Amazon Fire Stick error 5505

mcgucc22 · 11-04-2019 01:30PM #1

Hopefully someone might be able to help me out with this issue. I have amazon prime which I use on my laptop and phone with no issues. I contacted amazon customer when I signed up originally to change my location to the UK.

I bought the Fire Stick so I could watch on my TV but keep getting the error 5505 message when I try to watch anything on Prime. Downloaded express VPN but still get the same message.

Is there anything that can be done?. My location is already set to the UK so not sure why I can't watch Prime the same way I can on my laptop and phone.

Any ideas would be appreciated

Mr E · 11-04-2019 03:28PM

Have a look here...

https://firesupportonline.com/troubleshoot/fire-stick-network-error-5505/

mcgucc22 · 11-04-2019 04:51PM

Mr E wrote:

Have a look here...

Thanks, tried that, no joy unfortunately.

Mickeroo · 11-04-2019 05:00PM

I was having a weird issue the last week with prime video where I could no longer stream on my Fire TV, fire stick nor the browser version on amazon.co.uk with or without a smart DNS but was still able to stream no bother on the prime video smart TV app with no smart DNS.

I got on ot the support chat yesterday and told them the above and just asked can they make sure my location settings are properly set to the UK.

They said they updated my settings and I was instantly able to stream on all devices again.

mcgucc22 · 13-04-2019 08:20AM

Mickeroo wrote:

I was having a weird issue the last week with prime video where I could no longer stream on my Fire TV, fire stick nor the browser version on amazon.co.uk with or without a smart DNS but was still able to stream no bother on the prime video smart TV app with no smart DNS.

Mickeroo wrote:

I got on ot the support chat yesterday and told them the above and just asked can they make sure my location settings are properly set to the UK.

Mickeroo wrote:

They said they updated my settings and I was instantly able to stream on all devices again.

I did exactly what you said and the issue was resolved. Nice one, thanks for your help.

B_ecke_r · 10-06-2019 09:50AM

I tried Amazon four times - the first 3 said they couldn't help becuase I shouldn't have it in Ireland even though I can watch Prime on Ps4

4th guy I spoke to on chat fixed it in about 30 seconds

typical call centre experience

suchafunkymonke · 09-08-2019 04:11PM

This thread is a bit old now, but it comes up on google for the 5505 error which I had, so I'm posting this in case anyone else needs help.

I contacted Amazon using the chat and the agent updated my video location (territory). It took 30 seconds and a reboot later and I now have amazon prime on my fire tv stick.

lucas1980 · 20-08-2019 09:18PM

Awesome, thanks a lot, the chat options also worked as a quick fix for me.

SCOOP 64 · 06-10-2019 10:55PM

I contacted chat with error 5505, "answer, 2nd gen firestick will not work in ireland", gave up then.

jeffk · 07-10-2019 01:13PM

I got onto them about my 4K stick,they said they fixed it and they didn't

I even tried a parcel wizard as default as i was "in the UK"

septictank · 29-10-2019 11:48AM

My second gen was giving me the 5505. contacted Amazon chat, no problem works fine now.
Youtube showed how to add on a few channels but when I opened Downloader I recieved a notification on my mobile saying I had recieved it. So Amazon must know when you add on. Do they care? I have a prime account and just wanted some Irish/English home channels, nothing fancy? On the notification it said €0.00 cost for Downloader, so it's free. I didn't go any further incase it caused any hassel with Amazon.
So what you think, will they be bothered?

B_ecke_r · 29-10-2019 11:54AM

septictank wrote: »

My second gen was giving me the 5505. contacted Amazon chat, no problem works fine now.
Youtube showed how to add on a few channels but when I opened Downloader I recieved a notification on my mobile saying I had recieved it. So Amazon must know when you add on. Do they care? I have a prime account and just wanted some Irish/English home channels, nothing fancy? On the notification it said €0.00 cost for Downloader, so it's free. I didn't go any further incase it caused any hassel with Amazon.
So what you think, will they be bothered?

nah, you'll be fine

septictank · 29-10-2019 01:02PM

Do I detect sarcasm? Hmm?

B_ecke_r · 29-10-2019 01:14PM

not at all,

I have Downloader and have used it for lots of apps including IPTV

septictank · 29-10-2019 01:29PM

Ok, thanks.
I'd like to have a set up for my old man to watch, Rte,BBC, C4,SKY type channels. any sugestions of an app for those?

setanta1984 · 29-10-2019 01:42PM

I just hit the error code 5505 issue on my Fire TV box from 2015 - had been working fine up to yesterday.

Got on to chat, and they weren't going to do much for me, this was the reply:
In this case, if you want access Prime Videos in Ireland I'd suggest you to purchase a "Fire TV Stick | Basic Edition - International Version" which can also be accessed in Ireland.
Or
Once you return to UK you can access the videos without any issues.

