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Sky 500MB Broadband, Tv and and Sky Sports €55pm

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    #212
    bailey99
    Registered Users Posts: 1,193 ✭✭✭bailey99


    corks finest wrote: »
    Then and eir to be avoided at all costs

    Who are the alternatives??? Awful customer service.


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    #213
    corks finest
    Registered Users Posts: 8,656 ✭✭✭corks finest


    bailey99 wrote: »
    Who are the alternatives??? Awful customer service.

    I jacked both and there’s plenty of alternatives


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    #214
    corks finest
    Registered Users Posts: 8,656 ✭✭✭corks finest


    bailey99 wrote: »
    Who are the alternatives??? Awful customer service.

    I sssume your being serious? There’s loads of streaming services


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    #215
    lawred2
    Registered Users Posts: 24,296 ✭✭✭✭lawred2


    It's easy to contact sky via twitter and get them to contact you if they need to


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    #216
    bailey99
    Registered Users Posts: 1,193 ✭✭✭bailey99


    lawred2 wrote: »
    It's easy to contact sky via twitter and get them to contact you if they need to

    Not on Twitter


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    #217
    bailey99
    Registered Users Posts: 1,193 ✭✭✭bailey99


    corks finest wrote: »
    I sssume your being serious? There’s loads of streaming services

    I meant legit providers. While I'll save on most things Im happy to pay something reasonable for a reliable TV service.


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    #218
    Deeper Blue
    Registered Users Posts: 7,652 ✭✭✭Deeper Blue


    bailey99 wrote: »
    Who are the alternatives??? Awful customer service.
    Not virgin anyway, their customer service is beyond awful


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    #219
    H8GHOTI
    Registered Users Posts: 1,933 ✭✭✭H8GHOTI


    Good deal so went for it. Was paying €40 for broadband with Vodafone & I have NowTV as well, so bit of a no brainer really.

    But bad experience so far & customer service is dreadful as others have said. Ordered 5 days ago. They cancelled my Vodafone today & activated Sky but haven’t sent me the router yet!

    Online chat are pointless, just tell you to ring for support. One of them asked me 5 different security questions and then told me they couldn’t help. On the phone over 25 minutes as I type this.

    I’m using my phone as a hotspot for WiFi, so I’m ok but it’s not ideal. I could probably use my old router if I find the correct settings but f** it, I think the Sky one is on the way. Bit of a shambles from them to be activating the service without posting the router. Like another couple of days on Vodafone wouldn’t have killed me.


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    #220
    H8GHOTI
    Registered Users Posts: 1,933 ✭✭✭H8GHOTI


    ^ After I got through, I was told an Engineer is calling on 5th of December to install broadband. When I told them I thought that was the tv installation, they said router is arriving tomorrow and it’s just plug & go, no installation required. Waste of a phone call. At least after the first 4 minutes some guy answered & rang me back so I didn’t pay for full call. Probably would have hung up otherwise.

    Good value offer but beware there could be a bit of hassle getting up & running.


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    #221
    Blanco100
    Registered Users Posts: 1,933 ✭✭✭Blanco100


    Its bloody outrageous. What is the regulator doing ffs?

    You simply cannot get any questions answered. I have an issue around claiming a reward and I need someone to look into it for me (I signed up and was told we would get a €50 prepaid mastercard as part of the deal after we paid our first bill and it was paid last week.)

    Not a sign of this reward in the rewards page under my account. This SPECIFIC issue is not covered under their frequently answered questions that they want to direct you to for everything.

    Even when you call you find yourself being directed there. It seems they can willfully ignore you once they have you on the hook as a customer.

    Even finding the link for the online chat is like searching for a needle in a haystack


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    #222
    H8GHOTI
    Registered Users Posts: 1,933 ✭✭✭H8GHOTI


    Blanco100 wrote: »
    ...I signed up and was told we would get a €50 prepaid mastercard as part of the deal after we paid our first bill and it was paid last week...

    Something to look forward to next month :-(
    And cancelling next year. I know that’s going to be a nightmare.


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    #223
    Mantis Toboggan
    Registered Users Posts: 17,767 ✭✭✭✭Mantis Toboggan


    Blanco always wise to read the terms and conditions.

    Free Palestine 🇵🇸



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    #224
    SachaJ
    Registered Users Posts: 1,745 ✭✭✭SachaJ


    I have to say it's gone smoothly for me so far. Broadband is up and running and the TV service was installed today. I'd be half tempted with Multiscreen/Multiroom if there was an offer going. I'm unable to see any current offers for customers as the page keeps giving an error


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    #225
    Ladyinthedark
    Registered Users Posts: 629 ✭✭✭Ladyinthedark


    Are they not doing the tv deal for sky this year


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    #226
    Blanco100
    Registered Users Posts: 1,933 ✭✭✭Blanco100


    Mantis Toboggan wrote: »
    Blanco always wise to read the terms and conditions.

    Love how im the one made to feel like ive made a blunder.

    Barring the terms and conditions stated "we are talking out of our hole and you can forget about the €50 mastercard you were offered to sign up" then I don't see what grounds they would have to go back on this.

    Its blatant false advertising.


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    #227
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    I'm not a fan of Sky or any big tech corporation but having had Vodafone TV for 12 months I can safely say, despite any customer care glitches, the Sky Q array of HD channels, movies, and included Netflix uhd is in a different class to all it's competitors.
    By a light year the best TV variety and quality available.
    I'm already worrying how to get the wife to agree to drop it next year when the deal runs out.


