mytaxi change in terms 5 Euro cancellation fee

Bigmac1euro

See new mytaxi T&C's.
I just received this email today

Subscription Service:
We are introducing terms for a subscription service. Where we make this service available (currently trialed with a limited number of passengers), it allows you to pre-purchase time-limited plans that can be used to avail of discounts on rides.

Match Service:
We are introducing terms for our Match service. Where we make this service available, it allows passengers to share a licensed taxi with other passengers who are travelling in the same direction and split the cost. The Match service is optional to our passengers and is currently only available in Limerick.

Voucher Conditions:
We’re updating our terms to set out the conditions that apply to your use of vouchers and promotional codes. These new terms make it clear how and when you can use such vouchers and codes to pay for trips via the mytaxi app.

Payment Terms:
We’re changing our terms dealing with cashless payment to make our respective rights and responsibilities clearer.

Cancellation Fee:
We’re introducing a €5 passenger cancellation fee. You can cancel your trip at any time, but you may be charged a fee in certain cases where a driver already accepted your request, for example where you cancel 2 minutes or more after a driver accepts your request and is on route to pick you up. Read more about this change here. - https://mytaxi.com/fileadmin/Legal_Documents/Ireland/IE-Cancellation-Fee-May19.pdf

Future changes to the terms:
We’re updating our terms to allow us to make minor changes to our terms in future without having to ask you to accept those terms. We’re also updating our terms to require us to take certain steps should we make more significant changes to our terms in future.

theteal

Issue? Seems fair tbh

heebusjeebus

There should be a similar charge on taxi drivers who cancel.

dudara

Moving to Commuting & Transport as there is no Consumer Issue here

dudara

BailMeOut

seems very reasonable to me.

Full details in this PDF

https://mytaxi.com/fileadmin/Legal_Documents/Ireland/IE-Cancellation-Fee-May19.pdf

magicbastarder

do they refund the customer €5 if the taxi is late?
i'm referring to this, btw:

If a customer is not at the collection address within five minutes of the taxi driver’s arrival, meaning the driver has to cancel the order, there will also be a €5 fee.

https://www.thejournal.ie/mytaxi-cancellation-fee-4626578-May2019/

Tiercel Dave

Bigmac1euro wrote: »

.....for example where you cancel 2 minutes or more after a driver accepts your request.....

Wording doesn't seem right, should it not be '2 minutes or less'
The idea is fair though.....

magicbastarder

Tiercel Dave wrote: »

Wording doesn't seem right, should it not be '2 minutes or less'
The idea is fair though.....

no, i think the wording makes sense. if you cancel quickly enough, they'll operate on a 'no harm' basis.

jim o doom

magicbastarder wrote: »

do they refund the customer €5 if the taxi is late?
i'm referring to this, btw:

https://www.thejournal.ie/mytaxi-cancellation-fee-4626578-May2019/

That sounds fair and reasonable, so I'm guessing not a chance in hell.

BailMeOut

Tiercel Dave wrote: »

Wording doesn't seem right, should it not be '2 minutes or less'
The idea is fair though.....

says "If you decide to cancel your order for a taxi 2 or more minutes after the taxi driver accepted your order, you will be charged a €5 Cancellation Fee."

so if you can cancel less than 2 mins after driver accepts you would not be charged.

Bigmac1euro

What happens if the driver thinks hes outside.
But its put him outside the wrong address.
You then go out and check and hes not there.
You miss a phone call and ring him back and by this stage he's already cancelled.

You lose your 5 euro (maybe booking fee as well ?? but I dont think so)

I can see problems with this wait and see!

Ashleigh1986

From a TAXIDRIVERS viewpoint .
What is happening is people are going on the my taxi app at bus stops.
They are obviously waiting for a bus and not a taxi .
If the bus suddenly appears down the road approaching them , they will cancel the taxi .
This normally happens during rush hours when buses are running late .
It highly frustrating from a TAXIDRIVERS viewpoint as demand is high for taxis at that time .
I take people's views on here about drivers cancelling calls on route .
In this case some would be flagged down on route to customer .
From a customers viewpoint that to is highly frustrating .

magicbastarder

was just talking to a colleague about this - his partner has on several occasions booked a taxi on the app, and several minutes later, the driver has cancelled it. what happens then?

Bigmac1euro

magicbastarder wrote: »

was just talking to a colleague about this - his partner has on several occasions booked a taxi on the app, and several minutes later, the driver has cancelled it. what happens then?

