The RTE Player Thread

andrewk08 · 06-01-2019 8:24pm #1

We have not had a TV for over 10 years now and occasionally watch RTE Player.

The RTE Player stopped working on my PC (Vista) in Jan 2019.
When you attempt to play something, the adverts play OK but then it displays the message:

"This programme cannot be streamed due to rights restrictions."

I have updated my flash player to the very latest software.
Tried Microsoft IE, Firefox and Chrome.

I see that the URL displays as:
https://beta.rte.ie/player/
and typing the old URL redirects straight back to this.

TNaG player works fine.

Anyone else experiencing a problem?

Bananaleaf · 06-01-2019 8:31pm

Yes it doesn't work for me either.

It was bad enough at times before the switch but it's incredibly bad now.

jahalpin · 06-01-2019 10:48pm

It's not working for me in Dublin on either Android or Windows 10

Did RTE do any testing at all before releasing this?

VeryTerry · 07-01-2019 2:26pm

I'm abroad using a VPN and was having the same problem. Opening it in incognito mode fixed it for me.

TF9 · 16-01-2019 7:28am

VeryTerry wrote: »

I'm abroad using a VPN and was having the same problem. Opening it in incognito mode fixed it for me.

How do you use incognito mode, VeryTerry? What particular VPN are you using for incognito mode?

I ask because I'm also abroad and using a VPN. I first started using RTE Player approx. December 18th, and it was working OK for me until a few days ago - late last week. Since then I keep getting a very brief flash of a message that's way too quick for me to read but apparently mentions something about a proxy being detected by their system, or something like that, and then I get the "This programme cannot be streamed due to rights restrictions" message.

Shouldn't at least one of us here try contacting RTE directly to let them know about these latest problems with their Player, so that they can possibly fix it for us?

Any help will be greatly well-appreciated - thanks.

TF9 · 16-01-2019 7:30am

I forgot to mention that I tried signing up for an account on RTE Player, but that apparently didn't make any difference, then I even tried using a different VPN, but that didn't seem to help at all either.

TF9 · 16-01-2019 9:44am

I've now sent RTE an e-mail message about their Player via the following page -

https://www.rte.ie/player/profile/contact

I've also found that the following e-mail address can be used -

playerfeedback@rte.ie

If as many of us as reasonably possible promptly inform RTE about the issue/problem, then maybe the more urgent they will realize the situation is, and the sooner they'll get it fixed for us, at least hopefully.

Iamlegend24 · 16-01-2019 8:03pm

No joys for me either.

Iamlegend24 · 16-01-2019 8:07pm

For me I can watch live no problem but if I want to watch a programme I can hear it, subtitles are perfect but no picture.

Iamlegend24 · 16-01-2019 8:07pm

...and of course the adverts are perfect

YFlyer · 16-01-2019 8:57pm

I was just able to watch Katie on the RTE Player app and through the RTE website. Using a Sony Xperia phone.

VeryTerry · 16-01-2019 9:03pm

TF9 wrote: »

How do you use incognito mode, VeryTerry? What particular VPN are you using for incognito mode?

I ask because I'm also abroad and using a VPN. I first started using RTE Player approx. December 18th, and it was working OK for me until a few days ago - late last week. Since then I keep getting a very brief flash of a message that's way too quick for me to read but apparently mentions something about a proxy being detected by their system, or something like that, and then I get the "This programme cannot be streamed due to rights restrictions" message.

Shouldn't at least one of us here try contacting RTE directly to let them know about these latest problems with their Player, so that they can possibly fix it for us?

Any help will be greatly well-appreciated - thanks.

On the top right of your Google chrome browser there's 3 dots. If you click on it you get the option to open ”New incognito window".

I'm getting the same message as you so they are obviously able to detect the VPN now. Incognito mode still works well for the BBC iPlayer which is the most important thing anyway.

andrewk08 · 25-01-2019 8:52am

I received this reply from RTE:

"Thanks for sending on the info regarding compatibility on Vista, it would appear this is the case indeed. We will send this on to our developers for further investigation."

So it may well be that Vista is just incompatible now and that I need to upgrade my computer

TF9 · 28-01-2019 9:59am

andrewk08 wrote: »

I received this reply from RTE:

"Thanks for sending on the info regarding compatibility on Vista, it would appear this is the case indeed. We will send this on to our developers for further investigation."

