Eir rural FTTH thread III

OK thanks.
I will keep an eye on it this week.

tuxy wrote: »

Yes open eir give all providers access to the updated list and then it is up to each provider to amend their own list. Airwire update every Thursday evening I think, some providers are much slower.

Gonzo wrote: »

I didn't read the whole thing, just skimmed through it but see the 500 profile listed with 2 seperate dates.

NGA Bitstream Plus Standalone 500Mbps 27/04/2020
NGA Bitstream Plus Standalone 500Mbps 01/07/2020

What is the second date in July for?

I'm hoping that on the 27th of April I can contact Eir support and get upgraded from the 300 to 500 for free?

I see the 500Mbps is the same price as the 300Mbps, so perhaps they can. Anyone know if this is a realistic option and/or will other providers be able to do it easily enough?
Also I noticed that the 1000Mbps is actually dropping by a fiver, whereas the 150/300/500 are going up...

Also is the 300 being dropped completely or existing stay on that profile and new customers offered 150/500/1000 instead?

That's a speedtest server issue, not an Airwire issue.

That Ballina server belongs to Arra Communications, I believe. Nobody knows, what sort of bandwidth that has.

Test to servers, that have known to have 10 Gbit/s plus before blaming the ISP. That would be the Galway server for Airwire or the Carlow server for Blacknight.

Nothing wrong with your connection anyhow.

/M

Marlow wrote: »

No. It is a Speedtest.net problem. They sometimes remove servers for some reasons and just send you to another one.

It is up to yourself to pick an appropriate server. Clicking blindly is never a good thing.

The Airwire server is currently not listed.

The way you pointed it out, it came across like you have a problem with your connection, which you don't have. If the speedserver, that Airwire is hosting is not working, then that can be a problem with their server or a problem with Speedtest.net. But it certainly never is a problem with your internet connection ...

You wrote "Airwire seems to have a problem the last couple of days with speed of connection". Nothing wrong with the speed of your connection. Just something wrong with where you are testing. That's considered a user error.

/M

If Airwire are not in control of the server their speedtest link connects to then that is something Airwire needs to address.
Using the Airwire link provides a bad connection, which is exactly what I posted that they 'seem' to have a problem.

I also provided proof that it was not MY connection that was the problem with a second speed test result using a different server.

I have no grasp of why you think Airwire needs a defense in this matter.
The results came from hitting a link on the Airwire site.

That IS an Airwire problem, regardless the actual cause.

Marlow wrote: »

The service you are using to test your connection with is developed and ran by speedtest.net. That's what it says, when you follow that link.

They are in control of the speedtest.net website, which servers are listed and the development of the website.

The providers that provide a server can improve accuracy of results by providing a server in their network and adequate bandwidth for that server. They are not in control on how the test is conducted.

That is not something the provider can address.

The provider may provide a link to give a recommendation. But you still need to have common sense, when you run the test. It's always a good plan to run a test to more than one server .. just to make sure you didn't test to a bad server.

If everyone had your attitude, then providers would block access to these servers.

/M

Are you blind or just being deliberately obtuse?
I posted a second test on a different server which explained clearly that it was the server that was the problem.

The only one with an 'attitude' is you.
I brought what I consider to be a problem to the attention of the Airwire reps who frequent this thread.
Yes I consider it to be a problem for Airwire ....... as it returns a bad speedtest from a link that Airwire provide on their own site.

Airwire ARE in control of the links on their site and thus it is a problem for Airwire.

This all makes one wonder why you should be so aggressively defensive about such a simple matter.
Their link - their responsibility to ensure it returns correct info.

By your logic, an internet provider can not link to any 3rd party websites. (speedtest.net is a 3rd party website. There is no Airwire branding once you follow that link)

I don't know how you think logic works, but that is just ridiculous in the extreme.

Because if they do, then they are responsible for these 3rd party services, that are on those websites ?

Do I see that correct ?

No.

I click an Airwire provided link in the expectation that the results will be, if anything, beneficial to Airwire. I might even go and check other tests to confirm the first result.

