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Vodafone Broadband

2

Comments

  • #32
    dulpit
    Registered Users, Registered Users 2 Posts: 15,574 ✭✭✭✭dulpit


    TheDriver wrote: »
    I had the same when moving from VDSL to SIRO. Not a budge. And they didn't seem to believe me that I was going to leave.
    At least once I have SIRO with pure, moving should be easier going forward.

    Must be who you deal with so. When Siro came available in our area I was in contract but rang anyway to see. They offered me a new 12 month contract at 35 a month at the time, I was on a 30 a month got 6 months and 45 a month for second 6 months, so worked out better. And I got that renewed easy peasy too...

    Lack of consistency is very annoying...


  • #33
    OfflerCrocGod
    Registered Users, Registered Users 2 Posts: 6,360 ✭✭✭OfflerCrocGod


    corks finest wrote: »
    Pure sell gigabyte for e55 after time limit, e40 before, I get siro gigabit from VF for e35
    They wouldn't offer me that. The best they'd do is €50 for 1Gb so it's worth my while going to Pure's 500Mb for €35 especially as that's on eirs fiber.

    Edit: Getting eir fiber installed will of course make it easy for me to switch between all the fiber providers and virgin in future ofc.


  • #34
    sheroman01
    Registered Users, Registered Users 2 Posts: 4,753 ✭✭✭sheroman01


    For what it's worth, we joined Vodafone from Eir in the summer and have had constant connection drops daily.


  • #35
    muffler
    Registered Users, Registered Users 2 Posts: 47,486 ✭✭✭✭muffler


    I was with VF for 100mb broadband and home phone and the package was €25 for 6 months and then €45 for the next 6 months. Averaged out at €35 / month. The contract was up about a month ago so I rang and asked what they could do to keep me as a customer and they offered me another 12 months for €39 a month with free UK landline calls thrown in. Happy with that.


  • #36
    Gruffalo22
    Registered Users, Registered Users 2 Posts: 116 ✭✭Gruffalo22


    Renewed my contract 100mb for 35 per month for 12 months


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  • #37
    Mav11
    Registered Users, Registered Users 2 Posts: 2,381 ✭✭✭Mav11


    kmb wrote: »
    At least with Eir i got service, whereas with Vodafone, nothing.

    Had a problem with my bill this morning, rang 1907. Call answered straight away by a CSR. Call dropped while I was explaining the issue. Rang back and got through to a different CSR, again straight away. The billing issue was resolved and a credit issued within 5 mins. When I got off the call the original CSR rang me immediately apologising for the dropped call.

    I'd be fairly certain that this level of service or anything like it, would not be available from EIR.


  • #38
    Johnny Storm
    Registered Users, Registered Users 2 Posts: 4,010 ✭✭✭Johnny Storm


    I agree with the above poster. I was with Eir for a long time, recently changed to Vodafone. The difference in customer service is black-and-white. At the very minimum, Vodafone at least answer your phonecall.


  • #39
    Roberto_gas
    Registered Users, Registered Users 2 Posts: 4,917 ✭✭✭Roberto_gas


    People comparing eir to voda customer care is just unfair..using voda since last year and half and they are great...had billing issues speed issues..all were addressed on the phone and had my contract renewed at great price too through callback by their loyalty team...


  • #40
    Marhay70
    Registered Users, Registered Users 2 Posts: 1,931 ✭✭✭Marhay70


    OfflerCrocGod wrote: »
    Called them up and they won't give an existing customer the same price as a new customer. You have to leave, a bit of a hassle but it's €180 a year price difference to Pure Telecom for example who also resell SIRO.

    I'm an existing VF customer and they've offered me an upgrade to 500mb SIRO at the same price with no connection fee. Seemed fair enough to me as it's also a 12 month contract whereas the FTTC one is 18 months. Think it depends on where you live, they seem to have different promotions for different areas.
    One other thing, possibly, is that I am out of contract, doesn't make sense for them to make concessions if you have a year to run on your contract.


  • #41
    whiterebel
    Registered Users, Registered Users 2 Posts: 15,703 ✭✭✭✭whiterebel


    Righto. It was rebooked for today, 31st. OpenEir rang yestrerday, but I missed the call. Rang them back 4 times, no reply. They turned up anyway about 11. Turns out he COULD pull the fibre through and did. Then the guy arrived to finish the install and found another problem. Off until Monday. An hour later, he calls back and he's found the problem and fixed it. 3pm running Gigabit BB. In fairness to the lads, they couldn't have been more helpful. Now wait for VF to bfill me for overuse, or overcharge or something.......


