Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

cbb1982 · 27-10-2019 08:25AM

I signed up sim received number changed over great reception and internet speed. My husband is Vodafone and gets no reception on one side of house, I have full throughout!

James__10 · 27-10-2019 08:40AM

I’m currently with Tesco mobile paying €15 per month if I I sign up will I lose service while my number is porting over to GoMo?

lighthouse · 27-10-2019 08:45AM

James__10 wrote: »

I’m currently with Tesco mobile paying €15 per month if I I sign up will I lose service while my number is porting over to GoMo?

Mine ported over in a few minutes from Lycamobile, no problems. Some people have been having problems though.

utyh2ikcq9z76b · 27-10-2019 08:56AM

Bob24 wrote: »

A few points:
- The network was already struggling in some places, even before the introduction of GoMO
- 100k customers isn’t really a limit, this is 10% of their current customer base and thus a *very* high figure
- Those users are given a much higher data allowance than what the average Eir user would have gotten until recently, and thus will generate a lot more data traffic than average / strain the network more
- Upgrading a mobile network requires a lot of capital expenditure and 10 euros per month for this plan probably barely cover the operational expenditures related to the customer (or doesn’t even cover it) - the money would have to come form somewhere else
- Even if the money is on the table, adding new antennas in dense areas to cope with additional load isn’t just a matter of adding new equipment. You need to find new locations which satisfy regulatory requirements and whereby someone is willing to offer you a lease: this is a pain and takes a long time

Eir released their 5G network the other day, maybe a lot of bill paying customers will be moving to that, freeing up capacity.

bromley52 · 27-10-2019 08:56AM

I have been trying to port since last Wednesday but after about 2min I get the following text. I must have tried about 10 times.

"Oh no! We tried to move your number to our network but there is already a move in progress for this number. See our FAQs at gomo.ie/joining-getting-started-with-gomo/#move-number on what to do next and how to complete your move. That's it!"

When I go into my account in gomo there is no move in progress and eir have no request on their end either.
I have a ticket open with gomo so hopefully they will be able to sort it.

huddlejonny · 27-10-2019 09:36AM

tuxy wrote: »

Three mobile have been totally unable to provide adequate capacity in many areas of the country. This is who GoMo will be competing against so can provide the same poor service but at a lower price.

Moved to Three mobile a few months ago and they are rubbish. Very poor mobile internet coverage and dropped phonecalls every other day.

TheDriver · 27-10-2019 09:46AM

I rarely get great speeds with eir but I always get some speed. I find their coverage as good if not better than VF. I never get edge, always slow 3G which is enough for general use. Plenty of 4G in urban environments.

_Kaiser_ · 27-10-2019 09:54AM

Guys, the reality is that there's no "best" network in this country.. They all mean a compromise somewhere :

- GoMo: ultra cheap and fantastic value, but no physical retail presence, variable customer support, and on the middling eir infrastructure. On the plus side, only a 30 day contract so you can get out if needed

- Eir: generally decent pricing for decent packages on decent infrastructure, but a complete nightmare to deal with if anything goes wrong. Back office issues (billing, account) are common

- Three: historically the best value (especially for PAYG) so the network is oversubscribed and still dealing with the aging O2 infrastructure. Customer service is poor though. Network issues aren't helped by most of the virtual operators (Virgin, 48) sharing that infrastructure.

- Vodafone: overpriced, poor value, poor service and still trading on the reputation of having the best network (which I'd personally dispute). It's probably better than the other two outside Dublin but far from perfect.

So in summary...

- all have generally poor customer service
- most are "ok" most of the time from a network perspective
- the only real difference in most cases is value for money and contract length

Myself, having been on GoMo about a week now, I'm very happy. Is it as fast as some of the others in places? Probably not, but I have wireless access most places I am and only use my phone for messaging, calls, light Web and Internet radio, and a bit of gaming with my son, so it's been perfect for me.

rosmoke · 27-10-2019 09:57AM

Tallaght 80Mbps download speed and 20Mbps upload speed, Dublin city centre 0.5Mbps download speed.

branners69 · 27-10-2019 10:08AM

bromley52 wrote: »

I have been trying to port since last Wednesday but after about 2min I get the following text. I must have tried about 10 times.

Who are you porting from?

Aquos76 · 27-10-2019 10:47AM

I wonder how many of these porting issues are down to human error rather than GoMo or any of the other providers. We’ve already seen numerous examples in this threat of people not knowing if the are postpay, prepay multi line etc... The amount of people who also automatically thought their new sim would come with there phone number already on it.

I’ve spoken to one guy who ported his number over and he thought it went fine until he started to get calls and texts that weren’t meant for him. When they eventually sorted it, it transpired that he had incorrectly entered his account number. Obviously he did something wrong, but surely the system should have picked up that the account number and the phone number didn’t match. This has to fall at the feet of three as he was porting from them, and not actually GoMo.

