29th/30th/3rd/4th Athlone - Parcel2Go
- Delivered - Parcel2Go
- Delivered - Parcel2Go
- Delivered - Parcel2Go

DPD Parcel Wizard - DPD Pickup

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