weather and de icing problems for Ryanair at Dublin 03-03-19 Airport

Caranica

Landed in Dublin 3 hours and 5 minutes ago. Still trapped on the plane miles from the terminal. Dublin Airport are claiming to be fully operational yet the gates and stands are blocked by outbound aircraft waiting to be deiced so there's no room for the inbound aircraft. Our captain said "the deicing team were caught out by the weather". What the hell?

Storm 10

That is just crazy what happened did Met Eireann get caught out this was never forecast

Tazzimus

Girlfriends brother has been sitting on a plane waiting to fly to Stansted since 3:45, he's not a happy camper at the mo.

jc11

We were number 3 in the que of planes and were 2 hours waiting to get to a gate. Lots of other planes behind us.. probably some still there now unless they caught up with all the de-icing.

DAA saying on twitter that de-icing is the airlines responsibility, captain on our fkight said it was airports fault!?

Sleeper12

Storm 10 wrote:

That is just crazy what happened did Met Eireann get caught out this was never forecast

I've had warnings on my weather app since 7am this morning. It's been on the the news apps all day too

LXFlyer

Storm 10 wrote: »

That is just crazy what happened did Met Eireann get caught out this was never forecast

There was certainly a forecast of snow for the second half of today on the Met Éireann app - it was there last night for the Dublin area.

vectorvictor

Issue is largely a Ryanair one - ATC guys being very pointed in telling their crews where the problem is and to call the company.

Looks like FR caught on the hop

Caranica

3 hours 40 minutes after landing and I'm finally off the plane. Bus to terminal at last!

vectorvictor

Caranica wrote: »

3 hours 40 minutes after landing and I'm finally off the plane. Bus to terminal at last!

Did you make it to a gate or were you dumped out on a taxiway

Caranica

vectorvictor wrote: »

Did you make it to a gate or were you dumped out on a taxiway

Dumped out but once I was off that plane I didn't care!

Apparently some inbound flights were diverted to Belfast

billy few mates

De-icing is definitely the responsibility of the airline and/or their handling agent, nothing to do with the DAA at DUB.

IngazZagni

It appears Ryanair’s operation completely fell apart today. Utter shambles from them. They need to make an apology and review their deicing equipment in Dublin.

Caranica

Confused as to whether or not EU 261 applies to inbound flights. As it now looks like it was Ryanair's fault and their "company policy" meant that no free food or drinks were provided though once we hit 3 hours they did give us the option to purchase food and /or soft drinks but I read an article from the economist that said they have to give you free food and drinks after 2 hours

bennyob

Looking at the responses to their twitter post, they are leaving a lot of people stranded this evening.

Prominent_Dawg

Feel so sorry for you op, have a flight first thing in the morning, hopeful there back up and running as normal, however live departures don't look good, last three Aer Lingus flights have been cancelled

Caranica

Prominent_Dawg wrote: »

Feel so sorry for you op, have a flight first thing in the morning, hopeful there back up and running as normal, however live departures don't look good, last three Aer Lingus flights have been cancelled

Lots of the aircraft are in the wrong place overnight so unfortunately will have knock on effects.

Tenger

IngazZagni wrote: »

It appears Ryanair’s operation completely fell apart today. Utter shambles from them. They need to make an apology and review their deicing equipment in Dublin.

EI didn’t do too well either. A mate travelling on the 1830 flight to LHR texted me at 2005 saying they were only just taxiing to runway.

galvo_clare

Knock on effect this morning. Security line was worst I ever have seen. Priority queue was back to the escalators and seemed to be moving like treacle so I switched to the normal queue pretty much straight away as it seemed to be moving better.
Got through in about half an hour, starting from 5.45am.
Leave plenty of time to get through today. In fairness to them it was all working smoothly and flights seem to be on time.

Bogwoppit

Got through security in about 10 minutes this morning, no problem.
On the plane now and still on time so fingers crossed.
Aer Lingus flight.

Bogwoppit

Waiting on a de icer 😂

Bogwoppit

Off we go

Lustrum

Tenger wrote: »

EI didn’t do too well either. A mate travelling on the 1830 flight to LHR texted me at 2005 saying they were only just taxiing to runway.

