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DPD Parcel Wizard - DPD Pickup

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Comments

  • #3962
    Hannaho
    Registered Users, Registered Users 2 Posts: 737 ✭✭✭Hannaho


    Just came home to find that my Dunnes Parcel was not delivered by DPD. They said they delivered it at 14.02.20 this afternoon, and that I signed for it. My children were in the house, the porch was open, the bell was working. No delivery person knocked at the door. My children (late teens) knew the parcel was supposed to arrive today. They never signed for it. I never signed for it. My neighbour next door hasn't got it. The neighbours on the other side are very intimidating and we never speak to them. The order was just over 100 euros worth. This happened before about a year ago, and they delivered the parcel several doors up. I find them dreadful to deal with, and I nearly didn't order from Dunnes because they use DPD. What can I do? Is Dunnes responsible now if I can't get my order?


  • #3963
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 86,107 ✭✭✭✭Atlantic Dawn
    GDY151


    Any chance they dropped it inside a wheelie bin, bad place but sometimes they do. Dunnes would be first port of call to investigate, your contract is with them.


  • #3964
    Hannaho
    Registered Users, Registered Users 2 Posts: 737 ✭✭✭Hannaho


    No. I tried the wheelie bins - no sign of the parcel. Dunnes just say on their website to contact DPD - but they are so difficult to contact and their customer service is brutal!


  • #3965
    elperello
    Registered Users, Registered Users 2 Posts: 16,899 ✭✭✭✭elperello


    Do a chargeback on the card.

    You ordered goods they have not been delivered.

    Let Dunnes follow DPD.


  • #3966
    Mundo7976
    Registered Users, Registered Users 2 Posts: 1,144 ✭✭✭Mundo7976


    But why should you chase dunnes. You paid them to deliver something to you. Start paypal/chargeback straight away. I wouldn't be giving them the time due to their flippant attitude


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  • #3967
    Hannaho
    Registered Users, Registered Users 2 Posts: 737 ✭✭✭Hannaho


    I paid by Credit Card - can I start the chargeback process now with my Credit Card. How can I do it?


  • #3968
    Mundo7976
    Registered Users, Registered Users 2 Posts: 1,144 ✭✭✭Mundo7976


    https://www.ccpc.ie/consumers/shopping/disputed-card-transactions-chargeback/

    By dunnes telling you to deal with dpd, thats them refusing to uphold their end of the agreement


  • #3969
    scudzilla
    Registered Users, Registered Users 2 Posts: 11,975 ✭✭✭✭scudzilla


    Hannaho wrote: »
    No. I tried the wheelie bins - no sign of the parcel. Dunnes just say on their website to contact DPD - but they are so difficult to contact and their customer service is brutal!

    Your contract is with Dunnes, not DPD


  • #3970
    Yoga7
    Registered Users, Registered Users 2 Posts: 10 ✭Yoga7


    I would reccomend contacting Dunnes customer service directly and just explain what happened. In my experience they are really helpful and should sort it out for you quickly.


  • #3971
    Abiya041
    Registered Users, Registered Users 2 Posts: 118 ✭✭Abiya041


    Just want to share my really odd experience with Dpd lately.Would like to know if anyone had anything similar.

    So I am not expecting any parcels at the moment as I haven't ordered anything in a while(I've received everything that I've ordered) but yesterday morning I got an email from Dpd(parcelwizard email) telling me that they have received my latest order from Dpd Uk.In the email my address was only partially correct and the rest of it didn't make sense.I contacted dpd on livechat to ask them to make sure it was my parcel.They told me it was and it had my name on it?But they don't have sender details?Today the tracking shows it has been delivered but I have not received it or got an 1hr predicted delivery time-guessing this is because the address was weird?It had depot on the address.Anyways I'm so confused.If anyone knows whats going on,please share.Thanks


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  • #3972
    Abiya041
    Registered Users, Registered Users 2 Posts: 118 ✭✭Abiya041


    Abiya041 wrote: »
    Just want to share my really odd experience with Dpd lately.Would like to know if anyone had anything similar.

    So I am not expecting any parcels at the moment as I haven't ordered anything in a while(I've received everything that I've ordered) but yesterday morning I got an email from Dpd(parcelwizard email) telling me that they have received my latest order from Dpd Uk.In the email my address was only partially correct and the rest of it didn't make sense.I contacted dpd on livechat to ask them to make sure it was my parcel.They told me it was and it had my name on it?But they don't have sender details?Today the tracking shows it has been delivered but I have not received it or got an 1hr predicted delivery time-guessing this is because the address was weird?It had depot on the address.Anyways I'm so confused.If anyone knows whats going on,please share.Thanks

    *Edit: Forgot to add that I got another email from dpd saying that they have received order data from sender.

