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Given wrong UAN

naijaboy

I am trying to switch my landline and broadband from Vodafone and have asked for my UAN on two occasions, both times I have been given the wrong number.

I find this to be extremely unscrupulous of a company as big as Vodafone.

Does anyone know how I can get it as the consumer protection agency may be my next option.

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Boards.ie: Niamh

Moved from Dispute Resolution.

AngryLips

Did it occur to you to check your bills?

skinny90

naijaboy wrote: »

I am trying to switch my landline and broadband from Vodafone and have asked for my UAN on two occasions, both times I have been given the wrong number.

I find this to be extremely unscrupulous of a company as big as Vodafone.

Does anyone know how I can get it as the consumer protection agency may be my next option.

What would the consumer protection agency do?

I find it extremely unscrupulous that someone would go to the effort of this thread and not check their bill

naijaboy

skinny90 wrote: »

What would the consumer protection agency do?

I find it extremely unscrupulous that someone would go to the effort of this thread and not check their bill

I have checked my bill and it is not on it. As I mentioned I called their customer service twice and was given the wrong UAN. How is this so difficult to understand? I am currently waiting for a manager to call me.

I hope the consumer protection agency can ensure I get it so as to peacefully change my provider (something that should not be an obstacle course).

If you know of an easy way of getting I would love to know.

Thank you.

naijaboy

AngryLips wrote: »

Did it occur to you to check your bills?

Yes it did. Not there.

Thank you.

un5byh7sqpd2x0

naijaboy wrote: »

Yes it did. Not there.

Thank you.

It is there.

banie01

Alfred Howling Hashish wrote: »

It is there.

In the OP's defence some formats of Vodafone bills don't include it.

silver2020

It has to be on your bill, buy if you open your bill in chrome, it may not show.

Download a bill and then open it in adobe on a desktop and it should be there or login to myvodfone and download a bill from there.

Every telco puts the UAN on their landline bills

MOH

AngryLips wrote: »

Did it occur to you to check your bills?

skinny90 wrote: »

What would the consumer protection agency do?

I find it extremely unscrupulous that someone would go to the effort of this thread and not check their bill

This forum is really gone to hell

skinny90

MOH wrote: »

This forum is really gone to hell

With outlandish issues that arnt really issues, yeah I know

AnRothar

If the OP has a Siro connection then their account UAN may not match any landline.

naijaboy

AnRothar wrote: »

If the OP has a Siro connection then their account UAN may not match any landline.

I have Siro. Maybe this explains it.
Why couldn't they have said this, and how does one then keep their number if there is no UAN?

Thank you.

jim salter

Alfred Howling Hashish wrote: »

It is there.

AnRothar wrote: »

If the OP has a Siro connection then their account UAN may not match any landline.

Makes me wonder