GoMo experience not good so far

inisviews · 23-12-2019 12:50pm

No, the number never ported over and no one can contact me on my old number now.

Páid · 23-12-2019 1:25pm

inisviews wrote: »

No, the number never ported over and no one can contact me on my old number now.

Contact them on Twitter and via Chat on their website.

They had an issue with routing last week that they didn't make public. Ask to have your case escalated to a technical member of staff. It's not reasonable to be without your number over Christmas.

Pekarirska · 23-12-2019 1:42pm

mrsmalooly wrote: »

Just changed over to gomo a couple of days ago, have not been able to access mobile data, can use WiFi from home broadband. I’m going to call into an Eir shop in town later, any ideas? I checked APN settings, they match recommended. I’m not tech savvy!

I have a Gomo SIM in a router providing WiFi around the house. The APN settings are left blank. Do have problems connecting to the WiFi sometimes, especially if the phone/computer are not close enough to the router.

Gomo customer care advised me to use the APN data.myeirmobile.ie... but haven't given it a go yet.

It's tenner a month at end of the day and works fine most of the time ;-)

Kenny Powers · 23-12-2019 2:50pm

Pekarirska wrote: »

I have a Gomo SIM in a router providing WiFi around the house. The APN settings are left blank. Do have problems connecting to the WiFi sometimes, especially if the phone/computer are not close enough to the router.

Gomo customer care advised me to use the APN data.myeirmobile.ie... but haven't given it a go yet.

It's tenner a month at end of the day and works fine most of the time ;-)

Then your issue is with the WiFi signal on your router and and not GoMo

tandcapply · 24-12-2019 4:55am

Had worst experience recently after a month of no issues. On the 17th of this month, we lost all network signal in my area of Dun Laoghaire. Werr told days later via return email response that a mast is down in our area and no eta for a fix.

Both our numbers are with gomo so we've no way of recieving calls or texts when home, which is most of the time.

Not sure what to do.
If anyone has an idea or similar problem I would love to know.

Simi · 24-12-2019 5:22am

Pekarirska wrote: »

Gomo customer care advised me to use the APN data.myeirmobile.ie...

That's interesting. My apn is set to data.mymeteor.ie. I wonder if there's any difference between the two or if both perform the same.

My only issue so far is the data speeds and signal. Sometimes data will drop to H or even E and not return to 4G for a significant amount of time unless I toggle airplane mode.

Kenny Powers · 24-12-2019 7:59am

tandcapply wrote: »

Had worst experience recently after a month of no issues. On the 17th of this month, we lost all network signal in my area of Dun Laoghaire. Werr told days later via return email response that a mast is down in our area and no eta for a fix.

Both our numbers are with gomo so we've no way of recieving calls or texts when home, which is most of the time.

Not sure what to do.
If anyone has an idea or similar problem I would love to know.

They were upgrading the network that day, it was listed here

https://www.eir.ie/mobilenetworkupgrade/

tandcapply · 24-12-2019 7:34pm

Kenny Powers wrote: »

They were upgrading the network that day, it was listed here

https://www.eir.ie/mobilenetworkupgrade/

Thanks Kenny, but we're still without signal, 8 days and counting.
Nothing I can do about this without moving providers.

lawred2 · 24-12-2019 7:36pm

tandcapply wrote: »

Thanks Kenny, but we're still without signal, 8 days and counting.
Nothing I can do about this without moving providers.

No signal for 8 days in South county Dublin.

Fairly sure that this would be a bigger story were that really the case...

Sparkrite · 24-12-2019 7:56pm

Irish_rat wrote: »

Went for the deal but is this not just a sneaky type of bill pay where charges are added to your bill? At least in payg you have complete control

Of course it's 'bill pay', that's made clear from the get go !

Have no idea what you're getting at with 'sneaky type' ??
And what exactly are these 'charges' you mention ??

Your post makes little or no sense, if you are trying to infer some type of underhand practice or suchlike at least try and corroborate it with some evidence.

tandcapply · 25-12-2019 7:24am

lawred2 wrote: »

No signal for 8 days in South county Dublin.

Fairly sure that this would be a bigger story were that really the case...

Yes, had people over yesterday whom are with eir and they also have no signal from the entrance to the estate and throughout.
Once out of the estate there are q or 2 bars but calls are dropping until you go out another 100 metres which isn't helping us as we're mostly at home this time of year.

