Anyone having problems with Eir today?

tedpan · 15-10-2018 12:12PM

Oaklee Straight Neighborhood wrote:

They are only the messengers, who unfortunately always get the blame.

They should have proper training, both on products and how to use the telephone. I was hung up on twice and when I spoke to a rep, they had no idea how to resolve the issue, totally useless at all levels to be honest..

Rifter · 15-10-2018 01:30PM

My broadband is still down since Saturday!! Anybody else still without service?

15-10-2018 01:54PM

Has anyone tried to ring to get money of there bill becuase of the outage did anyone get anything off

muffler · 15-10-2018 02:46PM

Deleted User wrote: »

Has anyone tried to ring to get money of there bill becuase of the outage did anyone get anything off

Give it a rest ffs.

pjohnson · 15-10-2018 03:03PM

Well tried the number adress site thing but it wont accept my password so I can configure it for the laptop.

Jesus christ are they ever going to fix it?

15-10-2018 03:23PM

So what "compensation" are you BB customers looking for on Eir?

A whopping 2 - 4 euro off your next bill?

JDxtra · 15-10-2018 03:41PM

Compensation, if any, would not be worth the effort.

If Eir had any sense, they would do this:

- email all customers with an apology (properly!)
- give a summary of what happened
- explain what you will do to prevent it happening again
- discount all bills by €5 for the month, or issue credit to prepay customers

But of course none of this will happen. They won't learn, and there will be future outages. The only way to deal with this is to move your custom elsewhere.

markpb · 15-10-2018 04:05PM

Fieldog wrote: »

So what "compensation" are you BB customers looking for on Eir?

A whopping 2 - 4 euro off your next bill?

The amount per customer might be small but if all their customers did this, the total bill would be reasonably high. Don't forget that the cost to eir includes the callcentre time talking to each of the affected customers who are ringing to ask for their refund.

The total cost might be enough to make eir have a proper incident response plan - one that involves communicating with their customers, managing their expectations and providing workarounds when they exist. The cost might even encourage them to properly evaluate their DR strategy.

15-10-2018 04:06PM

pjohnson wrote: »

Well tried the number adress site thing but it wont accept my password so I can configure it for the laptop.

Jesus christ are they ever going to fix it?

I assume you are talking about the modem admin page?

The admin username and password are usually printed on a label on the back or underside of the device.
With the F2000 I believe the admin password is usually the same as the default wifi password.

iceage · 15-10-2018 04:17PM

Is there a reccommended to revert back to Eir DNS settings? If so what are they?

tuxy · 15-10-2018 04:27PM

iceage wrote: »

Is there a reccommended to revert back to Eir DNS settings? If so what are they?

This again will depend on the router you are using but the default is to remove the static DNS setting you enabled earlier the router will then receive the setting from Eir on which DNS it should use.

iceage · 15-10-2018 04:55PM

tuxy wrote: »

iceage wrote: »

Is there a reccommended to revert back to Eir DNS settings? If so what are they?

This again will depend on the router you are using but the default is to remove the static DNS setting you enabled earlier the router will then receive the setting from Eir on which DNS it should use.

It's an F2000. So is it just a case of restarting the router and letting it detect the Eir DNS settings?

tuxy · 15-10-2018 04:59PM

iceage wrote: »

tuxy wrote: »

iceage wrote: »

Is there a reccommended to revert back to Eir DNS settings? If so what are they?

This again will depend on the router you are using but the default is to remove the static DNS setting you enabled earlier the router will then receive the setting from Eir on which DNS it should use.

It's an F2000. So is it just a case of restarting the router and letting it detect the Eir DNS settings?

The best thing to do would to log back into 192.168.1.254 and untick the static dns box that you selected earlier then click save. You will lose connection briefly and it will revert to using the Eir DNS, no restart is required.

iceage · 15-10-2018 05:05PM

tuxy wrote: »

iceage wrote: »

tuxy wrote: »

iceage wrote: »

Is there a reccommended to revert back to Eir DNS settings? If so what are they?

This again will depend on the router you are using but the default is to remove the static DNS setting you enabled earlier the router will then receive the setting from Eir on which DNS it should use.

It's an F2000. So is it just a case of restarting the router and letting it detect the Eir DNS settings?

The best thing to do would to log back into 192.168.1.254 and untick the static dns box that you selected earlier then click save. You will lose connection briefly and it will revert to using the Eir DNS, no restart is required.

Thanks again for the help Tuxy.

Hoboo · 15-10-2018 05:12PM

Rifter wrote: »

My broadband is still down since Saturday!! Anybody else still without service?

Theres an easy fix posted multiple times on this thread......

tuxy · 15-10-2018 05:34PM

No worries iceage , happy to help. BTW there is no real downside to using an alternative DNS and in some cases it can even slightly speedup browsing but generally the difference is fractions of a second. I guess the only thing is how much do you trust that company. I'm happy enough to recommend Google as they know everything already :P

Hoboo wrote: »

Rifter wrote: »

My broadband is still down since Saturday!! Anybody else still without service?

Theres an easy fix posted multiple times on this thread......

That depends on if their internet is complacently down by coincidence and it's unrelated to this topic.

The DNS should be back for everyone at this stage but perhaps some limited areas are still experiencing problems.

In this case I would recommend power cycling the router. I have a few other things that can be checked if that does resolve it.

Steveirl2010 · 15-10-2018 07:08PM

Why are the EIR representives on here not getting in contact with cutomers?