It is in Airwire's interests to have the result of that first test accurate.
That it is not accurate is detrimental to Airwire as a business.
That is a problem for Airwire, and is completely in Airwire's control.

I brought it to their attention, with proof that the problem is due to the default server used from their link.
Due to the results received the Airwire connection seems to have a problem.

####

For further information it is very noticeable that if I use

https://www.speedtest.net/

directly, I most often get Blacknight, Carlow as the optimal server.

When I use the link directly from the Airwire site

https://airwire.speedtest.net/

I have never been offered anything other than Arra, Ballina.

It is in Airwire's power to delete; temporarily disable or replace the link with one that actually reflects the true situation.

It is up to Airwire to attend to the matter.

Marlow wrote: »

As I stated before, it's not the first time, that speedtest.net have broken things on their side.

http://airwire.speedtest.net is a domain, which is in control of speedtest.net .. they're the top level of that domain. What it does is in their control.

How their website reacts to it, is actually a problem on the end of speedtest.net

It would be a completely different issue if it was http://speedtest.airwire.ie/ .. then it would be in Airwire's control. That is how the internet works.

At the end of the day .. look at the branding of the webpage, you're running the test on. That's whoever you need to talk to. That's the entity, that is responsible. ... so in this case: speedtest.net

/M

Look at the branding of the site where the customer clicks the link ...... that is who is associated, in the customer's mind, with the result regardless how the internet works.

That is Airwire and it is in Airwire's interest to have the result be accurate. That is a problem for Airwire to resolve.

.

Johnboy1951 wrote: »

Look at the branding of the site where the customer clicks the link ...... that is who is associated, in the customer's mind, with the result regardless how the internet works.

I can see, how you'd be the perfect fraud victim clicking on links in emails or websites, expecting that whoever send you there can 100% predetermine the result of what a 3rd parties website does.

That's like going into a shop and wanting to buy a product, that they don't have anymore .. because your neighbor told you they have it. And then blame him for them having run out of it.

/M

Johnboy1951 wrote: »

Look at the branding of the site where the customer clicks the link ...... that is who is associated, in the customer's mind, with the result regardless how the internet works.

That is Airwire and it is in Airwire's interest to have the result be accurate. That is a problem for Airwire to resolve.

.

So is this a Westnet problem as well? Are 3 not aware of how bad it makes them look? Surely a crack squad of ISPs should be dispatched to Arra communications straight away to fix a problem the ISPs didn't cause,
or
could it be that when Marlow said it was down to a problem speedtest server rather than a fault with an ISP, he was correct?

Johnboy1951 wrote: »

Of course if Westnet and/or Airwire are not concerned about the effect this might have on customer perception of their competence, then there is no problem at all.

It is a 3rd party service, that has nothing to do with them.

Even if they are so friendly to refer you to an independent 3rd party so that you can make your own educated tests to diagnose things. Which is what you should appreciate, so that you know they have not fudged the results.

They could as well leave you to your own devices and let you figure things out yourself.

It is still you at the steering wheel and still you, that has to draw the correct conclusions from your doings. Any speedtest across the internet from any point to another .. especially when conducted using a lossy medium like a web browser .. has to be taken as an indication, rather than a fact. It is a diagnostics tool for when you have a problem.

/M

I live in Manorcunningham village near Letterkenny Donegal.

I have fttc....will ftth ever be made available. Every year I'm told yes and soon. Then nothing happens. From a few months to we cant give false info out. The cabinet is 100m from my house. And all polls outside the village have the boxes on them.

Latest I was told that its planning permission.....

Anybody know the real answer? Just move house?

Johnboy1951 wrote: »

Which is why I used (if possible) in the post.

Yet, strangely, since my last post, whenever I checked, the default server from the Airwire link is Airwire, Galway, and not the Arra, Ballina server.
So something has changed ..... and for the better it seems.

Odd, I am getting the same now. Previously it auto selected (usually my ISP Vodafone). And that link always seems to override my usual setting on Speedtest of a preferred server when I am logged in.

Is airwire down for maintenance?