Anyone having problems with Eir today?

Obvious Desperate Breakfasts · 14-10-2018 10:25AM

Mine is back just now.

Turbohymac · 14-10-2018 10:29AM

Ya and people still hoping that these wasters can provide fast fiber broadband..they can't even install it as they have it subbed out to kn networks. So who fixes at next storm..only trees holding up the phone lines down my way..

The high horse brigade · 14-10-2018 10:33AM

Turbohymac wrote: »

Ya and people still hoping that these wasters can provide fast fiber broadband..they can't even install it as they have it subbed out to kn networks. So who fixes at next storm..only trees holding up the phone lines down my way..

They're actually doing a better job of rolling out fibre than any of the others. So what if they sub contract out the work?

harr · 14-10-2018 10:35AM

Facebook only site working yesterday.. anyone know how is that possible when the servers were done ?
Initially I had Twitter working as well and for the first two hours customer care were saying they were not aware of any issues even though they were being bombarded with tweets from customers wanting to know what was wrong.
Why not send a text message to customers apologising for the outage and to say they were working on a fix instead of just closing up ranks.
The outage for most was an inconvenience but for some businesses it would have meant a huge loss of revenue.

EmptyTree · 14-10-2018 10:37AM

McGaggs wrote: »

Seems like it makes sense to not use the same mobile and BB provider.

Where I stayed last night used eir as their BB provider so not much choice in the matter.

3rdDegree · 14-10-2018 10:38AM

EdgeCase wrote: »

You can basically never get through to Eir customer services. I was trying to complete some changes to an account a couple of weeks ago and communicating with aliens on the far side of the galaxy would be easier.

To be quite honest, it's put me off Eir for life. I wasted hours upon hours on hold.

Apart from yesterday, when no one could get through, I can't say that this tallies with my experience. Recently had to contact Eir twice about an account issue, no problem at all getting through and found them extremely helpful. My dealings with technical support about a year ago were also positive.

14-10-2018 10:39AM

harr wrote: »

Facebook only site working yesterday.. anyone know how is that possible when the servers were done ?
Initially I had Twitter working as well and for the first two hours customer care were saying they were not aware of any issues even though they were being bombarded with tweets from customers wanting to know what was wrong.
Why not send a text message to customers apologising for the outage and to say they were working on a fix instead of just closing up ranks.
The outage for most was an inconvenience but for some businesses it would have meant a huge loss of revenue.

DNS caching

14-10-2018 10:51AM

Would I be able to get money of my bill because of the outage

The high horse brigade · 14-10-2018 10:54AM

[Deleted User] wrote: »

Would I be able to get money of my bill because of the outage I’m with Eir for my

Internet
Home phone
Tv
Mobile phone
Mobile data

Basically everything and I was without service could I be compensated if I called Eir?

Your home phone, TV and mobile phone would have been working fine as they don't need DNS

DesperateDan · 14-10-2018 10:55AM

Guess Sky would use a different dns server which is why we were unaffected yesterday even though only recently moved from Eir to Sky (copper bb)?

I wonder what the f*ck they actually did to bring it down for so long

14-10-2018 11:00AM

The high horse brigade wrote: »

Your home phone, TV and mobile phone would have been working fine as they don't need DNS

Oh right but my mobile date and internet still didn’t work so

I know for sure both wouldn’t work for me yesterday you think I’d be able to get money of my bill

Oilbeefhooked! · 14-10-2018 11:01AM

Still cant access Eir webmail even though they are claiming all is fixed!!?? Anyone else in same situation?

The high horse brigade · 14-10-2018 11:02AM

[Deleted User] wrote: »

Oh right but my mobile date and internet still didn’t work so

I know for sure both wouldn’t work for me yesterday you think I’d be able to get money of my bill

You can try I'm sure others will

Kalimah · 14-10-2018 11:08AM

Oilbeefhooked! wrote:

Still cant access Eir webmail even though they are claiming all is fixed!!?? Anyone else in same situation?

Me too.

tsue921i8wljb3 · 14-10-2018 11:25AM

[Deleted User] wrote: »

DNS caching

Another option was they were reaching Facebook over IPv6. I'm not sure if the IPv6 servers failed.

Tigerandahalf · 14-10-2018 11:34AM

Given that we selected static dns on the router does that mean new devices connecting to the router won't automatically be allocated an ip address and thus won't work?

The high horse brigade · 14-10-2018 11:37AM

Tigerandahalf wrote: »

Given that we selected static dns on the router does that mean new devices connecting to the router won't automatically be allocated an ip address and thus won't work?

No, devices will still get an IP they'll just use a different server for DNS

EdgeCase · 14-10-2018 11:52AM

@3rd degree

A few examples from my VoIP logs:

Ireland - Eircom Support 1901 00:33:04
Ireland - Eircom Support 1901 00:39:43
Ireland - Eircom Support 1901 00:19:31

My mobile has calls up to 61 mins...

14-10-2018 12:00PM

Anyone calling trying to get money off your bill because of the outage the bill centre is closed today

Roanmore · 14-10-2018 12:37PM

I only recently returned to eir after being away for about 8 years. I'll be moving again when my contract is up.
This is pure deja vu, similar thing happened back then. Couldn't access the internet but I got through to support.
Spent ages looking at settings on my laptop, updates, etc. The call finished by telling me take my laptop back to the shop where I got it and get it repaired, my modem was faulty.
I was talking to my sister later who told me there was a nationwide outage with eircom similar to this issue.
The issue was fixed the next day and internet was working, nothing wrong with my modem.
Switched to Vodafone a few days later.

