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Given wrong UAN

  • 09-06-2020 01:57PM
    #1
    naijaboy
    Registered Users, Registered Users 2 Posts: 7 ✭


    I am trying to switch my landline and broadband from Vodafone and have asked for my UAN on two occasions, both times I have been given the wrong number.

    I find this to be extremely unscrupulous of a company as big as Vodafone.

    Does anyone know how I can get it as the consumer protection agency may be my next option.


Comments

  • #2
    Boards.ie: Niamh
    Boards.ie Employee, Boards Employee 2, Boards Employee 3 Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    Moved from Dispute Resolution.

    How can I? User's guide to some features on the new site



  • #3
    AngryLips
    Registered Users, Registered Users 2 Posts: 2,875 ✭✭✭AngryLips


    Did it occur to you to check your bills?


  • #4
    skinny90
    Registered Users, Registered Users 2 Posts: 2,554 ✭✭✭skinny90


    naijaboy wrote: »
    I am trying to switch my landline and broadband from Vodafone and have asked for my UAN on two occasions, both times I have been given the wrong number.

    I find this to be extremely unscrupulous of a company as big as Vodafone.

    Does anyone know how I can get it as the consumer protection agency may be my next option.

    What would the consumer protection agency do?

    I find it extremely unscrupulous that someone would go to the effort of this thread and not check their bill


  • #5
    naijaboy
    Registered Users, Registered Users 2 Posts: 7 ✭naijaboy


    skinny90 wrote: »
    What would the consumer protection agency do?

    I find it extremely unscrupulous that someone would go to the effort of this thread and not check their bill

    I have checked my bill and it is not on it. As I mentioned I called their customer service twice and was given the wrong UAN. How is this so difficult to understand? I am currently waiting for a manager to call me.

    I hope the consumer protection agency can ensure I get it so as to peacefully change my provider (something that should not be an obstacle course).

    If you know of an easy way of getting I would love to know.

    Thank you.


  • #6
    naijaboy
    Registered Users, Registered Users 2 Posts: 7 ✭naijaboy


    AngryLips wrote: »
    Did it occur to you to check your bills?

    Yes it did. Not there.

    Thank you.


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  • #7
    un5byh7sqpd2x0
    Closed Accounts Posts: 1,852 ✭✭✭un5byh7sqpd2x0


    naijaboy wrote: »
    Yes it did. Not there.

    Thank you.

    It is there.


  • #8
    banie01
    Registered Users, Registered Users 2 Posts: 18,480 ✭✭✭✭banie01


    Alfred Howling Hashish wrote: »
    It is there.

    In the OP's defence some formats of Vodafone bills don't include it.


  • #9
    silver2020
    Registered Users, Registered Users 2 Posts: 2,045 ✭✭✭silver2020


    It has to be on your bill, buy if you open your bill in chrome, it may not show.

    Download a bill and then open it in adobe on a desktop and it should be there or login to myvodfone and download a bill from there.

    Every telco puts the UAN on their landline bills


  • #10
    MOH
    Registered Users, Registered Users 2 Posts: 6,475 ✭✭✭MOH


    AngryLips wrote: »
    Did it occur to you to check your bills?
    skinny90 wrote: »
    What would the consumer protection agency do?

    I find it extremely unscrupulous that someone would go to the effort of this thread and not check their bill

    This forum is really gone to hell


  • #11
    skinny90
    Registered Users, Registered Users 2 Posts: 2,554 ✭✭✭skinny90


    MOH wrote: »
    This forum is really gone to hell

    With outlandish issues that arnt really issues, yeah I know


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  • #12
    AnRothar
    Registered Users, Registered Users 2 Posts: 718 ✭✭✭AnRothar


    If the OP has a Siro connection then their account UAN may not match any landline.


  • #13
    naijaboy
    Registered Users, Registered Users 2 Posts: 7 ✭naijaboy


    AnRothar wrote: »
    If the OP has a Siro connection then their account UAN may not match any landline.

    I have Siro. Maybe this explains it.
    Why couldn't they have said this, and how does one then keep their number if there is no UAN?

    Thank you.


  • #14
    jim salter
    Registered Users, Registered Users 2 Posts: 680 ✭✭✭jim salter


    Alfred Howling Hashish wrote: »
    It is there.
    AnRothar wrote: »
    If the OP has a Siro connection then their account UAN may not match any landline.

    Makes me wonder


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