Nick Cave 3Arena Fri May 8th 2020

Decuc500 · 05-11-2019 03:20PM

loveisdivine wrote: »

Tonnes of seats available for Friday and Saturday now.

All the hassle of getting tickets the morning they went on sale. Being offered crap seats, giving them up, getting offered different seats, having to take them.

Now 10 days later and the best seats in the place are suddenly available. Thanks for nothing Ticketmaster.

Zardoz · 05-11-2019 03:57PM

Decuc500 wrote: »

All the hassle of getting tickets the morning they went on sale. Being offered crap seats, giving them up, getting offered different seats, having to take them.

Now 10 days later and the best seats in the place are suddenly available. Thanks for nothing Ticketmaster.

You can upgrade your seats ,ring up Ticketmaster and tell them you want to exchange your seats for better ones .

https://help.ticketmaster.ie/hc/en-ie/articles/360019928573-Fan-Guarantee

sally cinnamon89 · 05-11-2019 04:31PM

Zardoz wrote: »

You can upgrade your seats ,ring up Ticketmaster and tell them you want to exchange your seats for better ones .

https://help.ticketmaster.ie/hc/en-ie/articles/360019928573-Fan-Guarantee

Do you pay the difference?

Zardoz · 05-11-2019 04:34PM

sally cinnamon89 wrote: »

Do you pay the difference?

Obviously yes

Jurgen The German · 05-11-2019 08:39PM

You dont even need to ring. Just buy the better seats, send them both booking numbers and they will cancel and refund the originals less a service charge of around €6 iirc.

Zardoz · 07-11-2019 12:24AM

Jurgen The German wrote: »

You dont even need to ring. Just buy the better seats, send them both booking numbers and they will cancel and refund the originals less a service charge of around €6 iirc.

Thats handy ,I wasnt aware of that .

cannco253 · 19-03-2020 04:26PM

Postponed today, ticketmaster now showing Dec 26 2021 ?

cannco253 · 19-03-2020 04:27PM

"We have taken the decision to reschedule the Nick Cave & The Bad Seeds European and UK Tour. While hugely disappointing, this feels the best course of action to keep you all as safe as possible.
We are working hard to finalise when the rescheduled shows will take place, and will share detailed information with you all as soon as we have it. All existing tickets will remain valid for these rescheduled shows.

Sending love to you all.
Nick Cave and The Bad Seeds"

Exclamation Marc · 19-03-2020 04:38PM

cannco253 wrote: »

Postponed today, ticketmaster now showing Dec 26 2021 ?

Just a holding date on their system.

dinneenp · 23-03-2020 06:07PM

From Ticketmaster-
Nick Cave and The Bad Seeds – 3Arena. Postponed. New date to be announced. Tickets remain valid.

If Ticketmaster cancel people get refunds.
Rescheduled Events – If your event is rescheduled you will hear from us directly and your tickets will remain valid. More information here.
I'm guessing they're trying to hold off rescheduling for as long as possible so they can hold onto people's money.

Exclamation Marc · 23-03-2020 07:03PM

dinneenp wrote: »

From Ticketmaster-
Nick Cave and The Bad Seeds – 3Arena. Postponed. New date to be announced. Tickets remain valid.

If Ticketmaster cancel people get refunds.
Rescheduled Events – If your event is rescheduled you will hear from us directly and your tickets will remain valid. More information here.
I'm guessing they're trying to hold off rescheduling for as long as possible so they can hold onto people's money.

You can get a refund if it's postponed, even if no date has been announced. They're obliged to. Announcing a new date has nothing to do with it.

fafy · 24-03-2020 11:54AM

Exclamation Marc wrote: »

You can get a refund if it's postponed, even if no date has been announced. They're obliged to. Announcing a new date has nothing to do with it.

Yes, thanks to !Marc, i requested a refund for Nick Cave on March 19th, i got an update on Saturday- saying -> refund process taking longer than usual etc- all understandable of course.

hetuzozaho · 25-03-2020 09:09PM

fafy wrote: »

Yes, thanks to !Marc, i requested a refund for Nick Cave on March 19th, i got an update on Saturday- saying -> refund process taking longer than usual etc- all understandable of course.

