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An Post

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  • #1172
    Orlak2410
    Registered Users, Registered Users 2 Posts: 414 ✭✭Orlak2410


    whiterebel wrote: »
    It's hardly their fault either . They should refund because COVID has caused a shortage in transportation?

    No they should refund because they told me 5-14 working days to deliver when I ordered in late november. Then three weeks later when I contacted them wondering where it was they said that it would be 14-28 working days or possibly longer. It's not a present but what if it was? It could be january before I get it.
    Post edited by whiterebel on


  • #1173
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,387 Mod ✭✭✭✭whiterebel


    Orlak2410 wrote: »
    No they should refund because they told me 5-14 working days to deliver when I ordered in late november. Then three weeks later when I contacted them wondering where it was they said that it would be 14-28 working days or possibly longer. It's not a present but what if it was? It could be january before I get it.

    Which is probably what they were told by the carrier. As An Post did to people here when asked about 1/2 day express services. They took the parcel, charged for it and took 8/9 days to deliver. Should the shipper pay because they were given wrong information, again in a very uncertain climate?

    I don't know if you're aware of it, but Trump was actively dismantling USPS in the US. Their backlogs are horrendous, and has been for months. Then you have pot luck as to them actually getting it on a an aircraft to either Dublin or London because 90% of the worlds flights are grounded.

    Exactly the same is happening in Germany, Spain, Austria, Uk, Czech Republic. Its taking weeks, if not months, to get here from some of those countries.
    Post edited by whiterebel on


  • #1174
    Boscoirl
    Registered Users, Registered Users 2 Posts: 2,299 ✭✭✭Boscoirl


    Boscoirl wrote: »
    Ordered something from Germany on Nov 26th, last update from DHL Post is Dec 1st in Cologne Airport saying it'll be handed to An Post with an anpost tracking link, which doesnt show it recieved yet. its a medium size package 1.5 Kg in weight. :(
    Finally some movement on my package. Shown as arrived in Dublin and sorted in the Dublin parcel centre.
    Post edited by whiterebel on


  • #1175
    sternn
    Registered Users, Registered Users 2 Posts: 929 ✭✭✭sternn


    Posted a large Express parcel on the 15th December in Dublin. The only update I'm seeing is that it was scanned in the post office when I dropped it off!

    Judging by the delays mentioned here, is there any hope it will be delivered before Christmas? Delivery to Cork
    Post edited by whiterebel on


  • #1176
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    There will always be some exceptions, but I've just downloaded our Tuesday and Wednesday report and out of several hundred parcels only 7 are showing as "sorted in Dublin 12"

    Every other parcel has been delivered or out for delivery.

    About 60% are delivered the next day and less than 5% are taking 3 days and less than 1% taking longer.
    Post edited by whiterebel on


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  • #1177
    carville
    Registered Users, Registered Users 2 Posts: 5 ✭carville


    Darc19 wrote: »
    There will always be some exceptions, but I've just downloaded our Tuesday and Wednesday report and out of several hundred parcels only 7 are showing as "sorted in Dublin 12"

    Every other parcel has been delivered or out for delivery.

    About 60% are delivered the next day and less than 5% are taking 3 days and less than 1% taking longer.

    Mine must be the 1% then. Its been "sorted in Dublin 12" since 9th December and no movement since.
    Post edited by whiterebel on


  • #1178
    AutoTuning
    Closed Accounts Posts: 423 ✭✭AutoTuning


    I'm starting to see long delays on UPS items from the continent that specifically mention the channel tunnel being backlogged.

    Looks like we are going to be in for a lot of hassle if these logistics companies don't move to direct routes and keep tagging us onto the side of the UK.
    Post edited by whiterebel on


  • #1179
    Orlak2410
    Registered Users, Registered Users 2 Posts: 414 ✭✭Orlak2410


    whiterebel wrote: »
    Which is probably what they were told by the carrier. As An Post did to people here when asked about 1/2 day express services. They took the parcel, charged for it and took 8/9 days to deliver. Should the shipper pay because they were given wrong information, again in a very uncertain climate?

