DPD Parcel Wizard - DPD Pickup

Tony H · 03-11-2020 12:11PM

henke wrote: »

My item was delivered and arrived at the hub on 22/10 and when I never got it last week I got in contact on Twitter. They said they would initiate a search and trace which can take up to 9 days.

Has anyone ever encountered this and had success in finding a parcel?

mine was delivered to the hub on the 23/10 , they got it in Athlone on Sunday 1st of November , rang the local depot and was told I should have it tomorrow .

Makhnovist · 03-11-2020 12:57PM

henke wrote: »

My item was delivered and arrived at the hub on 22/10 and when I never got it last week I got in contact on Twitter. They said they would initiate a search and trace which can take up to 9 days.

Has anyone ever encountered this and had success in finding a parcel?

My parcel arrived at the hub on the 24/10 and is finally arriving today after I called them yesterday. I'd say if you have the time then give them a call but be prepared to wait I was on hold for an hour before I got through to anyone yesterday

henke · 03-11-2020 05:53PM

Yeah called them there but they just see what I see and there is no update and they will hand it over to Parcel Wizard. I don't know what their success rate is at finding missing parcels.

scamalert · 03-11-2020 06:37PM

henke wrote: »

Yeah called them there but they just see what I see and there is no update and they will hand it over to Parcel Wizard. I don't know what their success rate is at finding missing parcels.

seems common issue that either parcels dont have proper pw id on them or dunno, as ordered something local and went trough overnight same way with sms messages emails as it would on PW, only difference once scanned never had issue where parcel would go missing, delays yeah but seems issue on NI side where either backlogs or parcels get put aside and never assigned tracking number that always results either in delays or people having to phone email them.

henke · 03-11-2020 08:33PM

scamalert wrote: »

seems common issue that either parcels dont have proper pw id on them or dunno, as ordered something local and went trough overnight same way with sms messages emails as it would on PW, only difference once scanned never had issue where parcel would go missing, delays yeah but seems issue on NI side where either backlogs or parcels get put aside and never assigned tracking number that always results either in delays or people having to phone email them.

This is the first time I have had bother with PW. I assume the correct ID was on the package as it was scanned in I got a tracking number and text but then no movement since. Anyway, will see is there any movement and if I don't hear might call Friday again.

calnand · 04-11-2020 01:05PM

Has the app disappeared, got a new phone and the app didn't install, went to the play store and couldn't find it. It's still on my old phone.

mrbubbles · 06-11-2020 02:30AM

Just to give some balance; I've been using them for a couple of years and have probably had 50+ successful deliveries. They lost a package on the way to me last month, were super slow to acknowledge and escalate it but, in fairness, have now refunded the cost of the item.

It was a low value item (£20) and took 6+ weeks in total to resolve, but given the lack of any issues until now I'm going to stick with them and hope that this was the exception rather than the new normal.

ShayNanigan · 06-11-2020 02:33PM

I have to say I've had positive experiences with them lately but that was only after some really pathetic attempts at delivering a parcel. Our relationship started off bad right away when our local DPD delivery guy just simply couldn't be bothered to stop at our house but would habitually drive past us claiming he was "unable to get to the premises". I had spent all day sitting right next to the window observing the area and can claim there was not a minute someone wasn't looking out to see every passing car, person and dog. It took several attempts at contacting them, sending a bunch of messages on various platforms to reach them and finally have the parcels delivered. It usually took two attempts each time to get the parcel.

The last straw was when the delivery guy arrived one time stealthily like a ninja, didn't knock but I could hear some rustling near our waste bins so I leaped to the door like a panther and caught him red-faced mumbling something about a "gate code not fitting our front door" (which any idiot knows hasn't got any sort of number panel). He seemed a bit drunk to be honest which wasn't the first time. He basically ran off to his car while I found the parcel behind the bins and could see that the package had been sliced open from the side and hastily taped shut again with some DPD packing tape. Turns out half the items were Mod-<SNIP>missing from the parcel. I complained, got a bunch of mumbling answers from the customer service and not really even an apology. Not a refund or nothing. They basically promised to "look for the parcel at their depot" but I never heard from them. Luckily the store offered to give me a refund.