This is what I'm worried about.

Also this happened to me on saturday.
I booked a taxi. And no sign, my battery died so i stayed where i was. He never showed up and when I got my phone powered on when I got home it said he had cancelled and I had missed calls.
Would I be getting charged for that now ?
I find taxis cancel on me WAY more often then I cancel on them, its constant on that app. I get 2/3 different drivers whenever I hail especially on weekend.

Bigmac1euro

Ashleigh1986 wrote: »

From a TAXIDRIVERS viewpoint .
What is happening is people are going on the my taxi app at bus stops.
They are obviously waiting for a bus and not a taxi .
If the bus suddenly appears down the road approaching them , they will cancel the taxi .
This normally happens during rush hours when buses are running late .
It highly frustrating from a TAXIDRIVERS viewpoint as demand is high for taxis at that time .
I take people's views on here about drivers cancelling calls on route .
In this case some would be flagged down on route to customer .
From a customers viewpoint that to is highly frustrating .

Is the taxi man getting this fee ? or is it a % ?

martyoo

I think it's fair but it should go both ways.

bonjurkes

Mytaxi says on twitter that if driver cancels the ride, driver doesn't pay anything, but mytaxi claims they are closely watching for possible abuse of cancellation by drivers.

Only passengers will have to pay for €5 fee if they cancel after 2 minutes of requesting taxi.

Balmed Out

I have no problem with the five euro however there could be issues. I know i have often had a taxi driver claim to have been at a location to collect me when they haven't.

Ashleigh1986

Bigmac1euro wrote: »

Is the taxi man getting this fee ? or is it a % ?

Big Mac .... We pay 12% commission to my taxis on all calls given to us .
Prior to this we got no return on cancelled calls .

theyve some fuppin cheek

the geolocation since they moved to new app is consistently awful

the mapping of the closest taxi doesnt take route into account so a taxi that is straight line one minute from you but might have to take a ten minute detour to get there is always down as the lower time (if you think this doesnt come up a lot, try using the app on the quays or oconnell st sometime)

why you cannot move and the app track you after ordering is beyond me

taxis show as numerous and available until you hit to book then they all disappear and after five mins of searching some fella an hour away takes the fare

essentially this has become a sh1t service to use for quick pickup and its my last alternative these days- it used to work very well

i use it to pre-book these days, or if ive missed the last bus ill have a quick look. but the service is a long long way from what it was before new app and rebranding and a cancellation fee should be some way down the list of their concerns

iamtony

magicbastarder wrote: »

was just talking to a colleague about this - his partner has on several occasions booked a taxi on the app, and several minutes later, the driver has cancelled it. what happens then?

You don't do anything, the job goes back to the system and another driver will accept. You stay where you are and a driver that might even be closer to you could accept the booking. You haven't lost money on that transaction.
A taxi driver on the other hand IS out of pocket. Your messing with his livelyhood. He could be passing by customers on the street to get to you. Honestly it's become a big problem. I've spent 20 minutes(as a driver) heading towards customers and then they pull in a taxi or something and just cancel. It's something that's becoming more common as people become more self centred and don't care who they are effecting once they are ok. When you book and you don't like the eta, then you should cancel. This nonsense of letting a driver head towards you and then taking a street car if you see one first has to stop it's terrible.

P.s drivers are already paid a cancellation fee when people cancel after a certain amount of time. Mytaxi have covered this cost themselves. It's obviously becoming to big a problem for them to just pay it and keep everyone happy.

Bigmac1euro

Ashleigh1986 wrote: »

Big Mac .... We pay 12% commission to my taxis on all calls given to us .
Prior to this we got no return on cancelled calls .

I know this, I’ve spoken to plenty of taxi men and I think 12% is a bit much for mytaxi to charge and cancellations obviously meant nothing.

But what I was asking was, does the taxi get the full 5 euro cancellation or does mytaxi get it. I assume the taxi driver gets it minus the 12%

I feel this cancellation fee could be open to be abused, I hope I’m wrong though. But I cant see mytaxi minding it they are making money on it.....

Many a dodgy taxi man out there not even legit.
Also just as many dodgy passengers.

I feel taxis and passengers should move to a different service which doesn’t charge such high fees. The service went down hill after Hailo.

Bigmac1euro

iamtony wrote: »

.

