Anyone having problems with Eir today?

swoofer · 14-10-2018 08:21AM

Its in the indo

[font=Georgia, serif]"The outage was caused by a problem with an Eir DNS server that arose at approximately 14.30 on Saturday afternoon. Full service was restored around twelve hours later."[/font]

[font=Georgia, serif]Mine went down Thursday at 2 pm and not back but reading on here it may take a while.[/font]

Arthur Daley · 14-10-2018 08:25AM

Get/resurrect a DVD collection.

This shows how vulnerable we are to internet failure or power failure. We can survive, like we did back in 1994. But we are not prepared to go to a internet only or cashless society, when we are exposed randomly like we were for 12 hours yesterday.

14-10-2018 08:26AM

My data isn't back as of yet on my mobile, just says no internet, getting internet fine at home but that's no use if I'm out and about...

Any idea how to do the DNS if you have Virgin broadband or am I just going to have to wait for Eir?

Spon Farmer · 14-10-2018 08:28AM

swoofer wrote: »

Its in the indo

[font=Georgia, serif]"The outage was caused by a problem with an Eir DNS server that arose at approximately 14.30 on Saturday afternoon. Full service was restored around twelve hours later."[/font]

[font=Georgia, serif]Mine went down Thursday at 2 pm and not back but reading on here it may take a while.[/font]

I meant what caused the problem.

Arthur Daley · 14-10-2018 08:29AM

swoofer wrote: »

[font=Georgia, serif]Mine went down Thursday at 2 pm and not back but reading on here it may take a while.[/font]

My broadband was hit and miss since Thursday as well, and wasted an hour trying to print from the wifi printer in Friday as a result. When the bloody thing is sitting right beside the PC. Have to dig out a cable to make it an un-wifi printer.

ct5amr2ig1nfhp · 14-10-2018 08:29AM

Another DNS outage. Is that the third time in the last year?

Spon Farmer · 14-10-2018 08:30AM

Cockadoodledoo wrote: »

BO-JANGLES wrote: »

With the Internet down for a while, I found out that my family are actually nice people to talk to. Every cloud has a silver lining :-)

Lucky you!! I was ready to call the priest to carry out an exorcism in my house.

shmeee · 14-10-2018 08:31AM

Arthur Daley wrote: »

My broadband was hit and miss since Thursday as well, and wasted an hour trying to print from the wifi printer in Friday as a result. When the bloody thing is sitting right beside the PC. Have to dig out a cable to make it an un-wifi printer.

Same here, eir broadband is poor since the middle of the week. This morning now I streamed some Netflix for 30 mins or so but now is lagging so just gave up. A few days since a solid connection.

Spon Farmer · 14-10-2018 08:32AM

Arthur Daley wrote: »

Get/resurrect a DVD collection.

This shows how vulnerable we are to internet failure or power failure. We can survive, like we did back in 1994. But we are not prepared to go to a internet only or cashless society, when we are exposed randomly like we were for 12 hours yesterday.

DVD? That is a severe thought - the world wasn't ending. :P

I wonder how many people couldn't handle it. :pac:

McCrack · 14-10-2018 08:34AM

I was really on edge yesterday evening and last night with no Internet, stratching at the walls and everything

Spon Farmer · 14-10-2018 08:36AM

shmeee wrote: »

Arthur Daley wrote: »

My broadband was hit and miss since Thursday as well, and wasted an hour trying to print from the wifi printer in Friday as a result. When the bloody thing is sitting right beside the PC. Have to dig out a cable to make it an un-wifi printer.

Same here, eir broadband is poor since the middle of the week. This morning now I streamed some Netflix for 30 mins or so but now is lagging so just gave up. A few days since a solid connection.

I had problems with my computer browser late on Thursday and throughout Friday - a lot of websites wouldn't load at first, I'd try again later they work, then others fail.

Netflix was working on all my devices though.