JDxtra · 14-10-2018 01:35PM

This is complete and utter incompetence at the highest level in Eir. Their IT team, the customer support team, the billing team, the CEO and everyone in between are disjointed.

DNS, by its nature, allows for primary and secondary servers. It is utter stupidity to have these on the same infrastructure.

This outage should not have happened.

Their own Eir websites remain down, again. This happened a few weeks back and before that again for the My Eir portal. Days of outages for both.

Avoid this company. It's not in a good state. It's in freefall. Don't be tempted by any competitive pricing offered, it's not worth it in the long run.

The high horse brigade · 14-10-2018 01:40PM

JDxtra wrote: »

This is complete and utter incompetence at the highest level in Eir. Their IT team, the customer support team, the billing team, the CEO and everyone in between are disjointed.

DNS, by its nature, allows for primary and secondary servers. It is utter stupidity to have these on the same infrastructure.

This outage should not have happened.

Their own Eir websites remain down, again. This happened a few weeks back and before that again for the My Eir portal. Days of outages for both.

Avoid this company. It's not in a good state. It's in freefall. Don't be tempted by any competitive pricing offered, it's not worth it in the long run.

DNS would be behind a DNS Server load balancer
https://www.a10networks.com/resources/articles/dns-server-load-balancing

tuxy · 14-10-2018 01:43PM

Roanmore wrote: »

I only recently returned to eir after being away for about 8 years. I'll be moving again when my contract is up.
This is pure deja vu

Good point, Eir's DNS going down was a frequent occurrence when I was a customer years ago.

JDxtra · 14-10-2018 01:50PM

The high horse brigade wrote: »

JDxtra wrote: »

This is complete and utter incompetence at the highest level in Eir. Their IT team, the customer support team, the billing team, the CEO and everyone in between are disjointed.

DNS, by its nature, allows for primary and secondary servers. It is utter stupidity to have these on the same infrastructure.

This outage should not have happened.

Their own Eir websites remain down, again. This happened a few weeks back and before that again for the My Eir portal. Days of outages for both.

Avoid this company. It's not in a good state. It's in freefall. Don't be tempted by any competitive pricing offered, it's not worth it in the long run.

DNS would be behind a DNS Server load balancer
https://www.a10networks.com/resources/articles/dns-server-load-balancing

You would certainly hope so, but who knows with Eir.

Either way - their entire DNS infrastructure should not become unavailable at the same time, effectively wiping out internet for the vast majority of their fixed line and mobile broadband users. Primary and secondary should be distinctly separate, even having the secondary hosted with an external provider if needs be.

The high horse brigade · 14-10-2018 01:54PM

JDxtra wrote: »

You would certainly hope so, but who knows with Eir.

Either way - their entire DNS infrastructure should not become unavailable at the same time, effectively wiping out internet for the vast majority of their fixed line and mobile broadband users. Primary and secondary should be distinctly separate, even having the secondary hosted with an external provider if needs be.

The load balancer failed.

This is from the link I posted above.

There are classes of network infrastructures where the standard DNS failover mechanism is unacceptable. These environments include:

Internet Service Provider (ISP) networks which provide DNS as part of their core services. Any DNS server failure would create unacceptable performance issues for customers.

JDxtra · 14-10-2018 01:59PM

If anybody needs any further evidence of why Eir needs to be avoided at all costs, check out how much they really don't care about customers.

The outage made the main RTE evening news, as well as the front pages of the RTE News and Irish Times web sites. It was even reported by the BBC, and I'm sure many others. You'd think this might kick them into action, nope - they couldn't care less.

Let's review the wonders of an Eir spokesperson in action... what did they do? Nothing. They did absolutely nothing at all. Not one single message posted on any platform about service restoration or any general apology. Sure, some outsourced staff in a low cost location replied to some Twitter messages with a generic comment - but no general apology or notice.

Shame on you Eir. Two fingers, once again, to every single customer of theirs.

Seamytyeru · 14-10-2018 02:03PM

Using F1000 router. Changed dns last night, worked!! Woke up today and deleted it, thinking eir has fixed this fiasco. Nope

Now when I change to dns to either 8.8.8.8/8.8.4.4.or 1.1.1.1/1.0.0.1, absolutely nothing works! Been trying for 5 hours.. Any help?

ED E · 14-10-2018 02:04PM

The high horse brigade wrote: »

The load balancer failed.

Do you know that or are you assuming as much?

JDxtra · 14-10-2018 02:04PM

The high horse brigade wrote: »

JDxtra wrote: »

You would certainly hope so, but who knows with Eir.

Either way - their entire DNS infrastructure should not become unavailable at the same time, effectively wiping out internet for the vast majority of their fixed line and mobile broadband users. Primary and secondary should be distinctly separate, even having the secondary hosted with an external provider if needs be.

The load balancer failed.

This is from the link I posted above.

There are classes of network infrastructures where the standard DNS failover mechanism is unacceptable. These environments include:

Internet Service Provider (ISP) networks which provide DNS as part of their core services. Any DNS server failure would create unacceptable performance issues for customers.

Both of them? At the same time? Sounds like they are on the same infrastructure to me. Rookie mistake for a small company. Catastrophic for an ISP.

The high horse brigade · 14-10-2018 02:09PM

JDxtra wrote: »

Both of them? At the same time? Sounds like they are on the same infrastructure to me. Rookie mistake for a small company. Catastrophic for an ISP.

The standard 2 server DNS server setup isn't suitable for an ISP. They would have multiple servers behind a load balancer, possibly not all in the same place. When the load balancer fails none of these multiple servers would be available. This is what I suspect happened as if a single DNS server went down there would be no disruption.

Anyone having problems with Eir today?

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