P.s drivers are already paid a cancellation fee when people cancel after a certain amount of time. Mytaxi have covered this cost themselves. It's obviously becoming to big a problem for them to just pay it and keep everyone happy.

Ashleigh above says different ???

bonjurkes

iamtony wrote: »

You don't do anything, the job goes back to the system and another driver will accept. You stay where you are and a driver that might even be closer to you could accept the booking. You haven't lost money on that transaction.
A taxi driver on the other hand IS out of pocket. Your messing with his livelyhood. He could be passing by customers on the street to get to you. Honestly it's become a big problem. I've spent 20 minutes(as a driver) heading towards customers and then they pull in a taxi or something and just cancel. It's something that's becoming more common as people become more self centred and don't care who they are effecting once they are ok. When you book and you don't like the eta, then you should cancel. This nonsense of letting a driver head towards you and then taking a street car if you see one first has to stop it's terrible.

I lose time thou. Most of the time, some driver accepts my ride but puts me on hold till he completes his current job. 10-15 minutes pass and then driver cancels it. For this case, if I have to cancel this trip I will have to pay €5 then appeal thru the app to get my money back. Plus if I am in hurry, I will lose time.

As a passenger, this is what I consider: I hail the taxi thru an app that I have to pay €2 so taxi will come and pick me up. When driver accepts my request app says that driver will be here in 5 minutes, which is fine. If this takes longer (because of the miscalculation of the app, driver, traffic, you name it) and if I see a taxi passing nearby, I would cancel the trip and go for the closest taxi passing by which will save my time and money.

iamtony wrote: »

P.s drivers are already paid a cancellation fee when people cancel after a certain amount of time. Mytaxi have covered this cost themselves. It's obviously becoming to big a problem for them to just pay it and keep everyone happy.

How does driver get penalized when they put their next customer on hold while they deliver current passenger and then cancel the next trip. Does mytaxi charge you any money or give you any warning? Or do they just let you get away with it?

Ashleigh1986

I agree big mac but no system is flawless , especially ones involving TAXIDRIVERS.
There's a gold/ silver/ bronze status with my taxi.
The more calls you do the higher up the grade you go .
The cars that are gold will see the calls in their app longer than silver... Longer than bronze .
It's created a dog eat dog among drivers .
Some drivers don't even turn on app anymore .
To many cars (galway ) for the amount of work coming tru the app.

KoolKid

Moved away from My Taxi a long time ago due to constant driver cancellations.
I have no problem with the customer being charged for cancellations but it has to go both ways . I have often hailed a taxi on the street and get in to see him cancelling his booked fare.

iamtony

bonjurkes wrote: »

I lose time thou. Most of the time, some driver accepts my ride but puts me on hold till he completes his current job. 10-15 minutes pass and then driver cancels it. For this case, if I have to cancel this trip I will have to pay €5 then appeal thru the app to get my money back. Plus if I am in hurry, I will lose time.

As a passenger, this is what I consider: I hail the taxi thru an app that I have to pay €2 so taxi will come and pick me up. When driver accepts my request app says that driver will be here in 5 minutes, which is fine. If this takes longer (because of the miscalculation of the app, driver, traffic, you name it) and if I see a taxi passing nearby, I would cancel the trip and go for the closest taxi passing by which will save my time and money.



How does driver get penalized when they put their next customer on hold while they deliver current passenger and then cancel the next trip. Does mytaxi charge you any money or give you any warning? Or do they just let you get away with it?

if drivers constantly cancel they get barred off the mytaxi system. For drivers accepting jobs while on jobs that is a practise they shouldn't engage in and you should report it in the app.
Sometimes traffic changes after a driver has accepted your booking like a protest (more common than you think) of a collision and it's not the fault of the driver if he can't make it exactly on the time the app told you. Sometimes that is why drivers cancel, and I've genuinely done it with the good of the customer in mind. If I'm stuck somewhere and I think they have a better chance of getting a closer car then I will let it go.

bonjurkes

iamtony wrote: »

if drivers constantly cancel they get barred off the mytaxi system. For drivers accepting jobs while on jobs that is a practise they shouldn't engage in and you should report it in the app.

Well mytaxi app itself allows this, practically it says : Please hold on while your driver completes his current job. He will right be with you. So mytaxi endorses this feature.

iamtony wrote: »

Sometimes traffic changes after a driver has accepted your booking like a protest (more common than you think) of a collision and it's not the fault of the driver if he can't make it exactly on the time the app told you. Sometimes that is why drivers cancel, and I've genuinely done it with the good of the customer in mind. If I'm stuck somewhere and I think they have a better chance of getting a closer car then I will let it go.