Money always seems to flow instantly from my account... Never too speedy the other way

fafy · 31-03-2020 06:11AM

Did anyone who requested a refund for this, receive the refund ?

I requested a refund on March 19th, still no sign.

Or, is it a case of, they don’t refund until rescheduled date is announced- which this has not been. I understood a refund was available as soon as postponement was announced.

xl500 · 31-03-2020 07:28AM

When I log into my Ticketmaster Acc it does not show it postponed it just show as an upcomong event like normal any updates please

Thundercats Ho · 31-03-2020 08:28AM

fafy wrote: »

Did anyone who requested a refund for this, receive the refund ?

I requested a refund on March 19th, still no sign.

Or, is it a case of, they don’t refund until rescheduled date is announced- which this has not been. I understood a refund was available as soon as postponement was announced.

There was a fella on the last word last week, from Bonkers.ie
He said that TM are not legally obliged to issue refunds due to gigs being rescheduled.
He said they always do so because so few actually get cancelled or rescheduled, but this was at their own discretion.
This is completely different as everything is cancelled or postponed, so it's a wait and see i'd imagine.

fafy · 31-03-2020 10:09AM

Thundercats Ho wrote: »

There was a fella on the last word last week, from Bonkers.ie
He said that TM are not legally obliged to issue refunds due to gigs being rescheduled.
He said they always do so because so few actually get cancelled or rescheduled, but this was at their own discretion.
This is completely different as everything is cancelled or postponed, so it's a wait and see i'd imagine.

Wow, thanks for sharing, i wasn’t expecting that.

I have already had refunds for some non TM tickets, there was no issue, i was offered a choice as well, which TM did not advise in the Cave postponement email.

Exclamation Marc · 31-03-2020 10:41AM

fafy wrote: »

Wow, thanks for sharing, i wasn’t expecting that.

I have already had refunds for some non TM tickets, there was no issue, i was offered a choice as well, which TM did not advise in the Cave postponement email.

Very shady and realistically it's not in compliance with their terms and conditions which state ;

Rescheduling: If an event for which you have purchased Tickets or Packages is rescheduled, Tickets and Packages will usually be valid for the new date (or you will be offered Tickets or Packages of a value corresponding with your original Tickets or Packages for the rescheduled event, subject to availability). If you notify us within the specified deadline that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets or Packages plus the relevant Service Charges. Your Order Processing Fees will not be refunded if your Tickets or Packages have already been dispatched or delivered to you. Failure to notify us within any specified deadline that you are unable to attend the rescheduled event will be deemed to be a reconfirmation of your order for Tickets or Packages for the rescheduled event, and you will not be able to claim a refund.

Notifying them off the bat that you cannot attend the rescheduled date no matter what it is, irrespective of it being announced entitles you to a refund.

Failing that, visa or mastercard chargeback.

I've never had a refund not processed for me upon rescheduling and I'd say its happened 5-6 times including twice in the last two weeks.

fafy · 31-03-2020 11:03AM

Exclamation Marc wrote: »

I've never had a refund not processed for me upon rescheduling and I'd say its happened 5-6 times including twice in the last two weeks.

Have you or anyone else had a refund for Nick Cave tickets ? . Perhaps this refund, has been delayed, until the new gig dates are confirmed, which hasn’t happened yet.

SteM · 31-03-2020 12:49PM

fafy wrote: »

Have you or anyone else had a refund for Nick Cave tickets ? . Perhaps this refund, has been delayed, until the new gig dates are confirmed, which hasn’t happened yet.

I haven't been refunded yet either but I didn't apply for a refund as early as you did. I'm almost sure that the date of 26/12 had been given as the rescheduled date but that was obviously just a place holder. That date is not on the site now.

Zardoz · 31-03-2020 01:07PM

Exclamation Marc wrote: »

Very shady and realistically it's not in compliance with their terms and conditions which state ;

They are refusing refunds for postponed events in the UK and the US.
I asked for a refund yesterday on a UK concert moved to later in the year which I can no longer attend and this was the automated reply.