Unfortunately the knock on effect of Ryanair having all their stands blocked stemmed down onto the taxiways aswell, we spent 50 mins on the Hotels yesterday evening behind 2 Ryanair's who couldn't go anywhere, and there was the same problem on the Mikes. Getting back out was no problem, but getting onto stand was the issue

Nijmegen

Are there fines against the airline I wonder for that sort of blockage to the system?

Tenzor07

Total chaos at T1 this morning, none of the Ryanair aircraft in place so delays due to waiting for them to be brought to stand...

Would have been nice if Ryanair or DAA had the delays posted on the websites I could have had a leisurely breakfast....

billy few mates

I had no problems with security this morning, maximum ten minutes in the queue at most but not crowded.
I was flying out of T1 but cleared security in T2.

ImARebel

billy few mates wrote: »

I had no problems with security this morning, maximum ten minutes in the queue at most but not crowded.
I was flying out of T1 but cleared security in T2.

didn't know you could do that

Would T2 tend to be quieter?

Kev11491

ImARebel wrote: »

didn't know you could do that

Would T2 tend to be quieter?

Busy but usually a lot less of a s**tshow

ImARebel

Kev11491 wrote: »

Busy but usually a lot less of a s**tshow

Got it thanks

I've taken to paying for fast track in T1 just to avoid the aforementioned sh*t show, lol

thought using T2 might save me money

GreeBo

Sister in law sat on the tarmac in Dublin heading to London for nearly hours last night before flight was abandoned.
No flight today so not leaving until tomorrow, which for a hop to the UK is mental.

/edit ryanair

Cosmo Kramer

ImARebel wrote: »

didn't know you could do that

Would T2 tend to be quieter?

I always clear security at T2 regardless of what airline I'm flying with. Just a much nicer experience all round. Sometimes the person scanning the boarding passes will query if you know you're in the 'wrong' terminal but once they realise that you know what you are doing it's no issue to go through security, then walk across to T1 airside.

Mebuntu

Cosmo Kramer wrote: »

I always clear security at T2 regardless of what airline I'm flying with. Just a much nicer experience all round. Sometimes the person scanning the boarding passes will query if you know you're in the 'wrong' terminal but once they realise that you know what you are doing it's no issue to go through security, then walk across to T1 airside.

Is that new or just a T2 thing? It's been a while since I flew but in hundreds of flights (all T1) I don't recall anyone scanning boarding passes at Security since the barriers arrived.

davetherave

Mebuntu wrote: »

Is that new or just a T2 thing? It's been a while since I flew but in hundreds of flights (all T1) I don't recall anyone scanning boarding passes at Security since the barriers arrived.

Yeah, at T2 a staff member scans your boarding pass before you get into the security. T1 has the self-scan gates.

Mebuntu

davetherave wrote: »

Yeah, at T2 a staff member scans your boarding pass before you get into the security. T1 has the self-scan gates.

Anyone know the logic behind this? All of the airports (99% UK) I come through back to DUB all have the self-scan gates for years. Why is T2 still behind the times?

Prominent_Dawg

Cosmo Kramer wrote: »

I always clear security at T2 regardless of what airline I'm flying with. Just a much nicer experience all round. Sometimes the person scanning the boarding passes will query if you know you're in the 'wrong' terminal but once they realise that you know what you are doing it's no issue to go through security, then walk across to T1 airside.

I never knew you could do this, where do you go between the terminals after security?

Twenty Grand

Prominent_Dawg wrote: »

I never knew you could do this, where do you go between the terminals after security?

Walk to the far side of the duty free, beside the bureau de change and follow the signs for your gate number. Its a bit of a walk past the lounges but can be a nicer experience than a scrum at t1 security.

HeidiHeidi

I flew with Norwegian last week, and although it said T2, the gates were actually T1 gates (first time that's happened to me).


I was surprised how "near" they were (they weren't really, but not much further than the farther-flung Ryanair ones from T1 security).



I agree T2 security is a much more pleasant affair, and often quieter, so might try that trick again next time.

billy few mates

Prominent_Dawg wrote: »

I never knew you could do this, where do you go between the terminals after security?

Just follow the signs for the T1 gates, it's a five to ten minute stroll.
I always do this because in my experience you're likely to be queuing up with other similarly prepared business people who know what to do at security and it never seems as crowded. In T1 you're likely to be queuing up behind a pissed up stag or hen party heading home to Manchester on a Ryanair flight. I figured this morning it would be double mayhem as most of the cancelled flights seemed to be Ryanair.