For this case, there is an option for driver to call the passenger and let them know. But it's not feasible for the customer to call the taxi driver when there is another taxing passing by on the street, as you either hail the taxi or you lose it.

iamtony

bonjurkes wrote: »

Well mytaxi app itself allows this, practically it says : Please hold on while your driver completes his current job. He will right be with you. So mytaxi endorses this feature.



For this case, there is an option for driver to call the passenger and let them know. But it's not feasible for the customer to call the taxi driver when there is another taxing passing by on the street, as you either hail the taxi or you lose it.

Oh that's a follow on job and you only get them just as your about to drop off. It shouldn't delay you more than a minute and usually that driver will be closer than the next nearest car by a good bit as it only happens when it's busy and no other cars are available near by.

If you want to hail a taxi, hail a taxi. If you want to book one on the app then do that. Please don't do both it's very bad manners and says a lot about your character. Take other people into consideration. You can ruin an hour's pay for a driver with that kind of messing. You will probably be paid anyway if your working and if not then your not loosing money.

iamtony

Bigmac1euro wrote: »

Ashleigh above says different ???

we do. It's called a scrub payment. It isn't automatic, we have to apply for it so it's s hassle and easy to forget to do it when your busy.

Ashleigh1986

iamtony wrote: »

we do. It's called a scrub payment. It isn't automatic, we have to apply for it so it's s hassle and easy to forget to do it when your busy.

A proper system would be ...
You go on your app and order a my taxi .
Driver pulls up at destination .
Presses arrive button .
Customer has 2 minutes to get into taxi .
After that meter goes on .
Customer is aware they are on the clock regarding no charge for 2 minutes.
Unfortunately the scumbag drivers ( of which there are many) will Press the arrive button as they drive to pick up client .
As I've already said " when your dealing with TAXIDRIVERS NO SYSTEM CAN WORK 100 % "

iamtony

Ashleigh1986 wrote: »

A proper system would be ...
You go on your app and order a my taxi .
Driver pulls up at destination .
Presses arrive button .
Customer has 2 minutes to get into taxi .
After that meter goes on .
Customer is aware they are on the clock regarding no charge for 2 minutes.
Unfortunately the scumbag drivers ( of which there are many) will Press the arrive button as they drive to pick up client .
As I've already said " when your dealing with TAXIDRIVERS NO SYSTEM CAN WORK 100 % "

Jasus that's harsh, and I'm not saying there aren't scumbag drivers but I doubt many would be thinking like that for a minute worth of running the meter.
I personally will press the arrived button when I'm really near and I'm always their before the passenger but never have I used it like that. I'd give the passenger a few minutes before I think about starting the meter.

magicbastarder

iamtony wrote: »

You don't do anything, the job goes back to the system and another driver will accept. You stay where you are and a driver that might even be closer to you could accept the booking. You haven't lost money on that transaction.
A taxi driver on the other hand IS out of pocket. Your messing with his livelyhood.

maybe you don't see it as a problem, but i do. a taxi driver should not accept a booking if s/he's not sure they can make it to that customer. what's to stop a driver switching constantly if when they're on their way to a fare, another option pops up closer to them (which in my ignorance, i would expect is the reason for a lot of driver cancellations)?
it's a stupidly poor customer experience if a booked taxi can cancel without warning. from what i've heard, drivers cancelling is a relatively common experience, so i'm curious what the bar is for them to be booted off mytaxi, as you say happens?

n!ghtmancometh

Gave up on Mytaxi after they failed to honour a 50% off discount code they emailed and app notified me of after driver cancelled first booking made before midnight and second driver accepted my booking at 0:01. Fare was €43 quid.

iamtony

magicbastarder wrote: »

maybe you don't see it as a problem, but i do. a taxi driver should not accept a booking if s/he's not sure they can make it to that customer. what's to stop a driver switching constantly if when they're on their way to a fare, another option pops up closer to them (which in my ignorance, i would expect is the reason for a lot of driver cancellations)?
it's a stupidly poor customer experience if a booked taxi can cancel without warning. from what i've heard, drivers cancelling is a relatively common experience, so i'm curious what the bar is for them to be booted off mytaxi, as you say happens?

