Inbound and internal An Post Delays

Gardesana Pecher · 19-11-2020 9:44pm

A parcel of mine has left dublin airport on the 8th,after taking 2 days from the US. No update on it since. Even book depository items are 5 days overdue. Not a fault on their part, they are always swift dispatching.

The lobby of my apartment block is normally like a sorting office, but there has been no parcels lying about for a week now which is very strange.
There must be serious backlogs in delivery companies, and that's before the hordes of ps5's over the horizon.

greenfields46! · 19-11-2020 10:29pm

D13exile wrote: »

I live in Clane, County Kildare but a package for me was sent to County Clare last month, as in Clane/Clare (even though I had my correct Eircode on it)? Someone in An Post is dyslexic methinks!!:D

my local post office tld me uk are 10 days behind with parcels, and that Ireland are 3 days behind ! my last tracking says left uk on 10th Nov, Royal Mail say the parcel has left uk and must be in Ireland pending customs, but surely it wld show something on my tracking by now if it was in ireland, it has to be in a cage in limbo land?!! anyone know how the system works? post office here said it prob hasn’t even come into ireland yet amd that there’s only a few flights a day now as well, its so frustrating waiting and waiting especially when its a birthday present ðŸ€”

whiterebel · 19-11-2020 10:43pm

Royal Mail are having problems getting post and parcels out of the UK. When it gets to Ireland An Post are not scanning in until they are good and ready, so at this stage it could be sitting there for days. Contact An Post Customer Service and ask the to check on it.

greenfields46! · 19-11-2020 11:02pm

whiterebel wrote: »

Royal Mail are having problems getting post and parcels out of the UK. When it gets to Ireland An Post are not scanning in until they are good and ready, so at this stage it could be sitting there for days. Contact An Post Customer Service and ask the to check on it.

thanks!! yes ive been onto webchat and they just repeat the same thing, not on out system yet!! its a waiting game now i guess!!!

fritzelly · 20-11-2020 5:52am

Ordered something off Amazon Wednesday (Prime delivery) - going by the tracking number its being delivered by Fastway
Is this new - I know they used to use Fastway but thought everything had been changed to An Post, or maybe they're fed up with An Post now and gone back to Fastway
Due for delivery today - would be great if it does arrive today (cheapish item too)

fritzelly · 20-11-2020 5:59am

Doesn't excuse them charging for a service they know they cannot deliver on

LurkerNo1 · 20-11-2020 6:40am

A gift voucher was dispatched from a Brown Thomas in Dublin Friday 13th of November going to Cork City. It still has not arrived in Cork at this stage and tracking has been next to non existent. So it's not about parcels and packages this is literally an envelope. It's an absolute mess the whole anpost system right now and of course nobody taking responsibility and still selling premium next day delivery services.

On another note I'm reminded of why another reason besides cost I have rarely bought from Irish stores online. I've always found them very amateurish from their websites, stock, processing and especially customer care compared to the UK and Europe. Two orders recently the above voucher from Brown Thomas took 5 days to dispatch and another order from DID Electrical store 10 days after ordering had still not arrived from another store for click and collect. Both instances the orders were only dispatched when I contacted them directly. So much talk about supporting Irish businesses but how can you when service is so poor. I have orders sent from Germany and Netherlands, then returned and refunded last week and it took just 7 days from dispatch to return processed.

Gally79 · 20-11-2020 9:52am

LurkerNo1 wrote: »

On another note I'm reminded of why another reason besides cost I have rarely bought from Irish stores online. I've always found them very amateurish from their websites, stock, processing and especially customer care compared to the UK and Europe. Two orders recently the above voucher from Brown Thomas took 5 days to dispatch and another order from DID Electrical store 10 days after ordering had still not arrived from another store for click and collect. Both instances the orders were only dispatched when I contacted them directly. So much talk about supporting Irish businesses but how can you when service is so poor. I have orders sent from Germany and Netherlands, then returned and refunded last week and it took just 7 days from dispatch to return processed.

Well said ! Service level, presentation, flexibility and professionalism are not up to standard compared to UK or mainland Europe standards.

whiterebel · 20-11-2020 9:53am

fritzelly wrote: »

Doesn't excuse them charging for a service they know they cannot deliver on

Never said it does. I think the whole thing stinks, TBH. Closing depots and laying off workers when they could barely cope with what they had. They should be advising people that all post is going to be delayed.