Why are they ignoring these Threads?

Virgin or SKY would not ignore the threads.

they are an absolute joke of a company EIR.

tuxy · 15-10-2018 07:54PM

Steveirl2010 wrote: »

Why are the EIR representives on here not getting in contact with cutomers?

Why are they ignoring these Threads?

Virgin or SKY would not ignore the threads.

they are an absolute joke of a company EIR.

Simple answer is Eir made a mistake outsourcing customer service and are now seriously understaffed while they try to sort that out.
Staff on here are probably overworked and would lose their job for speaking out about it publicly.

I'd advise people to switch provider if they can.

Straight Talker · 15-10-2018 07:59PM

200motels wrote: »

tuxy wrote: »

It's not the customers service fault my understanding is they are working with a skeleton crew while they move from an outsourced copy to taking all staff back in house again.
However if someone on here can post a solution in less then 5 minutes then perhaps they could have designated one member of staff to make an announcement over social media for people who do not use boards.

IRELAND the land of complainers a Joe Duffy paradise.

Yeah i mean like, some people are still without internet since Saturday afternoon.When people ring up to complain, no one answers the phone.I'd say that you wouldn't be posting that, if you were still one of the unlucky few without a service, and had to put up with customer service like that.:)

tuxy · 15-10-2018 08:15PM

True, however for me a dns issue will never prevent me from useing the internet as normal. I'm not aware of any other issues not related to dns.

I have been keeping track of the lack of customer service from Eir. If it wasn't for my contract I'd move asap. As a customer all you can realistically do is vote with your wallet.
However I'd be willing to bet that the majority of people complaining will not switch providers.

Kevg268 · 15-10-2018 08:44PM

My mobile broadband has been terrible for the past 4 weeks. It was perfect for last 2 years but now I have to reboot my huawei b315 at least 10 times a night to watch 2 hours of netflix and when I query Eir, all they say is that there's no problem and its that too many people are on at the same time.

I even queried last Saturday and was told that nothing was wrong as the whole system was collapsing.

They just ignore or lie to customers at this stage.

ct5amr2ig1nfhp · 15-10-2018 08:59PM

I swear I'm still having issues on my phone this evening. On 4G and various app messages are coming in batches.

15-10-2018 09:45PM

Boone Obedient Sometimes wrote: »

I swear I'm still having issues on my phone this evening. On 4G and various app messages are coming in batches.

Me too... paid for parking twice today cos the confirmation/messages kept crashing out

Balf · 15-10-2018 09:56PM

tuxy wrote: »

No worries iceage , happy to help. BTW there is no real downside to using an alternative DNS and in some cases it can even slightly speedup browsing but generally the difference is fractions of a second. I guess the only thing is how much do you trust that company. I'm happy enough to recommend Google as they know everything already :P

That depends on if their internet is complacently down by coincidence and it's unrelated to this topic.

The DNS should be back for everyone at this stage but perhaps some limited areas are still experiencing problems.

In this case I would recommend power cycling the router. I have a few other things that can be checked if that does resolve it.

For me, its still problems.

We can access internet with the Google DNS. Not with the eir one. And for whatever reason our old PC, which is directly connected to the router is unabled to connect at all.

I've a Virgin box for TV. I take it switching to them would be fairly painless.

200motels · 15-10-2018 09:57PM

tuxy wrote: »

Yeah, Yeah, Yeah, Yeah and how did it make you feeeel having no internet for almost 24 hours?[/quote It was great not having it, I didn’t miss it one bit, like the good old days when people actually talked to each other in person.

200motels · 15-10-2018 10:00PM

Straight Talker wrote: »

Yeah i mean like, some people are still without internet since Saturday afternoon.When people ring up to complain, no one answers the phone.I'd say that you wouldn't be posting that, if you were still one of the unlucky few without a service, and had to put up with customer service like that.:)

I’m still without and it does not bother me at all, I know I can fix it but just not bothered. I might get rid of it all together now as I can honestly say I didn’t miss it.

Pinch Flat · 15-10-2018 11:30PM

No TV but WiFi and phone working okay, I did factory reset my eir tv box (not the router).

I’m just getting a welcome screen on the tv - can’t get beyond that

“Thank you for choosing eir vision....,.

.....Network connection -“

Any ideas?

RubyK · 16-10-2018 08:22AM

We are still without internet and our phone line is also not working properly. I've tried 3 times to get through to Eir via phone, and trying now for a 5th time, and again they have just hung up. Loosing the will at this stage.

I tried to use the easy fix on 192.168.254, but it won't work, I just get a message saying connection error no internet connect, check cable.

I need to have access to my work emails in the evening, and also, our TV works off internet.

This is what is lighting up on the modem.

The J Stands for Jay · 16-10-2018 08:38AM

RubyK wrote: »

We are still without internet and our phone line is also not working properly. I've tried 3 times to get through to Eir via phone, and trying now for a 5th time, and again they have just hung up. Loosing the will at this stage.

I tried to use the easy fix on 192.168.254, but it won't work, I just get a message saying connection error no internet connect, check cable.

I need to have access to my work emails in the evening, and also, our TV works off internet.

This is what is lighting up on the modem.

Try using a wired connection to allow you to change the DNS settings, as mentioned earlier.

pjohnson · 16-10-2018 08:39AM

I dunno if this helps anyone but I couldn't log into my modem BUT I managed to change it on my laptop using the "Control Panel" button on Windows 10!

Anyone having problems with Eir today?

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