DHL

mad m · 07-12-2020 11:03pm #1

Ordered something from Germany. Got tracking number from company and all was well until I checked DHL site. It’s stating I took delivery this morning. I checked my address on order form and also included my eircode so there wouldn’t be any mix ups.

I’ve emailed company to ask them to chase up their end. Anyone any experience with this

Samuel T. Cogley · 08-12-2020 1:23pm

Lads in the PC forum are having issues with a certain company's (rhymes with mastdays) drivers signing for stuff they couldn't deliver on the day and delivering it the next (or not). I take it you've checked around the place to make sure they haven't left it somewhere.

mad m · 08-12-2020 5:30pm

Contacted the company I ordered it from. They received package back in Germany today. No reason on docket as to why it was sent back. They are mystified and asked me to confirm address as I did.

Very strange, didn't get an attempted delivery nor missed delivery slip. Seems like it went straight back as they couldn't find address. They had my eircode as well...

ED E · 08-12-2020 5:34pm

If you live rurally it's likely they weren't arsed.

mad m · 08-12-2020 6:51pm

ED E wrote: »

If you live rurally it's likely they weren't arsed.

Certainly looks that way but 6k from Dublin City centre so very central.

VG31 · 08-12-2020 8:02pm

Is this DHL as in Deutsche Post (so An Post in Ireland) or DHL as in the courier?

mad m · 08-12-2020 9:40pm

VG31 wrote: »

Is this DHL as in Deutsche Post (so An Post in Ireland) or DHL as in the courier?

DHL Deutsche post I suppose. I rang DHL express today but should of rang DHL parcel. Lad on line said my package was with An Post, he said he’d put me through to right dept. It never happened as after few mins it looked like I got cut off. As I said I got email from sender in Germany as I queried the delivery stating I received it( but didn’t), they said they received package back. It was posted on the 4th, hit Ireland on the 7th and back in Germany today!

DHL had my eircode so I haven’t a clue what happened and neither does sender nor DHL

Spon Farmer · 14-12-2020 11:02pm

I’m trying to get a quote for delivery from the DHL website but I keep getting “no delivery option available”.

This happened a few months ago too and I had to go with DPD instead.

I cannot figure out my mistake

VG31 · 14-12-2020 11:05pm

Spon Farmer wrote: »

I’m trying to get a quote for delivery from the DHL website but I keep getting “no delivery option available”.

This happened a few months ago too and I had to go with DPD instead.

I cannot figure out my mistake

Where are you sending to? I don't think the mobile site works properly.

Spon Farmer · 15-12-2020 1:38am

VG31 wrote: »

Where are you sending to? I don't think the mobile site works properly.

To the U.K. - but I tried different countries and within Ireland and all come out the same.

TheSegal · 15-12-2020 10:52pm

Are you still having issues with DHL delivery? My package has been in Cologne for over a week now and no response from DHL about it with An Post saying it definitely has not arrived in their sorting center yet. It's an expensive graphics card so really want to be sure that it is safe.

MrsMcSteamy · 15-12-2020 10:55pm

TheSegal wrote: »

Are you still having issues with DHL delivery? My package has been in Cologne for over a week now and no response from DHL about it with An Post saying it definitely has not arrived in their sorting center yet. It's an expensive graphics card so really want to be sure that it is safe.

I had a delivery from adidas despatched by DHL stuck in Germany for nearly 13 days, adidas said it was extra checks being carried out in germany. Once it was passed over to An post the tracking was up to date

bee06 · 16-12-2020 8:13am

TheSegal wrote: »

Are you still having issues with DHL delivery? My package has been in Cologne for over a week now and no response from DHL about it with An Post saying it definitely has not arrived in their sorting center yet. It's an expensive graphics card so really want to be sure that it is safe.

DHL have massive delays getting stuff out of Germany. I had something in Cologne for 12 days. Finally arrived this week.

