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AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

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Comments

  • Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    joebass wrote: »
    I also asked them to delete my bank card details, clearly they can't be trusted now.

    When you login, there's an option to change your card - maybe you can delete it through there too. I wouldn't wait for them to do it.


  • Registered Users Posts: 31 joebass


    I tried, and it didn't look there was an option to delete the card
    I'll look again


  • Registered Users Posts: 31 joebass


    It took 14 days to deliver an item I posted near the end of November by standard post in Ireland, so not surprised


  • Registered Users, Registered Users 2 Posts: 865 ✭✭✭Maidhci


    This is worrying given that it will be necessary to provide AddressPal with credit card details and for them to maintain those details in their system, to avail of their services, post year end.

    I understand that VAT or duties may apply to some transactions, but I will definitely not be uploading my credit card details to my account. I emailed AddressPal to enquire if they envisaged whether it might be possible to open an account and maintain a minimum balance, sufficient to clear any costs arising on transactions etc. etc. They responded that no such facility was in place at the moment but stated that it was an interesting suggestion and that it would be passed to the team.

    Does anyone else have reservations in uploading their credit card details to the AddressPal account?


  • Registered Users, Registered Users 2 Posts: 978 ✭✭✭SchrodingersCat


    AddressPal have terrible customer support compared to the other package forwarding services. They bring down he name of An Post who I would have much more respect for. See here for details, and how I ended up getting a refund for a lost package from them: https://www.boards.ie/vbulletin/showpost.php?p=115389503&postcount=3088


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  • Registered Users Posts: 31 joebass


    Maidhci wrote: »
    This is worrying given that it will be necessary to provide AddressPal with credit card details and for them to maintain those details in their system, to avail of their services, post year end.

    I understand that VAT or duties may apply to some transactions, but I will definitely not be uploading my credit card details to my account. I emailed AddressPal to enquire if they envisaged whether it might be possible to open an account and maintain a minimum balance, sufficient to clear any costs arising on transactions etc. etc. They responded that no such facility was in place at the moment but stated that it was an interesting suggestion and that it would be passed to the team.

    Does anyone else have reservations in uploading their credit card details to the AddressPal account?

    They can delete my account once I've my money back. I'm sure other more reliable services will spring up once brexit kicks in, to meet demand


  • Registered Users Posts: 31 joebass


    AddressPal have terrible customer support compared to the other package forwarding services. They bring down he name of An Post who I would have much more respect for. See here for details, and how I ended up getting a refund for a lost package from them: https://www.boards.ie/vbulletin/showpost.php?p=115389503&postcount=3088

    If you follow the path I follow in the phone call, you are booted off the call and told there is no need for you to be on a call

    An Post support chat direct you to a phone number and option (5) for addresspal
    The phone number eventually directs you to an email, if you follow enough paths
    I never once got an actual person on the phone, just recorded messages in an english accent that doesn't even pronounce An Post correctly

    I have yet to receive anything other than the initial auto response via email. I'll give it another couple of days for an email response. The phone line is painful.


  • Registered Users, Registered Users 2 Posts: 865 ✭✭✭Maidhci


    L1011 wrote: »
    Its more likely all such services will give up due to the complexities of dealing with customs. One already has. Demand is going to crater too, not increase.

    Absolutely agree. I think An Post are trying very hard to maintain the service, given that one provider has already stopped and another is going to do so very soon, I guess. AddressPal have been very active in their email and letter correspondence in the past three/four weeks to advise of changes etc. etc. They possibly envisage a monopoly situation but the terms and conditions do not very much favour the consumer.


  • Moderators, Regional South Moderators Posts: 5,869 Mod ✭✭✭✭Quackster


    joebass wrote: »
    I tried, and it didn't look there was an option to delete the card
    I'll look again
    Are you on Revolut? Put in disposable virtual card details and they can't charge you again.