Also, what people are forgetting here, when you go into a shop and move from one company to another, it’s generally the case that the shop is doing the porting process for the customer whereas with GoMo it’s all done by the customer themselves. This was always going to cause issues.

Cantona's Collars · 27-10-2019 10:53AM

A colleague switched to Gomo about a week or so ago. I get virtually zero signal around my work with VF. He was streaming live radio and video with no problems on Gomo.
Seriously considering changing myself despite having a great deal with VF.
The missus will be the guinea pig as she has gotten her sim and is switching from 3 who are charging her three times the price for pretty the same package. If she's happy, I'll take the plunge.

JTMan · 27-10-2019 10:54AM

Mr.S wrote: »

It will however, take GoMo a long time to reach 100k subs, if ever. It's not like overnight 100k subs have been added to the Eir network.

VM Ireland has been around since 2015 and has less than 80k, they have pretty aggressive pricing strategies to get people on board.

VM/48/Lyca never managed to generate the level of buzz that GoMo has nor have VM being as aggressive as GoMo with sim-only unlimited pricing. The VM unlimited plan costs 25 EUR a month. More than double GoMo.

Anecdotal evidence, from friends, family, work colleagues, Boards.ie, Reddit and social media reactions all point towards a phenomenally successful launch.

I bet GoMo will go well beyond 100k and also set a new benchmark for digital-only shadow-brand sim-free competition that eventually competitors will have to copy.

DubDJ · 27-10-2019 11:00AM

They definitely put a lot of marketing behind the offer. As soon as it went live multiple news sources were reporting on it. Even when I told some family members about it later in the day they already knew and had read about it.

I passed a Luas yesterday that was fully branded with the GoMo offer. I can easily see this signing up a huge number of people over the first month.

PantlessNoodle · 27-10-2019 11:01AM

Just wondering if anyone has any answers to this, the 80 gb cap states if you go over they can limit your speed. I've chatted to them and one person said that if you go over 80gb you wont get charged and another said you will get charged maximum 30 euro. Erm not very clear, i've checked their terms and i can't see any fee for data unless you're roaming.

*UPDATE* he was a new employee and had the info wrong, it is only charged if roaming

KOR101 · 27-10-2019 11:04AM

JTMan wrote: »

VM/48/Lyca never managed to generate the level of buzz that GoMo has nor have VM being as aggressive as GoMo with sim-only unlimited pricing. The VM unlimited plan costs 25 EUR a month. More than double GoMo.

Anecdotal evidence, from friends, family, work colleagues, Boards.ie, Reddit and social media reactions all point towards a phenomenally successful launch.

I bet GoMo will go well beyond 100k and also set a new benchmark for digital-only shadow-brand sim-free competition that eventually competitors will have to copy.

Yes, hugely successful launch. Anyone know what Neil does for broadband elsewhere?

TheDriver · 27-10-2019 11:07AM

PantlessNoodle wrote: »

Just wondering if anyone has any answers to this, the 80 gb cap states if you go over they can limit your speed. I've chatted to them and one person said that if you go over 80gb you wont get charged and another said you will get charged maximum 30 euro. Erm not very clear, i've checked their terms and i can't see any fee for data unless you're roaming.

*UPDATE* he was a new employee and had the info wrong, it is only charged if roaming

You get throttled but not charged AFAIK

KOR101 · 27-10-2019 11:08AM

OmegaGene wrote: »

Who’s Neil ?

First man on the moon.

PantlessNoodle · 27-10-2019 11:09AM

TheDriver wrote: »

You get throttled but not charged AFAIK

Aye well i've already hit the 80gb fair usage but havent been throttled at all yet but im rural so probs not impacting enough peeps to throttle the data

the heathen · 27-10-2019 11:26AM

tuxy wrote:

Anyone who signs up for this without realising the network will be seriously oversubscribed is delusional. You get what you pay for and it's still a good deal but may be unusable at times depending on how much bandwidth you need.

So presumably anyone already on Eir is going to have that problem too?

jogdish · 27-10-2019 11:29AM

Mine ported in the small hours last night all works well speeds/calls etc.

Do I just pay for a fraction of the bit of October that is left, then the 9.99?

TheDriver · 27-10-2019 11:29AM

Mr.S wrote: »

I'm not saying they won't do well, they will, and will disrupt the mobile industry and have likely set a new pricing level for PAYG / Sim Free - just not as quick. 100k in the Irish market is a **** tonne.

48 is a funny one, I remember them being massive when they launched with huge campaigns. The pricing was attractive back then wasn't it but they kind of just...fizzled out?