Banana Republic 1 · 16-12-2020 8:16am

mad m wrote: »

Ordered something from Germany. Got tracking number from company and all was well until I checked DHL site. It’s stating I took delivery this morning. I checked my address on order form and also included my eircode so there wouldn’t be any mix ups.

I’ve emailed company to ask them to chase up their end. Anyone any experience with this

DHL = day and a half late

Spon Farmer · 16-12-2020 10:10am

How are DHL doing with deliveries from the U.K.?

whiterebel · 16-12-2020 12:11pm

Banana Republic 1 wrote: »

DHL = day and a half late

Don't Hurry Love.......

16-12-2020 2:17pm

Dawdle Highway Lane

WastedYouth · 18-12-2020 11:55am

I’m being sent a package via DHL but the sender has not thought of sending me the tracking number and hasn’t yet seen my message asking it.

She doesn’t check the phone very often.

I’m going to call customer service but is there anything they can do if I give them just a name and address?

mad m · 20-12-2020 12:13am

To put this to bed. Received package from Germany today, it was resent on 10th December.

corkie · 21-12-2020 6:44pm

Transport crisis - DHL halts delivery of parcels to Ireland

Deutsche Post DHL has halted all deliveries of parcels to Ireland and Britain as a result of transport restrictions that have been put in place by a number of countries due to the new strain of Covid-19 that has been identified in Britain.

starlit · 23-12-2020 6:40pm

corkie wrote: »

Transport crisis - DHL halts delivery of parcels to Ireland

I thought was meant to be ok for Ireland but not the UK. Usually takes a week for a delivery via bestseller from Germany or the Netherlands that do vero moda, vila and only clothes from dhl into Ireland and linked with an post for delivery within Ireland.

Spon Farmer · 24-12-2020 12:17am

I got a delivery from the UK via DHL. The box contained two packages and both had been opened and released as part of a security check.

The label they attached says it was done at “station LSW”.

Anyone know where that might be? I’m guessing the gmcheck was done before it left the U.K.

notahappycamper · 24-12-2020 10:19am

Just a surprise to say that an item that shipped from the US Amazon site via. DHL 2 days ago which I wasn’t expecting until after Christmas is arriving today. I didn’t even pay for expedited shipping just the standard shipping of $11.98.

Dublinandy3 · 24-12-2020 10:26am

notahappycamper wrote: »

Just a surprise to say that an item that shipped from the US Amazon site via. DHL 2 days ago which I wasn’t expecting until after Christmas is arriving today. I didn’t even pay for expedited shipping just the standard shipping of $11.98.

Good isn't it? Gladly it's quite common from US amazon as well as the Japanese amazon, the regularly only takes 2 days

Collibosher · 29-12-2020 7:45pm

Spon Farmer wrote: »

I got a delivery from the UK via DHL. The box contained two packages and both had been opened and released as part of a security check.

The label they attached says it was done at “station LSW”.

Anyone know where that might be? I’m guessing the gmcheck was done before it left the U.K.

London South West, Wandsworth I believe.

BatMaths · 30-12-2020 5:29pm

I was supposed to receive a package on the 24th december, but it never got past the ARRIVED AT SORT FACILITY, EAST MIDLANDS UK on the 22nd. DHL finally got back to me only to ask me what’s inside the box and that they are treating it “as missing” for now. Mod - Snip Keep those accusations off Boards, please.It was an expensive gift for myself. I don’t know what to do.

whiterebel · 30-12-2020 5:36pm

It arrived on Christmas Eve, in the middle of bedlam. Labels can be torn off, dirtied etc. It is up to the shipper to chase up DHL, not you. You need to advise the shipper that DHL are having problems and ask them to replace or refund.

BatMaths · 30-12-2020 5:41pm

whiterebel wrote: »

It arrived on Christmas Eve, in the middle of bedlam. Labels can be torn off, dirtied etc. It is up to the shipper to chase up DHL, not you. You need to advise the shipper that DHL are having problems and ask them to replace or refund.