  • Moderators, Regional South Moderators Posts: 5,869 Mod ✭✭✭✭Quackster


    Maidhci wrote: »
    This is worrying given that it will be necessary to provide AddressPal with credit card details and for them to maintain those details in their system, to avail of their services, post year end.

    I understand that VAT or duties may apply to some transactions, but I will definitely not be uploading my credit card details to my account. I emailed AddressPal to enquire if they envisaged whether it might be possible to open an account and maintain a minimum balance, sufficient to clear any costs arising on transactions etc. etc. They responded that no such facility was in place at the moment but stated that it was an interesting suggestion and that it would be passed to the team.

    Does anyone else have reservations in uploading their credit card details to the AddressPal account?
    Similar to my previous post, I have a Revolut account and have several different cards on it. I'll use one specifically for AddressPal and keep it frozen so they can't hit me with any unexpected charges.


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  • Registered Users, Registered Users 2 Posts: 15,945 ✭✭✭✭Discodog


    I received an AP notification email at midnight & the text came at 6 am. I have never had a notification before 10 am before. I thought the text only goes out after the PO has scanned it.


  • Registered Users Posts: 438 ✭✭Brian2011


    My parcel was received by Addresspal on 1st December as per tracking from delivery company. Nothing from AP since and no reply to emails from AP, what is going on?


  • Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    Brian2011 wrote: »
    My parcel was received by Addresspal on 1st December as per tracking from delivery company. Nothing from AP since and no reply to emails from AP, what is going on?

    Mine was received November 20th and same situation. I understand there's a backlog, but the lack of communication is making it worse. Even if they put something on their site saying "There's an x day delay" you'd have some idea, but at the moment you have no idea if something has been stolen/gone missing.

    Another item (delivered there on November 19th) finally turned up at the weekend, but it had very obviously been opened - both outer and inner packaging, and there was no note saying it had been inspected or anything like that.


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    Thoie wrote: »
    Mine was received November 20th and same situation. I understand there's a backlog, but the lack of communication is making it worse. Even if they put something on their site saying "There's an x day delay" you'd have some idea, but at the moment you have no idea if something has been stolen/gone missing.

    Another item (delivered there on November 19th) finally turned up at the weekend, but it had very obviously been opened - both outer and inner packaging, and there was no note saying it had been inspected or anything like that.

    "The Customer consents to the opening by An Post or its agents of any Item and to inspection by An Post or its agents of the contents."


  • Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    whiterebel wrote: »
    "The Customer consents to the opening by An Post or its agents of any Item and to inspection by An Post or its agents of the contents."

    Yes, but in the past anything that has been opened and inspected (very rare) has had a preprinted note enclosed, or an official sticker saying "this item was opened and inspected".

    There are processes in place in An Post for inspections. It's not up to Mary to randomly decide to inspect a particular package that passes her by because she fancies the look of it, or is just a bit nosy. My local post person doesn't stand on the front door going "ooh, I wonder what's in this" and just rips it open in front of me.

    They obviously need to be able to open things that may be suspicious/dangerous, or (depending on origin), Customs may want to check the contents. But in each of those cases the customer is supposed to be notified that it's happened - either by a note, or, more seriously, the Gardaí turning up at your door :)


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    They are notifying you with their T&Cs. They are AddressPal T&Cs that I quoted, not An Post. As it is going on aircraft, it will be checked. I have never been notified it has been opened, I expect it to be.


  • Registered Users Posts: 331 ✭✭All that fandango


    Hi, trying to order something off a UK website, it wont let me proceed with the order unless I put in an 11 digit phone number. Is there a way to get around this?


  • Registered Users Posts: 331 ✭✭All that fandango


    Also trying to buy something via a US website and my card details arent valid (nothing wrong have double checked). "Must match address on file with your credit card or bank". My god. They dont miss a trick. Have international websites copped onto the existence of the likes of AP I wonder? Adresspal sounds great in theory but a lot of hoops to jump through?