EDit · 20-11-2020 10:48am

interestingly, it appears the tracking updates are delayed as well. I had an item from the UK delivered about 15 minutes ago (in Athlone) and on both the RM and AP tracking sites the latest update is from 23:42 on 18 Nov and says that it has been sorted in the Dublin Mail Centre, Dublin 12.

i’ve had a lot of parcels delivered over the past 2-3 months from UK and EU and they all have been updated pretty much in real-time (eg, you can see when it travelled Dublin to Athlone and you can see when it was scanned onto van for delivery). Might be a once off omission, but could also be that there is just too much post to track effectively

Living Off The Splash · 20-11-2020 10:51am

I am not sure if our local postman here in Blackrock is making daily deliveries of letter post. We now seem to be getting a clatter of post on a Tuesday that normally used to come on a Monday. Some are postmarked the previous Thursday.

LfcIreland · 20-11-2020 11:37am

VG31 wrote: »

November 10, 2020
In Transit to Next Facility
Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.
November 6, 2020, 9:23 am
Departed USPS Regional Facility
CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER

Does anyone know if my parcel has actually left the US from the tracking? I thought should be an update when it departs the US but I haven't bought anything from the US in quite a while so I'm not sure. It's First-Class Package International Service.

Thanks.

Does sound like its still in the US or on route to Ireland.

You should have another notice when it lands in Ireland, thats doenst mean much though as there is massive delays on Irish customs and An Post even if its express delivery.

Ive have heard too that adress pal is much quicker, 10 days from US

VG31 · 20-11-2020 11:47am

Gally79 wrote: »

Well said ! Service level, presentation, flexibility and professionalism are not up to standard compared to UK or mainland Europe standards.

I ordered from a company in Austria on Wednesday. Delivery was €5.90. They dispatched the next day and the the order is scheduled to be delivered on Tuesday. Since it's UPS that's very likely to be accurate. I ordered on Irish sites at the same time and they haven't been dispatched yet.

VG31 · 20-11-2020 11:54am

LfcIreland wrote: »

Does sound like its still in the US or on route to Ireland.

You should have another notice when it lands in Ireland, thats doenst mean much though as there is massive delays on Irish customs and An Post even if its express delivery.

Ive have heard too that adress pal is much quicker, 10 days from US

It has actually been delivered now. I looked at the tracking number on An Post and there was nothing before out for delivery. It only took about 2.5 weeks so that's pretty good.

Gally79 · 20-11-2020 11:57am

VG31 wrote: »

I ordered from a company in Austria on Wednesday. Delivery was €5.90. They dispatched the next day and the the order is scheduled to be delivered on Tuesday. Since it's UPS that's very likely to be accurate. I ordered on Irish sites at the same time and they haven't been dispatched yet.

Funny enough I regularly receive post from Austria, it has never been an issue, letters arrived in less than a week, packages and parcels took a wee bit longer but never more than 7 days and that via standard post.

I am currently waiting for a parcel from Austria which has been posted on the 22nd October 2020, which according to Austrian Post has been forwarded to Ireland on the 24th October, however AnPost has no trace of it yet.

schmoo2k · 20-11-2020 12:09pm

I think I read they are working to rule in Cork? I had a parcel addressed to me with missing street:

My Name
House Number House Estate Name
***Missing Street***
Cork
EIR CODE
Ireland

I checked the tracking page and saw they are returning to sender, so I got onto the support chat to see if I could intervene:

Ciara 10:46 - there could be an issue with the address, one moment and I will track this
Ciara 10:47 - this item is on the way back to the sender due to an incomplete address. we deliver by address and not eircode

A bit surprised I must say - this was a DHL delivery from Germany, handed off to an post...

VG31 · 20-11-2020 12:17pm

Gally79 wrote: »

Funny enough I regularly receive post from Austria, it has never been an issue, letters arrived in less than a week, packages and parcels took a wee bit longer but never more than 7 days and that via standard post.

I am currently waiting for a parcel from Austria which has been posted on the 22nd October 2020, which according to Austrian Post has been forwarded to Ireland on the 24th October, however AnPost has no trace of it yet.

I had a parcel and a letter come with Austrian Post in June/July, Both took around three weeks.

SickBoy · 20-11-2020 12:24pm

schmoo2k wrote: »

I think I read they are working to rule in Cork? I had a parcel addressed to me with missing street:

I checked the tracking page and saw they are returning to sender, so I got onto the support chat to see if I could intervene:

"we deliver by address and not eircode"

A bit surprised I must say - this was a DHL delivery from Germany, handed off to an post...

