VW emissions software update - disaster

gw80 · 29-12-2017 11:28AM

ford4610 wrote: »

Hi All,

Has anyone got the Vw software emissions update done? If so how is your car preforming after it. As I got done and EGR warning light came on straight after it was done. The dealer replaced as "a gesture of good will" ... However there are warning lights constantly appearing on the dash(an Amber coil symbol light and engine management light) , car is going into limp mode, speedometer is sticking at 2k revs, when I get diesel the next day it would run bad, possible a fuel pressure issue... Last week my car gave up, will not start. I'm informed it is a fuel issue...I'd think it is because of the update? The dealers will not admit fault as my car was running perfect before the update and now I cannot drive it?

The dealer is looking for €500 to fix the latest issue but I am not paying it as it was volkswagens fault.

Any help or advise as to what to do greatly accepted

Dont pay for anything, same happened with my wifes car after the recal, I left her off to go threw it herself but when they gave the car back with engine light on they tried to pull some bs about the last owner must have done an egr valve bypass and it was going to cost €1000 to fix it,
So I went to the dealers and asked to see the mechanics manager, l made ir clear that I knew all about the emissions scandal, he got righ thick over it. Told him we weren't paying anything, he told us to ring head office in dublin, witch we did, and after some back and forth with them for a couple of days, they said the dealer will pay for it if we just pay for 10% of the cost,, herself dug her heels in and refused to pay even this, so had some more back and forth and ended up paying nothing to get it fixed and she also demanded to have a loan of a car for a few days while they fixed it,
Dont pay for anything,

ford4610 · 29-12-2017 11:45AM

gw80 wrote: »

Dont pay for anything, same happened with my wifes car after the recal, I left her off to go threw it herself but when they gave the car back with engine light on they tried to pull some bs about the last owner must have done an egr valve bypass and it was going to cost €1000 to fix it,
So I went to the dealers and asked to see the mechanics manager, l made ir clear that I knew all about the emissions scandal, he got righ thick over it. Told him we weren't paying anything, he told us to ring head office in dublin, witch we did, and after some back and forth with them for a couple of days, they said the dealer will pay for it if we just pay for 10% of the cost,, herself dug her heels in and refused to pay even this, so had some more back and forth and ended up paying nothing to get it fixed and she also demanded to have a loan of a car for a few days while they fixed it,
Dont pay for anything,

Thanks for this. The dealer is saying is dirty fuel but I am getting diesel from the same garage with the last few years.

Is it better to deal with customer services in Dublin rather than the dealership directly?

gw80 · 29-12-2017 12:03PM

ford4610 wrote: »

Thanks for this. The dealer is saying is dirty fuel but I am getting diesel from the same garage with the last few years.

Is it better to deal with customer services in Dublin rather than the dealership directly?

Id say tell them your not happy about the situation, and you sent the car in to them with no problems and it came back with engine lights on and running rough, and make the suggestion of ringing head office and see what reaction you get, if you get nowhere with this then ring head office in Dublin, stand your ground,
We only bought the car about 4 months before it got recalled and the car is an English import and they still had to fix it,
All this bs about bypassed egr,s and bad fuel is just vw trying to minimise costs of fixing their **** up, id image they have gotten plenty of people to pay these charges, I presume vw cannot admit to the emissions cheat so thats why they are coming up with these bs "issues"

ford4610 · 29-12-2017 05:39PM

gw80 wrote: »

Dont pay for anything, same happened with my wifes car after the recal, I left her off to go threw it herself but when they gave the car back with engine light on they tried to pull some bs about the last owner must have done an egr valve bypass and it was going to cost €1000 to fix it,
So I went to the dealers and asked to see the mechanics manager, l made ir clear that I knew all about the emissions scandal, he got righ thick over it. Told him we weren't paying anything, he told us to ring head office in dublin, witch we did, and after some back and forth with them for a couple of days, they said the dealer will pay for it if we just pay for 10% of the cost,, herself dug her heels in and refused to pay even this, so had some more back and forth and ended up paying nothing to get it fixed and she also demanded to have a loan of a car for a few days while they fixed it,
Dont pay for anything,

How did she win out in the end? Did she leave the car at garage until it was fixed?

beauf · 30-12-2017 11:58AM

This sounds like the same issue.

https://www.express.co.uk/life-style/cars/827667/Volkswagen-cars-emissions-scandal-limp-mode-defeat-device-software

ford4610 · 02-01-2018 05:55PM

Volkswagen are saying my car cutting out is water in diesel, it is not related to the emissions issue...

