GoMo experience not good so far

lawred2 wrote: »

No signal for 8 days in South county Dublin.

Fairly sure that this would be a bigger story were that really the case...

Yes, had people over yesterday whom are with eir and they also have no signal from the entrance to the estate and throughout.
Once out of the estate there are q or 2 bars but calls are dropping until you go out another 100 metres which isn't helping us as we're mostly at home this time of year.

xraylady wrote: »

I’m having similar problem. Can make calls and sent txts but can’t receive either.. Tried turning ooff/on the airplane mode but no change. Ported earlier today so I’m hoping all will be miraculously well tomorrow!
Actually can’t send txts - they were sending when iMessage on. Once turned off won’t send .

Just a positive update. After over 48hrs post porting all came well. Can get all calls/txts make all calls and getting verification txts and emails. All good.

VadimZH wrote: »

I have the same problem in Monkstown (Dun Laoghaire). No 3G/4G signal.

Must lucky where I am. The signal/service seems to never drop and get atleast 17-20Mb down and 10-20 up.
I've a feeling though that if things go tits up, I'll have an easier life moving back to Three 20e a month than trying to deal with Eir

So I switched back to the Three network today. Been unable to receive any SMS from any bank, credit union , govt department, any organization basically. Gomo have washed their hands of it. Plenty other people in the same situation. Girl in the Three shop said I was the third person in today switching from GOMO. If it works for you , great. If it doesn’t it’s an utter nightmare, to the point of its nearly impossible to get anything sorted.

Aquos76 wrote: »

I don’t understand the issue with 2fa text messages, I’m with GoMo since October and I haven’t had a single issue with them, I get them from my bank PTSB, I get them from parcelmotel, littlewoods, Anpost, CircleK, MBNA, DPD, PayPal, Amazon, and apple. I’m amazed that others on GoMo are having issues receiving these texts.

It’s really strange alright. But trust me it’s happening to lots of people. My partners phone, also on Gomo receives the very same texts fine. It’s so bizarre. And then gomo day they don’t support that “route” of 3rd party messaging- despite many of their customers receiving them! Seems such a stupid thing for them to be losing customers over, but they don’t seem to care enough to actually look into the issues.

5 minutes after requesting the port back to 3 it was done, with the 2FA texts working straight away. Good riddance. My sanity is worth more than €10 a month

Aquos76 wrote:

I don’t understand the issue with 2fa text messages, I’m with GoMo since October and I haven’t had a single issue with them, I get them from my bank PTSB, I get them from parcelmotel, littlewoods, Anpost, CircleK, MBNA, DPD, PayPal, Amazon, and apple. I’m amazed that others on GoMo are having issues receiving these texts.

I had this problem when I was with Virgin. I wasn't getting codes for Revolut. I've been getting them without issue since moving to GoMo two months ago.

tipperaryboy wrote: »

Have friend with 3 due to port on 24/12 still in progress chat advised technical problem wait 5 days for investigation. Using old Nokia which I don't think is 3G capable maybe that is relevant ? Why would proces take this long?
Have Gomo SIM working in new phone.

Setting up ports so close to Christmas just seems silly.

tuxy wrote: »

Is this actually something that many are having problems with?
I use 2FA texts all the time, it's very important for banking.

Edit: looking at other threads it would seem to be a big issue, if your sms does not port correctly they will not fix it

Yes, I've had problem since porting. I've raised 4 support requests. Two have been acknowledged with a response a long lines "it's not us, it's them..." excuse. Basically they don't support the service the 2fa users are using so you don't receive texts. They ask me to talk to my 2fa service to get them to change!

The other two support tickets disappeared into gomo system with no response. Ultimately no resolution.

I don't know how to escalate to comreg, so I think I'm going to port to lycamobile this week.

It was too good to be true really, a service provider actually providing a decent service for a reasonable price.

It seem crazy cheap compared to others but that is only because we get ripped off here, it is a normal offer from any of the providers in the uk. We have just become so accustomed to being overcharged that we think this is a deal.

Hi Guys do you have a link for the live chat I cannot seem to see it anywhere on their website