Virgin Media Cancellation deals

bryanodowd · 23-10-2018 5:23pm

Text service just kept repeating the service improvement line, then when checked account said no details unless want mobile/multi-room tv! Will be calling to give notice. Shocked.

Lord Spence · 24-10-2018 11:24am

Lads Im so wary about moving to Sky Broadband from Virgin as I dont want to regret it for 12 months, Currently on VM240 and Sky Fibre will only be 80 but at €50 for TV and Broadband its hard to turn down, anyone in the same dilmemma?

4real · 24-10-2018 11:28am

Lord Spence wrote: »

Lads Im so wary about moving to Sky Broadband from Virgin as I dont want to regret it for 12 months, Currently on VM240 and Sky Fibre will only be 80 but at €50 for TV and Broadband its hard to turn down, anyone in the same dilmemma?

i have signed up to sky and they will not install my services until december when i go out of contract with virgin.

I will test their broadband speed as one can cancel within 14 days cooling off period. i can then go back to virgin if i wish.

podge3 · 24-10-2018 11:43am

4real wrote: »

...as one can cancel within 14 days cooling off period. i can then go back to virgin if i wish.

Are you sure on this?

Pure Telecom told me that the 14 days starts as soon as you sign the contract, not from the install date.

Lord Spence · 24-10-2018 11:46am

4real wrote: »

i have signed up to sky and they will not install my services until december when i go out of contract with virgin.

I will test their broadband speed as one can cancel within 14 days cooling off period. i can then go back to virgin if i wish.

Why are sky waiting until then to install, I was told mine would take 5-10 business days? I'm pretty sure the 14 days is from install date as that when your billing will start.

sillysocks · 24-10-2018 11:51am

Lord Spence wrote: »

Lads Im so wary about moving to Sky Broadband from Virgin as I dont want to regret it for 12 months, Currently on VM240 and Sky Fibre will only be 80 but at €50 for TV and Broadband its hard to turn down, anyone in the same dilmemma?

Yep! Definitely don’t want to change to Sky broadband as work a lot from home and can’t risk any interruptions during install or slower speeds etc.
Priced everything with Sky and also the tv separate. I’d like to try Sky Q but not pushed either way for tv.

Sent some texts to the text line and ended up being offered either broadband only at 9 months half price, or broadband and tv at 9 months half price. Ends up being 175 a year cheaper to stay as I am rather than spilt tv to Sky and Virgin for broadband.

I guess it depends on how reliant you are on the broadband. Definitely for us Virgin is the best in the area though.

4real · 24-10-2018 12:11pm

podge3 wrote: »

Are you sure on this?

Pure Telecom told me that the 14 days starts as soon as you sign the contract, not from the install date.

Cancellation period: You have the right to cancel your order for TV services, a Sky dish, a Sky Q box or other products
(e.g. extra remote controls) or any DVD or Blu-ray purchased with any content via Sky Store (where you had the option
to purchase a digital only version of the content) without giving any reason any time up to 14 days (“cooling off
period”) from the later of: (i) delivery; (ii) installation; or (iii) confirmation in writing of the relevant terms and conditions
for that product (which includes making the terms and conditions available to you in My Sky).

Lord Spence · 24-10-2018 12:38pm

sillysocks wrote: »

Yep! Definitely don’t want to change to Sky broadband as work a lot from home and can’t risk any interruptions during install or slower speeds etc.
Priced everything with Sky and also the tv separate. I’d like to try Sky Q but not pushed either way for tv.

Sent some texts to the text line and ended up being offered either broadband only at 9 months half price, or broadband and tv at 9 months half price. Ends up being 175 a year cheaper to stay as I am rather than spilt tv to Sky and Virgin for broadband.

I guess it depends on how reliant you are on the broadband. Definitely for us Virgin is the best in the area though.

You see if they offered me 9 months half price I would stay but the best they will do is 6 months half price, it annoys me more when I see others getting the 9 months thats plus my wife wants TV back and if I am gonna pay for TV I want a decent service and not that crap horizon box

Nothing surprises me now · 24-10-2018 12:46pm

Hi, just want to say many thanks for this thread. We're in late 60's and are only getting used to forums etc. Been VM customers since it began as Horizon but foolishly have never looked for discounts before, just paid up. When I saw this thread I decided to ring VM last week to see what reduction I could get. We have full bundle plus sky sports as my husband loves sport and as he's not too well, it keeps him occupied. Was offered small discount for 6 months, said I'd think about it but when I saw the text number I contacted them yesterday to see could I do better. I eventually got a reduction of 33 euro for 9 months and 18 euro for 3 months, making a saving of 351.00 for the year so thank you all. I'll also remember to contact them next year when contract due for renewal.

testtech05 · 24-10-2018 3:25pm

Hi Guys, can these deals be done over chat or text? Seem to keep getting referred to 1908 but cant call as I am away for work for a few days and would like to get sorted asap.

pc7 · 24-10-2018 3:28pm

testtech05 wrote: »

Hi Guys, can these deals be done over chat or text? Seem to keep getting referred to 1908 but cant call as I am away for work for a few days and would like to get sorted asap.

