Fastway/Parcel Connect

harr · 12-12-2019 6:54pm

Caught our fastway driver dropping a package into our empty bin at gate today , He literally pulled up in van and dropped it into bin .. I let rip at him this was after two packages going missing last week one which was dropped to wrong street luckily the person found me and I got it.
Why are all fastway drivers the same I haven’t come across a decent one yet.
He didn’t even say anything to me just drove off ....

dairina1991 · 12-12-2019 7:24pm

rob316 wrote: »

try here support@fastwaynapier.zendesk.com

Thats what we use for customers and the response is generally good.

Thanks ill give it a shot.

dairina1991 · 12-12-2019 7:42pm

dairina1991 wrote: »

Thanks ill give it a shot.

Just checked zandesk us actually where I submitted the issues. Got an email back 2 days ago that so.eone will be in touch within 24 h. and same yesterday a d today... I never ever had issues with them. They always been good, but not this time.

Mysteriouschic · 13-12-2019 5:52pm

So fastway lost my replacement parcel. I was in all day no attempt to deliver just delivered to a safe location. There was no knock at the door or anything just it's at the back door nothing there. This is the 2nd time now.

q85dw7osi4lebg · 13-12-2019 5:56pm

Missus ordered a mid sized piece of furniture last week. I came home from work to a 21kg box at my front door out in the elements. I live in an estate. Literally anyone could have helped themselves to this.

Useless f**s altogether.

Spon Farmer · 13-12-2019 6:17pm

We have two Fastway couriers in our area now and both do the job properly.
Deliver on the day and into my hands.

Recent issues I had in last week or so can be put on the sender and the depot.

Mysteriouschic · 13-12-2019 6:33pm

It's strange a another retailer I use boohoo always come they use fastway only prettylittlething never arrived this first and probably last time I'll order from them.
So don't know whats happening there my first thought was maybe they are paying more money or something.

stryker mcqueen · 13-12-2019 6:36pm

They managed to lose a hoover on me, zero response to emails and registered complaints and only bothered to engage with me when I got ComReg involved.

dairina1991 · 13-12-2019 9:03pm

Received email back after 4 days of waiting and still noting done... they just boiling my blood...
This is what i got :
Thank you for contacting Fastway Couriers. Apologies for the delayed response, we have been experiencing very high ticket volumes and we appreciate your patience.
If you are expecting a parcel, rest assured we are working as quickly as possible to get your parcel to you.
If you still require assistance, please let me know.
If you have received your parcel, no need to respond.

Literally no update on request... emailed back but dont expect to hear for another 4 days....

Mysteriouschic · 13-12-2019 10:21pm

^^^They sent me that email today as well like wouldn't be emailing if I had the parcel .

Mysteriouschic · 16-12-2019 10:18am

They replied back to me but was the same generic email from last time “your goods are confirmed safe delivery check ... if you haven’t received make contact.
After already explaining in the email I don’t have it that and the replacement.

punisher5112 · 16-12-2019 10:22am

Amazed they still get business to be honest if this is the carry on....

Contact where you purchased and let them chase it.

briany · 16-12-2019 4:44pm

Can't say I have a huge problem with Fastway, except that the parcels sometimes show up looking a bit beaten up. Doesn't look like they get the same TLC that An Post would provide.

selous · 16-12-2019 5:35pm

Friend of mine ordered IPhone air pods, and got a email to say delivery confirmed, "Over side gate" she nearly cried, left work, (10min away) got to her place, found the packet chewed to bits by the hounds behind the side gate.. guess who "delivered" them..Fastway..
Don't know what she doing about it yet,

appledrop · 16-12-2019 8:56pm

I have to praise the latest delivery from Fastway.

First of all they rang me twice until I answered on second go.

Explained they were at the house + had two large parcels + what did I want to do.

I was literally 5 mins away in car + waiting for the furniture so I said could you leave it at house.

He said are you sure + then said I'll put it at side of your house so hidden + safe.

Package was perfect + well looked after +now have my lovely new table + chair.

All for about €6 delivery so in fairness I can see why some stores use them.

BelleEnda · 17-12-2019 4:13pm

Amazon had to cancel my delivery and issue a refund because Fastway spent a week 'in transit' with the delivery items.

Seems odd that the problem is the courier, yet once the courier is notified i have been refunded they can just ditch my order. I had to ask amazon not to refund me so the delivery was still 'live'.