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    More to do with combating fraud.


  • Registered Users, Registered Users 2 Posts: 3,518 ✭✭✭recyclebin


    whiterebel wrote: »
    They are notifying you with their T&Cs. They are AddressPal T&Cs that I quoted, not An Post. As it is going on aircraft, it will be checked. I have never been notified it has been opened, I expect it to be.

    They should put the sticker on the parcel saying it was opened otherwise you can't tell if the sender shipped it like that or if it was opened. Maybe it was shipped like that in the Ops case?


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  • Registered Users Posts: 438 ✭✭Brian2011


    How is it that a parcel that arrived to addresspal last week got delivered to me yesterday, yet I still have not received item delivered to AP on 1st December? Something very wrong with the service!


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    recyclebin wrote: »
    They should put the sticker on the parcel saying it was opened otherwise you can't tell if the sender shipped it like that or if it was opened. Maybe it was shipped like that in the Ops case?

    It's the downside of using that service. It goes on planes and they have to be aware of the contents.


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    Brian2011 wrote: »
    How is it that a parcel that arrived to addresspal last week got delivered to me yesterday, yet I still have not received item delivered to AP on 1st December? Something very wrong with the service!

    Have you checked on their list of prohibited articles? if its on it and they find it they may just return it.


  • Moderators, Society & Culture Moderators Posts: 32,286 Mod ✭✭✭✭The_Conductor


    whiterebel wrote: »
    It's the downside of using that service. It goes on planes and they have to be aware of the contents.

    How about asking the sender to complete a CN22 - esp. with 1st Jan coming up, it would be prudent, and may keep you out of trouble with Revenue/Customs here (note: I am not advocating lying about the contents- I am suggesting that an official declaration might nip a few possible issues in the bud).


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    How about asking the sender to complete a CN22 - esp. with 1st Jan coming up, it would be prudent, and may keep you out of trouble with Revenue/Customs here (note: I am not advocating lying about the contents- I am suggesting that an official declaration might nip a few possible issues in the bud).

    When you see the amount of people that deliberately send Lithium Ion batteries on the service, despite them being hazardous, you see why they need to open the packages. The CN22 will need to be filled out as well.


  • Registered Users Posts: 438 ✭✭Brian2011


    whiterebel wrote: »
    Have you checked on their list of prohibited articles? if its on it and they find it they may just return it.

    No nothing Prohibited, just plastic, no batteries or anything like that, box would be a good size aswell, doesn't make since how they could just lose it. Is there huge backlogs there?


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    Brian2011 wrote: »
    No nothing Prohibited, just plastic, no batteries or anything like that, box would be a good size aswell, doesn't make since how they could just lose it. Is there huge backlogs there?

    There has been, but it seemed to be getting better. Could be they are clearing latest first, or certain sizes that they can fit.


  • Registered Users, Registered Users 2 Posts: 545 ✭✭✭Daibheid


    Daibheid wrote: »
    What’s the best approach to get a missing parcel tracked down?
    I’ve used Uk collection at local post office four times in the last month or so. Two parcels arrived albeit after nearly two weeks each and one has gone missing. Nov 3rd I contacted them by email AddressPalSupport@AnPost.com and got a response (bot like) and reference number and then nothing. A follow up email with the reference number got no response.
    Got on the phone and after about a twenty minute wait got someone in the UK who didn’t have access to the case number but gave me another email address which supposedly is the actual parcel centre in the UK. AddressPalCustomerService@airbusonline.com No response.
    Tried another email to both the centre and the original support email - nothing.
    Started over using a different email address, got another reference number despite quoting the first ref I was given and a request for details of the missing parcel. Duly provided and yes you e guessed it. - nothing.

    The parcel was not delivered signed for and unlike Parcel Motel, they don’t email on receipt if you opt to collect so no record of them receiving it.
    But they haven’t even bothered claiming not to have received it, they just don’t respond. I switched to this service to try support my local Post Office but it’s catastrophically bad so far.
    Anyone had similar experiences as it looks like the fourth parcel may also be gone missing.