Irish_rat · 25-12-2019 8:28pm

Sparkrite wrote: »

Of course it's 'bill pay', that's made clear from the get go !

Have no idea what you're getting at with 'sneaky type' ??
And what exactly are these 'charges' you mention ??

Your post makes little or no sense, if you are trying to infer some type of underhand practice or suchlike at least try and corroborate it with some evidence.

Don't worry I will with my first few "bills". Hopefully you might understand what I'm trying to say by then. Your post was really insightful ill study it and learn from all your great postings. Yours sincerely.

xraylady · 25-12-2019 8:53pm

xraylady wrote: »

I’m having similar problem. Can make calls and sent txts but can’t receive either.. Tried turning ooff/on the airplane mode but no change. Ported earlier today so I’m hoping all will be miraculously well tomorrow!
Actually can’t send txts - they were sending when iMessage on. Once turned off won’t send .

Just a positive update. After over 48hrs post porting all came well. Can get all calls/txts make all calls and getting verification txts and emails. All good.

VadimZH · 25-12-2019 10:32pm

lawred2 wrote: »

No signal for 8 days in South county Dublin.

Fairly sure that this would be a bigger story were that really the case...

I have the same problem in Monkstown (Dun Laoghaire). No 3G/4G signal.

bunderoon · 25-12-2019 10:44pm

VadimZH wrote: »

I have the same problem in Monkstown (Dun Laoghaire). No 3G/4G signal.

Must lucky where I am. The signal/service seems to never drop and get atleast 17-20Mb down and 10-20 up.
I've a feeling though that if things go tits up, I'll have an easier life moving back to Three 20e a month than trying to deal with Eir

tandcapply · 26-12-2019 12:27am

VadimZH wrote: »

I have the same problem in Monkstown (Dun Laoghaire). No 3G/4G signal.

Did you manage to get anything?
I tried to switch phone to manual network and all say forbidden.
No gomo on the list of networks in and near the estate.
See attached

winter2019 · 28-12-2019 3:17pm

So I switched back to the Three network today. Been unable to receive any SMS from any bank, credit union , govt department, any organization basically. Gomo have washed their hands of it. Plenty other people in the same situation. Girl in the Three shop said I was the third person in today switching from GOMO. If it works for you , great. If it doesn’t it’s an utter nightmare, to the point of its nearly impossible to get anything sorted.

rn · 28-12-2019 8:20pm

Yup, I'm in similar boat. I didn't realise how reliant on automated texts from service providers and 2fa. Gomo is unusable, which means it's no value even at 1euro a month. I'll move in early January

Aquos76 · 28-12-2019 8:36pm

I don’t understand the issue with 2fa text messages, I’m with GoMo since October and I haven’t had a single issue with them, I get them from my bank PTSB, I get them from parcelmotel, littlewoods, Anpost, CircleK, MBNA, DPD, PayPal, Amazon, and apple. I’m amazed that others on GoMo are having issues receiving these texts.

rn · 28-12-2019 8:50pm

Aquos76 wrote: »

I don’t understand the issue with 2fa text messages, I’m with GoMo since October and I haven’t had a single issue with them, I get them from my bank PTSB, I get them from parcelmotel, littlewoods, Anpost, CircleK, MBNA, DPD, PayPal, Amazon, and apple. I’m amazed that others on GoMo are having issues receiving these texts.

What amazes me is their support answer on three occasions has been they don't support these and that they've no plans to introduce. This despite clearly on boards there are people like yourself where everything is working OK. I can't understand how regulator isn't involved at this stage.

winter2019 · 28-12-2019 9:00pm

Aquos76 wrote: »

I don’t understand the issue with 2fa text messages, I’m with GoMo since October and I haven’t had a single issue with them, I get them from my bank PTSB, I get them from parcelmotel, littlewoods, Anpost, CircleK, MBNA, DPD, PayPal, Amazon, and apple. I’m amazed that others on GoMo are having issues receiving these texts.

It’s really strange alright. But trust me it’s happening to lots of people. My partners phone, also on Gomo receives the very same texts fine. It’s so bizarre. And then gomo day they don’t support that “route” of 3rd party messaging- despite many of their customers receiving them! Seems such a stupid thing for them to be losing customers over, but they don’t seem to care enough to actually look into the issues.