Unbelievable :O

Wilde_37 · 20-11-2020 12:24pm

I ordered a samll item from Amazon on 8th November for delivery by 12th November. No sign of it, other than An Post saying that they sorted it in Dublin on 13th and then in Portlaosie on 18th.

I'm due another item today Friday 20th, and something again next Tuesday 24th. All have been despatched by Amazon with tracking numbers, but none of them are even registering on the An Post site.

So it seems that An Post are running way behind still.

D3V!L · 20-11-2020 12:32pm

I ordered a valuable item from amazon uk on the 12th. It has an An Post tracking number but was never registered in their system. Its since gone missing.

spookwoman · 20-11-2020 1:15pm

No problem again here with amazon. Dispatched wed, arrived in dublin yesterday and down to waterford and to the door this morning

fritzelly · 20-11-2020 1:29pm

spookwoman wrote: »

No problem again here with amazon. Dispatched wed, arrived in dublin yesterday and down to waterford and to the door this morning

With An Post?

spookwoman · 20-11-2020 1:37pm

fritzelly wrote: »

With An Post?

Yep previous one dispatched sunday night and got it wednesday morning

greenfields46! · 20-11-2020 2:26pm

VG31 wrote: »

I had a parcel and a letter come with Austrian Post in June/July, Both took around three weeks.

An post chat tld me tday international post taking up to 11 days at least!!! they all saying different things, but obviously they must be buried in parcels!! im day 11 now, royal mail insist its left uk, im believing them!! dreading xmas shops be manic & u wont know if online shopping will arrive if an post are the carriers!...child who wants a ps5 ahhh its a nightmare

Gally79 · 20-11-2020 2:38pm

greenfields46! wrote: »

An post chat tld me tday international post taking up to 11 days at least!!! they all saying different things, but obviously they must be buried in parcels!! im day 11 now, royal mail insist its left uk, im believing them!! dreading xmas shops be manic & u wont know if online shopping will arrive if an post are the carriers!...child who wants a ps5 ahhh its a nightmare

At this stage their chat team and customer service reps are so overwhelmed, they started throwing around with made up numbers.

For the next few weeks I am going to get all my stuff sent to Parcelmotel.

greenfields46! · 20-11-2020 2:39pm

D3V!L wrote: »

I ordered a valuable item from amazon uk on the 12th. It has an An Post tracking number but was never registered in their system. Its since gone missing.

mine ‘left’ uk heathrow on 10th, also nothing on an post website, they are now saying at least 11 days for items to be scanned so maybe ur parcels not missing just in a big cage with mine!! and a million others!

greenfields46! · 20-11-2020 2:41pm

Gally79 wrote: »

At this stage their chat team and customer service reps are so overwhelmed, they started throwing around with made up numbers.

For the next few weeks I am going to get all my stuff sent to Parcelmotel.

forgive my ignorance but how does parcelmotel work? ive never used, how does stuff come faster!!!

Gally79 · 20-11-2020 2:48pm

greenfields46! wrote: »

forgive my ignorance but how does parcelmotel work? ive never used, how does stuff come faster!!!

Best to check them out via https://my.parcelmotel.com/home

I am getting all my items which i am ordering from outside Ireland delivered to Parcelmotel (based in the UK - Antrim).

Just check the link, its very handy.

Gally79 · 20-11-2020 2:49pm

Royal Mail seems to be more reliable than AnPost at the moment,

Mrcaramelchoc · 20-11-2020 2:51pm

greenfields46! wrote: »

forgive my ignorance but how does parcelmotel work? ive never used, how does stuff come faster!!!

i dont think it comes faster imo.

but if you google parcel motel and go to the website it does explain much better than i can but here goes.

you basicly order anything you like from england, mainly when they wont ship to ireland (but also can be used to get cheaper shipping).you give the parcel motel northern ireland address.
The company you bought from posts it there and parcel motel post it to you for a fee of 4.50.then you collect it at one of there pm lockers that are everywhere.

personally i think people are impatient they want everything yesterday.the amount of people ordering online is unprecedented so there are bound to be delays.

Gally79 · 20-11-2020 2:53pm

Mrcaramelchoc wrote: »

i dont think it comes faster imo.