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    #228
    lawred2
    Registered Users Posts: 24,296 ✭✭✭✭lawred2


    Deleted User wrote: »
    I'm not a fan of Sky or any big tech corporation but having had Vodafone TV for 12 months I can safely say, despite any customer care glitches, the Sky Q array of HD channels, movies, and included Netflix uhd is in a different class to all it's competitors.
    By a light year the best TV variety and quality available.
    I'm already worrying how to get the wife to agree to drop it next year when the deal runs out.

    I was working out what just broadband and the basic TV package would work out at in 12 months and it's nearly 100 quid per month

    I'd say I've switched on the sports once since the deal was activated... and that's with me having added sports extra as well..

    If I was to keep all that - it would be near 170 quid or something..

    Nuts


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    #229
    Mantis Toboggan
    Registered Users Posts: 17,767 ✭✭✭✭Mantis Toboggan


    I'll be leaving anyway once the 12 months is up no way I'll be paying that much, I barely watch live TV anymore, everything is mostly streaming always good deals to be had when shopping around.

    Free Palestine 🇵🇸



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    #230
    H8GHOTI
    Registered Users Posts: 1,933 ✭✭✭H8GHOTI


    Mantis Toboggan wrote: »
    Blanco always wise to read the terms and conditions.

    What does it say to make you think people won’t get the €50 card?


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    #231
    Mantis Toboggan
    Registered Users Posts: 17,767 ✭✭✭✭Mantis Toboggan


    H8GHOTI wrote: »
    What does it say to make you think people won’t get the €50 card?

    Never said he wouldn't get it.

    Terms say that you only the prepaid mastercard once you have paid your first month's subscription. So you have to wait until after that.

    Free Palestine 🇵🇸



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    #232
    H8GHOTI
    Registered Users Posts: 1,933 ✭✭✭H8GHOTI


    Mantis Toboggan wrote: »
    Never said he wouldn't get it.

    Terms say that you only the prepaid mastercard once you have paid your first month's subscription. So you have to wait until after that.

    They are aware of that already, so I say they did read T&C. They said they already paid for the first month & still didn’t get it.


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    #233
    Mantis Toboggan
    Registered Users Posts: 17,767 ✭✭✭✭Mantis Toboggan


    H8GHOTI wrote: »
    They are aware of that already, so I say they did read T&C. They said they already paid for the first month & still didn’t get it.

    Well this deal is running less than 3 weeks, you have to wait 30 days from installation.

    Free Palestine 🇵🇸



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    #234
    Blanco100
    Registered Users Posts: 1,933 ✭✭✭Blanco100


    Mantis Toboggan wrote: »
    Well this deal is running less than 3 weeks, you have to wait 30 days from installation.

    I actually signed up on 21st October and installation was 3rd November.

    I was told it would be available after first bill payment which was last week. Here's hoping it will be 30 days from installation

    Still no means of speaking with anyone though. Its a joke. Constantly directed to the website to sort it out yourself


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    #235
    H8GHOTI
    Registered Users Posts: 1,933 ✭✭✭H8GHOTI


    H8GHOTI wrote: »
    ...
    But bad experience so far & customer service is dreadful as others have said. Ordered 5 days ago. They cancelled my Vodafone today & activated Sky but haven’t sent me the router yet!...

    Router arrived this morning, so 2 days without broadband. They dispatched on the same day as activating the service.

    Anyway all up & running in a few minutes & everything working fine. All devices connected, no issues streaming or anything.


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    #236
    ando
    Registered Users Posts: 5,390 ✭✭✭ando


    Blanco100 wrote: »
    Still no means of speaking with anyone though. Its a joke. Constantly directed to the website to sort it out yourself

    yep it took me a month to get through. You just gotta accept the 40/50mins wait


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    #237
    legend99
    Registered Users Posts: 423 ✭✭legend99


    Hi
    I'm currently on eir FTTH. So what's the process in terms of Broadband on this? Will Sky need to do a SIRO install etc or do they just take over the eir connection?
    Tks

    P.S. Does Sky come with a phone line?


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    #238
    Ah-Watch
    Registered Users Posts: 1,761 ✭✭✭Ah-Watch


    quick q. I recently readded Sky broadband to my existing package but lost my local phone number and received a CRN(not a biggie) but is there a phone line included with the 55e deal or does it remove your landline number and just give you a CRN. Have a relative looking to order before midnight but wants to keep their landline


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    #239
    lawred2
    Registered Users Posts: 24,296 ✭✭✭✭lawred2


    Ah-Watch wrote: »
    quick q. I recently readded Sky broadband to my existing package but lost my local phone number and received a CRN(not a biggie) but is there a phone line included with the 55e deal or does it remove your landline number and just give you a CRN. Have a relative looking to order before midnight but wants to keep their landline

    You can get voip for a fiver

    Presume you can keep the same number


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    #240
    g0g
    Registered Users Posts: 2,785 ✭✭✭g0g


    Signed up for this to switch from Siro VF to Sky. Broadband changeover went fine on Friday, but VF decided to take today as my final service day when Sky aren't going to install their TV until the 8th. So I have the essential broadband (which at least gives me Netflix + Disney) but no "normal TV"!
    I've had SKY before so whether it's via dish or the Siro line I think I'm ready to just plug in - by any chance do they send the box in advance of the install guy so maybe I can self-serve?


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    #241
    kline64
    Registered Users Posts: 176 ✭✭kline64


    Deal must be over its gone to €80 now


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