Eir rural FTTH thread

Shyboy · 12-01-2018 08:21PM

Hi All,

I have had FTTH for almost a year now, and apart from a few niggles at the beginning, all has been great.

My brother a few houses away finally got around to ordering FTTH recently and KN turned up today to do the install. My brother bought the house a few years ago and the previous owner did have a landline so all the cabling is still there.

The problem is that the KN installer says that the pipe coming inside that they use to feed the fibre in through seems to be under the wooden floor. Part of the floor would have to be removed to expose the pipe needed. As it turns out, my brother is a carpenter so he can do this, if he knew which part of the floor contains this pipe?

The KN guy says most likely it is just under the main phone socket in the hall, but says that is not 100% certain. So, my brother is worried that he will pull up lots of the floor and still not find it? He did not lay the floor himself, it was already there when he bought the house. Also, we do not know who built the house so cannot speak to the builder, etc.

Is there any way of knowing which part of the floor this pipe might be under?

tsue921i8wljb3 · 12-01-2018 08:41PM

Shyboy wrote: »

Hi All,

I have had FTTH for almost a year now, and apart from a few niggles at the beginning, all has been great.

My brother a few houses away finally got around to ordering FTTH recently and KN turned up today to do the install. My brother bought the house a few years ago and the previous owner did have a landline so all the cabling is still there.

The problem is that the KN installer says that the pipe coming inside that they use to feed the fibre in through seems to be under the wooden floor. Part of the floor would have to be removed to expose the pipe needed. As it turns out, my brother is a carpenter so he can do this, if he knew which part of the floor contains this pipe?

The KN guy says most likely it is just under the main phone socket in the hall, but says that is not 100% certain. So, my brother is worried that he will pull up lots of the floor and still not find it? He did not lay the floor himself, it was already there when he bought the house. Also, we do not know who built the house so cannot speak to the builder, etc.

Is there any way of knowing which part of the floor this pipe might be under?

Something like this maybe:

http://www.hss.ie/g/49524/cable-and-pipe-locator-cat-4.html

I've never used one and don't know if it is suitable. I guess with heating pipework it might be difficult to narrow down the required cable.

John mac · 12-01-2018 08:45PM

Saw trees cut along here today Highlighted bit ,
(must have been done in the last week or two )

rob808 · 12-01-2018 09:46PM

Allison Puny Appetite wrote: »

Yeah, we never received any letter. Had two salespersons call though, one when we were already connected for a month! Also keep checking your Eircode here:

https://www.eir.ie/broadband/1000mb-fibre/

I got a letter saying it was available no salesperson called which was good wouldn't entertain them.

fritzelly · 12-01-2018 09:54PM

Eir have added to their site some info on ducting etc

https://www.eir.ie/support/just-joined/fibre-to-the-home-underground-ducting/

Useful for anyone who encounters the blocked ducting or needs to install it etc

The kinda thing everyone ordering FTTH should be made aware of prior to a tech calling out maybe...

enfant terrible · 12-01-2018 10:02PM

oscarBravo wrote: »

This may be a silly question, but they're not still trying to use the Vodafone VDSL router on their new eir FTTH connection, are they?

The internet light switched on this morning.

Thanks to everyone for their help

Gboyd · 12-01-2018 10:50PM

Hi all,

I have perhaps a silly question to ask but would appreciate some guidance.

I am following this thread closely as my house is on the rollout map in blue for ftth in the second half of this year.

I can see from others that this timeline is not exactly reliable but I can live in hope. With the recent takeover I’m even less optimistic but we will see.

My question is this; I am moving into a new build house and as such it doesn’t have a landline. I’ve read a lot about issues with the install with ducting and pulling cables through and following the copper etc etc

If there’s never been a line is it a no go?

tsue921i8wljb3 · 12-01-2018 11:03PM

Gboyd wrote: »

Hi all,

I have perhaps a silly question to ask but would appreciate some guidance.

I am following this thread closely as my house is on the rollout map in blue for ftth in the second half of this year.

I can see from others that this timeline is not exactly reliable but I can live in hope. With the recent takeover I’m even less optimistic but we will see.

My question is this; I am moving into a new build house and as such it doesn’t have a landline. I’ve read a lot about issues with the install with ducting and pulling cables through and following the copper etc etc

If there’s never been a line is it a no go?

It's not a no go at all. Has your builder installed ducting from your home to the road that could be used? If not and you don't wish to get ducting installed there is the option to bring the cable in overhead from the nearest pole to a gable on your home.

fritzelly · 13-01-2018 12:14AM

Gboyd wrote: »

Hi all,

I have perhaps a silly question to ask but would appreciate some guidance.

