Virgin TV360

bricky06 · 18-08-2020 09:20AM

loup wrote: »

Thanks! Did you get the 500mb broadband with your upgrade then?

Yep, it was part of that bundle.

I don't need it to be honest but I have just moved onto a €89pm bill after my initial 12 months ran out so I might as well get the better box and pay €1 less for the next year, will look to downgrade and try hang on to the box after 12 months.

patrickmooney · 18-08-2020 10:59PM

I noticed Amazon Prime Video has been added as an App. No channel number like Netflix, access via the App menu.

Delta2113 · 18-08-2020 11:04PM

patrickmooney wrote: »

I noticed Amazon Prime Video has been added as an App. No channel number like Netflix, access via the App menu.

- Voice control - "Prime Video" will take you straight in.

testarossa40 · 18-08-2020 11:36PM

I'm considering upgrading from Horizon - can anyone clarify whether 360 is available as a TV-only package? I seem to remember an earlier post where somebody said the box "won't work properly" without a broadband connection.

Also, does the Dolby Digital feature actually work when enabled?

Calibos · 19-08-2020 01:07AM

patrickmooney wrote: »

I noticed Amazon Prime Video has been added as an App. No channel number like Netflix, access via the App menu.

Nice one! I've been waiting for that. Family member has been constrained to watching Amazon Prime on the LG TV that has the app while they could watch Netflix on the Projector because the 360 box had the Netflix App. Now that the 360 box has the Amazon Prime app they can watch it on the projector now too.

Jonathan · 19-08-2020 09:33AM

patrickmooney wrote: »

I noticed Amazon Prime Video has been added as an App. No channel number like Netflix, access via the App menu.

Nice. Disney+ and we'd be sorted!

Clitheroekid · 19-08-2020 10:52AM

VM Has informed me that 360 box will not work without VM boroadband

19-08-2020 04:11PM

Anybody having trouble setting up Netflix? The link they email doesn't do anything.

Armonline · 19-08-2020 05:18PM

jh79 wrote: »

Anybody having trouble setting up Netflix? The link they email doesn't do anything.

Worked ok for me, didn’t have an email though, just went to the app and entered username and password and all ok

19-08-2020 06:08PM

Armonline wrote: »

Worked ok for me, didn’t have an email though, just went to the app and entered username and password and all ok

Working grand for me now. Stupidly clicked on register instead of login. Thanks anyways.

leche solara · 21-08-2020 07:14PM

Received new box today and liking it so far. One problem is that virgin TV app will not set recordings. Keeps saying request failed. Please try again later or go to virginmedia.ie/customer-support, but there's no help there.
Is there something I need to do to get this to work or is it something that will come right after a day or two?

Shamrock 64 · 21-08-2020 08:10PM

leche solara wrote: »

Received new box today and liking it so far. One problem is that virgin TV app will not set recordings. Keeps saying request failed. Please try again later or go to virginmedia.ie/customer-support, but there's no help there.
Is there something I need to do to get this to work or is it something that will come right after a day or two?

I had similar problems the first few days,after a few days onwards the app menus changed and more menus appeared allowing more options.It didn't seem to know at the start that I had the V360 box rather than the Horizon one.I had that problem but it fixed itself later,also you could clear cashe and data,also delete and reinstall,I think I did that and it fixed itself,but it worked after a few days when the app and box synced better with each other, hope that helps.

leche solara · 21-08-2020 09:03PM

Shamrock 64 wrote: »

I had similar problems the first few days,after a few days onwards the app menus changed and more menus appeared allowing more options.It didn't seem to know at the start that I had the V360 box rather than the Horizon one.I had that problem but it fixed itself later,also you could clear cashe and data,also delete and reinstall,I think I did that and it fixed itself,but it worked after a few days when the app and box synced better with each other, hope that helps.

Thanks that's what I was hoping for that the App would figure out that I now have the V360 box and no longer have the Horizon. I removed and reinstalled the App but it still shows me as connecting to Horizon Gateway. Hopefully after a few days the App and new box will synchronise.

Shamrock 64 · 21-08-2020 09:24PM

leche solara wrote: »

Thanks that's what I was hoping for that the App would figure out that I now have the V360 box and no longer have the Horizon. I removed and reinstalled the App but it still shows me as connecting to Horizon Gateway. Hopefully after a few days the App and new box will synchronise.

You should also clear data as well,then delete and reinstall,that's what I did as well.Stick with it even though it's annoying.It should work out best of luck,it's a great box.

