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Raspberry Pi 3 Model B+ Board €20.80 incl. delivery @ Arrow

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    #122
    Roberto_gas
    Registered Users Posts: 3,949 ✭✭✭Roberto_gas


    beercr8te wrote:
    Fed ex just sent me an invoice for 26.40 euro and arrow are less than helpful both on phone, stating they don't refund anymore.

    beercr8te wrote:
    Fed ex just sent me an invoice for 26.40 euro and arrow are less than helpful both on phone, stating they don't refund anymore.


    What did u do to close it ?


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    #123
    sunny2004
    Registered Users Posts: 2,538 ✭✭✭sunny2004


    Roberto_gas wrote: »
    What did u do to close it ?

    Pay it ?


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    #124
    Suckit
    Registered Users Posts: 11,215 ✭✭✭✭Suckit


    Roberto_gas wrote: »
    Lads i got an invoice today from control account vide fedex to pay 37.7eur for this....saying item value was34.4...what options do i have to get this closed ?


    How much were you charged by Arrow in total?


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    #125
    Roberto_gas
    Registered Users Posts: 3,949 ✭✭✭Roberto_gas


    Suckit wrote:
    How much were you charged by Arrow in total?


    20 euros...


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    #126
    Suckit
    Registered Users Posts: 11,215 ✭✭✭✭Suckit


    Roberto_gas wrote: »
    20 euros...


    Email them the invoice and explain to them that a mistake was made somewhere.

    The total cost of your Raspberry Pi including shipping falls under the VAT threshold. You are not due to pay anything.


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    #127
    Roberto_gas
    Registered Users Posts: 3,949 ✭✭✭Roberto_gas


    sunny2004 wrote:
    Pay it ?


    And can i get it back from anyone ?


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    #128
    Roberto_gas
    Registered Users Posts: 3,949 ✭✭✭Roberto_gas


    Suckit wrote:
    Email them the invoice and explain to them that a mistake was made somewhere.

    As in arrow or debt recovery or fedex ?


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    #129
    Suckit
    Registered Users Posts: 11,215 ✭✭✭✭Suckit


    Roberto_gas wrote: »
    As in arrow or debt recovery or fedex ?
    Fedex.


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    #130
    Roberto_gas
    Registered Users Posts: 3,949 ✭✭✭Roberto_gas


    Suckit wrote:
    Fedex.


    Ok will do...controlaccount has told me not to contact fedex directly..


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    #131
    Suckit
    Registered Users Posts: 11,215 ✭✭✭✭Suckit


    Roberto_gas wrote: »
    Ok will do...controlaccount has told me not to contact fedex directly..


    Who are controlaccount? If they are sorting it for you, then don't contact Fedex. If they are not, then email Fedex your invoice.


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    #132
    Solaris10
    Registered Users Posts: 266 ✭✭Solaris10


    Roberto_gas wrote: »
    20 euros...

    a customs value (including cost, transport, insurance and handling charges) of €22 or less you do not have to pay Customs Duty or VAT

    https://www.revenue.ie/en/importing-vehicles-duty-free-allowances/buying-of-goods-online-for-personal-use/buying-goods-from-outside-the-eu.aspx

    explain your situation, customers support teams are online now they will sort out this issue

    https://arrow.secure.force.com/arrow/apex/NewArrowPreChatForm_3?endpoint=https%3A%2F%2Flbym.la4-c2-dfw.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Den_US%23deployment_id%3D57270000000XZBj%26org_id%3D00D70000000JhFy%26button_id%3D57370000000XZCD%26session_id%3Dcc9e21a0-617c-4a1c-8892-16273620ed92


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    #133
    Tom Mann Centuria
    Registered Users Posts: 10,923 ✭✭✭✭Tom Mann Centuria


    Suckit wrote: »
    Who are controlaccount? If they are sorting it for you, then don't contact Fedex. If they are not, then email Fedex your invoice.

    Control account are debt collectors that fed ex pass the debt on to.

    Oh well, give me an easy life and a peaceful death.



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    #134
    Suckit
    Registered Users Posts: 11,215 ✭✭✭✭Suckit


    Oh, so it's not fedex asking for the money?
    It must be going on a fairly long time.


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    #135
    tryfix
    Registered Users Posts: 2,702 ✭✭✭tryfix


    4-in-1 Raspberry Pi 3 Model B+ + Acrylic Case + Cooling Fan + Heatsink Kit

    Special Price €37.77

    https://www.zapals.com/4-in-1-raspberry-pi-3-model-b-acrylic-case-cooling-fan-heatsink-kit.html

    A nice little piece of kit from China with the latest 3 b+ model and there's a 3.5" touch screen add on below for €9.43.



    3.5-inch LCD Touch Screen with Stylus Pen for Raspberry Pi 3 Model B

    https://www.zapals.com/raspberry-pi-3-model-b-3-5-inch-lcd-touch-screen-with-stylus-pen-hd-1920x1080.html


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    #136
    Roberto_gas
    Registered Users Posts: 3,949 ✭✭✭Roberto_gas


    Suckit wrote:
    Oh, so it's not fedex asking for the money? It must be going on a fairly long time.