I am following this thread closely as my house is on the rollout map in blue for ftth in the second half of this year.

I can see from others that this timeline is not exactly reliable but I can live in hope. With the recent takeover I’m even less optimistic but we will see.

My question is this; I am moving into a new build house and as such it doesn’t have a landline. I’ve read a lot about issues with the install with ducting and pulling cables through and following the copper etc etc

If there’s never been a line is it a no go?

Pretty much every new estate has zero ducting in place anymore - if you are on the fibre rollout map then it's unlikely they will even lay a copper wire.
If you were to order it now then you are likely looking at many many months down the line for an install

Allison Puny Appetite wrote: »

It's not a no go at all. Has your builder installed ducting from your home to the road that could be used? If not and you don't wish to get ducting installed there is the option to bring the cable in overhead from the nearest pole to a gable on your home.

Unless there is poling in place already not likely to happen

Gboyd · 13-01-2018 01:10AM

It is not a new build in an estate, it is a stand alone build. There are poles nearby, not sure if they’ll be of use.

I’m not sure about the ducting, I will try to find out.

By the sounds of it we are talking about lots of hassle :-(

tsue921i8wljb3 · 13-01-2018 01:11AM

fritzelly wrote: »

Pretty much every new estate has zero ducting in place anymore - if you are on the fibre rollout map then it's unlikely they will even lay a copper wire.
If you were to order it now then you are likely looking at many many months down the line for an install

Unless there is poling in place already not likely to happen

If he or she are on the rollout map they are probably not in an estate. It's more likely to be a one off house in a rural area.

fritzelly · 13-01-2018 01:13AM

Gboyd wrote: »

It is not a new build in an estate, it is a stand alone build. There are poles nearby, not sure if they’ll be of use.

I’m not sure about the ducting, I will try to find out.

By the sounds of it we are talking about lots of hassle :-(

If there is a pole adjacent then you should be grand for an overhead install assuming you're not too far away from the pole else you may need another pole installed on your property

tsue921i8wljb3 · 13-01-2018 01:13AM

Gboyd wrote: »

It is not a new build in an estate, it is a stand alone build. There are poles nearby, not sure if they’ll be of use.

I’m not sure about the ducting, I will try to find out.

By the sounds of it we are talking about lots of hassle :-(

Not really lots of hassle. Most builders put in ducting for both ESB and phone. Look for a (usually) black pipe at or near your entrance. The ESB ducting is red.

John mac · 13-01-2018 01:17AM

Gboyd wrote: »

It is not a new build in an estate, it is a stand alone build. There are poles nearby, not sure if they’ll be of use.

I’m not sure about the ducting, I will try to find out.

By the sounds of it we are talking about lots of hassle :-(

no hassle
just wait till its available , and the installers should get it in ,
if however you want it in a specific location you will need to make it easy for them ,

as navi said , is there a small box below your esb meter . (200mmx300mm ish )

fritzelly · 13-01-2018 01:18AM

Allison Puny Appetite wrote: »

If he or she are on the rollout map they are probably not in an estate. It's more likely to be a one off house in a rural area.

Not really true, depends how you classify an estate - i don't necessarily mean an 100 houses

tsue921i8wljb3 · 13-01-2018 01:20AM

fritzelly wrote: »

Not really true, depends how you classify an estate - i don't necessarily mean an 100 houses

I think it's fair to say that most houses in the 300000 plan are not in "estates" no matter how you want to describe them.

fritzelly · 13-01-2018 01:33AM

Allison Puny Appetite wrote: »

I think it's fair to say that most houses in the 300000 plan are not in "estates" no matter how you want to describe them.

There are many estates (of some small number of houses) getting FTTH. I would clasify any build of a number of houses in one small area as an estate - but maybe I'm wrong to classify them as such

tsue921i8wljb3 · 13-01-2018 01:41AM

fritzelly wrote: »

There are many estates (of some small number of houses) getting FTTH. I would clasify any build of a number of houses in one small area as an estate - but maybe I'm wrong to classify them as such

Fair enough. It's moot anyway as the person asking says they are not in an estate so there's not much point in us discussing the definition.

Gwynston · 13-01-2018 10:47AM

Maybe not entirely related to this thread, but useful info about the hardware Eir provide:

We got FTTH installed at the end of the summer and all was well until the storm last Tuesday week, when we lost our internet connection. It's kind of been intermittent with the red LOS light showing in the ONT, then it would start working again for a random amount of time, although slower than usual.

