DigiWeb

Digiweb · 23-02-2021 10:12AM

ipodrocker wrote: »

hi I'm looking to switch to digiweb in summer when my contract with current supplier ends, and looking to get my install redone can this be arranged when I switch?

Depends on what type of service you have, best give us a call and we can give some advise

ipodrocker · 23-02-2021 10:16AM

Digiweb wrote: »

Depends on what type of service you have, best give us a call and we can give some advise

I have SIRO, but looking to have the current install updated so the router is moved.

CoBo55 · 23-02-2021 11:54AM

ipodrocker wrote: »

I have SIRO, but looking to have the current install updated so the router is moved.

Just move the router yourself, no need to change provider. The new provider will only supply you with a new router as everything else is in place, ont etc.

ipodrocker · 23-02-2021 12:15PM

CoBo55 wrote: »

Just move the router yourself, no need to change provider. The new provider will only supply you with a new router as everything else is in place, ont etc.

again my question related to changing my current install as like the ONT to be moved and wondering if thats possible via the ISP.

Mr Crispy · 23-02-2021 12:57PM

Do you have a choice in where the ONT is installed initially?

Marlow · 23-02-2021 01:02PM

Mr Crispy wrote: »

Do you have a choice in where the ONT is installed initially?

Within reason. Generally it's installed at the nearest double socket. But depending on the installer and the situation, they will accomodate where it goes.

Relocating it at a later point is unlikely to happen, because if the fibre cable is too short to get there, they would need to redo the entire fibre run from the distribution point in the road to the ONTs new location.

You don't just extend that or splice another length on. Too much loss in light.

/M

Mr Crispy · 23-02-2021 01:09PM

Marlow wrote: »

Within reason. Generally it's installed at the nearest double socket. But depending on the installer and the situation, they will accomodate where it goes.

Relocating it at a later point is unlikely to happen, because if the fibre cable is too short to get there, they would need to redo the entire fibre run from the distribution point in the road to the ONTs new location.

You don't just extend that or splice another length on. Too much loss in light.

/M

Thanks Marlow. Outside of the kitchen, I don't think we have any double sockets downstairs

Marlow · 23-02-2021 01:13PM

Mr Crispy wrote: »

Thanks Marlow. Outside of the kitchen, I don't think we have any double sockets downstairs

Well, unless it's an overhead install, the fibre will be coming to the meter box. It's routed outside the house wall then to wherever it goes. As I said, generally to the nearest double socket from there.

If you want the router (for better wireless coverage) somewhere else, you could always run (or get an electrician to do it) a cat6 network cable from the ONT to where ever you want the router.

The ONT and the router do not have to be in the same place.

/M

Digiweb · 23-02-2021 01:25PM

ipodrocker wrote: »

again my question related to changing my current install as like the ONT to be moved and wondering if thats possible via the ISP.

Pretty much as Marlow said, unlikely to be able to move the ONT as it would involve re-running Fibre from the ODP (Network connection point on the street).

Much easier to move router and run CAT5E or CAT6 from ONT to Router

CoBo55 · 23-02-2021 01:39PM

ipodrocker wrote: »

again my question related to changing my current install as like the ONT to be moved and wondering if thats possible via the ISP.

Maybe the one you're with might do it for you. There are fibre extension kits available on Amazon etc but fibre is very tricky to work with and can be dangerous. What exactly are you wanting to do?

CoBo55 · 23-02-2021 01:45PM

Mr Crispy wrote: »

Thanks Marlow. Outside of the kitchen, I don't think we have any double sockets downstairs

A single socket with a double adapter will do either. You just need two power points, one for the ont and one for the router neither of which draw heavy current.

schmoo2k · 23-02-2021 02:11PM

CoBo55 wrote: »

Maybe the one you're with might do it for you. There are fibre extension kits available on Amazon etc but fibre is very tricky to work with and can be dangerous. What exactly are you wanting to do?

How can fibre be dangerous?

alec76 · 23-02-2021 02:30PM

schmoo2k wrote: »

How can fibre be dangerous?

Easy enough get it under the skin, I presume should be careful with eyes while cutting it or preparing for splicing etc

CoBo55 · 23-02-2021 02:37PM

schmoo2k wrote: »

How can fibre be dangerous?

Unseen splinters of glass can get under the skin and cause a lot of damage.

ipodrocker · 23-02-2021 03:07PM

is the fibre that comes from street via duct from esb meter to the grey box on outside just pass through thr grey box? or is it terminated at grey box and separate fibre run goes from there to the ONT ?

CoBo55 · 23-02-2021 03:11PM

ipodrocker wrote: »

is the fibre that comes from street via duct from esb meter to the grey box on outside just pass through thr grey box? or is it terminated at grey box and separate fibre run goes from there to the ONT ?

Don't hold me to this but I think it's one continuous length. I'm a VM customer myself.

Marlow · 23-02-2021 04:35PM

ipodrocker wrote: »

is the fibre that comes from street via duct from esb meter to the grey box on outside just pass through thr grey box? or is it terminated at grey box and separate fibre run goes from there to the ONT ?

Forgot about that. SIRO does things a bit different than OpenEIR. You are correct. In the case of SIRO, there is a connector in the grey box at the point, where the fibre enters the house. Also, that's only on installations done from mid 2018 and onwards.

Before that SIRO and all installations of OpenEIR it's one entire run, no connectors inbetween.

So the location where the fibre is entering the house is most certainly not going to be moved. Moving the ONT would be possible, but you can be certain, that if you ask for that and the ISP entertains doing it, you will be charged the full labour cost for it.