5 minutes after requesting the port back to 3 it was done, with the 2FA texts working straight away. Good riddance. My sanity is worth more than €10 a month

Irish_rat · 30-12-2019 8:04pm

Ported over to Gomo no issues so far.
4G speeds not great but not too bothered about that have WiFi most of the time.

Sleeper12 · 30-12-2019 8:20pm

Aquos76 wrote:

I donâ€™t understand the issue with 2fa text messages, Iâ€™m with GoMo since October and I havenâ€™t had a single issue with them, I get them from my bank PTSB, I get them from parcelmotel, littlewoods, Anpost, CircleK, MBNA, DPD, PayPal, Amazon, and apple. Iâ€™m amazed that others on GoMo are having issues receiving these texts.

I had this problem when I was with Virgin. I wasn't getting codes for Revolut. I've been getting them without issue since moving to GoMo two months ago.

tipperaryboy · 05-01-2020 4:16pm

Have friend with 3 due to port on 24/12 still in progress chat advised technical problem wait 5 days for investigation. Using old Nokia which I don't think is 3G capable maybe that is relevant ? Why would proces take this long?
Have Gomo SIM working in new phone.

cookie1977 · 06-01-2020 7:51am

tipperaryboy wrote: »

Have friend with 3 due to port on 24/12 still in progress chat advised technical problem wait 5 days for investigation. Using old Nokia which I don't think is 3G capable maybe that is relevant ? Why would proces take this long?
Have Gomo SIM working in new phone.

Setting up ports so close to Christmas just seems silly.

tuxy · 06-01-2020 8:06am

winter2019 wrote: »

It’s really strange alright. But trust me it’s happening to lots of people. My partners phone, also on Gomo receives the very same texts fine. It’s so bizarre. And then gomo day they don’t support that “route” of 3rd party messaging- despite many of their customers receiving them! Seems such a stupid thing for them to be losing customers over, but they don’t seem to care enough to actually look into the issues.

5 minutes after requesting the port back to 3 it was done, with the 2FA texts working straight away. Good riddance. My sanity is worth more than €10 a month

Is this actually something that many are having problems with?
I use 2FA texts all the time, it's very important for banking.

Edit: looking at other threads it would seem to be a big issue, if your sms does not port correctly they will not fix it

rn · 06-01-2020 8:31am

tuxy wrote: »

Is this actually something that many are having problems with?
I use 2FA texts all the time, it's very important for banking.

Edit: looking at other threads it would seem to be a big issue, if your sms does not port correctly they will not fix it

Yes, I've had problem since porting. I've raised 4 support requests. Two have been acknowledged with a response a long lines "it's not us, it's them..." excuse. Basically they don't support the service the 2fa users are using so you don't receive texts. They ask me to talk to my 2fa service to get them to change!

The other two support tickets disappeared into gomo system with no response. Ultimately no resolution.

I don't know how to escalate to comreg, so I think I'm going to port to lycamobile this week.

tuxy · 06-01-2020 8:58am

Yeah not supported is nonsense. If the number is ported correctly the 2fa services work as it does for some customers. But if there is a problem they will not fix it.

Grumpypants · 06-01-2020 9:16am

It was too good to be true really, a service provider actually providing a decent service for a reasonable price.

It seem crazy cheap compared to others but that is only because we get ripped off here, it is a normal offer from any of the providers in the uk. We have just become so accustomed to being overcharged that we think this is a deal.

This is it · 06-01-2020 9:25am

Use the GoMo complaint email address. State your issue and request comreg complaint reference number. I was talking via chat for weeks, issue was only resolved when I made an official complaint.

complaints@gomo.ie

tuxy · 06-01-2020 9:30am

Grumpypants wrote: »

It was too good to be true really, a service provider actually providing a decent service for a reasonable price.

It seem crazy cheap compared to others but that is only because we get ripped off here, it is a normal offer from any of the providers in the uk. We have just become so accustomed to being overcharged that we think this is a deal.

I think the real mistake was thinking a company that is apart of Eir would deliver a basic level of customer service

stickman1019 · 06-01-2020 9:41am

I ported over on the 18th of December the port failed and my phone number is now lost in Limbo.