So it may well be that Vista is just incompatible now and that I need to upgrade my computer

Well, I never received any reply from them to either of my 2 e-mails, and I'm on Windows 7, using a VPN from abroad, and although RTE Player had been working fine for me through early January, ever since then I've been getting the same brief flashes that indicate some type of proxy being detected and then the dreaded "This programme cannot be streamed due to rights restrictions" message.

And I've tried signing into my RTE Player account, tried different VPN's, and tried using different web browsers, but to no avail. If they still haven't gotten it fixed by now, they likely never will.

I just need to see Episodes 2, 3, 4, & 7 of Season 1 of "On Home Ground". Is it possible that anyone who may be able to could possibly record just the episodes that I need onto DVD recordable discs that I could pay for? If anyone whatsoever could help me out in any way at all, it'll be greatly well-appreciated - THANKS.

TF9 · 28-01-2019 10:03am

VeryTerry wrote: »

On the top right of your Google chrome browser there's 3 dots. If you click on it you get the option to open ”New incognito window".

I'm getting the same message as you so they are obviously able to detect the VPN now. Incognito mode still works well for the BBC iPlayer which is the most important thing anyway.

Thanks for that, but I've tried it in different web browsers, with different VPN's, all while signed into my RTE Player account, but the same problem still persists for me, and I can't get the only program that I need to see on RTE Player, "On Home Ground", on BBC iPlayer either.

padjocollins · 30-01-2019 8:25pm

try it without using any vpn . worked for me using chrome incognito.
my next problem is downloading episodes. i used to use youtube-dl with the old player. it worked great but not anymore. I need to get the stream url but can't seem to find it. anyone got a solution to download episodes ? thanks

padjocollins · 30-01-2019 9:19pm

actually, i made a mistake. I was playing stuff on the rte website that wasn't geo restricted. that's why i worked. i can't get geo blocked stuff to work witn any combination of incognito or irish vpn . any help/advice appreciated

TF9 · 18-02-2019 7:37am

Can't ANYONE help me? I still can't get RTE Player to work for me, and I only need to see Episodes 2, 3, 4, & 7 of Season 1 of "On Home Ground".

Is it possible at all that ANYONE who may be able to could possibly record just the 4 episodes of "On Home Ground" for me onto DVD recordable discs that I could pay for, plus the shipping costs, etc.? If there's ANYONE whatsoever out there who could (please) help me out in any way at all, it'll be tremendously appreciated - THANKS.

lertsnim · 18-02-2019 10:27am

I watched Dermot Bannon looking at fancy houses on the RTE Player last night with no problems. Using Windows 10. Checked on my android phone just now and it works there too with no issues.

andrewk08 · 18-02-2019 11:00am

RTE confirmed to me that the player will no longer work on Windows Vista.

On Windows 10, I found a bug last night where the program would not restart after the adverts located after the first part (i.e 15mins in or something). Player just kept loops to the start.
To over come this, I manually selected the location after the ad break marker whereupon it played the adverts but continued as normal.

TF9 · 22-02-2019 10:16am

lertsnim wrote: »

I watched Dermot Bannon looking at fancy houses on the RTE Player last night with no problems. Using Windows 10. Checked on my android phone just now and it works there too with no issues.

Thanks, but I forgot to mention that I'm in the USA, and although I had managed to find a way to get RTE Player to work for me in mid-December, it stopped working for me in early January, and ever since then, everything I've tried has unfortunately been to no avail.

Axwell · 01-04-2019 1:22am

Is anyone able to get this working abroad on a VPN yet? What VPN are you using?

Coillte_Bhoy · 10-06-2019 7:33pm

Wtf is the story with this 'service'? Rarely works and when it does its freezing every few minutes no matter what browser i try. Its playing fine on my smart TV but i cant see the 'On Now' option and i want to watch the match this evening. I regularly watch UTV, Ch4 and BBC players with zero issues, its a joke at this stage. Anyone on how i cna watch it live on the TV, ijust dont see that option?

pjohnson · 16-06-2019 6:42pm

Does anyone know how to make this thing work?

Rte Player XL seems to be nuked now

horse7 · 06-07-2019 7:08pm

Any updates?

Akrasia · 07-07-2019 2:36pm

Absolutely useless. I'm trying to watch a football match, I have 40mbs on my wifi but it's still only capable of streaming in ultra low resolution and still buffers at least once a minute

horse7 · 07-07-2019 2:57pm

I can get the player on my tablet but not on my android box ,all have a VPN.

