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Aer Lingus voucher

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Comments

  • #212
    Wuff Wuff
    Closed Accounts Posts: 1,429 ✭✭✭Wuff Wuff


    rang Aer Lingus this morning about a my refund from the 18th March - go through fairly quickly tbf,

    they said they will escalate it and to allow 7 more days.


  • #213
    JTMan
    Registered Users, Registered Users 2 Posts: 5,574 ✭✭✭JTMan


    Wuff Wuff wrote: »
    they said they will escalate it and to allow 7 more days.

    Aer Lingus told me the same "wait 7 days" lie about 3 weeks ago.


  • #214
    Messi19
    Registered Users, Registered Users 2 Posts: 750 ✭✭✭Messi19


    Aer lingus trying to pull a fast one on me too. Changing flights to a completely different airport without any communication. Not even an apology


  • #215
    Limpy
    Users Awaiting Email Confirmation Posts: 1,105 ✭✭✭Limpy


    Messi19 wrote: »
    Aer lingus trying to pull a fast one on me too. Changing flights to a completely different airport without any communication. Not even an apology

    I just googled "Aer Lingus flight refund EU261" and the refund page came up. Filled it out and got confirmation that refund is been processed.


  • #216
    paddy19
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭paddy19


    Limpy wrote: »
    I just googled "Aer Lingus flight refund EU261" and the refund page came up. Filled it out and got confirmation that refund is been processed.

    When will you get your money in a week, a month, a year?

    In the meantime Heather Humphreys/Shane Ross bring in emergency legislation converting consumer debt to vouchers.

    Has happened in 7 EU countries already!


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  • #217
    Limpy
    Users Awaiting Email Confirmation Posts: 1,105 ✭✭✭Limpy


    paddy19 wrote: »
    When will you get your money in a week, a month, a year?

    In the meantime Heather Humphreys/Shane Ross bring in emergency legislation converting consumer debt to vouchers.

    Has happened in 7 EU countries already!

    If it's a 5 year voucher I'l accept it. I will travel again but not sure when or with who.


  • #218
    paddy19
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭paddy19


    Limpy wrote: »
    If it's a 5 year voucher I'l accept it. I will travel again but not sure when or with who.

    5 years is along time!

    You appear to have requested a refund not a voucher.


  • #219
    Drumpot
    Registered Users, Registered Users 2 Posts: 19,306 ✭✭✭✭Drumpot


    I phoned up there and they said they would issue a refund but it might be a month or two before I get it.

    Meh...


  • #220
    Ozark2020
    Registered Users, Registered Users 2 Posts: 19 ✭Ozark2020


    Phoned AL today..... surprised to speak to an agent within 15 seconds. Assured me I was in a queue for refund with many thousands and to allow one to two months for refund.


  • #221
    paddy19
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭paddy19


    Ozark2020 wrote: »
    Phoned AL today..... surprised to speak to an agent within 15 seconds. Assured me I was in a queue for refund with many thousands and to allow one to two months for refund.

    Isn't it amazing, the airlines can take you money instantly when you are booking.

    But they cannot seem to get the reverse process to work.

    You'd think you should be able to log on and ask for the refund and reverse the process instantly.

    Those darned computers they only work in one direction.

    Strange that car hire companies and Ticket Master seems to have worked it out.

    Nothing obviously to do with holding on to your money in the hope that Heather Humphreys/Shane Ross will roll out a bill forcing you to take a voucher.

    Perish the though.


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  • #222
    snoopboggybog
    Closed Accounts Posts: 454 ✭✭snoopboggybog


    What happens if the outbound flight is cancelled and return flight is still running?


  • #223
    paddy19
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭paddy19


    snoopboggybog wrote: »
    What happens if the outbound flight is cancelled and return flight is still running?

    If either the out bound or the return flight is cancelled you are entitled to full refund within 7 days for the amount you paid.