Gomo won't reply to emails it is an absolute disgrace

Bikerman2019 · 06-01-2020 9:43am

Get them on livechat. Worked for me on a Saturday when multiple emails failed.

tuxy · 06-01-2020 9:58am

Bikerman2019 wrote: »

Get them on livechat. Worked for me on a Saturday when multiple emails failed.

Did you have the issue with not receiving texts from services?

stickman1019 · 06-01-2020 10:00am

Hi Guys do you have a link for the live chat I cannot seem to see it anywhere on their website

stickman1019 · 06-01-2020 11:40am

Found a phone number!! Instead of it being in the Contact Us section it is under the Code of Practice.

Phone Number
1800 210 342

https://gomo.ie/code-of-practice/

Bikerman2019 · 06-01-2020 3:51pm

tuxy wrote: »

Did you have the issue with not receiving texts from services?

No, a different issue, but they were more on the ball than the email crew

stickman1019 · 06-01-2020 3:54pm

Bikerman2019 wrote:

No, a different issue, but they were more on the ball than the email crew

How did you get them on webchat?

Bikerman2019 · 06-01-2020 6:35pm

stickman1019 wrote: »

How did you get them on webchat?

Facebook messenger

podgemonster · 08-01-2020 2:32am

Hey All,

I was hoping to use this as a plug and play Sim. Got my GoMo SIM yesterday, put it into an unlocked Samsung and has signal, 3G. seemed ok.

I put my own Three SIM into my TP-Link router, it works fine but when I connect in the GoMo sim, I can connect to the router but not the internet. Am I missing a step here or is the Eir network not good enough.

In Kinsale, West Cork.

DopeTech · 08-01-2020 5:10am

podgemonster wrote: »

Hey All,

I was hoping to use this as a plug and play Sim. Got my GoMo SIM yesterday, put it into an unlocked Samsung and has signal, 3G. seemed ok.

I put my own Three SIM into my TP-Link router, it works fine but when I connect in the GoMo sim, I can connect to the router but not the internet. Am I missing a step here or is the Eir network not good enough.

In Kinsale, West Cork.

Remove the SIM pin

podgemonster · 08-01-2020 9:34am

Sir Dosser wrote: »

Remove the SIM pin

Did that too on the Samsung

This is it · 08-01-2020 11:15am

APN configured?

podgemonster · 08-01-2020 11:40am

This is it wrote: »

APN configured?

No, I haven't done that. Configure the APN on my laptop/phone?

Ten Pin · 08-01-2020 12:00pm

On laptop via the router web interface.

192.168.1.1 web address

The SIM PIN may still need to be entered in the router even if it has already been disabled on a phone.

This is it · 08-01-2020 12:01pm

On the router I would think, should be under APN or Access Point Name. I've never used a SIM enabled router but a quick Google should sort you out.

On my phone it's set to data.mymeteor.ie but I know there were others floating around with Eir in it for GoMo

cookie1977 · 08-01-2020 12:55pm

Just for the lurkers on here (as I was one very worried lurker today) my port this morning went very smoothly and everything is working as I'd hoped and expected. Not taking away from others experiences, just pointing out that there are good outcomes too. I hope those with issues end up with a positive outcome.

This is it · 08-01-2020 1:15pm

cookie1977 wrote: »

Just for the lurkers on here (as I was one very worried lurker today) my port this morning went very smoothly and everything is working as I'd hoped and expected. Not taking away from others experiences, just pointing out that there are good outcomes too. I hope those with issues end up with a positive outcome.

Yep. I ported two SIMs, one with no issue and the other couldn't receive calls from a particular provider, which is actually not a GoMo issue, the other providers didn't update their porting DB to routes calls to GoMo.

No other issues since

podgemonster · 08-01-2020 1:16pm

Thanks folks, I'll go tinkering tonight and see how I get on.

tinofapples · 08-01-2020 3:09pm

podgemonster wrote: »

Hey All,

I was hoping to use this as a plug and play Sim. Got my GoMo SIM yesterday, put it into an unlocked Samsung and has signal, 3G. seemed ok.

I put my own Three SIM into my TP-Link router, it works fine but when I connect in the GoMo sim, I can connect to the router but not the internet. Am I missing a step here or is the Eir network not good enough.

In Kinsale, West Cork.

Exactly what I plan on doing with the second sim I've ordered from them which should be delivered today or tomorrow.

GoMo experience not good so far

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