Next time I ordered and the delivery was through DPD I noticed that there was a new guy delivering the parcel - without problems I might add. After that, I've never seen the guy again who gave me so much trouble. In fact, things have improved considerably and the parcels arrive at first try and instead of being thrown at me, they are handed to me.

As for their app, it's still completely useless. Never shows any parcels due and doesn't give me any estimates on delivery time. It worked maybe once in the space of two years that I've used it.

ShayNanigan · 06-11-2020 05:48PM

Yeah, sorry for the allegations, no names mentioned though or anything. To be fair half the stuff was in the parcel. However it had not been sliced open by accident, all parties agreed it was neatly opened for whatever reason by cutting straight to the line and half of the stuff not there anymore. Store said both items there when it left their premises. I guess I should be grateful I got half the stuff. Would love to know what happened though! Maybe sports clothing looks suspicious in a parcel, I don't know.

Well, all is well now. All I know is the people working there now have been extremely pleasant to deal with.

henke · 06-11-2020 06:04PM

DPD have informed me they cannot find my parcel and will process a claim. Inconvenient so will see how this goes and how long it takes.

Tony H · 06-11-2020 08:59PM

finally got my delivery , two weeks after delivery up north

JoyPad · 11-11-2020 10:05AM

Has anyone had a password protected delivery handled by ParcelWizard?

I have an order on Amazon, and they said they will send me a one-time password that I have to tell the driver in order to get the parcel. This is how it works.

I don't suppose there's any way to tell DPD this password on the day of the delivery, is there?

scamalert · 11-11-2020 12:34PM

JoyPad wrote: »

Has anyone had a password protected delivery handled by ParcelWizard?

I have an order on Amazon, and they said they will send me a one-time password that I have to tell the driver in order to get the parcel. This is how it works.

I don't suppose there's any way to tell DPD this password on the day of the delivery, is there?

never seen that before guessing high value item to use specific pin. that said given that you will have narrow window for the pin, that someone has to communicate that to NI parcel depo to watch out for on the day, really doubt it as you pay under 4 euro for their service, where there could be easily 2-5 people working and signing trough the day. only option i see if the driver would call you to confirm the pin, and then it would be handed over to PW.
Worst case prob will be returned to amazon, so no lose on that. but really for such instances youd wanna order to your house or workplace.

redmissb · 11-11-2020 04:14PM

My parcel that went missing two weeks hasn't shown up and another parcel was delivered to them on Saturday morning seems to be missing too. I've used them for years with no issues until now. It's hard to get anywhere with sender, saturdays was delivered by royal mail and they don't seem to have got a signature. As far as sender is concerned it's been delivered, ugh so annoying.

MadDogGreener · 11-11-2020 05:14PM

redmissb wrote: »

My parcel that went missing two weeks hasn't shown up and another parcel was delivered to them on Saturday morning seems to be missing too. I've used them for years with no issues until now. It's hard to get anywhere with sender, saturdays was delivered by royal mail and they don't seem to have got a signature. As far as sender is concerned it's been delivered, ugh so annoying.

Also have a missing package (phone ~ €400) that was delivered Saturday by royal mail. Have contacting DPD support and they're looking for "Signature" even though DPD themselves (nor anyoneelse) arent taking signatures at the moment. From the sellers POV they have proof-of-delivery. Googling around and seems to be common enough issue with pw at the moment :mad:

scamalert · 11-11-2020 05:40PM

redmissb wrote: »

As far as sender is concerned it's been delivered, ugh so annoying.

how or why would the seller be responsible in your case if PW lost it

dont get this mentality, where seller goes out of the pocket because they delivered to address you gave them to :cool:

redmissb · 11-11-2020 06:24PM

scamalert wrote: »

how or why would the seller be responsible in your case if PW lost it dont get this mentality, where seller goes out of the pocket because they delivered to address you gave them to :cool:

