Anyone having problems with Eir today?

Tracey, why are you advising us to change our DNS server to Google's if the eir broadband issues with their DNS server are fully resolved?

eir: Tracey wrote: »

markpb wrote: »

My eir broadband isn’t working at all and my phone on eir mobile has limited or no broadband connection. I can’t get to any of the eir websites from another ISP (three). Am I alone?

Edit: When I ring 1901, it rings a few times and then hangs up.

Hi everyone,

I'm very sorry for the loss of service over the weekend, we had a nationwide outage. I've had confirmation that this has now been fully resolved.

If any you are still having issues you can try these following steps as this has worked for others -
Enter 192.168.1.254 into your browser. Once you log in, look at the bottom menu that says Network Settings and in the Sub Menu click Home Networking, scroll to the bottom of the page and change the dns from Dynamic To Static and put in the following, 8.8.8.8 and the second one 8.8.4.4 and click save. You should then have internet again.

If this does not work and you are still experiencing issues, the best people to speak with is our support team on 1890 260 260. They'll be able to assist you further from there.

Apologies for all inconvenience caused.

Thanks

Tracey

thomas 123 wrote: »

eir: Tracey wrote: »

markpb wrote: »

My eir broadband isn’t working at all and my phone on eir mobile has limited or no broadband connection. I can’t get to any of the eir websites from another ISP (three). Am I alone?

Edit: When I ring 1901, it rings a few times and then hangs up.

Hi everyone,

I'm very sorry for the loss of service over the weekend, we had a nationwide outage. I've had confirmation that this has now been fully resolved.

If any you are still having issues you can try these following steps as this has worked for others -
Enter 192.168.1.254 into your browser. Once you log in, look at the bottom menu that says Network Settings and in the Sub Menu click Home Networking, scroll to the bottom of the page and change the dns from Dynamic To Static and put in the following, 8.8.8.8 and the second one 8.8.4.4 and click save. You should then have internet again.

If this does not work and you are still experiencing issues, the best people to speak with is our support team on 1890 260 260. They'll be able to assist you further from there.

Apologies for all inconvenience caused.

Thanks

Tracey

Is it possible to get a call back, ive used all my credit on hold.

They are an absolute disgrace. She should have advised people to call 1901 which would have been free, that 1890 ranges from 5c to  31c per minute according to the internet search. Just call 1901 it's freephone.

I really hate to criticize anyone but eir are absolutely atrocious in customer support. They nearly destroyed important online stuff for me on Saturday only I twigged it was dns fairly instantly. 

irishgoat wrote: »

pmce4 wrote: »

Kiith wrote: »

Depends on the router, but for me...

1. Go to http://192.168.1.254/ (or type cmd and press enter, then type ipconfig /all look for your Default Gateway. Replace the numbers in my link with what you see.
2. Log in (logins may be on your router, if you haven't changed them before), then go to the Internet tab
3. Half way down under WAN-1 (or similar), you can click edit to change your DNS.
4. Use 1.1.1.1 as primary, or 1.0.0.1 as secondary. These are open dns settings, and are much better then Eir's ones.

Just a general question but if someone could explain how to assign a static IP address to a device on a f2000 modem I would be grateful.

As Tuxy said, but also just make sure you assign the particular device the IP address too or it will be in vain

Nope, that's not how DHCP reservation works. Once what I explained is done in the router there is no need to change settings on the actual device as the router will reserve the IP address and tie it to the MAC address of the device. In fact setting a static IP on the device is just increasing the chance of conflicts and problems. DHCP reservation is a much more elegant solution than setting a static IP. 

irishgoat wrote: »

tuxy wrote: »

irishgoat wrote: »

pmce4 wrote: »

Kiith wrote: »

Depends on the router, but for me...

1. Go to http://192.168.1.254/ (or type cmd and press enter, then type ipconfig /all look for your Default Gateway. Replace the numbers in my link with what you see.
2. Log in (logins may be on your router, if you haven't changed them before), then go to the Internet tab
3. Half way down under WAN-1 (or similar), you can click edit to change your DNS.
4. Use 1.1.1.1 as primary, or 1.0.0.1 as secondary. These are open dns settings, and are much better then Eir's ones.

Just a general question but if someone could explain how to assign a static IP address to a device on a f2000 modem I would be grateful.

As Tuxy said, but also just make sure you assign the particular device the IP address too or it will be in vain

Nope, that's not how DHCP reservation works. Once what I explained is done in the router there is no need to change settings on the actual device as the router will reserve the IP address and tie it to the MAC address of the device. In fact setting a static IP on the device is just increasing the chance of conflicts and problems. DHCP reservation is a much more elegant solution than setting a static IP. 

Sorry Tuxy my apologies, I'm on the D1000. I've always went into the NAT if I wanted to port forward etc..

But thanks for the info, If I ever get the ftth I'll look back on your info.

No worries, he didn't ask about port forwarding he just wanted a device to always have the same local ip address. So for example I have a file storage server on my network and I have set it to always obtain the address 192.168.1.200, so if I want to connect to it I know where it is.
The old way of doing this would have been to set a static IP on the device but this has the potential to cause conflicts with other devices so was a bit messy. The newer method that's recommended is to leave the device set to ask the router what IP it should have with DHCP but have a reservation on the router where it will not give the address to anything else.

If he also need to know how to forward ports on the f2000 I can explain that too. 
The F2000 is actually very capable for a basic router it's just a shame the WIFI is awful on it. 

The DNS settings will be in different places and menus depending on which Eir router.
The instructions you gave are not for the F2000 which is the latest router Eir have been supplying for the last few years. 

RubyK wrote: »

tuxy wrote: »

The DNS settings will be in different places and menus depending on which Eir router.
The instructions you gave are not for the F2000 which is the latest router Eir have been supplying for the last few years. 

I've checked and it's a F2000 we have at home.

What you will need to do is type 192.168.1.254 into the address bar of your browser and hit enter.
Log in and select the internet tab on the top.

The next step depends on which service you are with on the Eir network.
There is ADSL, VDSL, GE and UTMS. Only one will be shown as connected and that's the one you have to click edit on.
Now tick the static DNS box. Enter 8.8.8.8 as the IPV4 primary DNS and 8.8.4.4 as the IPV4 secondary DNS. Click save and you will now be using googles DNS server.


Any problems just post here or you can also PM me. 

Steveirl2010 wrote: »

tuxy wrote: »

Oaklee Straight Neighborhood wrote: »

What else are they supposed to do but apologise? It certainly isn't their customer service reps' fault.

It's not the customers service fault my understanding is they are working with a skeleton crew while they move from an outsourced copy to taking all staff back in house again.
However if someone on here can post a solution in less then 5 minutes then perhaps they could have designated one member of staff to make an announcement over social media for people who do not use boards.

You must be an employee at Eir.

That is so amazingly original. There is no way a person who can see the bigger picture could be anything other than an eir employee.

Steveirl2010 wrote: »

You must be an employee at Eir.

If the structure of Eir as a company is a mess and they do not supply adequate training and resources to customer service staff. Who is at fault, EIr or the individual customer service agent? 

This issue should be a wake up call for people who are with Eir and are out of contact. Change provider ASAP or you may continue to face these issues in the future.