Galaxy buds preorder reward

JSquiggle wrote: »

Hi all,
I preordered the galaxy S10+ and was told that I could redeem free galaxy buds from the galaxy members app on my new phone, however there is no benefits option as stated on the preorder page or in the screenshots for the app.
I'm wondering if it is working for any of you?

Same for me. It must be specific to Ireland as my friend in UK can see it using the same app version.

Davy wrote: »

Just use the website in the meantime:> Claim free pre-order Galaxy Buds HERE



(Track here with ID and email)

ldr wrote: »

Same here. Bought the s10+ from amazon.uk and cant see how to make the claim inside the galaxy members app.

I put the claim through https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/get-started but still haven't received their confirmation email but I do have a claim ID

Just use the link from @Davy above. That's exactly what the benefit section in the Samsung Members App, would be linking you too. I did it via the website yesterday evening and got a response today...... They are reviewing my claim and will be back to me within 7 days.

PTH2009 wrote: »

Was onto three chat this morning about getting a proof of purchase receipt (the one Samsung show on there examples) and the feckers still haven't sent it on

For IMEI numbers do you put in the gaps when you *#06# on the phone??

You just put in the imei number as it is, no spaces. You'll also find it on the side of the Galaxy S box. Hope I'm understanding you correctly.

PTH2009 wrote: »

Do u put the * in or just the numbers???

Bit confusing when you use the keypad way cause they have gaps near the end of the number

On the Samsung members app found an IMEI number with no / brackets under my products. So do I put that in??

Go to Settings/About Phone and put in the 15 digit IMEI (slot 1) number. It's 15 digits long with numbers only, and no gaps.

Mine is crazy slow. Applied on Sunday and it's still not confirmed.

Applied last night

Screen shotted the confirmation email for my phone which was ordered on the 21st Feb. Three eventually send me on a proof of purchase but the idiots had the order date down as the 8th March. Hoping the documents I send will work too good of an opportunity too let slip

They're definitely a lot faster then the Gearfit offer with the S7. Took 19 days between received and validated back then. Only took 1 day this time around.

DylanK wrote:

Just got a text stating my claim for the earbud has been validated

I finally got mine validated after getting the first text/mail on Sunday morning!!

"Your free Samsung Galaxy Buds (white) will be dispatched to the postal address you gave on your claim within the next 30 days by courier"

Whaat? A white one? I thought they're gna send one that matches the phone colour, in my case I got a black S10+

Anyone been able to successfully claim preorder buds with three?
Sent in a copy of my original order confirmation email (including email date of 21st feb) and it got rejected for the following:

"Please provide a clear copy of your proof of purchase, that clearly shows the eligible pre-order date"

Anyone who has been successful, what did you submit?

Thanks!

rawn wrote: »

I just screenshot my confirmation email from 3

Was that just the first email?
Did you show the email date ok yours?

Thanks

Heard noting back yet applied Monday night

Bet there will be a problem with the proof of purchase as it was a screenshot of the phone order confirmation email and then after I asked three they sent me on one but put the order date as 08th March

Claim successfully validated will have my buds in the next 30 days ðŸ˜ðŸ˜

Any reviews of how the buds are ??