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  • #42
    OfflerCrocGod
    Registered Users, Registered Users 2 Posts: 6,360 ✭✭✭OfflerCrocGod


    Marhay70 wrote: »
    I'm an existing VF customer and they've offered me an upgrade to 500mb SIRO at the same price with no connection fee. Seemed fair enough to me as it's also a 12 month contract whereas the FTTC one is 18 months. Think it depends on where you live, they seem to have different promotions for different areas.
    One other thing, possibly, is that I am out of contract, doesn't make sense for them to make concessions if you have a year to run on your contract.
    I'm out of contract. I think it may be linked to your usage, if you are high enough they might be happy enough to see you move.


  • #43
    Marhay70
    Registered Users, Registered Users 2 Posts: 1,931 ✭✭✭Marhay70


    OfflerCrocGod wrote: »
    I'm out of contract. I think it may be linked to your usage, if you are high enough they might be happy enough to see you move.

    Maybe so, I wouldn't be a big user, maybe 50gb a month. They don't make it easy to find usage stats now, it used to be prominent on the bill but can't see it now.


  • #44
    corks finest
    Registered Users, Registered Users 2 Posts: 8,880 ✭✭✭corks finest


    Marhay70 wrote: »
    Maybe so, I wouldn't be a big user, maybe 50gb a month. They don't make it easy to find usage stats now, it used to be prominent on the bill but can't see it now.

    It's there on the app


  • #45
    Marhay70
    Registered Users, Registered Users 2 Posts: 1,931 ✭✭✭Marhay70


    corks finest wrote: »
    It's there on the app

    Don't use the app which is probably why I didn't see it. They used to have it on the bill, you could look up usage for months past.


  • #46
    Longbobby
    Registered Users, Registered Users 2 Posts: 2 ✭Longbobby


    kmb wrote: »
    Vodafone are absolute nightmare, they are worse than Eir.
    I switched over from Sky on November 17th.

    Order: 36605767
    Appointment date: 20 November 2020

    Had a appointment for 20th, no show.
    Despite numerous calls 8 + empty promises, even free credit, but what good is free credit without the successful switchover?
    This was for the broadband, tv and phone package.
    When you ask for the install date, you get the its in hand version of events.
    Any idea lads, what should the next step be?
    Total agree
    I switch network and tv provider in nov of 2020
    They arranged a date and tine they would call to instail they said between 1 pm-6 pm engineer would call on 15 dec
    At 5.45 the office called and said engineer was delayed and would not make it
    So they would have to re-book another appointment
    4 weeks later and about 20 called to there Customer services they arrange another appointment
    This was last Friday 29 between 1pm and 6 pm
    Engineers arrived and Instailed both internet and tv hun but said there was a problem with Tec department they said it would go live within 2 hrs
    So sat still nothing I rang and have rang twice everyday over the last 6 days and still no joy
    My last call. Was with a Enginner today at 4 pm Friday 5th fed 2021 as he said he would have fixed within 1 hr and call me back
    It is now 3 hrs later and 8 days after installation and still no services
    If you want broadband stay well away for Vodafone


  • #47
    corks finest
    Registered Users, Registered Users 2 Posts: 8,880 ✭✭✭corks finest


    Longbobby wrote: »
    Total agree
    I switch network and tv provider in nov of 2020
    They arranged a date and tine they would call to instail they said between 1 pm-6 pm engineer would call on 15 dec
    At 5.45 the office called and said engineer was delayed and would not make it
    So they would have to re-book another appointment
    4 weeks later and about 20 called to there Customer services they arrange another appointment
    This was last Friday 29 between 1pm and 6 pm
    Engineers arrived and Instailed both internet and tv hun but said there was a problem with Tec department they said it would go live within 2 hrs
    So sat still nothing I rang and have rang twice everyday over the last 6 days and still no joy
    My last call. Was with a Enginner today at 4 pm Friday 5th fed 2021 as he said he would have fixed within 1 hr and call me back
    It is now 3 hrs later and 8 days after installation and still no services
    If you want broadband stay well away for Vodafone