    I don't know if you're aware of it, but Trump was actively dismantling USPS in the US. Their backlogs are horrendous, and has been for months. Then you have pot luck as to them actually getting it on a an aircraft to either Dublin or London because 90% of the worlds flights are grounded.

    Exactly the same is happening in Germany, Spain, Austria, Uk, Czech Republic. Its taking weeks, if not months, to get here from some of those countries.

    Yes it is the responsibility of the vendor to ensure that the parcel arrives on time. I realise it might not be their fault that it arrives late but the fact of the matter is that they said it would arrive within a certain timeframe and it didn't. I realise most customers might be reasonable and understand that it is busier than usual with an increase in e-commerce and slower shipping/customs due to social distancing and increased sanitization but that's a choice that the customer should have. When I enquired to the vendor about my parcel being late, I received a 'what do you expect attitude' from them and I was not happy with that. If Trump was dismantling the USPS well then the vendor should have factored that into account and informed their customers but they didn't instead they were worrying that that might put people off buying from them.
    Post edited by whiterebel on


  • #1180
    shashaela
    Registered Users, Registered Users 2 Posts: 140 ✭✭shashaela


    I've a package that arrived in Dublin on 12th December, says it departed the airport and in transit to the destination.
    No way would I expect the vendor to refund me. They shipped via USPS, it arrived in ireland within the timeframe, the delay is now the handover between USPS and An Post.
    I guess it coukd be January now before I receive it!
    Post edited by whiterebel on


  • #1181
    greenfields46!
    Registered Users, Registered Users 2 Posts: 43 ✭greenfields46!


    Darc19 wrote: »
    There will always be some exceptions, but I've just downloaded our Tuesday and Wednesday report and out of several hundred parcels only 7 are showing as "sorted in Dublin 12"

    Every other parcel has been delivered or out for delivery.

    About 60% are delivered the next day and less than 5% are taking 3 days and less than 1% taking longer.

    I have a small parcel left UK on Tuesday night, wld u think ill get it in in the next few days?!! i hope so
    Post edited by whiterebel on


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  • #1182
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    greenfields46! wrote: »
    I have a small parcel left UK on Tuesday night, wld u think ill get it in in the next few days?!! i hope so

    I'd say so. Volumes have subsided and will continue to drop and there are more planes flying people home giving for letters and parcels
    Post edited by whiterebel on


  • #1183
    Orlak2410
    Registered Users, Registered Users 2 Posts: 414 ✭✭Orlak2410


    shashaela wrote: »
    I've a package that arrived in Dublin on 12th December, says it departed the airport and in transit to the destination.
    No way would I expect the vendor to refund me. They shipped via USPS, it arrived in ireland within the timeframe, the delay is now the handover between USPS and An Post.
    I guess it coukd be January now before I receive it!

    That's what happened to me. I ordered it on the 23rd of november and it says it arrived in Dublin on the 28th but some of the previous posts on this thread suggest that the USPS can update the tracking saying it's in dublin when it actually isn't. It could be january by the time I get my parcel when I ordered it on the 23rd of november expecting it in 5-14 working days. Somebody has to be held responsible. I know there's a pandemic but people are in the habit or blaming absolutely everything on it. It's getting a bit old now.
    Post edited by whiterebel on


  • #1184
    le_girl
    Registered Users, Registered Users 2 Posts: 319 ✭✭le_girl


    greenfields46! wrote: »
    I have a small parcel left UK on Tuesday night, wld u think ill get it in in the next few days?!! i hope so

    I had something sent from the UK on the 11th which showed up on An Post tracking today. So a week to reach Ireland but hopefully won't take too long to get to me from Dublin, the last one was speedy enough from this point onwards.
    Post edited by whiterebel on


  • #1185
    sportloto86
    Registered Users, Registered Users 2 Posts: 125 ✭✭sportloto86


    Boscoirl wrote: »
    Finally some movement on my package. Shown as arrived in Dublin and sorted in the Dublin parcel centre.

