Sky 500MB Broadband, Tv and and Sky Sports €55pm

lawred2 · 04-12-2020 04:46PM

To be fair, I got the router before activation date. Vodafone cut off. Swapped router and up and running again. Total downtime I'd say - 5 minutes.

Can't understand how they can get it so wrong for others..

legend99 · 04-12-2020 05:22PM

H8GHOTI wrote: »

I asked the same & was told sending out the router after line activation is standard practice. When I pointed out that means everyone moving from another supplier will be without broadband for a couple of days, they said no that isn’t the case.

Went around in circles for a little while and they said they’d pass on my feedback.

I went around in a circle, I'd say 200 times. But by the way. The manager told the agent to stress how sorry it was. That cheered me up no end as in terms of trying to WFH. Made my 19 year old who is studying remotely absolutely ecstatic.

I asked him over and over why they took over the line before I had the router. And they knew I didn't have the router. He told me over and over that they have been told that An Post have a lot of workers out sick. It was soul destroying!

Anyway. I have now managed to get the eir F2000 delivering the Sky signal. Are there others here who have the F2000? I can post what I did?

TheDriver · 04-12-2020 07:51PM

Can I ask people who are moving from another SIRO provider: assuming you are out of contract, did you need to contact the previous supplier?

SachaJ · 04-12-2020 07:55PM

TheDriver wrote: »

Can I ask people who are moving from another SIRO provider: assuming you are out of contract, did you need to contact the previous supplier?

I didn't anyway

Del007 · 04-12-2020 08:48PM

I paid an extra €8 for HD.

Can someone tell me if it should say 'Sky Sports Premier League HD' in the top right hand side of the screen? Mine just says 'Sky Sports Premier League' with no HD

Thanks

Mantis Toboggan · 04-12-2020 09:15PM

Crazy having to pay for HD. Is is worth going the extra for UHD?

Del007 · 04-12-2020 09:19PM

Mantis Toboggan wrote: »

Crazy having to pay for HD. Is is worth going the extra for UHD?

How much extra is the uhd?

Del007 · 04-12-2020 09:21PM

It's an extra €4 for the uhd as long as you're paying the extra €8 for HD

Mantis Toboggan · 04-12-2020 09:24PM

Del007 wrote: »

It's an extra €4 for the uhd as long as you're paying the extra €8 for HD

Is it not an extra 6?

Del007 · 04-12-2020 10:09PM

Mantis Toboggan wrote: »

Is it not an extra 6?

https://www.sky.com/ireland/tv/ultra-hd/

An extra €4 on top of the €8 for HD

ltd440 · 05-12-2020 12:11AM

legend99 wrote: »

I went around in a circle, I'd say 200 times. But by the way. The manager told the agent to stress how sorry it was. That cheered me up no end as in terms of trying to WFH. Made my 19 year old who is studying remotely absolutely ecstatic.

I asked him over and over why they took over the line before I had the router. And they knew I didn't have the router. He told me over and over that they have been told that An Post have a lot of workers out sick. It was soul destroying!

Anyway. I have now managed to get the eir F2000 delivering the Sky signal. Are there others here who have the F2000? I can post what I did?

I don't have that particular router but please post how you did it, it would be a help thanks

Aquos76 · 05-12-2020 12:22AM

Del007 wrote: »

I paid an extra €8 for HD.

Can someone tell me if it should say 'Sky Sports Premier League HD' in the top right hand side of the screen? Mine just says 'Sky Sports Premier League' with no HD

Thanks

Not any more, it used to ok

legend99 · 05-12-2020 11:39AM

ltd440 wrote: »

I don't have that particular router but please post how you did it, it would be a help thanks

I changed the GE-WAN settings - from a variety of postings on boards.ie. The username was set to somerandomtext@skydsl and the password to somerandomtext

H8GHOTI · 06-12-2020 12:24PM

This deal should include on demand box sets right?

Anyone else get an error saying “you don’t have the right subscription for this feature”?

tosspot · 06-12-2020 03:01PM

H8GHOTI wrote: »

This deal should include on demand box sets right?

Anyone else get an error saying “you don’t have the right subscription for this feature”?

Yep, had this issue. I didn't go for HD package and it automatically downloads in HD. You need to change the settings from HD to standard manually before accessing them. This can be done in settings to save having to change each time you go to watch something

H8GHOTI · 06-12-2020 09:51PM

tosspot wrote: »

Yep, had this issue. I didn't go for HD package and it automatically downloads in HD. You need to change the settings from HD to standard manually before accessing them. This can be done in settings to save having to change each time you go to watch something

Thanks! I had tried changing individual episodes to SD but got a different error. When I changed it in settings it worked.

