Vodafone Broadband

whiterebel · 19-12-2020 08:34PM #1

VF might not be everyones cup of tea, but who is?
I went into my local VF shop to sign up for their €40/m offer for 1GB broadband. As we were talking she said there was a €50 install fee.
When I asked if she would do anything about it, she discounted the 12 month deal down to €30 per month.

Some price for 1GB BB.

a clanger · 19-12-2020 08:44PM

Porting a land line to a new package over is a nightmare of delays and obfuscation. Dealing with the call centre in Mumbai is as frustrating as it sounds. Aged parents left with a phone for over a week and no BB for 4 days. When you do get everything sorted its fine but caveat emptor for the initial switch over !!

TheDriver · 19-12-2020 09:09PM

a clanger wrote: »

Porting a land line to a new package over is a nightmare of delays and obfuscation. Dealing with the call centre in Mumbai is as frustrating as it sounds. Aged parents left with a phone for over a week and no BB for 4 days. When you do get everything sorted its fine but caveat emptor for the initial switch over !!

I concur, you get passed around so many people and some of the CS agents can have very different dialects of english which are difficult to understand.
I have moved from VF and don't see myself going back. There's so many telcos based here that answer the phone or reply to an email quickly and with real solutions. And their price isn't much more.

Mr_Muffin · 20-12-2020 01:10AM

Have Vodafone BB for a couple of years as it works perfectly in my area.

It was 30 euro a month for the first 12 months then 45 a month thereafter. I just call them up every year and tell them I'm moving to a cheaper provider and they extend the 30 a month deal for another year.

nicolaed1 · 20-12-2020 08:32AM

OmegaGene wrote: »

Same

same

Mav11 · 20-12-2020 09:27AM

a clanger wrote: »

Porting a land line to a new package over is a nightmare of delays and obfuscation. Dealing with the call centre in Mumbai is as frustrating as it sounds. Aged parents left with a phone for over a week and no BB for 4 days. When you do get everything sorted its fine but caveat emptor for the initial switch over !!

Its Cairo and I never had a problem with them.

matzen · 20-12-2020 09:53AM

OmegaGene wrote: »

Same

Managed to get it for €25 for the next 12 months. Otherwise the price would have been €45.

kmb · 20-12-2020 09:57AM

Vodafone are absolute nightmare, they are worse than Eir.
I switched over from Sky on November 17th.

Order: 36605767
Appointment date: 20 November 2020

Had a appointment for 20th, no show.
Despite numerous calls 8 + empty promises, even free credit, but what good is free credit without the successful switchover?
This was for the broadband, tv and phone package.
When you ask for the install date, you get the its in hand version of events.
Any idea lads, what should the next step be?

20-12-2020 10:03AM

kmb wrote: »

Vodafone are absolute nightmare, they are worse than Eir.
I switched over from Sky on November 17th.

Order: 36605767
Appointment date: 20 November 2020

Had a appointment for 20th, no show.
Despite numerous calls 8 + empty promises, even free credit, but what good is free credit without the successful switchover?
This was for the broadband, tv and phone package.
When you ask for the install date, you get the its in hand version of events.
Any idea lads, what should the next step be?

Let's not be talking crazy now.

ballybro · 20-12-2020 10:03AM

whiterebel wrote: »

VF might not be everyones cup of tea, but who is?
I went into my local VF shop to sign up for their €40/m offer for 1GB broadband. As we were talking she said there was a €50 install fee.
When I asked if she would do anything about it, she discounted the 12 month deal down to €30 per month.

Some price for 1GB BB.

Hi is that offer for home broadband only or are there landline calls included ? Also wondering where did u see that offer.

20-12-2020 10:06AM

ballybro wrote: »

Hi is that offer for home broadband only or are there landline calls included ? Also wondering where did u see that offer.

It's for broadband only.

https://n.vodafone.ie/shop/broadband.html?c_id=christmas&c_name=christmas&c_source=homepage&c_medium=other&c_content=switch-to-broadband&c_term=broadband&c_type=home-page

To get it down further to e.g. €30 you have to use that good old fashioned ballybro sweet talk.

kmb · 20-12-2020 10:07AM

Deleted User wrote: »

Let's not be talking crazy now.

At least with Eir i got service, whereas with Vodafone, nothing.

20-12-2020 10:10AM

kmb wrote: »

At least with Eir i got service, whereas with Vodafone, nothing.