  • #224
    tina1040
    Registered Users, Registered Users 2 Posts: 479 ✭✭tina1040


    Limpy wrote: »
    I just googled "Aer Lingus flight refund EU261" and the refund page came up. Filled it out and got confirmation that refund is been processed.

    Did it actually say it's being processed or being reviewed?


  • #225
    blue banana
    Registered Users, Registered Users 2 Posts: 337 ✭✭blue banana


    Four of us were due to go to Manchester this weekend, Friday 24th Cork – Man, Sun 26th Man – Cork. By Thursday evening I had got no word of a cancellation from Aer Lingus.

    I rang AL that evening explaining that I would like to know the status of the flights. The agent just kept telling me that there were no matching flights. They really do not like to use the term cancelled flights. She said there was an alternative flight from Dublin to Manchester. I said I didn’t really think that Dublin-Manchester was an option considering we are not supposed to travel more than 2km from our homes.

    When I asked why I had not received an e-mail from Aer Lingus to inform me that the flights were cancelled she disconnected me…….. great customer service Aer Lingus!:rolleyes::mad:

    For anyone with a straightforward situation looking for a refund I wouldn’t bother wasting time ringing AL.

    Just fill in the Disrupted Flights Refund Form https://www.aerlingus.com/support/forms/disrupted-flight-refund-form/?fbclid=IwAR2ZVobH6PzQtaWTyfqZ7JAZ7o6S58OGZR44Ch_YedescKALyiXwtVisXgg

    I know I will still be waiting a long time before anything happens but this is the reply I received by e-mail a few minutes after submitting the form.


    Your refund request has been received and your case reference is XXXX

    Due to the current situation, we are experiencing an extremely high volume of requests and will process your refund as quickly as possible.

    If your flight is no longer operating, we will process a full refund. As noted on the Refund Request form you submitted, if your flight is still operating, we will be refunding per the rules of the fare purchased.

    If you wish to add to your case, please forward this email to GuestRefunds@aerlingus.com. Do not change the Subject Line and your case will be updated. Sending new requests or completing additional webforms regarding the same issue may result in slower handling times.

    If you have sent an email to this address that was not a reply to an existing case, then your email will be addressed by our Guest Services team in the order in which it was received.

    Please refrain from submitting multiple requests and please allow additional time for processing.

    Kind Regards

    Guest Refunds


  • #226
    CosmicFool
    Registered Users, Registered Users 2 Posts: 492 ✭✭CosmicFool


    blue banana wrote: »
    Four of us were due to go to Manchester this weekend, Friday 24th Cork – Man, Sun 26th Man – Cork. By Thursday evening I had got no word of a cancellation from Aer Lingus.

    I rang AL that evening explaining that I would like to know the status of the flights. The agent just kept telling me that there were no matching flights. They really do not like to use the term cancelled flights. She said there was an alternative flight from Dublin to Manchester. I said I didn’t really think that Dublin-Manchester was an option considering we are not supposed to travel more than 2km from our homes.

    When I asked why I had not received an e-mail from Aer Lingus to inform me that the flights were cancelled she disconnected me…….. great customer service Aer Lingus!:rolleyes::mad:

    For anyone with a straightforward situation looking for a refund I wouldn’t bother wasting time ringing AL.

    Just fill in the Disrupted Flights Refund Form https://www.aerlingus.com/support/forms/disrupted-flight-refund-form/?fbclid=IwAR2ZVobH6PzQtaWTyfqZ7JAZ7o6S58OGZR44Ch_YedescKALyiXwtVisXgg

    I know I will still be waiting a long time before anything happens but this is the reply I received by e-mail a few minutes after submitting the form.


    Your refund request has been received and your case reference is XXXX

    Due to the current situation, we are experiencing an extremely high volume of requests and will process your refund as quickly as possible.

    If your flight is no longer operating, we will process a full refund. As noted on the Refund Request form you submitted, if your flight is still operating, we will be refunding per the rules of the fare purchased.

    If you wish to add to your case, please forward this email to GuestRefunds@aerlingus.com. Do not change the Subject Line and your case will be updated. Sending new requests or completing additional webforms regarding the same issue may result in slower handling times.