    Update for anyone still thinking of or actually using Addresspal . Another few phone calls and emails to no avail. Then a second parcel went missing. But having learned my lesson, this one was tracked as delivered.
    This time I rang to ask how to claim compensation But the helpful person asked me to hold while they got on to the warehouse.
    So they found both parcels. One has been there since October. No explanation, e.g. that my ID number was missing, apparently it’s not unusual.

    This was last Monday week, 10 days ago. I was assured they were now being processed and I should have them by the end of the week.

    Still nothing delivered.


  • Moderators, Regional South Moderators Posts: 5,869 Mod ✭✭✭✭Quackster


    whiterebel wrote: »
    When you see the amount of people that deliberately send Lithium Ion batteries on the service, despite them being hazardous, you see why they need to open the packages. The CN22 will need to be filled out as well.
    If you order a lithium battery from a reputable source, there will be an impossible-to-miss sticker on the package to alert An Post as to the contents being a lithium battery. An Post can then make an informed decision as to whether to process it or not. I would assume they send such packages over on the ferry.


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  • Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    Daibheid wrote: »
    This time I rang to ask how to claim compensation But the helpful person asked me to hold while they got on to the warehouse.
    So they found both parcels. One has been there since October. No explanation, e.g. that my ID number was missing, apparently it’s not unusual.

    Did they keep you on the line while they checked with the warehouse? Every time I call, I get told that they'll contact the warehouse, and the warehouse will mail me back (which they don't). Still missing an item that was delivered there in November.


  • Registered Users Posts: 143 ✭✭ColdTurkey


    How long does it generally take from arrival at u.s. depot to it showing as received? Sitting on three days delivered now. Thanks


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    Quackster wrote: »
    If you order a lithium battery from a reputable source, there will be an impossible-to-miss sticker on the package to alert An Post as to the contents being a lithium battery. An Post can then make an informed decision as to whether to process it or not. I would assume they send such packages over on the ferry.

    You're assuming that all sources are reputable. All AddressPal goes by air as it is parcel. Their informed decision is to not ship them, so they are on their prohibited list.


  • Moderators, Regional South Moderators Posts: 5,869 Mod ✭✭✭✭Quackster


    whiterebel wrote: »
    You're assuming that all sources are reputable. All AddressPal goes by air as it is parcel. Their informed decision is to not ship them, so they are on their prohibited list.
    Not assuming anything, I'm only talking about parcels bought from reputable sources. An Post may want to consider hiring staff that actually pay attention to the labels on the packages. Lithium battery labels are not put on parcels for the fun of it!


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    Quackster wrote: »
    Not assuming anything, I'm only talking about parcels bought from reputable sources. An Post may want to consider hiring staff that actually pay attention to the labels on the packages. Lithium battery labels are not put on parcels for the fun of it!

    I don’t know why you are making this so complicated. AP don’t know who is shipping into them, “reputable” or not. I imagine they wouldn’t have time to check either. Their policy is to open all incoming parcels because of the big prohibited list they have. With Brexit checks will become more stringent, not less.


  • Moderators, Regional South Moderators Posts: 5,869 Mod ✭✭✭✭Quackster


    whiterebel wrote: »
    I don’t know why you are making this so complicated. AP don’t know who is shipping into them, “reputable” or not. I imagine they wouldn’t have time to check either. Their policy is to open all incoming parcels because of the big prohibited list they have. With Brexit checks will become more stringent, not less.
    I'm just pointing out that AddressPal doesn't seem to pay any attention to lithium battery labels on packages that they receive. That's all. My mention of reputable sellers was on the basis that one would imagine disreputable sellers wouldn't likely bother affixing the required labeling on their packages. :)


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  • Registered Users Posts: 1,186 ✭✭✭the hedgeman