Mr E · 07-07-2019 3:06pm

Mod: I've merged a few RTE player discussions into one thread. Let's try and centralise all discussion here, cheers.

larchielads · 09-07-2019 7:33am

horse7 wrote: »

I can get the player on my tablet but not on my android box ,all have a VPN.

Same here, nothin workin on android box

horse7 · 09-07-2019 9:01am

Can't figure out how I can get it on my tablet and not the android box.

carveone · 24-08-2019 12:37pm

Just noticed that you have to disable any ad blockers for the player to work. Otherwise it just sits there with "RTE Player" on the window.

Rather annoyingly, you can't switch to the boards.ie tab without the ads stopping. They make you have that tab active.... Grrr.

DeSelby83 · 01-09-2019 9:51am

Has anyone got a fix for this adblocker nonsense on the rte player on a laptop. I don't have any installed yet it keeps telling me I do.
EDIT: Using a VPN and have tried incognito mode and still getting the same errors

Donegal Storm · 05-09-2019 10:43pm

Anyone with webOS on an LG tv here? RTE player is completely broken for the past few weeks for me, ads play fine but then just get a "This service is having issues" message, if I click try again it just plays the ads (instantly and in perfect resolution) again before the same message pops up. Incredibly frustrating.

Already complained to RTE about it but just got some nonsense reply that my 150mbps internet is probably the issue

The Black Oil · 16-12-2019 7:31am

Hopefully they'll sort things out.

RTÉ 'committed' to improving Player after complaints about 'frustrating' and 'unusable' service

https://www.thejournal.ie/rte-player-complaints-2-4932320-Dec2019/

riclad · 27-12-2019 4:30pm

i just tried it on 3 browser,s . i downloaded the brave browser today .
The player runs the ads fine, then it says security error.
i ,m running windows 7 on a pc.
This is the first time i could not use the iplayer .
I,ll just watch the programs using another website .
i,m not using an adblocker.
the bbc iplayer would always work until a year ago.
i think the bbc player requires users to be registered .
i just watch bbc live using a website stream, not from the bbc.
my internet speed is 50meg per second.
there,s only a few programs i watch on rte anyway.

bodhrandude · 26-01-2020 4:42am

I tried to watch the first episode of Vikings season 6 on the player, all was grand for the first quarter until commercial breaks, the series never resumed after the ads so I refreshed it and it went back to the starting. Stupid player. I ended up downloading it in the end, why it doesn't automatically go back to the episode I don't know, but it ruined legitimately watching the series as it doesn't explain what to do after the ads just sits there in the last froze frame. It takes me 2 or 3 minutes to download an episode as a torrent, RTE player is pretty useless.

Fionn · 26-01-2020 7:00pm

I tried it today on my PC, after I clicked on a programme it just came back with 'This programme cannot be streamed due to rights restrictions'
Why in the blazes have they got the programme up if you cant stream it??

Another load of rubbish from RTE!

Full_Circle_81 · 27-01-2020 10:38am

Has anyone else noticed how it doesn't let you stream certain shows on certain platforms? Godfather of Harlem is available on its Android app, but not available on its LG TV app? And this is the updated red version of the app on the tv too....

lertsnim · 27-01-2020 1:29pm

Fionn wrote: »

I tried it today on my PC, after I clicked on a programme it just came back with 'This programme cannot be streamed due to rights restrictions'
Why in the blazes have they got the programme up if you cant stream it??

Another load of rubbish from RTE!

What programme said that? And do you use a VPN?

colman1212 · 31-01-2020 9:14pm

Using Express VPN and having the same issue. I want to watch the Six Nations :-(

fryup · 20-02-2022 12:34pm

will RTE player still work if i change my location to UK on my samsung TV?

dub_citizen · 09-12-2022 8:30pm

I live in Dublin, pay tv license, have broadband. I have a Samsung smart tv, 2021. it has RTE player app. I have a RTE account.

However I cannot watch the World cup matches live from app on the TV. They are not available. I have to put the match on my laptop and connect it to the smart tv to be able to watch it. Is there a workaround? Any advice?

The RTE player app on the tv doesnt have the same available programs as the Rte player site. What is the point of having it on the tv then?

BobbyMalone · 13-04-2023 6:19pm

Does anybody think it's odd that the first season of Kin has been taken off the Player? I asked and they said it's a rights issue - I thought RTE part funded this show?

The RTE Player Thread

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