An Post

LurkerNo1 wrote: »

Have this update on a package from the US, tracking by USPS. Hasnt moved since the 4th, does anyone have any experience of similar situation? Thanks in advance.

Your item departed a transfer airport in DUBLIN, IRELAND on September 4, 2020 at 8:57 am. The item is currently in transit to the destination

Just to update this, there is movement on the package from the 10th finally.

Your item was processed through a facility in DUBLIN DELIVERY, IRELAND on September 10, 2020 at 10:53 am. The item is currently in transit to the destination.

greenfields46! wrote: »

Hi there, I order a lot from the UK and even through March to about 2 weeks ago the longest I ever waited was 5 to 6 days, then all of a sudden I was getting deliveries in 4 days which I couldnt believe, but now its slowed again, I have a package sent from Heathrow (Royal Mail) left last Saturday and An Post have still not scanned it in, I dont understand how everything seemed to be back on track and now this big delay. An Post are saying on their on line chat that items are taking over a week from UK, I dont understand why it seems to be all delayed again!!! any ideas or help?! I'm worried my parcel is missing

Im in the same boat, parcel sent last friday week, and still hasn't tracked on AnPosts side.

Since we're not the only people experiencing issues I'd say they're not lost but just delayed.

greenfields46! wrote: »

Thanks for that, puts my mind at ease that it’s not just my post!!! Very frustrating though every time u look up tracking and u see ‘sorry we haven’t scanned etc!!!’ Hopefully we get parcels soon ðŸ™

I just noticed on the Royal Mail tracking page for my package it says "Handed to Delivery partner" with a button underneath that says "Continute Tracking"

When i click that it brings up GLS (The irish courier) website with tracking info.

I just assumed it would have been handed to AnPost, so they're not to blame at all in my case!

greenfields46! wrote: »

So post must be slow arriving from the UK?

Have you tried clicking the "Continue Tracking" button on the Royal Mail track and trace page for your tracking number?
Just to see if a different courier is handling instead of AnPost.

In my case:
Friday 04 September
Package Sent

Sunday 06 September
Item leaving the UK (Heathrow)

Friday 11 September
Item Received @ GLS Ireland


So its hard to say wether it was delayed at heathrow or on irish soil

Happy Days! Just checked tracking again and An Post have received my parcel this evening! Hopefully arrives soon now! Tnks Doge

Two Amazon parcels that arrived in Dublin Parcel Hub on Sunday still not delivered. Will have to ask Amazon for a gift card again.

There's never any delays with small items that come with the postman. It's only larger packages that come in vans. It's probably the local delivery depots that are the issue.

I don't understand how An Post were flawless (for me at least) during the lockdown but now they're very slow.

greenfields46! wrote: »

Honestly I’ve noticed anything that goes to Dublin Parcel Hub I just know it’s gonna be 2/3 days before I receive it, if it goes to Dublin 12 it’s out the next day except weekends!! PS my packages are all small size as well!!

Check your tracking codes, you may find the quicker stuff is a different prefix denoting the service they've requested. These are all Amzn packages (AY/AW):

AY

2020-05-11 18:00
Your item was delivered

2020-05-11 13:11
Your post is out for delivery

2020-05-11 12:58
Your post is out for delivery

2020-05-11 12:10
We tried to deliver your post

2020-05-11 04:11
We have your post and are getting it ready for delivery

2020-05-09 17:01
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-05-09 16:43
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AW

2020-08-10 11:41
We delivered your post

2020-08-10 06:43
Your post is out for delivery

2020-08-10 03:36
We have your post and are getting it ready for delivery

2020-08-08 17:23
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-08-08 16:54
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AW

2020-08-27 11:36
We delivered your post

2020-08-27 06:49
Your post is out for delivery

2020-08-27 04:45
We have your post and are getting it ready for delivery

2020-08-26 22:39
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-08-26 22:25
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AY

2020-09-08 15:46
We delivered your post

2020-09-07 22:03
We have your post and are getting it ready for delivery

2020-09-07 14:01
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-09-07 13:29
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AW

2020-09-08 11:35
We delivered your post

2020-09-08 04:23
We have your post and are getting it ready for delivery

2020-09-07 14:01
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-09-07 13:54
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in


All of mine go via Dublin 12, which is the parcel hub, so I'm not sure if you've mixed up the Dublin Mail Centre with the CourierPost lads in D12.

VG31 wrote: »

Two of my Amazon orders took 4 days to be delivered by An Post. It wasn't an An Post driver, it was some guy in a rented van.

Given that your items appear to been delivered from the Parcel hub that would be one of the new drivers they have taken on to do deliveries direct from there .

Getting the uniform can be slow sometimes especially if you don't fit the regular sizes

There are LOTs or AP guys out in Enterprise vans, got one silver fiesta too.

An Post gave me multiple excuses over the last week for no delivery.

1. I wasn't in to collect item (I am working at home)
2. They attempted to deliver parcel the following day but I wasn't in (again I am working from home so was home all day)
3. They only attempted one delivery and no 2 didnt actually happen
4. I need to go to Ravensdale Sorting Office to collect my own parcel
5. I cant reroute the parcel to another address.

All this against a backdrop of a track and trace thread which has not been updated since day 1.

:mad:

LurkerNo1 wrote: »

Not a good experience with anpost again. Posted a parcel in Galway Monday to be delivered to Greystones Wicklow. I paid for Express Postage and was assured it would be the following day which I requested. The tracking number told me it was sitting in Dublin Mail Centre at 5am Tuesday morning. Excellent I thought and told my recipient it would be with them that day. No movement from the Dublin Mail centre the whole day until this morning when it was delivered. Not good enough when you pay for a premium service to having a parcel sit in a sorting office for no reason.

Request a refund.

LurkerNo1 wrote: »

Yeah I sent the form. No webchat, nobody answering phones although the guy in my local post office was very helpful.

Is webchat gone now or is it just off temporarily?

WestWicklow1 wrote: »

I'll answer my own question....

Looked for webchat on their website today and sure enough, it's gone.

Haha sorry I forgot to reply until I got this reminder. Yes wasnt working last week and despite filling out the form in person and online in relation to my complaint and a refund for the service they didnt provide i have heard nothing from them and I presume I wont.