Spon Farmer · 14-10-2018 08:38AM

McCrack wrote: »

I was really on edge yesterday evening and last night with no Internet, stratching at the walls and everything

:eek:

:P

iPhone. · 14-10-2018 08:39AM

Arthur Daley wrote: »

swoofer wrote: »

[font=Georgia, serif]Mine went down Thursday at 2 pm and not back but reading on here it may take a while.[/font]

My broadband was hit and miss since Thursday as well, and wasted an hour trying to print from the wifi printer in Friday as a result. When the bloody thing is sitting right beside the PC. Have to dig out a cable to make it an un-wifi printer.

Your Broadband should have no impact on printing internally on your wifi network, unless you are trying to print something from a website or that.

zom · 14-10-2018 08:39AM

Was there a point to change DNS numbers to Google's (8.8.8.8) if I couldn't even ping 8.8.8.8 or 8.8.4.4?
I mean it is working now but I ask in case of future issues?

Slattsy · 14-10-2018 08:40AM

McCrack wrote: »

I was really on edge yesterday evening and last night with no Internet, stratching at the walls and everything

I ended up trying Crystal Meth out of pure boredom.

Thank you Eir, this stuff is fantastic.

Magnatu · 14-10-2018 08:47AM

McCrack wrote: »

I was really on edge yesterday evening and last night with no Internet, stratching at the walls and everything

Slattsy wrote: »

McCrack wrote: »

I was really on edge yesterday evening and last night with no Internet, stratching at the walls and everything

I ended up trying Crystal Meth out of pure boredom.

Thank you Eir, this stuff is fantastic.

An interesting observation. The nation lost it's broadband for a,few hours and went into withdrawal. Thank god we still had internet on our phones.

EdgeCase · 14-10-2018 08:48AM

Those of us on Eir mobile lost internet on our mobiles and it wasn't just a matter of entering alternative DNS settings as in many instances you can't change those for mobile data.

I'd like to see some technical reassurance from Eir that they're taking steps to ensure this doesn't happen again. Restarting the DNS servers isn't sufficient.

iPhone. · 14-10-2018 08:51AM

Just waiting for some sensational headline to appear in one of the tabloids claiming it was a result of Russian Hackers trying to influence the outcome of the presidential election :D

EDIT - Maybe Dennis decided to give it a go:eek:

flazio · 14-10-2018 09:01AM

Eir have indicated that they were indeed attacked.
RTÉ News: Service restored to Eir customers hit by outage.
http://www.rte.ie/news/2018/1014/1003041-eir-service-outage/
Now just wait for those Indian phone calls that will help you get rid of the Windows virus.

Spon Farmer · 14-10-2018 09:11AM

flazio wrote: »

Eir have indicated that they were indeed attacked.
RTÉ News: Service restored to Eir customers hit by outage.
http://www.rte.ie/news/2018/1014/1003041-eir-service-outage/
Now just wait for those Indian phone calls that will help you get rid of the Windows virus.

We had a phone call during the week claiming technicians were working on a junction box and that I needed to check such & such on the modem. Not 100% on what the woman was saying because of her accent but I questioned her validity because she didn't say Eir, she said Eircom several times. She was adamant I not call Eir when I said I would call customer service later - I asked her phone back in 10 minutes, she agreed but didn't.

I tried asking Eir customer service about it but I couldn't get through.

EdgeCase · 14-10-2018 09:16AM

(Duplicated post caused by website glitch)

EdgeCase · 14-10-2018 09:16AM

You can basically never get through to Eir customer services. I was trying to complete some changes to an account a couple of weeks ago and communicating with aliens on the far side of the galaxy would be easier.

To be quite honest, it's put me off Eir for life. I wasted hours upon hours on hold.

Thankfully Siro is wiring up my area of Cork so, good riddens as soon as that's online.

If you treat your customers to that level or poor service, you can expect them to walk away!

No amount of funky branding can paper over customer care that's this abysmal. I've quite honestly never experienced anything like this anywhere or from any other telecommunications company or any other kind of company for that matter either.

You're supposedly Ireland's premium level telecommunications company, not some tiny, belt and braces, cheap new entrant, perhaps start behaving like it?!