Definitely the worst delivery courier I've dealt with in Dublin.

rob316 · 17-12-2019 4:38pm

As a retailer as I said I really dont have any problem with them only in the summer when they are using relief drivers. That said retailers really shouldn't be using them for high value items like Air Pods or laptops, that is really not caring about your customers as Fastway do not require a POD

Chiorino · 17-12-2019 4:40pm

rob316 wrote: »

as Fastway do not require a POD

No, they just don't think they do.

rob316 · 17-12-2019 4:44pm

Chiorino wrote: »

No, they just don't think they do.

`We send only a4 satchels with them and you must specify you want it signed for. The default option is POD isnt required.

Odyssey 2005 · 17-12-2019 4:54pm

Our driver makes up his own POD's.He gets Stevie Wonder to sign everything

paulocon2 · 18-12-2019 1:38pm

I ordered a package from Amazon the week before last. When I checked my order, I noticed that the Delivery address was wrong.

Contacted Amazon and they said not to worry, that they would contact the delivery firm and get the address changed.

Got a notification in from Fastway to say that they couldn't deliver the parcel and that they needed some info - the mail forwarded me to their support portal. I entered the correct delivery address and sat tight. The only reply I got was the automated one (thanks for your enquiry).

Checking the status of the order today, it has been returned to sender!!

I have tried a few numbers for Fastway I found online but it looks like all their customer service is now done via their online support portal.

Does anyone know if Fastway can be contacted via phone? The item in question is a very specific item and is christmas gift for a child..

GooglePlus · 18-12-2019 2:23pm

I'm currently waiting on two items from two seperate sites, both of which have been stuck at the Dublin depot since the 12th of September. We haven't had an attempted delivery or any contact.

I raised a support request through the Fastway website and I haven't heard anything back in over 3 days now.

Any other suggestions that might shed light on what is going on here??

stryker mcqueen · 18-12-2019 2:38pm

GooglePlus wrote: »

I'm currently waiting on two items from two seperate sites, both of which have been stuck at the Dublin depot since the 12th of September. We haven't had an attempted delivery or any contact.

I raised a support request through the Fastway website and I haven't heard anything back in over 3 days now.

Any other suggestions that might shed light on what is going on here??

They won't respond if there is an issue, I would recommend emailing dublin@fastway.ie saying you have raised it with ComReg.

I got nothing from fastway for 4 months but once I got ComReg involved it was sorted in 2 days

whiterebel · 18-12-2019 3:45pm

paulocon2 wrote: »

I ordered a package from Amazon the week before last. When I checked my order, I noticed that the Delivery address was wrong.

Contacted Amazon and they said not to worry, that they would contact the delivery firm and get the address changed.

Got a notification in from Fastway to say that they couldn't deliver the parcel and that they needed some info - the mail forwarded me to their support portal. I entered the correct delivery address and sat tight. The only reply I got was the automated one (thanks for your enquiry).

Checking the status of the order today, it has been returned to sender!!

I have tried a few numbers for Fastway I found online but it looks like all their customer service is now done via their online support portal.

Does anyone know if Fastway can be contacted via phone? The item in question is a very specific item and is christmas gift for a child..

Have a look back a couple of pages, but I don’t think they answer the phones. Amazon may be able to put a rush delivery through for you.

JP Liz V1 · 18-12-2019 3:59pm

Left a camera out in the rain no notice of that day delivery, box was soaked

rubadub · 18-12-2019 9:52pm

I ordered on amazon on 11dec, said expected delivery of 18dec on amazon.

then on 15th dec I get a confirmation it has gone out but expected delivery 27th dec, pissed off as it was a xmas present, but I thought it was just amazon being cautious. But then read all the stuff about iparcel and using fastway and got worried. It arrived today though, a tear in the box.

I got it delivered to a business address in an industrial estate so I guess that might help things along a lot. Loads of people are ordering stuff to workplaces so if they have a quota to fill on time it would make sense for them to visit more dense delivery areas.

It left the uk on monday.

19-12-2019 6:30pm

I've got a track that's showing received into our central distribution hub (hawkes bay couriers) since saturday but no movement since. Anyone else aware of specific delays or just the time of year?

rob316 · 19-12-2019 6:38pm

whiterebel wrote: »

Have a look back a couple of pages, but I don’t think they answer the phones. Amazon may be able to put a rush delivery through for you.

amazon will just send it again and probably not with another carrier. No one will pick up a phone in any depot of any courier at this time of year.

selous · 20-12-2019 8:49pm

Someone else has hit the nail on the head here...

forzacalcio · 20-12-2019 11:19pm

Ive had issues with fastway for the last two years. Last week I installed a Ring 2 bell. Fastway delivery today..

The bell notified me of "movement" walked upto the house, didnt ring doorbell, just left package on the step. A whole new ****show from Fastway

Fastway/Parcel Connect

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