    *Edit 2:The edit doesn't really make sense but apparently Dpd have another parcel that is to be delivered to me that wasn't ordered by me


  • #3973
    elperello
    Registered Users, Registered Users 2 Posts: 16,899 ✭✭✭✭elperello


    Abiya041 wrote: »
    *Edit: Forgot to add that I got another email from dpd saying that they have received order data from sender.What is going on??

    I'd say forget about it.
    Someone messed up.


  • #3974
    Abiya041
    Registered Users, Registered Users 2 Posts: 118 ✭✭Abiya041


    elperello wrote: »
    I'd say forget about it.
    Someone messed up.

    No I mean I got another email saying that I was due to have another parcel delivered!!I really don't know whats up


  • #3975
    elperello
    Registered Users, Registered Users 2 Posts: 16,899 ✭✭✭✭elperello


    Abiya041 wrote: »
    No I mean I got another email saying that I was due to have another parcel delivered!!I really don't know whats up

    If anything arrives refuse it if you meet the driver.

    If something is dropped when you are out email them and tell them to collect it.


  • #3976
    Toxica
    Registered Users, Registered Users 2 Posts: 590 ✭✭✭Toxica


    Abiya041 wrote: »
    Just want to share my really odd experience with Dpd lately.Would like to know if anyone had anything similar.

    So I am not expecting any parcels at the moment as I haven't ordered anything in a while(I've received everything that I've ordered) but yesterday morning I got an email from Dpd(parcelwizard email) telling me that they have received my latest order from Dpd Uk.In the email my address was only partially correct and the rest of it didn't make sense.I contacted dpd on livechat to ask them to make sure it was my parcel.They told me it was and it had my name on it?But they don't have sender details?Today the tracking shows it has been delivered but I have not received it or got an 1hr predicted delivery time-guessing this is because the address was weird?It had depot on the address.Anyways I'm so confused.If anyone knows whats going on,please share.Thanks


    I got the same email yesterday, today it says my package is held at the depot though. I am as confused as you are. The only thing i can think it might be is something I ordered in the first week of October which never showed up.


  • #3977
    tk123
    Registered Users, Registered Users 2 Posts: 13,972 ✭✭✭✭tk123


    Toxica wrote: »
    I got the same email yesterday, today it says my package is held at the depot though. I am as confused as you are. The only thing i can think it might be is something I ordered in the first week of October which never showed up.


    They have a notice up on FB about fraudulent emails.


    ⚠️ FRAUDULENT TEXTS & EMAILS ⚠️
    Please be wary of fraudulent texts & emails!
    DPD will never ask you for a payment for re-delivery of a parcel via text or email ❌❌
    For more information about potential fraudulent texts or emails follow the link 👉 https://dpd.ie/Fraudulent-Communications
    #YourDeliveryExperts"


  • #3978
    Abiya041
    Registered Users, Registered Users 2 Posts: 118 ✭✭Abiya041


    tk123 wrote: »
    They have a notice up on FB about fraudulent emails.


    ⚠️ FRAUDULENT TEXTS & EMAILS ⚠️
    Please be wary of fraudulent texts & emails!
    DPD will never ask you for a payment for re-delivery of a parcel via text or email ❌❌
    For more information about potential fraudulent texts or emails follow the link 👉 https://dpd.ie/Fraudulent-Communications
    #YourDeliveryExperts"

    The email was sent from Dpd themselves and also showed up in my Parcel Wizard Account


  • #3979
    Toxica
    Registered Users, Registered Users 2 Posts: 590 ✭✭✭Toxica


    Abiya041 wrote: »
    The email was sent from Dpd themselves and also showed up in my Parcel Wizard Account

    Yes, mine is too.


  • #3980
    Toxica
    Registered Users, Registered Users 2 Posts: 590 ✭✭✭Toxica


    tk123 wrote: »
    They have a notice up on FB about fraudulent emails.


    ⚠️ FRAUDULENT TEXTS & EMAILS ⚠️
    Please be wary of fraudulent texts & emails!
    DPD will never ask you for a payment for re-delivery of a parcel via text or email ❌❌
    For more information about potential fraudulent texts or emails follow the link 👉 https://dpd.ie/Fraudulent-Communications
    #YourDeliveryExperts"

    This package is showing up in my PW account and they are not asking for money.