Based on personal experience i think its faster however for sure its more reliable at the moment.

whiterebel · 20-11-2020 4:12pm

Arrived Dublin sorting centre Sunday morning. Delivered Cork Friday. Amazon shipment.

deisedav · 20-11-2020 4:30pm

Gally79 wrote: »

Based on personal experience i think its faster however for sure its more reliable at the moment.

From experience lately parcel motel is much faster than anpost. They use couriers (nightline) which in my experience have proven to be one of the most reliable

ACitizenErased · 20-11-2020 8:18pm

Waiting for another parcel from Koln now. Hasn't moved for 4 days and isn't showing on An Post tracking. Another wait me thinks.

SPDUB · 20-11-2020 9:14pm

Ciara 10:47 - this item is on the way back to the sender due to an incomplete address. we deliver by address and not eircode

Customer Service doesn't know what they are talking about .

There are systems in place in each delivery office to find out what address Eircode refers to .

At most it should only cause a day's delay to an item being delivered .

schmoo2k · 21-11-2020 7:01am

SPDUB wrote: »

Customer Service doesn't know what they are talking about .

There are systems in place in each delivery office to find out what address Eircode refers to .

At most it should only cause a day's delay to an item being delivered .

Not according to the online tracking system:

20 November 2020 10:28 - Your delivery has been sorted in LITTLE ISLAND D.S.U., CO CORK

20 November 2020 09:25 - We could not deliver your post. We will try to return it to the sender. LITTLE ISLAND D.S.U., CO CORK

16 November 2020 22:23 - Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

16 November 2020 21:27 - We have your post in DUBLIN PARCEL HUB, DUBLIN 12

16 November 2020 21:26 - Your delivery was received by An Post in DUBLIN PARCEL HUB, DUBLIN 12

Customer support log:

Ciara 10:44 - Hi, MY NAME how can we help ?
Me 10:44 - Looking at the tracking info it says "We could not deliver your post. We will try to return it to the sender."
But I have been home all morning and I don't believe they tried to deliver it?
Ciara 10:46 - there could be an issue with the address, one moment and I will track this
Ciara 10:47 - this item is on the way back to the sender due to an incomplete address. we deliver by address and not eircode
Me 10:47 - Can we correct it in the system?
Me 10:47 - Or am SOL?
Ciara 10:47 - we cannot, it is on the way back I am afraid &#55357;&#56862;
Me 10:48 - Oh the irony "we deliver by address and not eircode" - ok I will chase up the sender.

To be fair I do not know what is addressed on the physical parcel. But my order invoice has my complete address except the street name.

LfcIreland · 21-11-2020 12:28pm

VG31 wrote: »

It has actually been delivered now. I looked at the tracking number on An Post and there was nothing before out for delivery. It only took about 2.5 weeks so that's pretty good.

Thats good to hear, are you in Dublin?

greenfields46! · 21-11-2020 12:51pm

ACitizenErased wrote: »

Waiting for another parcel from Koln now. Hasn't moved for 4 days and isn't showing on An Post tracking. Another wait me thinks.

i ordered a school book from an irish company on thursday arrived with dpd on my doorstep at 8am this morning, now thats good service, 11 days now waiting for an post to scan in my parcel from ukðŸ™„

Dante7 · 21-11-2020 1:22pm

I was in the GPO a couple of weeks and there were three at least three An Post workers whose sole job seemed to be directing people to the correct counter. They were standing around, chatting to each other with masks down around their chins. They sent me to the wrong counter and had all the appearance of caricatures of lazy, public sector workers who do the bare minimum. An Post have zero chance of competing with the agile, well oiled organisations like Amazon and other 21st century businesses.

Gally79 · 21-11-2020 1:24pm

Dante7 wrote: »

I was in the GPO a couple of weeks and there were three at least three An Post workers whose sole job seemed to be directing people to the correct counter. They were standing around, chatting to each other with masks down around their chins. They sent me to the wrong counter and had all the appearance of caricatures of lazy, public sector workers who do the bare minimum. An Post have zero chance of competing with the agile, well oiled organisations like Amazon and other 21st century businesses.

Agreed. Time to privatize AnPost or on board a competitor

VG31 · 21-11-2020 1:36pm

LfcIreland wrote: »

Thats good to hear, are you in Dublin?

