Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

fitzer1982 · 25-10-2019 02:25PM

Same issues as above, trying to port for over a week, no response from customer service. I rang my current provider and they see no issue.

Hardtochoose · 25-10-2019 02:26PM

Is there anyone actually getting through to someone on chat? Nobody showing up when I wait after 30 minutes or more. When they do ever show up they give a ridiculous suggestion like ‘wait another 24 hours’ to delay the customer even more.

My advice again is to quote them their own code of practice from their site. Request the issue is escalated. They must provide a ticket reference num and resolve within 48 hrs. If not then email complaints@gomo.ie

This crowd seem to be either/or utterly incompetent or completely didn’t anticipate the demand. Both are inexcusable

Consumerline@comreg.ie if you’d like to make them aware of the issues you’re having

SmartinMartin · 25-10-2019 02:33PM

nephster wrote: »

Who are you porting from?

Eir payg

nephster · 25-10-2019 02:40PM

SmartinMartin wrote: »

Eir payg

Ah, so same as me then.

Is anyone who isn't with Eir having porting issues?
Has anyone who got the "oh no" text then ported successfully?

darrent065 · 25-10-2019 02:42PM

Port went ahead at 2pm no trouble.. still issues with my mothers one porting..

nigwerwig · 25-10-2019 02:45PM

Iv read over 100 pages of the thread sorry if this was asked all ready I ordered a sim on Tuesday but I don't recall it asking to port my number.

I have payed the 10 euro fee got a text and after a few trys got to login to my account. When the SIM comes can port over at a later date.

Thanks

Hardtochoose · 25-10-2019 02:45PM

Both parents had ports set for 11am, still nothing happening at 3:45p
. I’d really advise people to hold off porting until they sort out wtf they’re at because at the minute there’s a fairly large percentage of issues with ports from reading on here.

Jeff2 · 25-10-2019 02:54PM

nigwerwig wrote: »

Iv read over 100 pages of the thread sorry if this was asked all ready I ordered a sim on Tuesday but I don't recall it asking to port my number.

I have payed the 10 euro fee got a text and after a few trys got to login to my account. When the SIM comes can port over at a later date.

Thanks

Yes you can port at a latter date.

SmartinMartin · 25-10-2019 02:59PM

nephster wrote: »

Ah, so same as me then.

Is anyone who isn't with Eir having porting issues?
Has anyone who got the "oh no" text then ported successfully?

OK, just got the dreaded "oh no" text, still no clearer so I cancelled the port and set it again for 4.30pm. I'll let you know in half an hour!

matzen · 25-10-2019 03:16PM

Hardtochoose wrote: »

Is there anyone actually getting through to someone on chat? Nobody showing up when I wait after 30 minutes or more. When they do ever show up they give a ridiculous suggestion like ‘wait another 24 hours’ to delay the customer even more.

My advice again is to quote them their own code of practice from their site. Request the issue is escalated. They must provide a ticket reference num and resolve within 48 hrs. If not then email complaints@gomo.ie

This crowd seem to be either/or utterly incompetent or completely didn’t anticipate the demand. Both are inexcusable

Consumerline@comreg.ie if you’d like to make them aware of the issues you’re having

Yeah, seems the way to go alright. My account was closed with GoMo without them giving any reason why and it happended at 8pm so couldn't get through to their customer service. I got in contact with ComReq who basically asked me to email complaints@gomo.ie and ask for a unique complaint number to pass on to ComReq- this seems to have moved things along as they reinstated my account and gave me some credit to spend.

From experience, their email service is abysmal. That said, if you want to get in contact with them their chat starts at 9am and can be reached under the Register an Account link. Worked for me every time. Email usually took longer than 24 hrs and the responses were useless.

The Cush · 25-10-2019 03:23PM

nephster wrote: »

Is anyone who isn't with Eir having porting issues?
Has anyone who got the "oh no" text then ported successfully?

My brother had similar issue yesterday morning, attempted to contact them via all available channels but no reply.

Later in the day he decided to change his current mobile account type (eir 30 day rolling contract) from postpay to prepay in the move my number option, number ported within 15 mins. Data not initially available, switching off/on the phone sorted that.

Kenjataimu · 25-10-2019 03:24PM

Etnies wrote: »

How long has everyone been waiting for their sim? Ordered Sunday still not here today. Surely can't take that long to get a blank sim in an envelope

I ordered Sunday and no sign yet. I'm porting Wednesday so hopefully I get it before then. I'm unable to change the port date as well.

jakdublin · 25-10-2019 03:29PM

Waiting to port since 9am with no luck so far. Opened the webchat and after a couple of hours it just came up with a 'chat ended' message. Don't think I'll be moving until after the bank holiday weekend so.

madmoe · 25-10-2019 03:33PM

Anyone know the GoMo Voicemail number by any chance?