Yes but I believe you are an exception. There are more people who've had issues getting both initially set up and then also having sub-par service with Eir than there are with Vodafone.

dulpit · 20-12-2020 10:16AM

I'm with vodafone. Was paying €40 a month for gigabit broadband and phone. Contract was coming to an end at end of October, so messaged them on twitter asking what next step was. They replied to offer a callback, I said yes. They rang a few hours later, they said they can give me same for €35 for 12 months, I didn't need to do anything other than accept T&Cs. No brainer for me...

kmb · 20-12-2020 10:17AM

Deleted User wrote: »

Yes but I believe you are an exception. There are more people who've had issues getting both initially set up and then also having sub-par service with Eir than there are with Vodafone.

To be honest, all I want is the service which I signed up for.
Been a exception or what you believe will not get it to me any faster.

20-12-2020 10:20AM

kmb wrote: »

To be honest, all I want is the service which I signed up for.
Been a exception or what you believe will not get it to me any faster.

Oh of course, was just pointing out that Eir are in fact still the worst.

I will be re-joining Vodafone myself on Wednesday, hopefully I won't have the issues you've had.

m8 · 20-12-2020 12:17PM

Moved from Eir to VFglad to get away from Eir.

My phone number took about 3 weeks to get ported but |I think this was Eir waiting to close my account, they billed me for an extra month so had to wait for the next bill with credit to end the account and get my number. stay away from Eir as it's impossible to contact them by any method even facebook as they take days to answer and most times don't even bother.

Glad I moved but VF modem Gigabox is crap.

€29 pm + all irish landline calls anytime.

CyberGhost · 20-12-2020 01:18PM

Is their broadband through telephone landline or coax?

amdaley28 · 20-12-2020 02:13PM

CyberGhost wrote: »

Is their broadband through telephone landline or coax?

Mine is through copper landline.
Others may have it differently.

m8 · 20-12-2020 03:28PM

I think it will depend on what is available in your area, mine is Fiber to the cabinet FTTC.

corks finest · 20-12-2020 04:29PM

[Deleted User] wrote: »

Oh of course, was just pointing out that Eir are in fact still the worst.

I will be re-joining Vodafone myself on Wednesday, hopefully I won't have the issues you've had.

Eir shouldn't be supported

dulpit · 20-12-2020 06:50PM

CyberGhost wrote: »

Is their broadband through telephone landline or coax?

Mine is Siro, which is fibre to the home.

CyberGhost · 21-12-2020 01:20AM

dulpit wrote: »

Mine is Siro, which is fibre to the home.

Is Siro not different from Vodafone?

Roberto_gas · 21-12-2020 07:45AM

I had 25 for 9 months which expired in Nov and was given 25 for 12 months ! Never had issues barring nation-wide outages couple of times

muffler · 21-12-2020 10:49AM

CyberGhost wrote: »

Is Siro not different from Vodafone?

Vf is a re-seller

OfflerCrocGod · 21-12-2020 12:00PM

Called them up and they won't give an existing customer the same price as a new customer. You have to leave, a bit of a hassle but it's €180 a year price difference to Pure Telecom for example who also resell SIRO.

Raoul · 21-12-2020 12:03PM

a clanger wrote: »

Porting a land line to a new package over is a nightmare of delays and obfuscation. Dealing with the call centre in Mumbai is as frustrating as it sounds. Aged parents left with a phone for over a week and no BB for 4 days. When you do get everything sorted its fine but caveat emptor for the initial switch over !!

Similar stuff here. Ended up cancelling the order and going with another ISP.

corks finest · 21-12-2020 01:46PM

muffler wrote: »

Vf is a re-seller

No difference

corks finest · 21-12-2020 01:50PM

OfflerCrocGod wrote: »

Called them up and they won't give an existing customer the same price as a new customer. You have to leave, a bit of a hassle but it's €180 a year price difference to Pure Telecom for example who also resell SIRO.

Pure sell gigabyte for e55 after time limit, e40 before, I get siro gigabit from VF for e35

whiterebel · 21-12-2020 02:01PM

Update: Install booked for today 08:30-13:30. They rang beforehand, arrived about 10am. As usual problem with the house, Eircom socket in a bad place, looks like the conduit may have collapsed outside. Need to send a different team out to drill holes and find the old copper cable. 2 lads couldn't have been nicer and more helpful. Due a call back to reschedule.

TheDriver · 21-12-2020 02:40PM

OfflerCrocGod wrote: »

Called them up and they won't give an existing customer the same price as a new customer. You have to leave, a bit of a hassle but it's €180 a year price difference to Pure Telecom for example who also resell SIRO.

I had the same when moving from VDSL to SIRO. Not a budge. And they didn't seem to believe me that I was going to leave.
At least once I have SIRO with pure, moving should be easier going forward.

Vodafone Broadband

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