    Yeah looks like fedex sent me some letter which inever got...


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    #137
    Suckit
    Registered Users Posts: 11,215 ✭✭✭✭Suckit


    Roberto_gas wrote: »
    Yeah looks like fedex sent me some letter which inever got...


    I am not sure who you should contact in that instance, but I would contact Fedex if it was me. I'd ring and explain I'm emailing invoice with a total of €20 including delivery and that no mail was ever received before now, if that was the case.


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    #138
    sunny2004
    Registered Users Posts: 2,538 ✭✭✭sunny2004


    Roberto_gas wrote: »
    Yeah looks like fedex sent me some letter which inever got...
    lucky that you got the letter from the debt recovery, considering you never got anything from FedEx.
    You could complain to FedEx about the letters, or ask the post office to investigate. Have you other mail that went missing ?


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    #139
    Roberto_gas
    Registered Users Posts: 3,949 ✭✭✭Roberto_gas


    sunny2004 wrote:
    lucky that you got the letter from the debt recovery, considering you never got anything from FedEx. You could complain to FedEx about the letters, or ask the post office to investigate. Have you other mail that went missing ?


    Nopes i generally get missed delivery letters...nothing from fedex..


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    #140
    beercr8te
    Registered Users Posts: 363 ✭✭beercr8te


    Roberto_gas wrote: »
    What did u do to close it ?

    I sent an email addressed to both Arrow and Fedex, attached was arrow invoices and invoices from fedex, paypal proof of payment amount, a link from fedex website pertaining to filling out export declaratio, link to revenue irelands import duty and VAT and screenshots of fedex tracking page highlighting day late delivery. I highlighted their errors and the incompetence of their customer service personal in both companies in all phone calls which I recorded. I got refund from Arrow and fedex said invoice had been paid, they wouldn't elaborate on who paid invoice. Found both companies to have sloppy customer service, I thought fedex were a world class company but after dealing with them on this issue my experience is i wouldn't send a bag of trash with them as if anything goes wrong you get the run around, thats if they don't hang up on you during phone calls which i recorded. If any of you are calling on a mobile to either company or any other company for that matter i recommend installing a call recorder app just for your protection and person records as you can hold them to account.


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    #141
    Roberto_gas
    Registered Users Posts: 3,949 ✭✭✭Roberto_gas


    beercr8te wrote:
    I sent an email addressed to both Arrow and Fedex, attached was arrow invoices and invoices from fedex, paypal proof of payment amount, a link from fedex website pertaining to filling out export declaratio, link to revenue irelands import duty and VAT and screenshots of fedex tracking page highlighting day late delivery. I highlighted their errors and the incompetence of their customer service personal in both companies in all phone calls which I recorded. I got refund from Arrow and fedex said invoice had been paid, they wouldn't elaborate on who paid invoice. Found both companies to have sloppy customer service, I thought fedex were a world class company but after dealing with them on this issue my experience is i wouldn't send a bag of trash with them as if anything goes wrong you get the run around, thats if they don't hang up on you during phone calls which i recorded. If any of you are calling on a mobile to either company or any other company for that matter i recommend installing a call recorder app just for your protection and person records as you can hold them to account.

    Just called controlaccount who told me to pay amount which i did...now on to fedex and arrow to cleanup the mess...not sure who will give me refund though...


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    #142
    Roberto_gas
    Registered Users Posts: 3,949 ✭✭✭Roberto_gas


    Solaris10 wrote:
    explain your situation, customers support teams are online now they will sort out this issue

    They said to send email cant do much..arrow folks were useless...


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    #143
    tphase
    Registered Users Posts: 1,053 ✭✭✭tphase


    tphase wrote: »
    cheque for €6 and change arrived from Revenue yesterday :)
    and finally the saga ends after almost 18 weeks - a full refund from DHL arrived in my account. They kindly included the import duty, I guess to compensate for the delay.


    Next time I'll just send the thing back :rolleyes:


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    #144
    Roberto_gas
    Registered Users Posts: 3,949 ✭✭✭Roberto_gas


    tphase wrote:
    and finally the saga ends after almost 18 weeks - a full refund from DHL arrived in my account. They kindly included the import duty, I guess to compensate for the delay.


    How did u manage that ?


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    #145
    tphase
    Registered Users Posts: 1,053 ✭✭✭tphase


    presume you're only referring to the DHL refund?
    I sent DHL a copy of the refund cheque from Revenue as proof that Revenue accepted the actual price paid as the value of the shipment and suggested it was time for them (ie DHL) to refund their charge


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    #146
    J_E
    Closed Accounts Posts: 5,734 ✭✭✭J_E


    Tom Mann Centuria wrote: »
    Control account are debt collectors that fed ex pass the debt on to.

    I've gotten letters from Controlaccount which Fedex claim to know nothing about and even after any invoices were paid. I ended up ignoring the letters and after a few 'scary' ones I never heard from them again.


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