What mentality? I never said the sender was responsible? I meant that it makes it hard to get anywhere when the sender have delivered it without a signature and PW won't do anything without a signature. I was referring to losing two parcels and difficulty doing anything about as being annoying:cool:

redmissb · 11-11-2020 06:25PM

MadDogGreener wrote: »

Also have a missing package (phone ~ €400) that was delivered Saturday by royal mail. Have contacting DPD support and they're looking for "Signature" even though DPD themselves (nor anyoneelse) arent taking signatures at the moment. From the sellers POV they have proof-of-delivery. Googling around and seems to be common enough issue with pw at the moment :mad:

Oh no I hope it turns up, it's very frustrating, especially when it's something so expensive.

scamalert · 11-11-2020 07:46PM

redmissb wrote: »

What mentality? I never said the sender was responsible? I meant that it makes it hard to get anywhere when the sender have delivered it without a signature and PW won't do anything without a signature. I was referring to losing two parcels and difficulty doing anything about as being annoying:cool:

relax not attacking you, pointing the obvious if it was sent tracked and shows as delivered why would buyer be at fault if no one takes signatures atm

.

had lost parcel early this year that was signed by dpd and never put on system and they coudnt care less about if it was tracked or not :cool:

in other words they have good record for me, but i dont use them anymore for anything above 50quid and if i dont care when it will be delivered, as an post comes out cheaper and generally no chance it will be lost, for the simple reason you suffer now since if item goes missing they will do bare minimum, and their cover is only what 100-150 if you battle em for 3 months to get it simply aint worth the headache.

DashHXQ · 12-11-2020 06:12PM

Is anyone else experiencing delays with PW? it used to deliver to my address in Dublin the next working day after it's received up in Antrim, but my last 2 parcels are taking +2 days.

JoyPad · 12-11-2020 06:13PM

DashHXQ wrote: »

Is anyone else experiencing delays with PW? it used to deliver to my address in Dublin the next working day after it's received up in Antrim, but my last 2 parcels are taking +2 days.

They seem to be very busy. Must be the pandemic.

whiterebel · 12-11-2020 06:16PM

DashHXQ wrote: »

Is anyone else experiencing delays with PW? it used to deliver to my address in Dublin the next working day after it's received up in Antrim, but my last 2 parcels are taking +2 days.

Go back a couple of pages, you'll see most are.

JoyPad · 12-11-2020 06:17PM

scamalert wrote: »

never seen that before guessing high value item to use specific pin. that said given that you will have narrow window for the pin, that someone has to communicate that to NI parcel depo to watch out for on the day, really doubt it as you pay under 4 euro for their service, where there could be easily 2-5 people working and signing trough the day. only option i see if the driver would call you to confirm the pin, and then it would be handed over to PW.
Worst case prob will be returned to amazon, so no lose on that. but really for such instances youd wanna order to your house or workplace.

Quick update on this:

1. The item was 120 GBP, not something I would call high value, considering I have previously ordered phones, tablets, a lot more expensive stuff.

2. The delivery was supposed to happen today. I got the email from Amazon with the code, and I tried to pass it on to the depot. I spent about 40 minutes with the DPD ParcelWizard support on web chat, and eventually got the email for the depot. I emailed the details to the depot, they said OK. The delivery still failed!

3. The delivery will be attempted again tomorrow. I have no reason to believe that it will work tomorrow, as there's nothing I can do. I can imagine the conversation:
Driver: "What is the password?"
DPD person: "What password?"
Driver: "Unauthorized! Goodbye!"

_Whimsical_ · 13-11-2020 01:15PM

Is there any news about what's happening to the service after January?

SparrowHawk · 15-11-2020 08:20PM

Hi All,

Have a parcel arriving in NewtownAbbey tomorrow, and Amazon have said they'll email me a OTP tomorrow for extra security.

Anyone got any experience of how DPD will handle this? Will the package not be delivered unless DPD have the code, or would commonsense prevail, and the parcel change hands?

Any info appreciated,

SparrowHawk

whiterebel · 15-11-2020 09:13PM

SparrowHawk wrote: »

Hi All,

Have a parcel arriving in NewtownAbbey tomorrow, and Amazon have said they'll email me a OTP tomorrow for extra security.