it is a problem I know. It's always been a problem. The trouble is when we started using these apps we cut out the middle man and basically became the taxi dispatcher. With a traditional taxi co. You wouldn't even know when a driver has cancelled and to be honest drivers didn't cancel as often when they had to deal with a human on the other end of the radio. It is a bit too easy now for both driver and passenger to cancel. No human interaction basically allows us to do this without too much thought, or having to explain our actions.
I can only speak for myself but I don't gerenally cancel unless I run into one of the problems I've mentioned above or a can't make a pre-booked job on time but I do know passengers cancel a lot more frequently than I do.
Can my taxi charge drivers for cancelling? Yes I suppose they could but they would probably loose more driver this making the service worse for themselves and loosing revenue at the same time. Loosing passengers who cancel regularly is not such a big loss for them as they are paying out to the drivers on behalf of the passengers.
P s drivers can't accept nor will they be offered instant hail job while actively on a job. We can accept a pre-booked job while on a job but it's obviously for a future time.

usernamegoes

It seem to me that this is a fair system if allowing for situations where the driver is taking way longer than the estimate or other things out of the passenger's control.

I think drivers should be charged for doing the same.

What is really needed is competition; more taxis or taxi-style ridesharers

Hurrache

My biggest pain in the ass is when taxi drivers accept your request and appear to be scratching their asses for the next 10 minutes, finishing their fag, coffee or whatever.

MyTaxi want to charge the customer for cancelling when this nonsene is going on. And it's not an issue with the app not updating correctly.

Ashleigh1986

usernamegoes wrote: »

It seem to me that this is a fair system if allowing for situations where the driver is taking way longer than the estimate or other things out of the passenger's control.

I think drivers should be charged for doing the same.

What is really needed is competition; more taxis or taxi-style ridesharers

I've heard it all now .
Spoken by someone who hasn't worked in the industry .
Drivers having to work a minimum of 50 hours to survive .
A lot of drivers are working over 60 hours a week.
Try doing it in your own job for even one month and see the effect it has on you and your family .
Numbers are falling and all because nobody wants to have to work these crazy hours .
Not to mention the stress of having to put up with city traffic and at times dealing with extremely awkward customers .

Sonny noggs

[Deleted User] wrote: »

the mapping of the closest taxi doesnt take route into account so a taxi that is straight line one minute from you but might have to take a ten minute detour to get there is always down as the lower time (if you think this doesnt come up a lot, try using the app on the quays or oconnell st sometime)

Got caught with this on O’connell Street last week. Was at the Bank of Ireland looking to go to Grand Canal to make a meeting in time, app tells me the driver is 9 mins away, fair enough, i’ll wait . Yer man rings me 2 mins later and asks me to walk over to the GPO. Then meter on, and I’m charged as he makes his way around what seemed like half of Dublin and eventually drives me past where I started from ... didn’t say anything as it was on company account but still, taking the piss...

Only used mytaxi to save the hassle of having to pay and expense the fare.

Conchir

Bigmac1euro wrote: »

Cancellation Fee:
We’re introducing a €5 passenger cancellation fee. You can cancel your trip at any time, but you may be charged a fee in certain cases where a driver already accepted your request, for example where you cancel 2 minutes or more after a driver accepts your request and is on route to pick you up. Read more about this change here. - https://mytaxi.com/fileadmin/Legal_Documents/Ireland/IE-Cancellation-Fee-May19.pdf

Future changes to the terms:
We’re updating our terms to allow us to make minor changes to our terms in future without having to ask you to accept those terms. We’re also updating our terms to require us to take certain steps should we make more significant changes to our terms in future.

I think the cancellation fee is going to take a lot of scrutiny away from the last change they're making. How do they decide what is a 'minor change'? Will app users be notified of minor changes, if they don't even have to accept them? Potential serious lack of transparency there, I'd almost be more wary of that than the cancellation fee.

iamtony

usernamegoes wrote: »

It seem to me that this is a fair system if allowing for situations where the driver is taking way longer than the estimate or other things out of the passenger's control.

I think drivers should be charged for doing the same.

What is really needed is competition; more taxis or taxi-style ridesharers

but if a driver is taking longer it's usually not his fault. It's the fault of traffic usually. It can't be helped. We would still be trying to get to you. And expecting to be paid at the end of it. If it's a case of a driver acting the maggot by finishing his lunch, well that's a different matter and from my experience doesn't happen that often.

