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weather and de icing problems for Ryanair at Dublin 03-03-19 Airport

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    #122
    terencemc
    Registered Users Posts: 530 ✭✭✭terencemc


    Anyone have an update?


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    #123
    Caranica
    Registered Users Posts: 10,019 ✭✭✭✭Caranica


    Still nothing here


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    #124
    Caranica
    Registered Users Posts: 10,019 ✭✭✭✭Caranica


    Just got a response from the CAA, 16 months later! Guess I wasn't expecting anything at this stage but the carry on that Sunday was disgusting. Won't be taking it further but really annoyed. Between this and the Covid refunds fiasco I'd love to say I won't fly Ryanair again but realistically I will.

    " Thank you for your patience with us while we investigated your complaint about the disruption of flight FR509 on 3 March 2019. During our investigation we received information from Ryanair about the flight concerned, which we have considered in the light of the 'extraordinary circumstances' exception of EC Regulation 261/2004.

    After considering all the information provided to us, it is our view that the disruption of your flight is of a type which means that the airline does not need to pay compensation. It appears from this information that there were adverse weather conditions/snow at Dublin. This prevented the airline from offloading passengers safely and efficiently. This means that, under these specific circumstances, the disruption could be considered as outside the airline's control and could not have been avoided. It is our view therefore that this disruption falls under the 'extraordinary circumstances' exception of EC Regulation 261/2004 and as such, we believe that you are not entitled to compensation in this case.

    Unfortunately we are unable to take your case any further. Our opinion that, in this case, the disruption was due to extraordinary circumstances is based on the information available to us. Please be aware that this is not a legally binding opinion and only relates to the flight concerned.

    It is, of course, still open to you to issue a claim in the Court but, in our opinion, we believe that the airline has a strong case not to pay compensation. As such, it is entirely up to you to decide whether you wish to pursue this further.

    Please be advised that the legal limit to issue claims at Court is 6 years in England and Wales and 5 years in Scotland from the date of the incident. If your claim is nearing the legal limit, you may wish to consider legal action. If you are considering legal action, it will be important for you to bear in mind that Court action has to be started within the relevant time limit. The Court will not hear claims that have been lodged outside of this period.

    You can find information on how to take court action at https://www.gov.uk/make-court-claim-for-money/overview.

    Yours sincerely"


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