Anyone got any experience of how DPD will handle this? Will the package not be delivered unless DPD have the code, or would commonsense prevail, and the parcel change hands?

Any info appreciated,

SparrowHawk

Look back about 20 posts

SparrowHawk · 15-11-2020 11:36PM

scamalert wrote: »

never seen that before guessing high value item to use specific pin. that said given that you will have narrow window for the pin, that someone has to communicate that to NI parcel depo to watch out for on the day, really doubt it as you pay under 4 euro for their service, where there could be easily 2-5 people working and signing trough the day. only option i see if the driver would call you to confirm the pin, and then it would be handed over to PW.
Worst case prob will be returned to amazon, so no lose on that. but really for such instances youd wanna order to your house or workplace.

How did you get on with this? Have to manage a similar situation tomorrow.

konline · 16-11-2020 02:46PM

Just wondering if any one had similar experience and how it was resolved.
I got a notification about my delivery over a month ago and delivery charge was deducted. I changed the delivery address as per the instructions in the text msg., since then no update on my parcel, it's still showing in Transit status. I sent an email last month and I got a reply saying that they can't trace my parcel in the head office. I have been trying to call their customer service thrice, spent 30 min each time but no one answers. I buy a few items every week from UK, most of them come straight to my address and a few occasions I use PM or DPD PW. This one I can't trace and I don't know what's in the parcel.
Least thing DPD PW could have done is to credit back my delivery charge but no action taken so far. Any one had this experience, if so how was it resolved?
Thank you.

JoyPad · 17-11-2020 11:33AM

SparrowHawk wrote: »

Hi All,

Have a parcel arriving in NewtownAbbey tomorrow, and Amazon have said they'll email me a OTP tomorrow for extra security.

Anyone got any experience of how DPD will handle this? Will the package not be delivered unless DPD have the code, or would commonsense prevail, and the parcel change hands?

Any info appreciated,

SparrowHawk

Hey,

It was me with the same issue, and I hope you have better success than I did.

I ordered an NVMe drive on Nov 10th. It was a "sale of the day", 128 quid (down from 170). On the morning of the 12th, Amazon emailed me the password, and I passed it on to the Newtownabbey depot via email. However, the delivery failed for some reason. On the next morning, Amazon emailed me a different password, as they said they would re-attempt delivery. I sent this one too via email. The parcel was marked as "out for delivery" for the whole day, then marked as "delivered" at 9:59pm. I knew this to be bogus, as the depot closes at 8pm.
Then it was the weekend, and I had no communication with DPD/Amazon. The parcel seems to have vanished. This morning, I got a refund from Amazon for the 128 quid, but I can't buy the same item again, as the sale is gone.

I don't know if the delivery was hampered by the password thing or not.

scamalert · 18-11-2020 02:00PM

someone asked this before and was intrested myself, the route were going will it even be of any use to use PW come brexit, as info on dpd site states :

Brexit Plans

Brexit is due to come into effect on January 1st, 2021 - the transition period ends on December 31st, 2020. For all goods coming into or out of the Republic of Ireland and Northern Ireland from Great Britain, declarations will be required.

DPD intends to declare goods on your behalf and will collect duties and taxes from you in advance of delivery. You’ll receive messaging from us with a link to a payment platform. For information, import duty is calculated on a number of key factors like commodity code, value of the item and the cost of transportation on the parcels.
These charges must be paid up front before the goods can be released for delivery.
Some helpful tips are below when receiving parcels from UK to EU and EU to UK.

If no deal is reached all goods travelling between EU and UK will have to be customs cleared. This includes goods that are being sent as gifts.
The customs duty and VAT are not included in the sale price unless stated by the shipper at point of sale. Please ensure that you are aware of the terms when buying.
VAT and duties are calculated on the total cost of the order plus cost of transportation and any insurance associated with the item, not value of the item itself.

as reading those points i take away delays in processing time will increase a lot, extra costs vat - so in general dont see what would be the point of using service, am i missing something ?

DPD Parcel Wizard - DPD Pickup

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