  • #3981
    Toxica
    Registered Users, Registered Users 2 Posts: 590 ✭✭✭Toxica


    Realised I could track it just via the DPD website instead of the PW site and it says it's coming from Turin, Italy! Even more confused now.


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  • #3982
    iHungry
    Registered Users, Registered Users 2 Posts: 445 ✭✭iHungry


    Can anyone help. Can't seem to find a clear answer to a simple question.

    I want to order an item sold and shipped by Amazon.co.uk with a value of £36 to parcel wizard because delivery is not possible to Rep of Ireland. Is the service operating as before Brexit? Thanks


  • #3983
    SCOOP 64
    Registered Users, Registered Users 2 Posts: 5,561 ✭✭✭SCOOP 64


    iHungry wrote: »
    Can anyone help. Can't seem to find a clear answer to a simple question.

    I want to order an item sold and shipped by Amazon.co.uk with a value of £36 to parcel wizard because delivery is not possible to Rep of Ireland. Is the service operating as before Brexit? Thanks


    No, i think parcel wizard has stopped now for DPD, shame found parcel wizard very good.


  • #3984
    corkie
    Registered Users, Registered Users 2 Posts: 8,374 ✭✭✭corkie


    OmegaGene wrote: »
    "Dear Parcel Wizard Member,

    Here's a reminder that our Virtual Address Service will close from December 11th 2020. Don't worry if you already have parcels in transit to the Virtual Address, provided they arrive there by 18th December, they will still be processed.
    iHungry wrote: »
    Can anyone help. Can't seem to find a clear answer to a simple question.

    I want to order an item sold and shipped by Amazon.co.uk with a value of £36 to parcel wizard because delivery is not possible to Rep of Ireland. Is the service operating as before Brexit? Thanks


    Closed since Dec 11th. You could try AP but will be paying UK Vat first and Irish on top of that amount.

    You could see if alternative amazon eu sites (.de/.es etc) will ship your item?

    ⓘ "At some point something inside me just clicked and I realized that I didn't have to deal with anyone's bullshit ever again."
    » “mundus sine caesaribus” «



  • #3985
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,383 Mod ✭✭✭✭whiterebel


    iHungry wrote: »
    Can anyone help. Can't seem to find a clear answer to a simple question.

    I want to order an item sold and shipped by Amazon.co.uk with a value of £36 to parcel wizard because delivery is not possible to Rep of Ireland. Is the service operating as before Brexit? Thanks

    https://www.boards.ie/vbulletin/showthread.php?t=2058135914


  • #3986
    iHungry
    Registered Users, Registered Users 2 Posts: 445 ✭✭iHungry


    Thanks for clarifying that.


  • #3987
    raveni
    Registered Users, Registered Users 2 Posts: 433 ✭✭raveni


    Toxica wrote: »
    I got the same email yesterday, today it says my package is held at the depot though. I am as confused as you are. The only thing i can think it might be is something I ordered in the first week of October which never showed up.
    Toxica wrote: »
    Realised I could track it just via the DPD website instead of the PW site and it says it's coming from Turin, Italy! Even more confused now.

    I remember Amazon sent some advertising to my parcel wizard address once. DPD rang me up to let me know in fairness and binned it for me.


  • #3988
    Toxica
    Registered Users, Registered Users 2 Posts: 590 ✭✭✭Toxica


    raveni wrote: »
    I remember Amazon sent some advertising to my parcel wizard address once. DPD rang me up to let me know in fairness and binned it for me.

    I hope it's not that! Still in transit right now.


  • #3989
    Padraig Mor
    Registered Users, Registered Users 2 Posts: 9,785 ✭✭✭Padraig Mor


    Did anyone get their PW credit refunded to them yet? Supposed to be end Jan but I didn't get mine yet. Only €3.85 but it's the principle that counts....


  • #3990
    raveni
    Registered Users, Registered Users 2 Posts: 433 ✭✭raveni


    Toxica wrote: »
    I hope it's not that! Still in transit right now.

    Ah no, I'd say they would have let you know. These posts just reminded me of it:pac:


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  • #3991
    corkie
    Registered Users, Registered Users 2 Posts: 8,374 ✭✭✭corkie


    Warning issued over sneaky DPD courier text message scam

    Devious scammers are conning people out of their hard earned cash and also harvesting a slew of personal data from unwitting victims

    ⓘ "At some point something inside me just clicked and I realized that I didn't have to deal with anyone's bullshit ever again."
    » “mundus sine caesaribus” «



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