Anyone having problems with Eir today?

markpb

My eir broadband isn’t working at all and my phone on eir mobile has limited or no broadband connection. I can’t get to any of the eir websites from another ISP (three). Am I alone?

Edit: When I ring 1901, it rings a few times and then hangs up.

Tom

You're not alone. Same here and I only got it installed yesterday so not a great first impression.

dar_cool

Same here. Worst time to happen on a rainy day

nullObjects

Same here, broadband is normally fine but not working at all today

Pablod

Not just you, my went about 2-3 hours ago 
It seems to be a nationwide issue across land and mobile broadband, the support webchat went down about an hour ago and even the Eir.ie website is completely down.
People on Twitter have been saying the main 1901 line is not functioning correctly with calls being cut off...

The reps on Twitter are just saying they are investigating it and wull put an update on their support page (but the website is down - so figure that one out)

gebbel

Same here, eir mobile data issues. No connectivity.

J. Marston

No, my is the same for about the last hour. Keep getting ISP errors, DNS errors, privacy errors. Even now it's only half loading Boards with only text visible.

Are customer care on at the weekend?

SPDUB

Have been only able to connect to Boards and RTE for about last 45 minutes

BHP

Same for me. Eir bb down and Eir web sites are not responding. Switched to Vodafone 3G and Eir websites are not responding from other ISP

tsue921i8wljb3

Seems to be a DNS issue. Change your DNS servers to 8.8.8.8 or other public servers. Google for instructions if you don't know how and you have access to another network to do the search!

corsav6

My eir mobile data is hit and miss all morning too, full signal but constant connection issues across multiple sites.
I've been with either/meteor for well over 10 years and this is genuinely the first noticeable issue I've had.

sydthebeat

Eir broadband not working here either, laois

Ciano35

Rayne Spoiled Backspace wrote: »

Seems to be a DNS issue. Change your DNS servers to 8.8.8.8 or other public servers. Google for instructions if you don't know how and you have access to another network to do the search!

Thanks, this worked for me.

Nowso

its eir dns thats the issue change to 8.8.8.8 and 8.8.4.4

blade1

Same here near  Youghal

Dcully

Same here in kildare but now modem won't even sync up so changing dns setting is nit an option.

pointywalnut

Changing dns to 8.8.8.8 worked for me too. Thanks Navi

Sciprio

Same here. The Eir Vision tv is working but the internet is not working so i've to tether my phone internet to my computer which i was currently then i changed to googles DNS instead of Eir at the moment. Glad to know it's just not a problem here.

Poco90

+1 for changing your dns

Hespy

You can actually update DNS directly on the modem. Had updated it just on my laptop, but once I set it as 8.8.8.8 and 8.8.4.4 on the modem, everything across the network is working properly again!

EDIT: apologies, was actually logged into my Netgear Orbi admin when I updated the DNS. So not certain if it's possible on the Eir modem.

markpb

Changing the DNS got my phone back working again. Does anyone know how to get my Chromecast to do the same?

Coillte_Bhoy

How exactly do you change dns settings?

java

Changing DNS worked for me too

Kiith

Depends on the router, but for me...

1. Go to http://192.168.1.254/ (or type cmd and press enter, then type ipconfig /all look for your Default Gateway. Replace the numbers in my link with what you see.
2. Log in (logins may be on your router, if you haven't changed them before), then go to the Internet tab
3. Half way down under WAN-1 (or similar), you can click edit to change your DNS.
4. Use 1.1.1.1 as primary, or 1.0.0.1 as secondary. These are open dns settings, and are much better then Eir's ones.

jace_da_face

Can't change DNS for Eir Mobile. That's for WiFi only

micks_address

jace_da_face wrote: »

Can't change DNS for Eir Mobile. That's for WiFi only

Issues all day here to. North Dublin. Changed dns working fine now

Dcully

Changed dns, wired ethernet connection is fine but no devices on wifi working.

jace_da_face

There is no option to change DNS on Mobile Data, that is for WiFi only

micks_address

Dcully wrote: »

Changed dns, wired ethernet connection is fine but no devices on wifi working.

Using Google WiFi here and all sound..

pjohnson

Gone in Galway.


This happened a few months ago aswell.

markcahill1985

Not working in cork either

Graham1978

Gone in Dublin city

ifeelstupid

Out here in Mayo also, kinda glad I'm switching next week. Recent service from Eir has been appalling.  I spect over 40 mins on 1901 yesterday - that includes about 22 mins waiting for an answer and another 18 mins on hold mid way through my call. 

bassy

Gone here in north Kilkenny,but changed dns and all working fine again.

italodisco

No data connection here in Dublin central.

A close friend works in the technical side of eir and confirmed long ago that they are running way above capacity and simply don't want to spend the money to sort it.