    Quackster wrote: »
    I'm just pointing out that AddressPal doesn't seem to pay any attention to lithium battery labels on packages that they receive. That's all. My mention of reputable sellers was on the basis that one would imagine disreputable sellers wouldn't likely bother affixing the required labeling on their packages. :)

    I suppose The people ordering stuff from retailers in UK should know the item/s they ordered will/could contain a lithium battery and shouldn't be sending the item in the first place to their address pal address if it's prohibited by address pal


  • Registered Users, Registered Users 2 Posts: 545 ✭✭✭Daibheid


    Thoie wrote: »
    Did they keep you on the line while they checked with the warehouse? Every time I call, I get told that they'll contact the warehouse, and the warehouse will mail me back (which they don't). Still missing an item that was delivered there in November.

    The first time I rang he couldn’t look up my ref number, claimed he couldn’t get through to the warehouse and gave me the email for the warehouse. Turns out he never logged the call against my account t which tells me he wasn’t following protocol and keeping his lame effort off the record.

    The email for the warehouse doesn’t get checked frequently and is backlogged. When you call insist you’ll wait while they contact the warehouse. At least then you’ll find out whether they have your parcel but you still might not get it!

    I currently get hung up on after a few rings so support is currently inaccessible by any means.


  • Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭recipio


    ColdTurkey wrote: »
    How long does it generally take from arrival at u.s. depot to it showing as received? Sitting on three days delivered now. Thanks

    I only did it once but took about a week to notify me. They are dirt cheap when you compare the prices of other couriers but the goods will be inspected and customs charges applied if necessary.


  • Registered Users, Registered Users 2 Posts: 1,001 ✭✭✭timple23


    Am I too late to order from amazon uk via addresspal and collect in post office? Item not needed for Christmas. Addresspal says its ending post office collection on 1/01/21.


  • Registered Users, Registered Users 2 Posts: 6,225 ✭✭✭marklazarcovic


    timple23 wrote: »
    Am I too late to order from amazon uk via addresspal and collect in post office? Item not needed for Christmas. Addresspal says its ending post office collection on 1/01/21.

    an post is only open for 4 more days between now and then i think so id say you are.


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  • Registered Users, Registered Users 2 Posts: 1,001 ✭✭✭timple23


    an post is only open for 4 more days between now and then i think so id say you are.

    They are giving guranteed delivery by 24th to UK warehouse so I'm going to chance it.


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    timple23 wrote: »
    They are giving guranteed delivery by 24th to UK warehouse so I'm going to chance it.

    If there are no flights they might not move it from AddressPal. Depending on the value you may get stung for Customs if it arrives after 1st jan.


  • Registered Users, Registered Users 2 Posts: 1,001 ✭✭✭timple23


    whiterebel wrote: »
    If there are no flights they might not move it from AddressPal. Depending on the value you may get stung for Customs if it arrives after 1st jan.

    Under 10 euro. I thought goods/freight transport wasn't cancelled. (I know there would be freight on passenger planes)


  • Registered Users, Registered Users 2 Posts: 1,364 ✭✭✭leck


    What do I need to do if I want to use AddressPal after Jan 1?

    Have this address listed for PO pick up:

    <my name>
    APW <xxxxxxx>
    AddressPal
    The Beacon
    Mosquito Way
    Hatfield
    AL10 9WN

    And this listed for Home Delivery:

    <my name>
    APW <xxxxxxx>
    AddressPal
    The Beacon
    Mosquito Way
    Hatfield
    AL10 9WN

    ... but the two addresses are exactly the same. Do I need to do anything or will the PO pick address just disappear from my account on 1 Jan?


  • Registered Users, Registered Users 2 Posts: 1,001 ✭✭✭timple23


    leck wrote: »
    What do I need to do if I want to use AddressPal after Jan 1?

