PeoplePoint put in my login details wrong & now Im locked out. Help

I am me123 · 11-11-2020 09:07PM #1

I got my login details for PeoplePoint through my work email.

However I inputted my login wrong 3 times into PeoplePoint & now it wont let me login at all.

I emailed PeoplePoint about this & awaiting a reply at present.

Has this ever happened to anyone and is it easy to remedy?

Thanks in advance.

11-11-2020 09:29PM

I am me123 wrote: »

I got my login details for PeoplePoint through my work email.

However I inputted my login wrong 3 times into PeoplePoint & now it wont let me login at all.

I emailed PeoplePoint about this & awaiting a reply at present.

Has this ever happened to anyone and is it easy to remedy?

Thanks in advance.

Call them in the morning. 0761071000

You won't be able to login on a non government network

I am me123 · 11-11-2020 09:55PM

SouthWesterly wrote: »

Call them in the morning. 0761071000

You won't be able to login on a non government network

Thanks. Do they usually respond to emails?

Buckfast W · 11-11-2020 10:22PM

I am me123 wrote:

Thanks. Do they usually respond to emails?

Yeah it could take them a while though. If you ring they can pretty much sort it out over the phone straight away, they'll send you out a temporary password that you change as soon as you log in.

I am me123 · 12-11-2020 10:56PM

Buckfast W wrote: »

Yeah it could take them a while though. If you ring they can pretty much sort it out over the phone straight away, they'll send you out a temporary password that you change as soon as you log in.

Thanks I sent them an email & they sent me a new password but it still wont let me log in to even change the password to something different.

So far I've used two different passwords & when I try to login with it for the first time to change it - it keeps saying either the password or username is incorrect. (Both times the same story admittedly I realised the first password I got I had indeed put it in wrong three times but the new password it just wouldnt accept it and it was inputted correctly).

What details will I need to give over the phone to PeoplePoint to sort this?

Thank you.

Buckfast W · 12-11-2020 11:12PM

I am me123 wrote:

Thanks I sent them an email & they sent me a new password but it still wont let me log in to even change the password to something different.

I am me123 wrote:

So far I've used two different passwords & when I try to login with it for the first time to change it - it keeps saying either the password or username is incorrect. (Both times the same story admittedly I realised the first password I got I had indeed put it in wrong three times but the new password it just wouldnt accept it and it was inputted correctly).

I am me123 wrote:

What details will I need to give over the phone to PeoplePoint to sort this?

I am me123 wrote:

Thank you.

If you give them a quick call in the morning they can stay on the phone with you and make sure that everything is up and running. They'll just ask you what Department you're in etc...

I am me123 · 12-11-2020 11:16PM

Buckfast W wrote: »

If you give them a quick call in the morning they can stay on the phone with you and make sure that everything is up and running. They'll just ask you what Department you're in etc...

Thank you so much.
Is it a free phone number?
Roughly how long would I be on the phone for sorting it out?

Banana Republic 1 · 12-11-2020 11:20PM

I am me123 wrote: »

Thanks. Do they usually respond to emails?

3 weeks later

Banana Republic 1 · 12-11-2020 11:22PM

SouthWesterly wrote: »

Call them in the morning. 0761071000

You won't be able to login on a non government network

I can from home.

I am me123 · 12-11-2020 11:34PM

Is it a freephone number?

13-11-2020 12:00AM

Banana Republic 1 wrote: »

3 weeks later

Emails are dealt with in date order. They are on reduced staff as people have been redeployed.
If its urgent phone them before 1pm. Its quiet simple really.

It's a local rate call.

13-11-2020 12:02AM

Banana Republic 1 wrote: »

I can from home.

If your able to access the portal through citrix, yes.
If you don't have citrix or whatever your department uses for remote access you won't even see the site

BMHOPE · 13-11-2020 08:04AM

Are you copying and pasting the password? If so , I remember having a similar issue a few years back, it's cause in the copy and paste function either a space goes in before or after the password and I can't remember which. Other than that are you sure your user name is correct? We have So many for different systems.

Banana Republic 1 · 13-11-2020 09:43AM

SouthWesterly wrote: »

Emails are dealt with in date order. They are on reduced staff as people have been redeployed.
If its urgent phone them before 1pm. Its quiet simple really.

It's a local rate call.

So three weeks then

Banana Republic 1 · 13-11-2020 09:46AM

SouthWesterly wrote: »

If your able to access the portal through citrix, yes.
If you don't have citrix or whatever your department uses for remote access you won't even see the site

I’m or was a tco and could log in from anywhere from home, on my phone down town were ever just know your passwords.

Alun · 13-11-2020 09:58AM

BMHOPE wrote: »

Are you copying and pasting the password? If so , I remember having a similar issue a few years back, it's cause in the copy and paste function either a space goes in before or after the password and I can't remember which. Other than that are you sure your user name is correct? We have So many for different systems.

I've had this happen if you double-click on the password to select it rather than click and move the mouse to the end. If there are any spaces after the password, they'll be included in what is copied. Very difficult to spot after you've pasted it.

If he's actually typing it in, another thing to watch out for is the difference between the letter O and the number 0, and depending on the font, even more difficult to spot, the difference between the letter l (lower case L) and the number 1.

GarIT · 13-11-2020 10:03AM

Messing up logging into a website isn't really something to go to boards over is it? Talk to your manager.

13-11-2020 10:11AM

Banana Republic 1 wrote: »

I’m or was a tco and could log in from anywhere from home, on my phone down town were ever just know your passwords.

The pssc/payroll site can be accessed from anywhere. The PeoplePoint portal can't

13-11-2020 10:14AM

GarIT wrote: »

Messing up logging into a website isn't really something to go to boards over is it? Talk to your manager.

The age of entitlement has a lot to answer for

Banana Republic 1 · 13-11-2020 11:57AM

SouthWesterly wrote: »

The pssc/payroll site can be accessed from anywhere. The PeoplePoint portal can't

Well I’ve done it, maybe things have changed since I’ve out since Oct 19

13-11-2020 12:16PM

Banana Republic 1 wrote: »

Well I’ve done it, maybe things have changed since I’ve out since Oct 19

If you've accessed the people point portal on a non governmental network then you need to take a bow. As you're the only one who can.

Banana Republic 1 · 13-11-2020 12:32PM

SouthWesterly wrote: »

If you've accessed the people point portal on a non governmental network then you need to take a bow. As you're the only one who can.

Well I can’t imagine I’ve been the only one frankly.

13-11-2020 01:58PM

Banana Republic 1 wrote: »

Well I can’t imagine I’ve been the only one frankly.

Out of interest. What are you looking at when you log in?

JosTep · 13-11-2020 05:06PM

SouthWesterly wrote: »

Out of interest. What are you looking at when you log in?

It was probably porn hub because it certainly wasn’t PeoplePoint

I know with certainty that it hasn’t been available on a non government network since 2016

14-11-2020 11:02AM

JosTep wrote: »

It was probably porn hub because it certainly wasn’t PeoplePoint

I know with certainty that it hasn’t been available on a non government network since 2016

He's probably looking at his payslip and doesn't realise its not PeoplePoint who run it.
A very common problem with people. And I know that with certainty.

I am me123 · 23-11-2020 11:33PM

Buckfast W wrote: »

Yeah it could take them a while though. If you ring they can pretty much sort it out over the phone straight away, they'll send you out a temporary password that you change as soon as you log in.

Thanks.
Meant to reply sooner. Got a new generic password emailed to me that got me access to PeoplePoint & was able to change it from there.
Thank you so much for your help.

PeoplePoint put in my login details wrong & now Im locked out. Help

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