Seth Brundle · 02-01-2018 09:22PM

Did you fill up between VW completing their "fix" and the problem arising?
Strange that the symptoms are like many other post-"fix" issues.
Personally I presume VW are still lying to their customers (and in the grand scheme of things are getting away with it).
I think you need an independent mechanic and a good solicitor on your side.

ford4610 · 02-01-2018 09:28PM

kbannon wrote: »

Did you fill up between VW completing their "fix" and the problem arising?
Strange that the symptoms are like many other post-"fix" issues.
Personally I presume VW are still lying to their customers (and in the grand scheme of things are getting away with it).
I think you need an independent mechanic and a good solicitor on your side.

No I didn't, first they said it was dirty diesel and now they are saying water in the diesel. I have gave out to them about problems with lights coming on and going into limp mode. They won't admit fault. The car is parked at volkswagen with a week, they are looking for €500. What to do next??

Seth Brundle · 02-01-2018 09:30PM

Solicitor time.
Also complain to VW Ireland!

ford4610 · 02-01-2018 09:36PM

kbannon wrote: »

Solicitor time.
Also complain to VW Ireland!

This was customer service in Dublin!

ford4610 · 02-01-2018 09:36PM

kbannon wrote: »

Solicitor time.
Also complain to VW Ireland!

This was customer service in Dublin!

Toyotafanboi · 02-01-2018 09:38PM

kbannon wrote: »

Solicitor time.
Also complain to VW Ireland!

Might be worth getting a second opinion before going all solicitor guns blazing.

In fairness it seems there are some bad reactions to the update but it seems now that every issue the car has post update is related to the update. It isn't beyond the realms of possibility that the car has a non emissions update based fault.

With VW now saying that they cover a variety of components after the update, surely if the dealer was able to fix it for free, they would? It's of no benefit to them to squeeze the owner for cash when they can just invoice VW.

I'm not saying the fault isn't related to the fix, but it's no harm to bare in mind that not every fault has to be related and that dealers now have the means to fix related faults with no quibble.

Edit: ask the dealer the direct question of what component has failed and post the response here. You need to know where they are looking to spend your €500. Its clear to see from the nature of components they are covering where you should stand.

ford4610 · 02-01-2018 09:43PM

I understand that could be the case, but the coil light was coming up since the update and then going into limp mode, the engine management light is coming on at times.

Toyotafanboi · 02-01-2018 09:55PM

ford4610 wrote: »

I understand that could be the case, but the coil light was coming up since the update and then going into limp mode, the engine management light is coming on at times.

Those lights can represent a multitude of faults though, some related, some not. Your best bet, ask them what they are intending to replace. The cause is relevant but its either one of two things I think everyone agrees, bad fuel or the update, you dont need to be told that again. Which component is broken?

If it's on the list of things they cover then you have a clear case for arguement (https://campaigncheck.ie/customer-faq/).

If it's not on that list you need mechanical advice as to whether or not it may be potentially related and you need to be confident with the person giving that advice as it will be the basis of whether you take it further with VW or foot the bill yourself.

ford4610 · 03-01-2018 12:56PM

Volkswagen have stated the following regarding the fuel issue "on the first inspection, we have found a possible problem with the fuel, we will have to clean the system and put in a new filter and clean the lines, to rule a possible fuel fault". Still no clear answer...

joeysoap · 03-01-2018 03:21PM

Are VW now doing the ‘fix’. totally free?

And if so are VW owners who were previously charged various amounts entitled to a refund?

ford4610 · 03-01-2018 03:25PM

No not as of yet, they have dropped the price but their story's are not matching, saying it is a fuel issue found the on quote and then in emails stating that it is possibly a fuel issue. First they said it is water in diesel and then the service manager is saying they cannot test the diesel in house it would have to be sent externally. This is all lies a load of bull...:mad:

Toyotafanboi · 03-01-2018 05:21PM

Well it is unlikely they have fuel testing equipment in house, not many garages have that type of kit, or at least a kit that can tell you what you need to know. Any judgement on the fuel in house will be based on its colour/ smell and if there is any visual debris/ contaminant in it.

You're in a situation now where you have to put your money where your mouth is and pay for an independent fuel sample test IMO, if you firmly believe this issue is update related.

If the sample comes back clear, then you have a clear path to say; hey VW you need to fix this for me and refund me for the costs of the fuel sample, which is more than reasonable as the fuel in the car is perfect.

The sample comes back bad and you have to pay to fix the car and take a hit on the fuel sample, which again, is reasonable.

That's probably the fastest and cheapest way to bring this to a head now.

beauf · 03-01-2018 05:24PM

Could be both contaminated AND a problem with the update.

la ultima guagua · 03-01-2018 05:37PM

Wonders,............by any chance do you have receipts for last few fills of fuel?