    Have this address listed for PO pick up:

    <my name>
    APW <xxxxxxx>
    AddressPal
    The Beacon
    Mosquito Way
    Hatfield
    AL10 9WN

    And this listed for Home Delivery:

    <my name>
    APW <xxxxxxx>
    AddressPal
    The Beacon
    Mosquito Way
    Hatfield
    AL10 9WN

    ... but the two addresses are exactly the same. Do I need to do anything or will the PO pick address just disappear from my account on 1 Jan?

    The numbers after APW should be different. Interestingly on addresspal website it is only showing a home delivery address.


  • Moderators Posts: 6,881 ✭✭✭Spocker


    Theres only one number now, the APW one - once it arrives at the depot and you've paid any charges, you'll be given the option of home delivery, or collection at a PO


  • Registered Users Posts: 31 joebass


    joebass wrote: »
    I've just been charged by AddressPal for an item from the USA that I didn't order

    I've rang the number on the website and after following the list of options got booted off the call by the option I chose ...not very helpful, I didn't order anything so they deemed me not worthy of being on the support line. :rolleyes:

    So, I've emailed them asking them to refund / cancel the €41.99 charge pending on my account

    I also asked them to delete my bank card details, clearly they can't be trusted now.


    Has anyone dealt with a similar issue? and are they quick to resolve them?

    Follow up on my initial problem

    I received a reply 8 days later on the 16th of December. They asked me to refuse the parcel, then contact for refund. I had already received a refund for the payment after cancelling my bank card (which is great at this time of year).

    The parcel then arrived earlier today while I was away and there was a further customs charge of €30 approx, which was paid even though I'd said I needed to refuse any parcel coming today, but that's a different problem.

    I then opened it, to be sure it wasn't for me, knowing full well everything I've ordered recently has been accounted for.

    And it turns out it's a gun case :eek: :eek: :confused:
    A big 52" sniper rifle sized gun case.
    And I admit I was disappointed there was no gun inside, that would have made this already perfect situation so much more interesting.

    Anyway, someone isn't getting their AK47 case for Christmas, I'm sure they will be highly disappointed.

    Obviously I'm going to have to return this now. I'm not messing with someone who needs a gun case this size. :eek: :eek:

    HOFz4JQ.jpg
    c3If9sF.jpg


  • Registered Users, Registered Users 2 Posts: 17,999 ✭✭✭✭Thargor


    joebass wrote: »
    Follow up on my initial problem

    I received a reply 8 days later on the 16th of December. They asked me to refuse the parcel, then contact for refund. I had already received a refund for the payment after cancelling my bank card (which is great at this time of year).

    The parcel then arrived earlier today while I was away and there was a further customs charge of €30 approx, which was paid even though I'd said I needed to refuse any parcel coming today, but that's a different problem.

    I then opened it, to be sure it wasn't for me, knowing full well everything I've ordered recently has been accounted for.

    And it turns out it's a gun case :eek: :eek: :confused:
    A big 52" sniper rifle sized gun case.
    And I admit I was disappointed there was no gun inside, that would have made this already perfect situation so much more interesting.

    Anyway, someone isn't getting their AK47 case for Christmas, I'm sure they will be highly disappointed.

    Obviously I'm going to have to return this now. I'm not messing with someone who needs a gun case this size. :eek: :eek:

    MG]G]
    You paid the €30 customs?


  • Registered Users Posts: 31 joebass


    Thargor wrote: »
    You paid the €30 customs?

    I didn't pay it myself personally, but someone here did while I was away earlier. So, yes it was paid.

    The parcel is addressed to me. They sent me a condescending email about not having the correct address label on it. I guess they randomly picked me as the new destination for it when they didn't know who it was for, instead of maybe first contacting me like a sane person would.

    *Edit: It was paid on delivery earlier today


  • Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    joebass wrote: »
    Obviously I'm going to have to return this now. I'm not messing with someone who needs a gun case this size. :eek: :eek:

    50% chance thats for an Airsoft imitation.


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