    Ye, I have the same message since 14th of December...
    "sorted in Dublin 12" which according to some posts here is not very promising...
    ...
    Post edited by whiterebel on


  • #1186
    joeysoap
    Registered Users, Registered Users 2 Posts: 6,267 ✭✭✭joeysoap


    I got 2 parcels from the uk this week. Ordered on 12th. Happy with that.
    Post edited by whiterebel on


  • #1187
    un5byh7sqpd2x0
    Closed Accounts Posts: 1,862 ✭✭✭un5byh7sqpd2x0


    Sent from UK on Thursday 17th, scanned into Dublin Parcel Hub yesterday 18th, and out for delivery this morning the 19th. I'm impressed.
    Post edited by whiterebel on


  • #1188
    [Deleted User]
    Posts: 3,656 ✭✭✭ [Deleted User]


    2 out of 3 parcels from Look Fantastic have now arrived. Happy with that!
    Post edited by whiterebel on


  • #1189
    carville
    Registered Users, Registered Users 2 Posts: 5 ✭carville


    Anyone else waiting more than 10 days? Current status: Your delivery has been sorted in DUBLIN MAIL CENTRE, DUBLIN 12 been like that since the 9th December.
    Post edited by whiterebel on


  • #1190
    Eaz
    Registered Users, Registered Users 2 Posts: 16 ✭Eaz


    Just had a package sent with Royal Mail sit with a "Item Leaving the UK" status since 3rd of December, finally arrived in Dublin on Thursday 17th and now stuck on "Your delivery has been sorted in DUBLIN MAIL CENTRE, DUBLIN 12".

    Was hoping it would reach Cork yesterday or today and make it out for delivery but starting to doubt getting it before next week.
    Post edited by whiterebel on


  • #1191
    Gerrymandering reborn
    Registered Users, Registered Users 2 Posts: 382 ✭✭Gerrymandering reborn


    Anybody help me with this please??

    I sent 8 items on 8th December.
    One was delivered next day but the other 7 are showing status 'Your Post was accept in Post Office' . They have not moved

    I've been onto An Post since the beginning of the week, spoken 4 times, done live chat etc and also submitted a formal enquiry (N58) for each of the seven items.
    Been told they are in Dublin mail centre awaiting to be sorted etc.

    I've been keeping my customers constantly up to date but they are getting frustrated, which is understandable.

    When I spoke to them most recently on Thursday, I asked 'would they we delivered before Christmas'. The reply I got 'I can't guarantee that' . Like WTF!

    What am I supposed to do??

    I've been sending items from to GPO this week and they have been delivered next day or two day.

    All items are going to Ireland
    Would appreciate any advice.

    Thanks
    Post edited by whiterebel on


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  • #1192
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    AP arent managing to do FIFO. I suspect cages/bags aren't labelled in a way that they know what landed when.

    Sweet feck all you can do other than pray and if they don't arrive Monday perhaps refund the customers.
    Post edited by whiterebel on


  • #1193
    Wombatman
    Registered Users, Registered Users 2 Posts: 3,341 ✭✭✭Wombatman


    ul6u8a9.jpg
    Post edited by whiterebel on


  • #1194
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    ED E wrote: »
    AP arent managing to do FIFO. I suspect cages/bags aren't labelled in a way that they know what landed when.

    Sweet feck all you can do other than pray and if they don't arrive Monday perhaps refund the customers.

    Where do you get this information, or like most of your comments they are just rants against anpost/sky/eir/virgin/three/Vodafone etc etc.

    Cages and green tubs are all barcoded and whilst at one stage in early Nov, there were issues with early cages getting pushed back. But once the two holding facilities (parkwest and finglas) opened in mid Nov, this was alleviated.

    All incoming international parcels and packages also go through customs check and some items will get selected for examination. - That can cause some items to be delayed further.

    Currently we are seeing service for our parcels return to next day / two day as volumes have dropped dramatically according to our an post mw.
    Post edited by whiterebel on


  • #1195
    lawrencesummers
    Registered Users, Registered Users 2 Posts: 8,786 ✭✭✭lawrencesummers


    I had a long chat with my postman today.
    We know each other pretty well because I get a lot of deliveries all year round with work.