Thanks! I contacted the seller yesterday before DHL got back to me, they said they will organise to get the package returned to them. Will wait and see what they say now.

doomshine · 30-12-2020 7:48pm

I ordered something from Germany to the UK (through Parcel Motel, chanced the cut off date... Proved to be a mistake). Last scan? Leaving Germany on the 19th of December, then nothing.
Are they still not delivering to the UK or is the package simply lost?

yogmeister · 31-12-2020 8:03am

doomshine wrote: »

I ordered something from Germany to the UK (through Parcel Motel, chanced the cut off date... Proved to be a mistake). Last scan? Leaving Germany on the 19th of December, then nothing.
Are they still not delivering to the UK or is the package simply lost?

I think all couriers are experiencing delays at the moment .I ve 2 packages on the way both supposed to be delivered around the 20 th and still nothing .One is sitting in Dublin and the other in the Netherlands.

doomshine · 31-12-2020 10:34am

Thanks, it's reassuring knowing I'm not the only one. Even if, in my case, the package most likely won't be accepted at pm and will be going straight back to Germany. The joys of brexit.

galwayhooker · 01-01-2021 10:31am

I just got a text from DHL this morning (a delivery that was supposed to be due yesterday- sat in all day waiting and never arrived. The text this morning says that I signed for package this morning even though I didn’t. This is the second time this has happened with a package with DHL - I got into company that used them. They never refunded me for postage though ðŸ˜¡ðŸ˜¡ðŸ˜¡I am trying to ring DHL customer care number. Know it New Year’s Day but know I will get nowhere with them like before. I have my Eircode number and even my mobile number on my address in case driver could not find my address. Just fuming that this is after happening again especially when package is very expensive. Is there any where I can go to complain about this? I see another package that am expecting coming from Germany (put order in over 2 weeks ago) is coming with DHL ðŸ˜© Link for tracking package not working so emailed them back . Will have to ring company in Germany tomorrow. This is why I hate the shops being shut in in lockdown.

Nigzcurran · 01-01-2021 10:47am

galwayhooker wrote: »

I just got a text from DHL this morning (a delivery that was supposed to be due yesterday- sat in all day waiting and never arrived. The text this morning says that I signed for package this morning even though I didn’t. This is the second time this has happened with a package with DHL - I got into company that used them. They never refunded me for postage though ðŸ˜¡ðŸ˜¡ðŸ˜¡I am trying to ring DHL customer care number. Know it New Year’s Day but know I will get nowhere with them like before. I have my Eircode number and even my mobile number on my address in case driver could not find my address. Just fuming that this is after happening again especially when package is very expensive. Is there any where I can go to complain about this? I see another package that am expecting coming from Germany (put order in over 2 weeks ago) is coming with DHL ðŸ˜© Link for tracking package not working so emailed them back . Will have to ring company in Germany tomorrow. This is why I hate the shops being shut in in lockdown.

Is it possible a neighbour took it in for you?

galwayhooker · 01-01-2021 10:53am

Nigzcurran wrote: »

Is it possible a neighbour took it in for you?

Def not. The few times over there years there was any mix they would ring me - we live in a rural are. I gave my Eircode which would bring the courier straight to our house.

Airyfairy12 · 04-01-2021 5:37am

Anyone else not receiving tracking updates from DHL? Ordered something from the UK on December 21st, expected there would be delays so didnt follow up on the package, checked the tracking yesterday with DHL and all it says is that the parcel was received by DHL at 10am on December 21st and no other updates.
Am I to assume they lost it?