48 offers became crap compared to tescomobile at the time.

TheDriver · 27-10-2019 11:29AM

jogdish wrote: »

Mine ported in the small hours last night all works well speeds/calls etc.

Do I just pay for a fraction of the bit of October that is left, then the 9.99?

9.99 activation fee covered til end of Oct.

Bob24 · 27-10-2019 11:36AM

Ayaan Mushy Wall wrote: »

Eir released their 5G network the other day, maybe a lot of bill paying customers will be moving to that, freeing up capacity.

Certainly not in signifiant numbers. The number of 5G enabled handset for sale is very limited, and the existing stock already owned by customers is insignificant.

It will take at least another year or 2 to see material numbers moving to 5G.

Bob24 · 27-10-2019 11:44AM

_Kaiser_ wrote: »

- Vodafone: overpriced, poor value, poor service and still trading on the reputation of having the best network (which I'd personally dispute). It's probably better than the other two outside Dublin but far from perfect.

VF's data service is significantly better than the other 2 in Dublin City centre (I have access to all 3 networks and work and live in/near the city centre). Eir is in the middle and Three is last.

Of course experience will vary depending on time and location - if you go to a central high density office area on a bank holiday weekend like today they will all work very well as no one is around. But return on Tuesday evening between 5 and 6PM when people are all going out of the office at the same time and using their mobiles on sluggish public transport and you'll see how each network performs under heavy load.

JTMan · 27-10-2019 11:54AM

OmegaGene wrote: »

Who’s Neil ?

Xavier Niel who has a controlling stake in Eir who own GoMo.

Xavier Niel also owns iliad in Italy and Free in France.

iliad in Italy launched at 5.99 EUR for unlimited calls, texts and 40 GB of data for the first 500,000 customers with a 9.99 EUR registration fee. When iliad reached 500,000 customers, the price went to 7.99 EUR with unlimited calls, texts, 50 GB of data and international calls to 50 countries included with a 9.99 EUR registration fee.

100k in the Irish market is a **** tonne

It is but it is reachable with the right pricing, marketing and buzz which GoMo are successfully doing. Revolut have 340,000 customers here with their digital-only banking offering. If you have the right product, the masses will come.

The pricing was attractive back then wasn't it but they kind of just...fizzled out?

Three stopped investing in 48 after the O2 acquisition. I think they have only kept 48 alive to give the perception to regulators, given that they want to similar acquisitions elsewhere, that the Three acquisition of O2 has not stifled competition. That said, 48 might now provide a route to market for Three to compete with GoMo.

nephster · 27-10-2019 11:54AM

Aquos76 wrote: »

I wonder how many of these porting issues are down to human error rather than GoMo or any of the other providers. We’ve already seen numerous examples in this threat of people not knowing if the are postpay, prepay multi line etc... The amount of people who also automatically thought their new sim would come with there phone number already on it.

I'm sure that there has been some human error... but lots of issues aren't down to the customer.
I'm on PAYG, with Eir having my address. So, I chose Prepay Registered. For the craic, I've also tried Prepay Unregistered. I get the "oh no" text every time.
I *can't* chose Postpay, as that requires an account number to proceed, which I obviously don't have. What is concerning is that GoMo support ask for a *GoMo* account number when you deal with them, which AFAIK also isn't a thing... I certainly can't see one in my dashboard.
Having set up the port for my partner, who was on exactly the same account type as me, and that working flawlessly, I'm pretty sure this isn't down to something I've done.

TheDriver · 27-10-2019 11:59AM

Is anyone having issues with switching from 3G to 4G. my eir sim would go from 3G to 4G after a call in 1 s whereas gomo sim takes ages to go back to 4G

Davy · 27-10-2019 12:02PM

nephster wrote: »

I'm sure that there has been some human error... but lots of issues aren't down to the customer.
I'm on PAYG, with Eir having my address. So, I chose Prepay Registered. For the craic, I've also tried Prepay Unregistered. I get the "oh no" text every time.
I *can't* chose Postpay, as that requires an account number to proceed, which I obviously don't have. What is concerning is that GoMo support ask for a *GoMo* account number when you deal with them, which AFAIK also isn't a thing... I certainly can't see one in my dashboard.
Having set up the port for my partner, who was on exactly the same account type as me, and that working flawlessly, I'm pretty sure this isn't down to something I've done.

The account number is listed in the welcome to GoMo email.

Sparkrite · 27-10-2019 12:03PM

nephster wrote: »

What is concerning is that GoMo support ask for a *GoMo* account number when you deal with them, which AFAIK also isn't a thing... I certainly can't see one in my dashboard.

My account No. was emailed to me shortly after I received my SIM.
But I agree, you would imagine it should appear within 'Account Details' but it doesn't, at least not yet.

Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

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