I didn't want to get too indignant with them, amazon chat have been dead on for me in the past. Is it likely a different agent will just fix it no questions asked if I try again?
Prime continues to work fine for me on my tablet and phone. Is it only an issue affecting certain Fire TV devices or something? I had been considering upgrading to an Nvidia Shield soon, wondering if that would work fine like the tablet/phone

B_ecke_r · 29-10-2019 03:10PM

septictank wrote: »

Ok, thanks.
I'd like to have a set up for my old man to watch, Rte,BBC, C4,SKY type channels. any sugestions of an app for those?

the RTE player didnt work very well for me,

for the English channels you will need a VPN AFAIK

I've got a paid sub for IPTV there's loads of them round but depending on how techy your aul lad is (mine wouldn't be the best and he can use it from his Smart TV)

angel343 · 17-12-2019 11:48AM

Hiya, having the same issues, just wondering do you have your locations on your account when you log in set to UK or Ireland. I put in my address and it had it as republic of Ireland. I have the error code 5505, also had it when it said UK. If I contact support to request they have my settings as UK should I change it manually myself first? Thanks

Dravokivich · 17-12-2019 01:17PM

My address is UK (Parcel Motel) and my one click card is UK (Revolut Virtual Card). I set my account's country to United Kingdom. When that didn't work I got onto the chat, mentioned the error after updating my account details and they fixed it up for me.

angel343 · 17-12-2019 01:22PM

Dravokivich wrote: »

My address is UK (Parcel Motel) and my one click card is UK (Revolut Virtual Card). I set my account's country to United Kingdom. When that didn't work I got onto the chat, mentioned the error after updating my account details and they fixed it up for me.

Thanks, I didn't change anything myself in the end. I just chatted to amazon, they changed it for me and it works perfectly! My home address was Ireland as is my payment details. All good.

brady12 · 08-01-2020 07:26PM

So if I want to get Amazon prime tv to work on my Firestick What do I do ? Iv contacted customer care through live chat a few times but get no where . I changed my address to my uk parcel motel address in settings , didn’t work . Iv tried to stream prime tv through the Firefox app , didn’t work . I downloaded google chrome through the downloaded app , that won’t work either !

ladymary · 06-02-2020 05:53PM

Hi was getting the error 5505 too and got onto amazon chat, agent changed my location, turned off device fully turned back on and presto it worked. Thanks for posting..

psycho93 · 13-02-2020 07:01PM

Firestick was on ‘special’ again last week so including addresspal it was just under €30. Plugged it in today and got the 5505 error, got onto amazon chat and after typing my query the agents 1st response was “try it now”! Heh presto it was sorted.

dazberry · 15-02-2020 02:20PM

psycho93 wrote: »

Firestick was on ‘special’ again last week so including addresspal it was just under €30. Plugged it in today and got the 5505 error, got onto amazon chat and after typing my query the agents 1st response was “try it now”! Heh presto it was sorted.

I've been on to them and all they keep telling me is to either register a UK credit card or to set the card address to a UK address. Spent the last hour going in circles. Have given up now.

ladymary · 15-02-2020 06:27PM

dazberry wrote: »

I've been on to them and all they keep telling me is to either register a UK credit card or to set the card address to a UK address. Spent the last hour going in circles. Have given up now.

Would try again another day think it depends on the person u get through too.....

ridelikeaturtle · 03-03-2020 12:14PM

Another data point here: the FireStick I have will only work in the UK, as it was purchased in the UK (back in 2017!) and is UK-specific; they have an "international" one which will work anywhere.

What this means: I can access any content through the FireStick that is via a 3rd party, e.g. YouTube or Netflix, but I cannot access Amazon Prime Video.

Solution for me: get the "international" (country-non-specific) FireStick. This will be good for me whenever I go abroad.

I suspect having a UK-based credit card and having the country settings in my Amazon account to the UK would work as well; unfortunately that's not an option for me.

spider_pig · 07-03-2020 10:17AM

dazberry wrote: »

I've been on to them and all they keep telling me is to either register a UK credit card or to set the card address to a UK address. Spent the last hour going in circles. Have given up now.

Been having the same issue here, round and around in circles. They said I have 2nd generation and it only works UK

don marco · 21-03-2020 08:43PM

I purchased two fire tv sticks (4k) and was having exact same 5505 error as other folks. Was driving me crazy, had tried everything to fix. I followed advice here and got onto an Amazon customer support agent on chat.

He changed a "required account setting" as he put it, I rebooted my device and now works perfectly. Thank for the heads up.

(Didn't need UK registered credit card or anything like that).

ridelikeaturtle · 21-03-2020 09:12PM

If you go to the "Country / Region Settings" here

https://www.amazon.co.uk/hz/mycd/myx#/home/settings/payment

you can change that to "Ireland, Republic of" and that should get most people working.

I was very annoyed with an Amazon chat person who simply kept robotically repeating to me, "UK-specific content cannot be accessed outside the UK". Sometimes you have to fix things yourself, apparently.

spider_pig · 26-03-2020 07:29PM

ridelikeaturtle wrote: »

If you go to the "Country / Region Settings" here

https://www.amazon.co.uk/hz/mycd/myx#/home/settings/payment

you can change that to "Ireland, Republic of" and that should get most people working.

I was very annoyed with an Amazon chat person who simply kept robotically repeating to me, "UK-specific content cannot be accessed outside the UK". Sometimes you have to fix things yourself, apparently.

still no joy for me with that, i tried it with uk address and Irish address both dont work

SCOOP 64 · 26-03-2020 11:51PM

just checked region, it is set to Ireland, Republic of, never had it working, given up trying.

Amazon Fire Stick error 5505

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