Dunfyy · 04-01-2021 5:59am

Dhl wanted me to collect a package from them in refused they kept it for 5 extra days
I emailed the company that sent it
It was delivered in an hour at 12 at night

galwayhooker · 04-01-2021 10:01am

galwayhooker wrote: »

I just got a text from DHL this morning (a delivery that was supposed to be due yesterday- sat in all day waiting and never arrived. The text this morning says that I signed for package this morning even though I didn’t. This is the second time this has happened with a package with DHL - I got into company that used them. They never refunded me for postage though ðŸ˜¡ðŸ˜¡ðŸ˜¡I am trying to ring DHL customer care number. Know it New Year’s Day but know I will get nowhere with them like before. I have my Eircode number and even my mobile number on my address in case driver could not find my address. Just fuming that this is after happening again especially when package is very expensive. Is there any where I can go to complain about this? I see another package that am expecting coming from Germany (put order in over 2 weeks ago) is coming with DHL ðŸ˜© Link for tracking package not working so emailed them back . Will have to ring company in Germany tomorrow. This is why I hate the shops being shut in in lockdown.

Update - a neighbour who was away for Christmas came in my package - was sopping wet. Driver just threw it into her garden even though as I keep saying I have my eircode plus mobile specifically in case. This is not acceptable. Also I sent an email to a company I was due a page ages ago coming from Germany. Sender told me they used DHL and package was returned to them - they don’t why as my eircode and mobile was provided. They asked me to provide an alternative address but I have asked for a refund. As I said really believe this is not acceptable especially when expensive deliveries are involved. I have also learned if I wish to order online I now have to ask what courier company will be used.

doomshine · 04-01-2021 10:09am

Airyfairy12 wrote: »

Anyone else not receiving tracking updates from DHL? Ordered something from the UK on December 21st, expected there would be delays so didnt follow up on the package, checked the tracking yesterday with DHL and all it says is that the parcel was received by DHL at 10am on December 21st and no other updates.
Am I to assume they lost it?

I'm in the same boat, last tracking message on 19/12 saying the package left Germany. Nothing since.

SkepticQuark · 04-01-2021 6:36pm

Anyone have this before? Been waiting a few days now of it being stuck in Shannon with that message.

Airyfairy12 · 04-01-2021 6:45pm

SkepticQuark wrote: »

Anyone have this before? Been waiting a few days now of it being stuck in Shannon with that message.

Didnt think restrictions would effect deliveries like this? Wasnt like this in any of the previous lockdowns.

WastedYouth · 04-01-2021 7:53pm

SkepticQuark wrote: »

Anyone have this before? Been waiting a few days now of it being stuck in Shannon with that message.

It would be best to call them.

Might have something to do with where it came from originally.

BatMaths · 04-01-2021 9:52pm

WastedYouth wrote: »

It would be best to call them.

Might have something to do with where it came from originally.

Airyfairy12 wrote: »

Anyone else not receiving tracking updates from DHL? Ordered something from the UK on December 21st, expected there would be delays so didnt follow up on the package, checked the tracking yesterday with DHL and all it says is that the parcel was received by DHL at 10am on December 21st and no other updates.
Am I to assume they lost it?

that's too long, my last update was the 22nd, supposed to get it on the the 24th. Mod - <SNIP> Leave out the allegations please.
I got an update this morning after sending quite a few, telling me that searches turned up nothing and to ask for a refund from the buyer. What a great christmas.

Airyfairy12 · 04-01-2021 10:55pm

BatMaths wrote: »

that's too long, my last update was the 22nd, supposed to get it on the the 24th. Mod - <SNIP> Leave out the allegations please.
I got an update this morning after sending quite a few, telling me that searches turned up nothing and to ask for a refund from the buyer. What a great christmas.

You would wonder what happens to all of these 'lost' packages. MOD - <SNIP> Seriously?

SkepticQuark · 05-01-2021 1:15am

WastedYouth wrote: »

It would be best to call them.

Might have something to do with where it came from originally.