Spon Farmer · 14-10-2018 09:26AM

EdgeCase wrote: »

You can basically never get through to Eir customer services. I was trying to complete some changes to an account a couple of weeks ago and communicating with aliens on the far side of the galaxy would be easier.

To be quite honest, it's put me off Eir for life. I wasted hours upon hours on hold.

Thankfully Siro is wiring up my area of Cork so, good riddens as soon as that's online.

If you treat your customers to that level or poor service, you can expect them to walk away!

That day was the first time I've had to give up on trying to contact Eir customer service.

I haven't had to call them very often and don't recall ever having any issue with customer support before.

I am leaving them though because apparently I can't get Eir 1GB fibre here and Siro has already wired our street. The delay was in deciding on a TV service - last night made the decision. Better to not have TV coming from the internet so Virgin it is.

EmptyTree · 14-10-2018 09:27AM

Magnatu wrote: »

An interesting observation. The nation lost it's broadband for a,few hours and went into withdrawal. Thank god we still had internet on our phones.

???? Eh, no, there significant outage for mobile customers too. So some of us went into full withdrawal.

14-10-2018 09:33AM

It appears only their secondary DNS is back up. Their primary DNS is still down.
So for the end user it appears to be fixed but behind the scenes they are still dealing with it.

Complete joke that a primary and secondary DNS can get taken down by same issue.

The J Stands for Jay · 14-10-2018 09:42AM

EmptyTree wrote: »

???? Eh, no, there significant outage for mobile customers too. So some of us went into full withdrawal.

Seems like it makes sense to not use the same mobile and BB provider.

I wouldn't touch meteor/Eir mobile because I remember when meteor couldn't give mobile coverage on Grafton Street...

muffler · 14-10-2018 09:59AM

I changed the DNS settings yesterday evening so should I leave them or change back? What's the pros and cons?

The high horse brigade · 14-10-2018 10:08AM

muffler wrote: »

I changed the DNS settings yesterday evening so should I leave them or change back? What's the pros and cons?

I would be of the opinion that your should only use third party DNS to provide extra services (OpenDNS do content filtering) or if your provider is slow or having issues. It's probably too early yet to change back but I would be considering it in a week or so. They'll fix these issues and will probably have some blazing fast new servers

https://lifehacker.com/5788230/why-you-might-want-to-stick-with-your-isps-dns-server-after-all

EdgeCase · 14-10-2018 10:11AM

To be fair to them eir mobile coverage has improved dramatically compared to the meteor days. I’ve been finding Eir mobile far better than 3.

Both 3 and Vodafone have had outages over the years too.

What’s infuriating me about eir is the inability to contact them. The customer care issue is unbelievably bad at the moment. I’m actually surprised any company could allow things to get that bad. 60+ mins on hold is mind bogglingly bad.

From a technical point of view I’ve found Eir OK. I just won’t be sticking around as soon as Siro is available as the speed I get on VDSL “fiber to cabinet” maxes out at about 38-45mbit/s with no prospect of speed improvements with super vectoring as I’m over 1km from the cabinet and no indication of urban fiber rollout. Siro look like they’ll be getting to me first so, they’ll get my custom.

They way I was treated by Eir customer care: huge wait times, inexplicable errors and transfers from department to department to department to department just left me with a very bad taste in my mouth and I have no real reason to stick with eir after that. I don’t have to call ISPs/phone companies very often but I really did not expect that kind of experience.

Also the 3 songs played on loop for the whole time on hold have been destroyed for me! I’ll never be able to listen to them again.

I now associate One Republic, Counting Stars with a sense of utter frustration!!

“A customer service representative will be with you shortly

Lately, I've been, I've been losing sleep
Dreaming about the things we could be
But baby, I've been .....”

Aghhhh! It’s the stuff of nightmares!

blade1 · 14-10-2018 10:21AM

It also said eir apologised to its customers.
I didn't receive mine!!!

Anyone having problems with Eir today?

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