And about more taxis and/or ride-sharing, ok I'll take the bait.
You could become a taxi driver if you passed the knowledge test for your area. Licences are freely available, the only catch is you need to get a wheelchair accessible taxi and expect to pay about 10k insurance.
Ride-sharing would of course bypass these issues but it would be slower journeys for you without the bus lanes, even more cancellations, fares about the same price when traffic is taken into account and a lower standard or cars etc. It goes on.

Hurrache

Ashleigh1986 wrote: »

.
Not to mention the stress of having to put up with city traffic and at times dealing with extremely awkward customers .

In fairness, in Dublin City anyway, the majority of traffic is taxis. On a weekend night the city is gridlocked with them.

iamtony

Ashleigh1986 wrote: »

I've heard it all now .
Spoken by someone who hasn't worked in the industry .
Drivers having to work a minimum of 50 hours to survive .
A lot of drivers are working over 60 hours a week.
Try doing it in your own job for even one month and see the effect it has on you and your family .
Numbers are falling and all because nobody wants to have to work these crazy hours .
Not to mention the stress of having to put up with city traffic and at times dealing with extremely awkward customers .

jasus Ashleigh were you born in 1986? You sound like the old senile drivers you'd meet at a shopping centre rank.

Ashleigh1986

Hurrache wrote: »

In fairness, in Dublin City anyway, the majority of traffic is taxis. On a weekend night the city is gridlocked with them.

Yet username goes ....wants more taxis ??????

iamtony

Hurrache wrote: »

In fairness, in Dublin City anyway, the majority of traffic is taxis. On a weekend night the city is gridlocked with them.

so the traffic in the buslanes is worse than the public lane? Weekend night I'm sure your glad of a decent supply of taxis if your out drinking.

Hurrache

iamtony wrote: »

so the traffic in the buslanes is worse than the public lane? Weekend night I'm sure your glad of a decent supply of taxis if your out drinking.

No idea what your first sentence means, or how it's relative to what I posted.

Your second sentence has nothing to do what I said either, I never commented on the supply of taxis. Just pointing out the irony of a taxi driver complaining about traffic when they make up the bulk of it.

iamtony

Hurrache wrote: »

No idea what your first sentence means, or how it's relative to what I posted.

Your second sentence has nothing to do what I said either, I never commented on the supply of taxis. Just pointing out the irony of a taxi driver complaining about traffic when they make up the bulk of it.

First sentence was about you saying the majority of traffic is taxis. If that were true, the traffic in the bus lanes should he worse than in the normal lane.

fullstop

iamtony wrote: »

Take other people into consideration. You can ruin an hour's pay for a driver with that kind of messing. You will probably be paid anyway if your working and if not then your not loosing money.

So taking people into consideration only works one way does it? **** the customer, it isn't costing them anything :rolleyes:

Closed my account with this shower a fair while back. about 75% of the taxis I booked on it cancelled, but sure I don't matter, it's not costing me an hour's pay.

Phileas Frog

iamtony wrote: »

First sentence was about you saying the majority of traffic is taxis. If that were true, the traffic in the bus lanes should he worse than in the normal lane.

Taxis are not confined to the bus lanes though...

Marcusm

iamtony wrote: »

You don't do anything, the job goes back to the system and another driver will accept. You stay where you are and a driver that might even be closer to you could accept the booking. You haven't lost money on that transaction.
A taxi driver on the other hand IS out of pocket. Your messing with his livelyhood. He could be passing by customers on the street to get to you. Honestly it's become a big problem. I've spent 20 minutes(as a driver) heading towards customers and then they pull in a taxi or something and just cancel. It's something that's becoming more common as people become more self centred and don't care who they are effecting once they are ok. When you book and you don't like the eta, then you should cancel. This nonsense of letting a driver head towards you and then taking a street car if you see one first has to stop it's terrible.

P.s drivers are already paid a cancellation fee when people cancel after a certain amount of time. Mytaxi have covered this cost themselves. It's obviously becoming to big a problem for them to just pay it and keep everyone happy.

That works both ways - the punter could order the taxi and then find out it’s cancelled 5 minutes later and perhaps multiple taxis have passed by. If drivers think punters are acting up then there should also be a cancellation penalty for a driver which accepts a fare and then cancels it.

Hurrache

iamtony wrote: »

First sentence was about you saying the majority of traffic is taxis. If that were true, the traffic in the bus lanes should he worse than in the normal lane.

Bizarre logic.