MAJJ · 21-08-2020 09:47PM

I hadn't used the app in ages with the horizon box, have the 360 a while now and simply pulled up the app last week and it was linked to my 360 and triggered recording and live TV no issue

Shamrock 64 · 21-08-2020 09:51PM

MAJJ wrote: »

I hadn't used the app in ages with the horizon box, have the 360 a while now and simply pulled up the app last week and it was linked to my 360 and triggered recording and live TV no issue

Yeah, think it needs a few days to sync thought.

patrickmooney · 23-08-2020 10:44AM

I don’t believe it’s been posted but the channel ordering on the new 360 box is different. HD replaces SD down in the 100s with time shift channels moved together and SDs found together. Music channels are in the 650s. And the likes of QVC is now in the 100s.

Delta2113 · 23-08-2020 12:54PM

Delta2113 wrote: »

150 BBC Four SD
174 QVC SD

All the Plus one channels except for RTE & Virgin are in the 500's.

All the Sports and Movies HD are at the start and SD pushed out.

Surprised they put BBC2 HD on 109.
709 BBC2 Northern Ireland SD

All the other SD replaced lower are now in 700's.

- Not exactly.

loup · 24-08-2020 03:51PM

Jonathan wrote: »

I signed up on launch date before this €10/month discount was available. Rang up yesterday after the discount became available, and was given same spiel.

I've now placed a new online order upgrading to 500Mbps BB and adding all of the HD channels, as this works out at only €2/month extra because this "upgrade" is eligible for the €10/month discount.

I'll likely downgrade once again to 250Mbps and the lesser TV package once the €10/month discount runs out.

Thanks for this, still doesnt apply discount for me unfortunately but am on hold to 1908 at the moment

Shamrock 64 · 24-08-2020 07:05PM

Anybody have any luck pairing the V360 to a one for all universal remote.?

Armonline · 25-08-2020 09:28AM

Shamrock 64 wrote: »

Anybody have any luck pairing the V360 to a one for all universal remote.?

My LG TV’s magic remote controls the V360 box fine. I had to configure it for a UPC device.

Shamrock 64 · 25-08-2020 11:33AM

Armonline wrote: »

My LG TV’s magic remote controls the V360 box fine. I had to configure it for a UPC device.

Thanks,il try that.

bricky06 · 25-08-2020 04:06PM

Armonline wrote: »

My LG TV’s magic remote controls the V360 box fine. I had to configure it for a UPC device.

I'm doing the same. I really wish there was a one-click option to get to the TV guide though. I have to click the menu button under the 9 and then guide.

heffsarmy · 25-08-2020 04:30PM

sftwc01 wrote: »

Has this issue been fixed for you yet? I got two boxes on Thursday, and I can't get the mini box to connect. Getting an error code of CS1010. Have spent hours on Customer Support via WhatsApp, Twitter, and phone on Friday, Saturday and today and they still haven't resolved it! :mad:

Not sure if you got this sorted, I had the same issue with my box and the customer service at VM were not able to resolve issue. Anyways I got them to reset my profile after reading on ziggo forum. The same box is used in by ziggo and explin the error code, https://community.ziggo.nl/mediabox-next-239/meest-voorkomende-foutcodes-cs1002-cs1010-cs1011-cs2004-40046.

I requested VM to reset my profile on my account. I then reset the box by holding the 3 buttons on the front of the box (+, - , standby), power cycled the box while still holding the buttons, then released the buttons when the Welcome screen appears on the TV. This downloaded the profile and the box worked fine. I recommend using a cable first to setup then switch to WIFI if needed when the box is working.

Delta2113 · 25-08-2020 04:48PM

bricky06 wrote: »

I'm doing the same. I really wish there was a one-click option to get to the TV guide though. I have to click the menu button under the 9 and then guide.

If your using 360 remote, button on left of home brings you straight to tv guide.

Shamrock 64 · 25-08-2020 05:12PM

Shamrock 64 wrote: »

Thanks,il try that.

Got it to work, every button mapped perfectly using the Upc code.Thanks for the tip.

Mearings · 25-08-2020 05:15PM

Could someone put up a photo of the VM 360 remote, thank you.

Shamrock 64 · 25-08-2020 05:23PM

Mearings wrote: »

Could someone put up a photo of the VM 360 remote, thank you.

There you go.

FaganJr · 26-08-2020 08:20AM

One thing I didn't realise is the remote buttons are all back lit, so last night in the dark I picked up remote and all the buttons lit up. Didn't require a button press but the motion of moving it lit it up. Nice feature.

bricky06 · 26-08-2020 09:20AM

Delta2113 wrote: »

If your using 360 remote, button on left of home brings you straight to tv guide.

Yeah I know, I'm just trying to use the LG magic remote for everything instead of having multiple remotes.

Virgin TV360

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