Yes

micke_doepse · 21-11-2020 1:46pm

As many others here, I'm waiting for a parcel from Germany. Last update was November 12 in Cologne, nothing happening since. God bless I found this thread here, as I was worried that shipment with a bday present gone missing.
My last delivery from Germany was back in September and it took 6 days from dispatch to being delivered at my door.

greenfields46! · 21-11-2020 2:34pm

micke_doepse wrote: »

As many others here, I'm waiting for a parcel from Germany. Last update was November 12 in Cologne, nothing happening since. God bless I found this thread here, as I was worried that shipment with a bday present gone missing.
My last delivery from Germany was back in September and it took 6 days from dispatch to being delivered at my door.

it seems from other posts and an posts twitter that parcels dispatched from around the 8th, 9th,10th,11th,12th are just in limbo!!! i was also ao worried that it was just me! i want to order xmas presents for my kids but im way to nervous to use an post, the week previously to 9th nov i got a parcel delivered from uk in 5 days!!! so i dunno what has happened with this particular period of time?!!! did the plane carrying all the post fly over the bermuda triangle?? so frustrating

Darc19 · 21-11-2020 3:07pm

greenfields46! wrote: »

i ordered a school book from an irish company on thursday arrived with dpd on my doorstep at 8am this morning, now thats good service, 11 days now waiting for an post to scan in my parcel from ukðŸ™„

How do you know it has left the uk?

Massive delays at Heathrow and dramatically lower number of flights, so like any international parcel it possibly is just waiting for space.

SPDUB · 21-11-2020 3:28pm

schmoo2k wrote: »

Not according to the online tracking system:

Customer support log:

To be fair I do not know what is addressed on the physical parcel. But my order invoice has my complete address except the street name.

Doesn't change the fact that she shouldn't have said that .

Assuming the Eircode on it was fully visible and accurate it is part of someone's job to look up what address the Eircode refers to in Little Island office

SPDUB · 21-11-2020 3:33pm

Gally79 wrote: »

Agreed. Time to privatize AnPost or on board a competitor

Any company is perfectly free to set up a competitor

And if you think privatizing An Post would help customer service then there is a bunch of Royal mail customers that would like to talk to you

The Continental Op · 21-11-2020 5:42pm

SPDUB wrote: »

Doesn't change the fact that she shouldn't have said that .

Assuming the Eircode on it was fully visible and accurate it is part of someone's job to look up what address the Eircode refers to in Little Island office

The Eircode might not have been easily visible I've had problems with DPD deliberately missing out the Eircode by either crossing it out - no kidding - or putting their own address label over the top that doesn't include the Eircode. Had a call back in the Summer from a DPD driver didn't have a clue where I was because there was no Eircode (funny the drivers use it) and when it arrived I could just see the Eircode under a second label. Luckily they'd bothered to include the phone number which Amazon always seem to do for stuff that doesn't go with An Post.

greenfields46! · 21-11-2020 5:59pm

Darc19 wrote: »

How do you know it has left the uk?

Massive delays at Heathrow and dramatically lower number of flights, so like any international parcel it possibly is just waiting for space.

i contacted Royal Mail who assured me it had 100% left the UK and to be honest i believe them!! they are very efficient and i know there are a shortage of flights, but its deffo sitting somewhere in a cage here!!!! just my opinion!!

Darc19 · 21-11-2020 6:45pm

greenfields46! wrote: »

i contacted Royal Mail who assured me it had 100% left the UK and to be honest i believe them!! they are very efficient and i know there are a shortage of flights, but its deffo sitting somewhere in a cage here!!!! just my opinion!!

Royal mail will only know that it has scanned at the exit point. They would not know if it physically had left Heathrow.

Same with all international mail in all countries. It scans at the departure "check in" for want of a better word, but can sit for weeks (as per USA earlier this year) in the "departure lounge"

whiterebel · 21-11-2020 6:50pm

The Continental Op wrote: »

The Eircode might not have been easily visible I've had problems with DPD deliberately missing out the Eircode by either crossing it out - no kidding - or putting their own address label over the top that doesn't include the Eircode. Had a call back in the Summer from a DPD driver didn't have a clue where I was because there was no Eircode (funny the drivers use it) and when it arrived I could just see the Eircode under a second label. Luckily they'd bothered to include the phone number which Amazon always seem to do for stuff that doesn't go with An Post.

The drivers normally use Google maps on their mobiles as the courier companies can't integrate Eircode into the systems.

Inbound and internal An Post Delays

Comments