mytaxi change in terms 5 Euro cancellation fee

Sonny noggs wrote: »

Got caught with this on O’connell Street last week. Was at the Bank of Ireland looking to go to Grand Canal to make a meeting in time, app tells me the driver is 9 mins away, fair enough, i’ll wait . Yer man rings me 2 mins later and asks me to walk over to the GPO. Then meter on, and I’m charged as he makes his way around what seemed like half of Dublin and eventually drives me past where I started from ... didn’t say anything as it was on company account but still, taking the piss...

Only used mytaxi to save the hassle of having to pay and expense the fare.

It's about a nine minute drive(with some traffic) to O'Connell Street from Heuston Station(but he could have been somewhere else). Also, as you were at BOI, if he was coming down the quays, he asked you to cross over to save time. If he picked you up at the GPO, there is no quick U-turn, and he would have had to go up and around the Rotunda Hospital, and back down O'Connell Street anyway.
To be fair, you could have probably hailed a taxi on O'Connell Street, got to your meeting on time. But as you were expensing the fare, it cost you nothing, but it was the drivers fault he took the long way(which he probably didn't).

bonjurkes wrote: »

mytaxi claims they are closely watching for possible abuse of cancellation by drivers.

Maybe they should watch on drivers that charge one fee on the spot but then claim a different, lower, one on the app.

It has happened to me once or twice, always going to the airport. Lets say fare was €20, driver took the money (I pay cash) but then I got a receipt for €15. He even told me he was doing it to avoid paying whatever fee or commission the app charges them or the likes of it.

Ah in 2015 I predicted that Hailo would rule the market and wipe out radio firms

What do I know

downtheroad wrote: »

Email from MyTaxi. You will hear that all passengers will start to be charged a cancellation fee for cancelling on drivers after their driver has accepted and is en route to the passenger. While this charge will apply to everyone while hailing on their personal account, this charge will not be applied when you order using your mytaxi | business account.

1 rule for business customers and another for regular users.

There's much less messing with business people. There's a lot of messers using the app nowadays, especially at weekends.
Last Saturday evening I tried working the app. Of the first five job offers I completed two jobs and got three " no contacts" . I don't have the time or patience for that carry on so I switched off the app and worked the ranks. Hopefully this new policy gets rid of some of the messers.
As for using the app in the city center.. why bother ?? It'll take longer and cost more. Taxis are generally plentiful around town. Flagging down a cab or going to a rank is generally cheaper and easier.

mikemac2 wrote: »

Ah in 2015 I predicted that Hailo would rule the market and wipe out radio firms

What do I know

I've been using them since MyTaxi became crap,

downtheroad wrote: »

I like to use the app because the amount of taxis in Dublin that don't accept card payment is frankly disgraceful. I don't carry cash and don't want to stop on journey to use an ATM. But this cancellation fee along with €2 booking charge will make people consider other options.

Fair enough... And if you're willing to pay a 2 euro premium on top of your fare for the convenience of using a card that's your prerogative. However cards & cash are not mutually exclusive. I carry both. There are still quite a few establishments around who take cash only. A few notes in your pocket weigh nothing and take up virtually no space. Always handy to have. Personally I think a snobbishness has developed recently where some people think cash is not cool or trendy but that's a whole other discussion.

magicbastarder wrote: »

are the car details visible in mytaxi when a driver accepts?
i.e. do you know if it's going to be a knackered old avensis coming to pick you up?

they are. I despise have to pay to be brought in a Prius.

Reasons I use Mytaxi
1. I don't carry much cash, certainly not an indefinite amount. Taxi fares are indefinite, a route I take regularly can range in fare from e13 to e19.
2. I like my trip history, never fail to have a receipt come expense clsim time.
3. I work in a business park. Taxis do not cone near us unless hailed.

Reasons why I disagree with cancel charge.

1. Geolocation. Despite saving my eircode, and usually being in a fixed position for up to 8hrs, mytaxi routinely gets mt saved 'Work' location wrong. Driver arrives 3km away. Presume this fee would apply to me now.

2. Inexplicable driver cancels. You double check location, wait for a driver to accept, then get ready to leave. Look at phone and see driver cancelled. Total waste of my time, no respect for me, no penalty on driver.

3. If not travelling from office I use MyTaxi from the street. While waiting on my taxi, usually a time that is generously under estimated by the app, I see other empty mytaxi cabs pass me by. By waiting on my mytaxi, I have missed trains home. Recently when this occurs I cancel and hope a nearer taxi collects me. Roguish behaviour now with a fine, but all I am doing is trying to get the most available / near to me taxi.

Ashleigh1986 wrote: »

Genghis.....like all organisations there is a system with my taxis .
The more work you do with my taxis the higher up the scale you go.
There is a gold/ silver/ bronze scale with them.
Do so many calls in a week get gold and so on.
Also there is a priority scale with them.
What happens a lot of the time is that your call is going first to either a gold or priority driver.
In this instance it's not and IT SHOULD be going to the nearest car .
That's why you will see free cars driving by you .
If my taxi gave a crap about their customers they would drop this marking of drivers and just send nearest car all the time.
Also 3 cancellations by a driver in a week and you should be banned off the system.
My taxi is completely run from Dublin .
How can you run a company with no representation whatsoever around the cities of a country you operate in ????

The priority system only applies to pre-booked jobs. Instant job still go to the nearest driver.

A lot of people complaining about certain taxis not able to take credit cards, but can I add that Dublin Bus doesn't allow credit cards at all.

shanec1928 wrote: »

not really sure why that’s relevant. Taxis don’t accept leap cards...

. 10/10