Thinks ...........€500 dont buy much solr. time

lomb · 03-01-2018 06:09PM

VW have gone to the dogs. We got a letter to get a Passat 2008 tdi CR updated and I thought it a bad idea. I guess I was right.
The other day I went in to return a stock part and the parts guy wasn't happy giving me my money back:rolleyes:
Then again BMW,Mercedes etc and god knows who else also have gone to the dogs. Ive plenty of stories there too. Probably not much profit in cars these days to at least act like gentlemen even if they really aren't.
Stay out of the main dealers for service if your car needs an update and go to a good indi.

rex-x · 03-01-2018 06:12PM

lomb wrote: »

VW have gone to the dogs. We got a letter to get a Passat 2008 tdi CR updated and I thought it a bad idea. I guess I was right.
The other day I went in to return a stock part and the parts guy wasn't happy giving me my money back:rolleyes:
Then again BMW,Mercedes etc and god knows who else also have gone to the dogs. Ive plenty of stories there too. Probably not much profit in cars these days to at least act like gentlemen even if they really aren't.

To be fair though you have no right to return a part for a refund, he could have told you to take a hike.

ford4610 · 03-01-2018 07:12PM

Vw are now charging me 120 even though I didn't give my approval for them to carry out a diagnostic. But they didn't carry out a diagnostic as they stated in the quote they found a fault with fuel system but they can't say what the fault is. The service manger said it might be possibly a fuel system problem there is no guarantee. So their stories are not matching... If I want to take the car away they are not letting car out of the garage until I pay the 120 for supposedly checking the problem..

Toyotafanboi · 03-01-2018 07:57PM

Why did you bring it to them in the first place if you didn't want the problem diagnosed?

ford4610 · 03-01-2018 08:06PM

Toyotafanboi wrote: »

Why did you bring it to them in the first place if you didn't want the problem diagnosed?

The car broke down near the garage I had no other choice. I thought it had to do with the update..

lomb · 03-01-2018 10:46PM

rex-x wrote: »

To be fair though you have no right to return a part for a refund, he could have told you to take a hike.

Why not? It says on invoice non stock items aren't refundable. This was a stock item.
I'm not being funny but the part was 30e. If I had the cash and the will and I might in a few years I was considering buying a new car there. Business is about making people happy and taking their money rather than some kind of power trip.

George Dalton · 03-01-2018 11:08PM

ford4610 wrote: »

Vw are now charging me 120 even though I didn't give my approval for them to carry out a diagnostic

What exactly did you want them to do? Kiss it better?

In all fairness if you bring a car to a garage as a non runner the usual procedure is that they would have a look and tell you what they think is wrong with it.

I suspect that what you wanted was for them to have a look at it, tell you exactly what is wrong but not charge you.

rex-x · 04-01-2018 02:04AM

lomb wrote: »

Why not? It says on invoice non stock items aren't refundable. This was a stock item.
I'm not being funny but the part was 30e. If I had the cash and the will and I might in a few years I was considering buying a new car there. Business is about making people happy and taking their money rather than some kind of power trip.

Because legally nobody has a right to a refund for a change of mind barring some distance selling regulations. Its good customer service to provide it but its just like buying something in Argos or Tesco etc, they can legally and correctly refuse to take it back for a refund or otherwise.

nhg · 04-01-2018 07:57AM

ford4610 wrote: »

Hi All,

Has anyone got the Vw software emissions update done? If so how is your car preforming after it. As I got done and EGR warning light came on straight after it was done. The dealer replaced as "a gesture of good will" ... However there are warning lights constantly appearing on the dash(an Amber coil symbol light and engine management light) , car is going into limp mode, speedometer is sticking at 2k revs, when I get diesel the next day it would run bad, possible a fuel pressure issue... Last week my car gave up, will not start. I'm informed it is a fuel issue...I'd think it is because of the update? The dealers will not admit fault as my car was running perfect before the update and now I cannot drive it?

The dealer is looking for €500 to fix the latest issue but I am not paying it as it was volkswagens fault.

Any help or advise as to what to do greatly accepted

I eventually had the update done in July 17 after reading that be were covering any issues arising following the update, after collecting the car my first reaction was that car felt 'more responsive' to drive (09 2.0 D Comfort Sport), thankfully no lights have come on since.... But I did get a full fill of fuel in a Topaz station & within driving a km or two the car seemed to lose power and continued to do so every few mins for about 25 km, so much so I was very nervous driving it until I got the next fill back in the usual fuel station, as I said no lights have come on & its driving fine since.

benny79 · 04-01-2018 12:32PM

Any local mechanic doesnt charge you for telling you what's wrong with the car or plugging in a diagnostics which takes 5 mins.. VW tried this on me before after having problems after my first ever service in bringing my car to a main dealer! I laughed at him and took my car to a local fella and saved a fortune.

Totally unrelated to the undate which I haven't or won't get done..

VW emissions software update - disaster

Comments