If you are looking for information about a show that has been rescheduled, we will confirm new dates for those shows as soon as we can. If we have already confirmed a new date, your tickets are valid for that new date so keep hold of them.

If you are looking for a refund but your event is still going ahead as originally planned unfortunately we are unable to process this request. You may be able to sell your tickets via our Fan to Fan Ticket Exchange by logging into your account and clicking the “sell button”.

We hope this answers your query and thank you very much for your patience.

Best wishes,
Ticketmaster Customer Service

So they are basically ignoring section 11.3 of their purchase policy.

This is the link to the Bonkers.ie guy on Today FM
https://www.bonkers.ie/media/2020/03/25/today-fm/daragh-cassidy-on-today-fm/934/

He said that TM are not legally obliged to issue refunds due to gigs being rescheduled.
He said they always do so because so few actually get cancelled or rescheduled, but this was at their own discretion.

Thats always been the case in the US and they are saying refunds for rescheduled events there are at the discretion of the promoter.

Why do they have clause 11.3 in their purchase policy in Ireland and the UK if its not enforceable ??

According to both EU and UK law if a concert is rescheduled to a different date a refund cannot be denied.

https://www.which.co.uk/consumer-rights/advice/get-a-refund-from-unauthorised-secondary-ticket-sellers

If an event is rescheduled to another date, your tickets should be valid. If you can't make the rescheduled date, then you're entitled to a full refund.

Ticketmaster are breaking the law denying a refund if the concert is postponed .

Thundercats Ho · 31-03-2020 05:30PM

The same fella from Bonkers went on to say that he felt that TM would come out in the next few weeks to offer refunds to rescheduled gigs, they're just gonna be swamped for the next while.

DoubleJoe7 · 01-04-2020 12:49PM

At a time when people are losing their jobs and taking paycuts, it's pretty poor form not to announce that refunds will be available at the very least

fafy · 01-04-2020 03:08PM

It looks like the TM approach is, not to refund anything, until the new dates are announced.

Tomorrow, will be two weeks since i sent the refund request, and a few people mentioned its normally refunded in about 5 working days.

I am fine with the delay- given the unique circumstances- so long as, refunds do come once gig is rescheduled.

El Gato De Negocios · 02-04-2020 07:31AM

fafy wrote: »

It looks like the TM approach is, not to refund anything, until the new dates are announced.

Tomorrow, will be two weeks since i sent the refund request, and a few people mentioned its normally refunded in about 5 working days.

I am fine with the delay- given the unique circumstances- so long as, refunds do come once gig is rescheduled.

I requested a refund for Elbow about 2 weeks ago. About a week later I got the stock standard email "we are busy and your query is being processed" but nothing since. I'm not bothered about a delay as I'm not stuck for the money but I imagine they are getting absolutely hammered. Their customer service is fcuking woeful even at the best of times so it's not a surprise.

DoubleJoe7 · 02-04-2020 11:29AM

To be fair the least they could and should do is put a message out there explaining the delay and reassuring people that there will be refunds.

Reznorek · 02-04-2020 11:50AM

Took them two weeks to refund one gig - requested 19.03, got money today, still waiting for one more, but they already confirmed refund yesterday.

wowy · 02-04-2020 02:32PM

Statutory Ape wrote: »

I requested a refund for Elbow about 2 weeks ago. About a week later I got the stock standard email "we are busy and your query is being processed" but nothing since. I'm not bothered about a delay as I'm not stuck for the money but I imagine they are getting absolutely hammered. Their customer service is fcuking woeful even at the best of times so it's not a surprise.

I'm the exact same re. Elbow gig, can you update if/when you ever receive the refund please?

fafy · 02-04-2020 03:08PM

Reznorek wrote: »

Took them two weeks to refund one gig - requested 19.03, got money today, still waiting for one more, but they already confirmed refund yesterday.

Which gig, was the one you refund requested on March 19th ?

Reznorek · 02-04-2020 03:56PM

fafy wrote: »

Which gig, was the one you refund requested on March 19th ?

God Is an Astronaut. Second one, requested same day but still waiting for money is Napalm Death.

Nick Cave 3Arena Fri May 8th 2020

Comments