    If you have sent an email to this address that was not a reply to an existing case, then your email will be addressed by our Guest Services team in the order in which it was received.

    Please refrain from submitting multiple requests and please allow additional time for processing.

    Kind Regards

    Guest Refunds

    I've been waiting over 7 weeks for mine. I got insurance at the time but the insurance company won't pay out until Aer Lingus contact me. Its very frustrating. I've contacted aer lingus numerous times telling them to just email me with a response and that they won't pay so I can claim it on the insurance. Very frustrating.


  • #227
    Dodge
    Registered Users, Registered Users 2 Posts: 10,477 ✭✭✭✭Dodge


    I posted in the thread so just thought I'd updated, even though my flights were with British Airways and not AL

    Flight was cancelled (by them) on March 13th. Dublin to London City. They offered change to Heathrow but we declined. Return flight was March 16th. As we were already checked in, we couldn't cancel the flight online

    On March 16th, we contacted them to cancel (mainly as by now it was "full on" now and we wanted to free up the flights). Mrs Dodge contacted them through twitter. A little while later they phoned her. Confirmed some details and they said a full refund would issued in 7 working days

    Then it went from "full on" to "global pandemic" and we heard nothing. Mrs Dodge contacted them in early April, again via twitter, and they said that as refunds were processed through an Indian office and they were at full lockdown, it'd be a while

    April 15th we received an email saying our voucher refund had been processed and to click to confirm...

    Again, we send a message through twitter and though it took a while of back and forth (maybe a week), they agreed last week that a refund would issue as originally promised.

    Money on the card today


  • #228
    paddy19
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭paddy19


    CosmicFool wrote: »
    I've been waiting over 7 weeks for mine. I got insurance at the time but the insurance company won't pay out until Aer Lingus contact me. Its very frustrating. I've contacted aer lingus numerous times telling them to just email me with a response and that they won't pay so I can claim it on the insurance. Very frustrating.

    All the airlines are stalling in the hope that Heather Humphreys
    and Shane Ross will force vouchers instead of cash refunds on customers.

    You have 4 options to get your money back.

    I have a sticky on this thread that guides you through the options.

    https://www.boards.ie/vbulletin/showthread.php?t=2058073208


  • #229
    Stark
    Registered Users, Registered Users 2 Posts: 21,174 ✭✭✭✭Stark


    CosmicFool wrote: »
    I've been waiting over 7 weeks for mine. I got insurance at the time but the insurance company won't pay out until Aer Lingus contact me. Its very frustrating. I've contacted aer lingus numerous times telling them to just email me with a response and that they won't pay so I can claim it on the insurance. Very frustrating.

    You won't be able to claim on insurance most likely. I had similar issue year before last with the big snow and the insurance company said to me that Aer Lingus are always trying to fob people off onto travel insurance and I needed to be firmer with them.


  • #230
    paddy19
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭paddy19


    paddy19 wrote: »
    All the airlines are stalling in the hope that Heather Humphreys and Shane Ross will force vouchers instead of cash refunds on customers.
    You have 4 options to get your money back.
    I have a sticky on this thread that guides you through the options.
    https://www.boards.ie/vbulletin/showthread.php?t=2058073208

    Success!

    Hats off to the https://www.flightrights.ie/ The free complaint wing of Commission for Aviation Regulation.

    Logged complaint online on 21st and showed on my credit card on the 27th.

    It can be done.


  • #231
    Wuff Wuff
    Closed Accounts Posts: 1,429 ✭✭✭Wuff Wuff


    paddy19 wrote: »
    Success!

    Hats off to the https://www.flightrights.ie/ The free complaint wing of Commission for Aviation Regulation.

    Logged complaint online on 21st and showed on my credit card on the 27th.

    It can be done.

    nice one Paddy,

    just fired off 2 there myself one for Ryanair and one for Aer Lingus,

    due about 500 back in total - nearly 400 for Aer and 100 from Ryanair


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