I figured it was a problem caused by the weather somewhere down the line from us, but called Eir support last Friday, who got me to reboot the ONT (hold the hidden button on the side) and this helped for a few minutes before the LOS would come back on again. So in the end they set an appointment for an engineer which didn't happen until Wednesday this week, when I got a call asking if we had a problem with our phone line. I said no, the phone's fine, it's just the FTTH, at which point the engineer said he couldn't help me and it would need someone else to look at it!

So that eventually happened yesterday when another guy came, who seemed rather new to the FTTH tech and after testing the line said all was fine and reckoned after some fiddling that we just had a loose connection somewhere. Of course, a few minutes after he left, it went off again, but he came back later to check and in the end completely replaced the Huawei ONT box, which fixed the problem!

I'm not sure what had broken,as it was working intermittently, but we'd has it less than 6 months....

shigllgetcha · 13-01-2018 12:27PM

Expect zero from eir technicians and after the 6th time they come out youll be pleasantly surprised

Shyboy · 13-01-2018 02:56PM

shigllgetcha wrote: »

Expect zero from eir technicians and after the 6th time they come out youll be pleasantly surprised

I think that's quite harsh IMHO. I find most Eir techs to be helpful and quite knowledgeable in general. FTTH technology is still quite new, so some would not have too much experience with it as yet.

Marlow · 13-01-2018 06:17PM

Shyboy wrote: »

I think that's quite harsh IMHO. I find most Eir techs to be helpful and quite knowledgeable in general. FTTH technology is still quite new, so some would not have too much experience with it as yet.

It's actually not new. It's been deployed in Scandinavia for over 10 years and been around for even longer. And Verizon had over 800k on GPON by 2008.

It is new to the OpenEIR techs though. That's for sure.

/M

detective · 14-01-2018 01:41PM

The Cush wrote: »

We have seen posts here where certain properties weren't included in the initial 300k rollout plan but were later added, you might be in luck.

Update.

I lived in a house set back 100m from the road. I was excluded from FTTH as a result despite line passing my entrance.

I have been informed that I must provide new ducting OR install poles for overhead cables prior to roll out in my area.

I’m actually delighted with this. Don’t know who I can hire to install overhead poles/lines though or they need planning.

The Cush · 14-01-2018 06:52PM

detective wrote: »

Don’t know who I can hire to install overhead poles/lines though or they need planning.

They install the poles but there may be a cost to you. Some people don't want poles crossing their property and will install ducting instead.

mikeecho · 14-01-2018 08:54PM

The Cush wrote: »

They install the poles but there may be a cost to you. .........

I once needed an eircom pole moved 2m.
this resulted in another pole being installed.

so.. pole one moved, and a second pole installed.. total cost quoted was €6,476.48

Plus i then need the line installed.. more money €€€€€

made contact with eircom via a local TD and the cost was reduced to €3,000 , they removed the eircom labour costs from the invoice.

detective · 14-01-2018 10:33PM

Do you have to allow Eir do it? Are there private contractors to hire instead? I presume you just put up the poles and Eir will run the lines of fibre themselves at no cost.

niallb · 14-01-2018 11:13PM

detective wrote: »

Do you have to allow Eir do it? Are there private contractors to hire instead? I presume you just put up the poles and Eir will run the lines of fibre themselves at no cost.

Do you own the 100m between you and the road?
Get a quote for ducting too. It should compare well to the price of poles at that distance. It doesn't have to be OpenEir.
OpenEir have a downloadable Ducting Guidelines document describing what they are willing to use.

detective · 14-01-2018 11:21PM

Trying to avoid ducting as I don’t want to dig into a recently tarmacadamed driveway

KeRbDoG · 14-01-2018 11:26PM

detective wrote: »

Do you have to allow Eir do it? Are there private contractors to hire instead? I presume you just put up the poles and Eir will run the lines of fibre themselves at no cost.

I wonder if there are companies in Ireland with equipment like this to install conduit for the fiber to be pulled through later

detective wrote: »

Trying to avoid ducting as I don’t want to dig into a recently tarmacadamed driveway

A company who would do ducting, might also be able to go under a driveway without cutting - lots of hacks to do it

AidenL · 15-01-2018 08:15AM

detective wrote: »

Update.

I lived in a house set back 100m from the road. I was excluded from FTTH as a result despite line passing my entrance.

I have been informed that I must provide new ducting OR install poles for overhead cables prior to roll out in my area.

I’m actually delighted with this. Don’t know who I can hire to install overhead poles/lines though or they need planning.

Did you have an existing line?

How did you start this process? I mean who did you communicate with, as I’d be in a similar situation with the fiber passing my door, so I’d like to investigate.

Eir rural FTTH thread

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