Yeah I have been doing mine over text on the mobile number 0861802267

jonnybravo · 24-10-2018 3:37pm

testtech05 wrote: »

Hi Guys, can these deals be done over chat or text? Seem to keep getting referred to 1908 but cant call as I am away for work for a few days and would like to get sorted asap.

I was told the same there. Said they can't do it by message. Will try again tomorrow.

testtech05 · 24-10-2018 3:49pm

pc7 wrote: »

Yeah I have been doing mine over text on the mobile number 0861802267

The number I was using was from the website 0861802235. Might try the other one tomorrow.

I've just been told there is no increase coming on my account (I am on 360MB BB and phone which i dont use) and also that I am in contract until December so back to the drawing board......

Nothing surprises me now · 24-10-2018 4:08pm

jonnybravo wrote: »

I was told the same there. Said they can't do it by message. Will try again tomorrow.

First time I rang, then I used text, found it better by text because I had their offer in writing and to be honest I forgot some of what the rep was offering when I rang. Good luck!

podge3 · 24-10-2018 11:12pm

4real wrote: »

Cancellation period: You have the right to cancel your order for TV services, a Sky dish, a Sky Q box or other products
(e.g. extra remote controls) or any DVD or Blu-ray purchased with any content via Sky Store (where you had the option
to purchase a digital only version of the content) without giving any reason any time up to 14 days (“cooling off
period”) from the later of: (i) delivery; (ii) installation; or (iii) confirmation in writing of the relevant terms and conditions
for that product (which includes making the terms and conditions available to you in My Sky).

I had Pure clarify this again today i.e. the cooling off period starts as soon as you sign the contract.

So you really don't have any chance to check their service as the installation will not be completed within the 14 days. Seems strange to me that Comreg will allow this but thats the way it is.

extra gravy · 24-10-2018 11:18pm

podge3 wrote: »

I had Pure clarify this again today i.e. the cooling off period starts as soon as you sign the contract.

So you really don't have any chance to check their service as the installation will not be completed within the 14 days. Seems strange to me that Comreg will allow this but thats the way it is.

So there's a minimum two week wait time between signing contract and installation? Is that not a bit excessive?

podge3 · 24-10-2018 11:35pm

extra gravy wrote: »

So there's a minimum two week wait time between signing contract and installation? Is that not a bit excessive?

Thats was Pure told me via email i.e.

"The cooling off period is 14 days from when you place the order so when the line is live, the cooling off period will be over"

dubrov · 25-10-2018 5:09am

podge3 wrote:

"The cooling off period is 14 days from when you place the order so when the line is live, the cooling off period will be over"

That's not legally enforceable. It can only start from the date you start receiving the service. I'd say they just made a mistake in the mail.

Darby_321 · 25-10-2018 11:43am

Hi guys, i was reading this thread about virgin increasing their prices but i got no notice of it so i went online and talked to a virgin assistant to check would my bill be rising. She said that the price increase does not affect me. I am on the naked 240mb broadband and now currently paying €54 a month and contract isnt up until march. Is there anything i can do now to get the better offers i.e 6 month half price or 9 month half price, or should i just wait until closer to the time when my contract is up and try then?

ec18 · 25-10-2018 11:48am

12 months half price when I rang and told them to cancel my account

pc7 · 25-10-2018 11:53am

ec18 wrote: »

12 months half price when I rang and told them to cancel my account

wow that's amazing! fair play.

Amouar · 25-10-2018 11:57am

ec18 wrote: »

12 months half price when I rang and told them to cancel my account

Didn't know that they could offer 12 months half price.

Will try to push for it when it's time to renew the contract next year

podge3 · 25-10-2018 12:06pm

dubrov wrote: »

That's not legally enforceable. It can only start from the date you start receiving the service. I'd say they just made a mistake in the mail.

I queried it and it was confirmed a second time by a "Senior Residential Sales Agent"

Benzino · 25-10-2018 12:19pm

Question for people who got a deal, did you receive anything to confirm it? I got a deal at the end of last week on the phone, but haven't recieved any confirmation of it and don't see any changes on my account. Thanks.

pc7 · 25-10-2018 12:29pm

I agreed deal by text yesterday and got email this morning confirming all, maybe check your spam folder?

podge3 · 25-10-2018 12:36pm

How long do text replies take?

Lord Spence · 25-10-2018 12:49pm

tested today and yesterday and each time they told me I needed to ring 1908

Tilikum17 · 25-10-2018 1:00pm

ec18 wrote: »

12 months half price when I rang and told them to cancel my account

What package are you on?

smelly sock · 25-10-2018 2:45pm

Lord Spence wrote: »

tested today and yesterday and each time they told me I needed to ring 1908

Yeh me to.

judeboy101 · 25-10-2018 2:46pm

Sky increasing prices in Dec friend just got email, not sure his package

Virgin Media Cancellation deals

Comments