/M

ipodrocker · 23-02-2021 04:39PM

Marlow wrote: »

Forgot about that. SIRO does things a bit different than OpenEIR. You are correct. In the case of SIRO, there is a connector in the grey box at the point, where the fibre enters the house. Also, that's only on installations done from mid 2018 and onwards.

Before that SIRO and all installations of OpenEIR it's one entire run, no connectors inbetween.

So the location where the fibre is entering the house is most certainly not going to be moved. Moving the ONT would be possible, but you can be certain, that if you ask for that and the ISP entertains doing it, you will be charged the full labour cost for it.

/M

cheers that clears it up as wondered was it one run or two runs.

markf1982 · 02-03-2021 08:04PM

Quick question. If anyone can help. Getting fibre in few weeks at last with Digiweb and will be getting a package with voip included.
I was told we would need to get our own phone which is fine. Will any analogue phone work when plugged in or do we need something more specialised. Not sure how this works

cunnijo · 02-03-2021 08:13PM

markf1982 wrote: »

Quick question. If anyone can help. Getting fibre in few weeks at last with Digiweb and will be getting a package with voip included.
I was told we would need to get our own phone which is fine. Will any analogue phone work when plugged in or do we need something more specialised. Not sure how this works

Hello. Any analogue phone should work. You just connect it to the phone(RJ-11) socket on the back if the modem.

As Digiweb uses the Fritzbox modems there is a feature where the modem can be used as a base station for up to 6 cordless phones. Details on how to set up will be on the quick guide supplied.

Marlow · 02-03-2021 11:33PM

cunnijo wrote: »

Hello. Any analogue phone should work. You just connect it to the phone(RJ-11) socket on the back if the modem.

As Digiweb uses the Fritzbox modems there is a feature where the modem can be used as a base station for up to 6 cordless phones. Details on how to set up will be on the quick guide supplied.

Or you download the Fritz!Fon Android app and even be able to use your Smartphone as a landline phone, when at home.

/M

LillySV · 05-05-2021 12:23AM

Digiweb wrote: »

Depends on what type of service you have, best give us a call and we can give some advise

Hi Im just out of contract with Vodafone and considering other providers. Would i have to pay set up charge if moved to Digiweb, considering im already set up for siro?

any offers?

Digiweb · 05-05-2021 07:58AM

LillySV wrote: »

Hi Im just out of contract with Vodafone and considering other providers. Would i have to pay set up charge if moved to Digiweb, considering im already set up for siro?

any offers?

No we'd waive the set up fee if you already have Siro installed. Give us a call on 1800285828

LillySV · 05-05-2021 11:15AM

Digiweb wrote: »

No we'd waive the set up fee if you already have Siro installed. Give us a call on 1800285828

Rang this morn and requested changeover , no charge for changeover service as you said and lady I dealt with was fantastic , a far cry from my Vodafone experience .

Just wondering is the 7530 Fritzbox the best modem or can I pay a little extra to get an even better modem? Want to make sure I have the proper equipment

Digiweb · 05-05-2021 02:08PM

LillySV wrote: »

Rang this morn and requested changeover , no charge for changeover service as you said and lady I dealt with was fantastic , a far cry from my Vodafone experience .

Just wondering is the 7530 Fritzbox the best modem or can I pay a little extra to get an even better modem? Want to make sure I have the proper equipment

Most customers find the 7530 more than adequate but we can pretty much supply any of the modems from the fritzbox range.

Check them out here : https://en.avm.de/products/fritzbox/

Often times they are considerably more expensive as we only carry bulk stock of the 7530 but PM us for a price

BGozIE · 26-05-2021 03:33PM

Hey - Does anyone know what options you have in terms of where the FTTH is installed? The lady I spoke to in Digiweb said its usually into the hall but will need a site survey. Reason I am asking is my current VM installation is into the sitting room (front of the house - same external wall as the hall, new build house, came this way) and we would like to keep it that way - does anyone know if this has any bearing on where the fibre installation goes?

ipodrocker · 31-05-2021 09:17AM

BGozIE wrote: »

Hey - Does anyone know what options you have in terms of where the FTTH is installed? The lady I spoke to in Digiweb said its usually into the hall but will need a site survey. Reason I am asking is my current VM installation is into the sitting room (front of the house - same external wall as the hall, new build house, came this way) and we would like to keep it that way - does anyone know if this has any bearing on where the fibre installation goes?

Site Survey might be needed, but in most cases the engineer will ask you where you would like to have the Router installed, if your new build Siro will come underground via duct to the ESB Box and they can install where you need it.

BobMc · 01-06-2021 02:04PM

Any clues as to which duct generally is used, 2000s estate, im expecting loads of problems in the area with poor ducting, do they have an option to used Electric duct or does it have to be the phone duct ?

CoBo55 · 01-06-2021 03:34PM

BobMc wrote: »

Any clues as to which duct generally is used, 2000s estate, im expecting loads of problems in the area with poor ducting, do they have an option to used Electric duct or does it have to be the phone duct ?

A lot of the more awkward estates are being done by overhead cable and dropping down the wall.

chiral_fluid · 01-06-2021 05:59PM

Digiweb wrote: »

Most customers find the 7530 more than adequate but we can pretty much supply any of the modems from the fritzbox range

Out of curiosity, could you tell me how bad is the idea of replacing your Huawei ONTs with something custom but compatible with Huawei OLTs? E.g. Ufiber Nano G. I know for sure that Ufiber works well with SIRO network, though I'm wondering if there are any active measurements in place to prevent custom devices from being connected and if there are any potential issues associated with that? As I said before, this particular terminal had been certified for Huawei OLT compatibility and works well with SIRO, I've seen it personally, and, AFAIK, the person who tested it experienced no problems at all.

DigiWeb

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