Thanks

irelandspurs · 25-10-2019 03:37PM

Anyone having trouble once port has gone through, try turning on airplane mode then turn it off.

Stallingrad · 25-10-2019 03:38PM

irelandspurs wrote: »

Anyone having trouble once port has gone through, try turning on airplane mode then turn it off.

Our no data problem was solved by switching data roaming on and off, then a restart.

_Whimsical_ · 25-10-2019 03:52PM

Someone got back to me on twitter about the fact that I cannot schedule a port date or time to say that "we are having trouble with parts of our site, should be resolved shortly".

KOR101 · 25-10-2019 04:23PM

I have all of this except APN protocol is only IPv4. What difference does that make?

Name:
Meteor Data

APN:
data.mymeteor.ie

MCC:
272

MNC:
03

APN Type:
default,supl

APN protocol:
IPv4/IPv6

SeamusFX · 25-10-2019 04:30PM

punisher5112 wrote: »

Came home to find it delivered and my dog was so good she opened the outer cardboard envelope and ate some of the bag with the SIM in.....

Great little friend and is getting quite fond of eating packages that fit into the letter box....

I'm going to leave porting I think till next week but I may see.

I ordered Wednesday week ago....

I thought I read that you have to sign for the package when they deliver the sims?

Simon201 · 25-10-2019 04:32PM

All up and running - sim came within 3 days after signing up on the 15th. Ported on 22nd iPhone Xs everything working ok except I seem to have to put into airplane mode and then turn off maybe once a day to get data back. Apart from that, happy camper...

Gumbo · 25-10-2019 04:35PM

SeamusFX wrote: »

I thought I read that you have to sign for the package when they deliver the sims?

It’s mentioned in the emails but you don’t have to sign for it.

Gadgetman496 · 25-10-2019 04:36PM

KOR101 wrote: »

I have all of this except APN protocol is only IPv4. What difference does that make?

Name:
Meteor Data

APN:
data.mymeteor.ie

MCC:
272

MNC:
03

APN Type:
default,supl

APN protocol:
IPv4/IPv6

If you tap on the APN protocol in the settings it will let you choose IPv4 or IPv6 or both.

They are just the protocol type used to connect to the internet.

reddanmm · 25-10-2019 05:04PM

reddanmm wrote: »

Hi my contract ran out with eir in August ( phone from Eir) I rang eir and told them I was switching to GoMo . I now have changed to the new sim . Ported my number but all I am getting is no service for the last 2 hours . Do I have to get my phone unlocked the agent in Eir does not seem to know . Eir are saying it takes 5 days to get an unlocking code.
I can’t be without my phone for that long
Thanks

It’s working now . On to chat half the day

Dec4 · 25-10-2019 05:12PM

VF giving unlimited calls, unlimited texts & 5GB to all PAYG customers for next 28 days. They must be feeling the pressure...
Competition is a good thing.

TheDriver · 25-10-2019 05:18PM

Dec4 wrote: »

VF giving unlimited calls, unlimited texts & 5GB to all PAYG customers for next 28 days. They must be feeling the pressure...
Competition is a good thing.

5Gb? Ah christ.

um7y1h83ge06nx · 25-10-2019 05:19PM

Wife was set to port at 1700. Popped the new SIM in at around 1740 and all is working thankfully both incoming and outgoing. Thank fcuk for that as I couldn't be listening to her complaining after I encouraged her to move. Weekend saved! :-)

RJellybean · 25-10-2019 05:23PM

lucast2007us wrote: »

Finally looks like I have been issued with a number on the website so expecting sim card on Tuesday

I'm still waiting

:(

Dec4 · 25-10-2019 05:28PM

TheDriver wrote: »

5Gb? Ah christ.

Free=Free

SmartinMartin · 25-10-2019 05:29PM

SmartinMartin wrote: »

OK, just got the dreaded "oh no" text, still no clearer so I cancelled the port and set it again for 4.30pm. I'll let you know in half an hour!

Still not ported:(

lighthouse · 25-10-2019 05:29PM

Lamar Skinny Mill wrote: »

Wife was set to port at 1700. Popped the new SIM in at around 1740 and all is working thankfully both incoming and outgoing. Thank fcuk for that as I couldn't be listening to her complaining after I encouraged her to move. Weekend saved! :-)

And possibly marriage saved as well I postulate

Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

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