    Publish it on twitter (publicly as in FAO VF etc)
    Then contact them via DM on twitter with screenshot etc etc you'll find them accommodating, worked for me, now I find them brilliant, bit have no problem with highlighting any issues publicly


  • #48
    Sup08
    Registered Users, Registered Users 2 Posts: 1,708 ✭✭✭Sup08


    With VF on Siro for 2 years now and find them excellent. Always used my own router for my setup and never had any issue until about 2 weeks ago.
    Called them for assistance and they were brilliant. Girl on the phone trying her best to resolve the issue for about an hour. Called back within another hour with an update and engineer out to the house with 3 days.
    Replaced their modem and reset the line.
    I purchased a newer router and back to normal service as before.

    This is my second time returning to them as I find them the best our there. Could be a location thing for my service.


  • #49
    corks finest
    Registered Users, Registered Users 2 Posts: 8,880 ✭✭✭corks finest


    Sup08 wrote: »
    With VF on Siro for 2 years now and find them excellent. Always used my own router for my setup and never had any issue until about 2 weeks ago.
    Called them for assistance and they were brilliant. Girl on the phone trying her best to resolve the issue for about an hour. Called back within another hour with an update and engineer out to the house with 3 days.
    Replaced their modem and reset the line.
    I purchased a newer router and back to normal service as before.

    This is my second time returning to them as I find them the best our there. Could be a location thing for my service.

    Same, though I've had several modems and engineers out, I find just unplugging router daily reboots it back up to good speed, I reckon vf throttles back on occasion, you're not near carrigaline by any chance?
    My speeds are erratic lately


  • #50
    Roberto_gas
    Registered Users, Registered Users 2 Posts: 4,917 ✭✭✭Roberto_gas


    Sup08 wrote: »
    With VF on Siro for 2 years now and find them excellent. Always used my own router for my setup and never had any issue until about 2 weeks ago.
    Called them for assistance and they were brilliant. Girl on the phone trying her best to resolve the issue for about an hour. Called back within another hour with an update and engineer out to the house with 3 days.
    Replaced their modem and reset the line.
    I purchased a newer router and back to normal service as before.

    This is my second time returning to them as I find them the best our there. Could be a location thing for my service.

    Echo that top service on my connection whenever i had any issues !


  • #51
    sheroman01
    Registered Users, Registered Users 2 Posts: 4,753 ✭✭✭sheroman01


    Is the Gigabox router really that bad? Our wifi drops intermittently each day. Would a new router help? Would VF have alternative routers themselves?


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  • #52
    Nigzcurran
    Registered Users, Registered Users 2, Paid Member Posts: 4,125 ✭✭✭Nigzcurran


    I’m with Vodafone broadband, on the basic package I think which is 90meg or gig or whatever but yeah it’s top class, probably 2 or 3 small issues in 3 or 4 years now

    Time is contagious, everybody's getting old.



  • #53
    vectra
    Registered Users, Registered Users 2 Posts: 15,674 ✭✭✭✭vectra


    Sup08 wrote: »
    With VF on Siro for 2 years now and find them excellent. Always used my own router for my setup and never had any issue until about 2 weeks ago.
    Called them for assistance and they were brilliant. Girl on the phone trying her best to resolve the issue for about an hour. Called back within another hour with an update and engineer out to the house with 3 days.
    Replaced their modem and reset the line.
    I purchased a newer router and back to normal service as before.

    This is my second time returning to them as I find them the best our there. Could be a location thing for my service.

    I didn't realise a different router could be used on VF?
    I am on the 100mb broadband only package. Could I use something other than their one?


  • #54
    stephenmarr
    Registered Users, Registered Users 2 Posts: 859 ✭✭✭stephenmarr


    We have been with them for a while and no issues. Just got a free upgrade speeds now 500mbs from 150mbs. No issues with the gigabox


  • #55
    Sup08
    Registered Users, Registered Users 2 Posts: 1,708 ✭✭✭Sup08


    sheroman01 wrote: »
    Is the Gigabox router really that bad? Our wifi drops intermittently each day. Would a new router help? Would VF have alternative routers themselves?