Daft isn’t it. Couldn’t be difficult for them to default to the correct resolution.

legend99 · 08-12-2020 11:28AM

legend99 wrote: »

I changed the GE-WAN settings - from a variety of postings on boards.ie. The username was set to somerandomtext@skydsl and the password to somerandomtext

Still no router:

"Sky, a great bunch of lads!"

ltd440 · 09-12-2020 06:33PM

legend99 wrote: »

Still no router:

"Sky, a great bunch of lads!"

My router arrived today, only 9 days after they switched me over from Vodafone

H8GHOTI · 09-12-2020 09:10PM

ltd440 wrote: »

My router arrived today, only 9 days after they switched me over from Vodafone

When did you get an email from An Post, saying they had it?
Sky are trying to blame them but I wonder are they slow in dispatching themselves. 9 days is shocking. You’ll be billed from the activation date too!

legend99 · 09-12-2020 11:15PM

H8GHOTI wrote: »

When did you get an email from An Post, saying they had it?
Sky are trying to blame them but I wonder are they slow in dispatching themselves. 9 days is shocking. You’ll be billed from the activation date too!

I blew them out of it. They are refunding me for a week. They used the word "compensation". I said that under no circumstances was it compensation as they would be hearing from my Solicitor if they tried to bill me for a service they had not delivered. I have also told them we will discuss compensation after I am actually receiving the service but I said that if it was not to my satisfaction that I would be going to ConReg.

SachaJ · 15-12-2020 12:17AM

Anyone get their €50 mastercard or even know how to apply for it?

vicM · 16-12-2020 03:47AM

SachaJ wrote: »

Anyone get their €50 mastercard or even know how to apply for it?

Recieved Mine. Came in the post witih th PIN for it about 4 days ago

Trimm Trabb · 16-12-2020 07:17AM

vicM wrote: »

Recieved Mine. Came in the post witih th PIN for it about 4 days ago

How did you apply for it?

My TV was installed yesterday, but have had internet for about 3 weeks - anyone know how this will work out bill wise in 11 months time?

Blanco100 · 17-12-2020 01:48AM

vicM wrote: »

Recieved Mine. Came in the post witih th PIN for it about 4 days ago

When did you sign up/become a customer? Still waiting for mine after signing up at end of October.

Trimm Trabb · 17-12-2020 05:27PM

Should we have access too Sky Go with this offer?

Since my TV was installed this week I am getting an error message saying I need to upgrade my subscription if I try watch something.

H8GHOTI · 17-12-2020 05:48PM

Trimm Trabb wrote: »

Should we have access too Sky Go with this offer?

Since my TV was installed this week I am getting an error message saying I need to upgrade my subscription if I try watch something.

Yes Sky Go is included. I had a problem with mine because the Sky iD I was using was linked to an old subscription. Set up a new one with another email & it worked.

I also had an error on my box with catch up & box sets because I don’t have HD. Going into the settings & changing the default to SD fixed that.

Trimm Trabb · 17-12-2020 10:03PM

H8GHOTI wrote: »

Yes Sky Go is included. I had a problem with mine because the Sky iD I was using was linked to an old subscription. Set up a new one with another email & it worked.

I've tried everything and can't get it to work, including setting up a different ID. Keep on getting error messages saying I need to upgrade my package to watch.

If anyone else has any ideas let us know please.

CH3OH · 19-12-2020 07:37AM

Maybe this is obvious, but it wasn't to me!

I switched from Eir, and got a final bill that showed a credit on my account
I assumed that it would go straight back to my bank account, but it seems that you have to request a refund.

Complete the Refund request form on this page:

https://www.eir.ie/support/helpandsupport/

IrishHomer · 19-12-2020 08:39AM

CH3OH wrote: »

Maybe this is obvious, but it wasn't to me!

I switched from Eir, and got a final bill that showed a credit on my account
I assumed that it would go straight back to my bank account, but it seems that you have to request a refund.

Complete the Refund request form on this page:

https://www.eir.ie/support/helpandsupport/

Brilliant thanks I've same issue I was recently wrongly billed by Eir for equipment even though it was returned.spent half a day on phone to complain and they eventually put credit on my old account.

vicM · 19-12-2020 07:27PM

Blanco100 wrote: »

When did you sign up/become a customer? Still waiting for mine after signing up at end of October.

Sorry for the late response

I signed up first week of November. I have aprepaid mastercard from Edenred so Im am assuming itd from Sky.
Please note I signed up over the phone as I cuoldnt do it online as I was just about a year since I left Sky. The agent I spoke was quit good and maybe he manually put in the request for the Prepaid mastercard and thats why I seem to have gotten it quite quickly.
If you signed up online, it could be a case of going `through the system', so to speak

Sky 500MB Broadband, Tv and and Sky Sports €55pm

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