No surprise

pjohnson

How long will this take to fix anyone know?

pjohnson

How long will this take to fix anyone know?


Only have mobile so DNS thing wont work.

dublinman1990

Yes. I am having problems with my eir mobile connection in the Blackrock area of South Dublin. Can't use Youtube, Steam or microsoft so far with my broadband today. Some other websites are working though including Boards and other forum sites though.

flazio

Also had the problem. None of my Wifi devices or my laptop via cable would connect to the internet. Oddly the Eir TV service was fine. 
Did the DNS change and I'm back online. 
Surely if its such a wide spread problem, news media should be picking up on this and getting in contact with Eir to spread the word of the fix.

Call me Al

Our evision is working fine, but everything else Wi-Fi enabled is not working. Can't fathom it.

jace_da_face

It not a fix for Eir Mobile, i.e. 3G/4G. Until they fix their DNS for Mobile customers, we're buggered.

nc6000

Broadband not working here. I can't ping their DNS servers. 159.134.0.1 & 2

Suckit

https://downdetector.ie/problems/eircom/map/

flazio

OK, I'm going to try to post the idiots guide to changing your DNS to google for F2000 modems
first open a new tab and enter http://192.168.1.254/ into the address bar
username is admin and password will be your wifi password as printed on the back of the modem
From the top of the page click Internet
In internet settings go to the bottom of VDSL WAN-1
just after IPv6 address prefix list you'll see two buttons, Delete and Edit.
Press Edit
Scroll down until you see an unticked box called Static DNS 
Tick the box
8 more boxes should appear called IPv4 Primary DNS Server and secondary DNS Server.
In each of the boxes for the Primary server replace all the numbers with a single 8 
then in the secondary server replace the first two boxes with 8 and the last two boxes with 4
It should look something like this.
IPv4 primary DNS server: [8].[8].[8].[8]
IPv4 secondary DNS server: [8].[8].[4].[4]
Click Save a few lines down.
After about a minute. Internet should be restored. There should not be a need to restart your modem.
Hope this helps someone.

Cockadoodledoo

I can’t even get as far as entering the username and password

Cockadoodledoo

I can’t even get as far as entering the username and password

tedpan

My phones will connect to WiFi, nothing else will connect (laptop, TV etc)

Have reset the router, no joy

Bananaleaf

I'm tired of eir. We started contract in Jan, we have had 4 outages since then, each one lasting a couple of days and what I've started to notice is that it's always at a really inconvenient time, like Friday at 6pm of a bank holiday weekend etc. This is the 5th time they have failed us. Partner works from home and this really drives him up the wall. Won't be renewing our contract.

Comer1

flazio wrote: »

OK, I'm going to try to post the idiots guide to changing your DNS to google for F2000 modems
first open a new tab and enter http://192.168.1.254/ into the address bar
username is admin and password will be your wifi password as printed on the back of the modem
From the top of the page click Internet
In internet settings go to the bottom of VDSL WAN-1
just after IPv6 address prefix list you'll see two buttons, Delete and Edit.
Press Edit
Scroll down until you see an unticked box called Static DNS 
Tick the box
8 more boxes should appear called IPv4 Primary DNS Server and secondary DNS Server.
In each of the boxes for the Primary server replace all the numbers with a single 8 
then in the secondary server replace the first two boxes with 8 and the last two boxes with 4
It should look something like this.
IPv4 primary DNS server: [8].[8].[8].[8]
IPv4 secondary DNS server: [8].[8].[4].[4]
Click Save a few lines down.
After about a minute. Internet should be restored. There should not be a need to restart your modem.
Hope this helps someone.

That worked, thanks. Will I need to change those numbers back when the fault is fixed?

J. Marston

flazio wrote: »

OK, I'm going to try to post the idiots guide to changing your DNS to google for F2000 modems
first open a new tab and enter http://192.168.1.254/ into the address bar
username is admin and password will be your wifi password as printed on the back of the modem
From the top of the page click Internet
In internet settings go to the bottom of VDSL WAN-1
just after IPv6 address prefix list you'll see two buttons, Delete and Edit.
Press Edit
Scroll down until you see an unticked box called Static DNS 
Tick the box
8 more boxes should appear called IPv4 Primary DNS Server and secondary DNS Server.
In each of the boxes for the Primary server replace all the numbers with a single 8 
then in the secondary server replace the first two boxes with 8 and the last two boxes with 4
It should look something like this.
IPv4 primary DNS server: [8].[8].[8].[8]
IPv4 secondary DNS server: [8].[8].[4].[4]
Click Save a few lines down.
After about a minute. Internet should be restored. There should not be a need to restart your modem.
Hope this helps someone.

Thanks. Does the Static DNS box need to be unticked again when everything is up and running again?

Edit: Same question as above really!

murphyebass

You are an absolute ****in disgrace Eir.

Pathetic customer service.