Came from the UK. Will be calling them though yeah, I tried setting it to just having a non-signature delivery which apparently meant trying to deliver today but nope.

aoife1991 · 06-01-2021 1:04pm

Are there huge delays with DHL in the UK? I ordered something on the 28th and it was shipped on the 30th, DHL scan says that a shipment label was generated but nothing received. I ordered from what I thought was an Irish website (.ie) but it's coming from the UK. I hope I haven't burned myself with VAT/Customs. I wouldn't have ordered it if I knew it was coming from the UK

starlit · 06-01-2021 10:31pm

aoife1991 wrote: »

Are there huge delays with DHL in the UK? I ordered something on the 28th and it was shipped on the 30th, DHL scan says that a shipment label was generated but nothing received. I ordered from what I thought was an Irish website (.ie) but it's coming from the UK. I hope I haven't burned myself with VAT/Customs. I wouldn't have ordered it if I knew it was coming from the UK

There seem to be delays. Received an order recently from them. The only issue was the retailer did not put the eircode on the package. DHL had to ring for it. Have you your eircode added in? The order was put through the same date as yours but only arrived yesterday from the uk. It should arrive this week though or at least by the end of the week. They say 5-7 working days aprox for most things but with brexit and covid and after Christmas could be 10-14 days. Have you a link to track it?

You ordered before brexit so I say you don't have to pay the new vat/customs cost. If under 22 euro I think you been ok but if over 22e you may need to pay vat/customs but some uk retailers include the vat with the price of the product you need to take note when ordering. I know with amazon they include the vat/custom duty with the order. At the moment depending on the website and retailer the reduced Irish/EU vat should still apply.

AndyOHart · 07-01-2021 8:41pm

I can confirm what OP is saying, I'm having massive issues at the moment with DHL. Bought a PC part from Germany, sent with DHL.
Spent over 100 euro on phone credit calling Germany and DHL over the past 2 weeks.
Basically, DHL tracking says it was delivered to the UK.
I rang and got the electronic voice thing which said if my tracking number has letters and numbers to enter only numbers. Did that and it asked to confirm if my postcode was correct. The postcode it called out was a UK one. Said it was to get through to the rep who then told me that it says it was delivered with different address and name on it so can't give me any info due to data protection.

I looked up the postcode they said and its some Flue Supplies place in the UK. Rang them who said didn't get any parcels. They did say there is a DHL express across the road from them. The plot thickens, if it did go to that DHL Express, why is the post code different?
I found a way to enter the postcode when tracking on the website for more info and it shows me a picture that looks like its at a warehouse on the back of a truck and can see a DHL truck in the background.

Contacted the seller in Germany who said DHL said they lost it but found it and said it with me before Christmas. Never came.
I contacted DHL via their contact form online 3 times.
1) DHL told me that An Post delivered my package on 18th December (An Post don't even have tracking available for it)
2) DHL told me An Post are not accepting any more packages due to high demand and they will give me new tracking soon. Never got it
3) DHL told me that they are sorry but they don't know anything about the package and to contact my seller.

Seller isn't answering phones now, assuming they are flat out busy with calls probably from people like me.
I understand that the post system is ****ed at the moment, but DHLs responses and uselessness with providing information to their other DHL carriers is pathetic.
I'm 100 down and still don't know where my package is.

AndyOHart · 07-01-2021 8:44pm

Mod- <Snip> Don’t cross post, please.

whiterebel · 07-01-2021 8:52pm

Send an email to the sender and tell them you have enough of a run around with their freight forwarder, and that if its not refunded within 2 days you will initiate a chargeback with your bank, or Paypal.

AndyOHart · 07-01-2021 8:56pm

Yeah thats what I plan on doing, however I am worried that they will just get DHL to send it back to them if I threaten a charge back, but I do still want the item.
Also I would be worried how long a charge back would take to process as I initiated one in September for something and still haven't heard back.

AndyOHart · 07-01-2021 8:58pm

Also just checked the tracking on the sellers website and it says "There was no delivery for the consignment ordered via EDI data. The shipment data was therefore canceled."
This isn't showing on DHL tracking though

DHL

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