    I can't really say how good or bad the Gigabox really is as I don't have it connected that long and only when I need to. I only connected it at the install and when I had the issue at few weeks ago as Vodafone don't support any other router then their own.
    vectra wrote: »
    I didn't realise a different router could be used on VF?
    I am on the 100mb broadband only package. Could I use something other than their one?

    Depending on what connection type you have, But in short you can use your own router/modem.

    When I had DSL/Fibre from the cabinet I used a Netgear ADSL+ Modem Router as their Huawei supplied one gave me a lot of drop outs. I also had a lot of Home Plugs connected for better speeds.

    Since I have Fibre to the Home, I previously used an AC2600 D-Link router and had an issue a few weeks ago. I have a lot of devices connected, up to 48 and I don't think it was able to handle the work load when there was demand, gaming, video streaming and music playing all at one. No issue with speeds just the chipset. So i've since upgraded to an Archer AX6000.


  • #56
    m8
    Registered Users, Registered Users 2 Posts: 907 ✭✭✭m8


    I moved back to VF in November as had no issues with them before and Eir are a nightmare to deal with, anyway VF connected me on the day we scheduled with no issues but I do find the Gigabox modem to be very poor as it keeps dropping the wifi and when I make the first connection I can get page cannot be displayed for a few seconds like if something is configured wrong. A reset seems to temporarily fix this but it is annoying. Also I tried to use the parental controls and they work in reverse it seems as when I block for a time set it allows for the time. But I do find VF to be excellent to deal with as they always come back a day or 2 later to make sure the issue is resolved.

    Can anyone recommend a good replacement for the Gigabox, I have home phone via this and on FTTC?


  • #57
    Sup08
    Registered Users, Registered Users 2 Posts: 1,708 ✭✭✭Sup08


    m8 wrote: »
    I moved back to VF in November as had no issues with them before and Eir are a nightmare to deal with, anyway VF connected me on the day we scheduled with no issues but I do find the Gigabox modem to be very poor as it keeps dropping the wifi and when I make the first connection I can get page cannot be displayed for a few seconds like if something is configured wrong. A reset seems to temporarily fix this but it is annoying. Also I tried to use the parental controls and they work in reverse it seems as when I block for a time set it allows for the time. But I do find VF to be excellent to deal with as they always come back a day or 2 later to make sure the issue is resolved.

    Can anyone recommend a good replacement for the Gigabox, I have FTTC?

    There are plenty out there that you can use but depends on your needs.
    To ensure you get something that will last a bit into the future, get oen that support the new WiFi standard (6). These will more than likely have a model number that begins with AX.

    Here is link to the Archer range on Amazon, but make sure you do a little checking to make sure that they can connect to the fibre connection using PPPoE. (I think all of these in the list do)

    https://www.amazon.co.uk/gp/product/B07L5YRYF4/ref=ask_ql_qh_dp_hza?th=1


  • #58
    Sup08
    Registered Users, Registered Users 2 Posts: 1,708 ✭✭✭Sup08


    I think this thread has gone a bit off topic and if anyone needs support should probably head over to the broadband threads.

    https://www.boards.ie/vbulletin/forumdisplay.php?f=259


  • #59
    m8
    Registered Users, Registered Users 2 Posts: 907 ✭✭✭m8


    Sup08 wrote: »
    There are plenty out there that you can use but depends on your needs.
    To ensure you get something that will last a bit into the future, get oen that support the new WiFi standard (6). These will more than likely have a model number that begins with AX.

    Here is link to the Archer range on Amazon, but make sure you do a little checking to make sure that they can connect to the fibre connection using PPPoE. (I think all of these in the list do)

    https://www.amazon.co.uk/gp/product/B07L5YRYF4/ref=ask_ql_qh_dp_hza?th=1

    Thank you they look great, do you know if I can set up my home phone on any of these as my current setup has my phone connected to the router?


  • #60
    Sup08
    Registered Users, Registered Users 2 Posts: 1,708 ✭✭✭Sup08


    m8 wrote: »
    Thank you they look great, do you know if I can set up my home phone on any of these as my current setup has my phone connected to the router?

    Have a look at this, seems to be an issue with 3rd party routers.

    https://www.boards.ie/vbulletin/showthread.php?p=112353339


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  • #61
    muffler
    Registered Users, Registered Users 2 Posts: 47,486 ✭✭✭✭muffler


    Help! I can't find the bargain.


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