It also has the advantage that when you look at the screens in T2 it will tell you the actual gate for your flight in T1.
In T1 it won't tell you until thirty minutes before departure because they want to keep you in the shops...

Tenzor07

I found that the security at T1 this morning to be fine, I actually skipped by the Fast Track cos there was a bit of a line.
Didn’t take anymore than about 10 to 15 mins max
And didn’t matter anyways cos of the 1 hour delay on the flight I was catching.

Tomw86

Caranica wrote: »

Confused as to whether or not EU 261 applies to inbound flights. As it now looks like it was Ryanair's fault and their "company policy" meant that no free food or drinks were provided though once we hit 3 hours they did give us the option to purchase food and /or soft drinks but I read an article from the economist that said they have to give you free food and drinks after 2 hours

Myrefund . ie will be able to advise you of this OP

faoiarvok

Tomw86 wrote: »

Myrefund . ie will be able to advise you of this OP

We charge 25% + vat of the compensation

:eek:

IngazZagni

Caranica wrote: »

Confused as to whether or not EU 261 applies to inbound flights. As it now looks like it was Ryanair's fault and their "company policy" meant that no free food or drinks were provided though once we hit 3 hours they did give us the option to purchase food and /or soft drinks but I read an article from the economist that said they have to give you free food and drinks after 2 hours

The EU261 is based on doors opening time in arrival airport but perhaps Ryanair will blame the weather and say you're not entitled to it even though it's mostly their fault. As for free food. I believe they offer €5 vouchers after a certain amount of time but these are only valid in certain terminal shops and not on the aircraft. So the cynic in me feels this is another reason Ryanair keeps their passengers locked up inside the aircraft for so long.

Caranica

IngazZagni wrote: »

The EU261 is based on doors opening time in arrival airport but perhaps Ryanair will blame the weather and say you're not entitled to it even though it's mostly their fault. As for free food. I believe they offer €5 vouchers after a certain amount of time but these are only valid in certain terminal shops and not on the aircraft. So the cynic in me feels this is another reason Ryanair keeps their passengers locked up inside the aircraft for so long.

The issue wasn't the half hour of snow though, it was the inadequacy of Ryanair's deicing equipment? It's worth a try I guess, nothing to lose

IngazZagni

Caranica wrote: »

The issue wasn't the half hour of snow though, it was the inadequacy of Ryanair's deicing equipment? It's worth a try I guess, nothing to lose

I agree with you and you should claim. I'm just wondering if Ryanair will try to say that it wasn't their fault and blame the weather.

Caranica

IngazZagni wrote: »

I agree with you and you should claim. I'm just wondering if Ryanair will try to say that it wasn't their fault and blame the weather.

That's pretty much guaranteed!

Credit Checker Moose

You would have to get a ruling from the courts to make them pay up.

billie1b

Credit Checker Moose wrote: »

You would have to get a ruling from the courts to make them pay up.

Doubt it very much

Credit Checker Moose

To get a decision that they are liable you will need a ruling against them. They won't just roll over and admit it.

billie1b

Credit Checker Moose wrote: »

To get a decision that they are liable you will need a ruling against them. They won't just roll over and admit it.

Not really, threatening them with going to the CAR if they deny you your claim will be enough for them to pay out, saying that Ryanair are nowhere near as bad as Aer Lingus when it comes to paying out, Ryanair are quite good and quick at it.

lion_bar

Twenty Grand wrote: »

Walk to the far side of the duty free, beside the bureau de change and follow the signs for your gate number. Its a bit of a walk past the lounges but can be a nicer experience than a scrum at t1 security.

Since the cat is out if the bag...

I will usually check on Dublin airport website to see which has the longer queue and then decide which to use.

Agree T2 is a bit more civilised but the queue can be longer there at times especially during summer months.

billy few mates

https://app.airhelp.com/claims/new/trip-details

Let these guys chase it up for you.
You don't have to do anything except fill in a few details and sit back and wait.

Or if you have the time and inclination do it yourself and save yourself the commission, just don't let them away with it whatever airline let you down.
This isn't the fault of a few snowflakes...

billy few mates

billie1b wrote: »

Ryanair are nowhere near as bad as Aer Lingus when it comes to paying out, Ryanair are quite good and quick at it.

Thats because they have more practice at it...