    He was telling me that the parcel centers in Ireland are stockpiling stuff at the behest of customs / revenue of items coming from England and reckoned that they are doing it because they know it will generate income in January once they examine it.

    The date it’s shipped is irrelevant apparently, only the date that customs examine it and once that’s 01/01/2021 or later than your gonna have to pay.
    Post edited by whiterebel on


  • #1196
    sportloto86
    Registered Users, Registered Users 2 Posts: 125 ✭✭sportloto86


    Darc19 wrote: »

    All incoming international parcels and packages also go through customs check and some items will get selected for examination. - That can cause some items to be delayed further.

    Currently we are seeing service return to next day / two day as volumes have dropped dramatically.

    OK, and how long does this gonna take? Why couldn't there be a message on that bloody code I'm tracking that "we're sorry for the delay but we have selected one of your packages that you've sent to your children and deemed it to be suspicious so sit tight as we are ripping it apart destroying Christmas spirit for another 5 to 14 working days while you can't sleep at night being eaten by anxiety". That would be nice, wouldn't it?
    Post edited by whiterebel on


  • #1197
    jmreire
    Registered Users, Registered Users 2 Posts: 8,963 ✭✭✭jmreire


    Seven weeks ago yesterday,6th Nov. I sent my old driving licence, with all the required documents for renewal to the Licensing Centre ( NDLS ), So far nothing back. Tried ringing them several times...keep getting the engaged tone. Anyone else with the same problem? I didn't register the post, as I though it would be all straight forward.
    Post edited by whiterebel on


  • #1198
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    sportloto86 wrote: »
    OK, and how long does this gonna take? Why couldn't there be a message on that bloody code I'm tracking that "we're sorry for the delay but we have selected one of your packages that you've sent to your children and deemed it to be suspicious so sit tight as we are ripping it apart destroying Christmas spirit for another 5 to 14 working days while you can't sleep at night being eaten by anxiety". That would be nice, wouldn't it?
    I haven't a clue, but usually it just goes through a scan with no more than a few hours delay.

    No point getting angry. Chances are that most of the delay is on the uk side.
    Post edited by whiterebel on


  • #1199
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    lawrencesummers wrote: »
    I had a long chat with my postman today.
    We know each other pretty well because I get a lot of deliveries all year round with work.

    He was telling me that the parcel centers in Ireland are stockpiling stuff at the behest of customs / revenue of items coming from England and reckoned that they are doing it because they know it will generate income in January once they examine it.

    The date it’s shipped is irrelevant apparently, only the date that customs examine it and once that’s 01/01/2021 or later than your gonna have to pay.

    Now that is complete balderdash.

    Date arrival into Ireland is what matters and customs are not going to create delays for a few bob.

    How do people believe such sh1te??

    And how on earth would a delivery person know what goes on in a large parcel depot.

    Just think of how stupid the suggestion is.
    Post edited by whiterebel on


  • #1200
    sportloto86
    Registered Users, Registered Users 2 Posts: 125 ✭✭sportloto86


    Darc19 wrote: »
    I haven't a clue, but usually it just goes through a scan with no more than a few hours delay.

    No point getting angry. Chances are that most of the delay is on the uk side.

    Nah, not UK, I sent them from Germany. One was delivered last Monday while second one "Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12" since the same day. Frustrated, anxious and a tad angry, yes. I just like things to be logical and would love some "inner works" explanation. Thank you for your attempt. Seriously.
    Post edited by whiterebel on


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  • #1201
    [Deleted User]
    Posts: 209 ✭ [Deleted User]


    Item posted in Dublin and sitting in 'Dublin Depot, Dublin' since December 9th. No movement at all on tracking but thankfully arrived in Limerick this afternoon. I spoke with An Post web chat a couple of days ago and they said it's not unusual for stuff not to be scanned properly at the moment. Delighted it arrived in time for Christmas anyway :cool:
    Post edited by whiterebel on


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