Eir rural FTTH thread

shooter69 · 03-11-2017 08:07PM

Got the fiber connected today . 150mb up and approx 25 down so happy - except the eir router range is rubbish. Is the best thing to do now order digiweb? Is the fritz box way better?

garroff · 04-11-2017 08:24AM

Fibre connected Thursday. Contracted for 300Mb. Getting 70Mb Thursday evening. Rang Eir Tech Support. Told me some adjustments had to be made on their side but that I would have 250-300Mb by Friday evening.
Friday evening still 70Mb. Rang tech support. Did tests ....says everything ok on their side.
They asked about my computer, cables etc.
My computer is new and connected to Eir modem by cable supplied with the modem. My computer has a gigabyte network card. After a long time on phone gave up for day.
Switched off modem going to bed.
Tested speed this morning. Getting between 100-150Mb. Can anyone tell me whats going on?.

irishd · 04-11-2017 11:25AM

plodder wrote: »

Have you seen the fibre splitter boxes on telephone poles near your house? They are small black boxes with a coil of black cable wrapped around. One of them needs to be in place before you can get FTTH installed. As for the date estimate, my own also says "second half of 2017" and it seems to be accurate.

Map has updated since Thursday, all of Oldtown finally showing available now (it has been actually live since October 4th).

We're live for about a week now, finally the kids can get Netflix!

Blogin · 04-11-2017 12:39PM

garroff wrote: »

Fibre connected Thursday. Contracted for 300Mb. Getting 70Mb Thursday evening. Rang Eir Tech Support. Told me some adjustments had to be made on their side but that I would have 250-300Mb by Friday evening.
Friday evening still 70Mb. Rang tech support. Did tests ....says everything ok on their side.
They asked about my computer, cables etc.
My computer is new and connected to Eir modem by cable supplied with the modem. My computer has a gigabyte network card. After a long time on phone gave up for day.
Switched off modem going to bed.
Tested speed this morning. Getting between 100-150Mb. Can anyone tell me whats going on?.

There was talk earlier in this thread (maybe weeks back) about the capacity. I think the conclusion was that when congested you should still get about 60mb. You can still get congestion with ftth.

glen123 · 04-11-2017 01:28PM

Got connected yesterday (KN man arrived 4.30pm, 10min after I left the house considering the appt was scheduled for 9am-1am). By 7pm somehow everything was installed.

Wired I am getting around 90mbit (signed up for 150mbit package).
Wifi is all over the shop:
- near router getting around 60
- in next room it's down to 30
- further away in the kitchen - 15-20
- didn't test upstairs....wouldn't be surprised if there will be nothing there at all

On the positive side, latency is 3-6ms, my android box (which is using wired connection) is absolutely flying (iptv channels are switching instantly, etc)

Cancelling Eir on Monday and moving to Digi.

Blogin · 04-11-2017 02:00PM

glen123 wrote: »

Got connected yesterday (KN man arrived 4.30pm, 10min after I left the house considering the appt was scheduled for 9am-1am). By 7pm somehow everything was installed.

Wired I am getting around 90mbit (signed up for 150mbit package).
Wifi is all over the shop:
- near router getting around 60
- in next room it's down to 30
- further away in the kitchen - 15-20
- didn't test upstairs....wouldn't be surprised if there will be nothing there at all

On the positive side, latency is 3-6ms, my android box (which is using wired connection) is absolutely flying (iptv channels are switching instantly, etc)

Cancelling Eir on Monday and moving to Digi.

My installer wiped the fibre strand that goes into the ONT with one of those sterilized wipes. He said if this is not done it can really effect the speed. I was getting 145mb over 5g immediately after Install.

ED E · 04-11-2017 02:26PM

glen123 wrote: »

Wired I am getting around 90mbit (signed up for 150mbit package).

my android box (which is using wired connection)

Your equipment is the problem, not the connection.

glen123 wrote: »

Cancelling Eir on Monday and moving to Digi.

Thats a bit of a nasty thing to do IMO, you're shafting a €300 loss onto them for basically no benefit.

glen123 · 04-11-2017 02:31PM

Hmm. I've connected my phone to 5g just now and got more than 110mbit...The guy who installed everything yesterday told me it didn't matter whether to connect to 4g or 5g!?!?

glen123 · 04-11-2017 02:34PM

ED E wrote: »

Your equipment is the problem, not the connection.

Thats a bit of a nasty thing to do IMO, you're shafting a €300 loss onto them for basically no benefit.

How is my equipment a problem if their router provides poor wifi signal?

I have Huawei router (4g one) - i get wifi signal everywhere in the house with it.

As for nasty thing to do...I didn't put 14 days cooling off period into their contract. They did:)
Their priority is to make money. My priority is to get the best service I can get for the money I spend.

ED E · 04-11-2017 02:36PM

The law did, not them. Its the Distance Selling Act.

Your android box has a 10/100 network card. With about 90% efficiency thats 90Mb cap. 90 < 150.

Get a good laptop that has a 100/1000 network card and you will see 144-148Mb.

glen123 · 04-11-2017 02:39PM

ED E wrote: »

The law did, not them. Its the Distance Selling Act.

Your android box has a 10/100 network card. With about 90% efficiency thats 90Mb cap. 90 < 150.

Get a good laptop that has a 100/1000 network card and you will see 144-148Mb.

So I'll stick with the law so:)

To be honest, 90mbit is more than enough for me. I didn't complain about that at all. It's the wifi signal that is my main issue. I'll ask them on Monday if they can supply me with the better quality modem. If not, than I'll have to look for a better service.

Btw, checked my macbook...It has 10/100/1000BASE-T Gigabit Ethernet.

Ultimanemo · 04-11-2017 03:07PM

glen123 wrote: »

Cancelling Eir on Monday and moving to Digi.

Before you talk to another company see what is their cap, eir will charge you up to 100 Euro a month after 1TB, some other companies don't.

glen123 · 04-11-2017 03:16PM

Ultimanemo wrote: »

Before you talk to another company see what is their cap, eir will charge you up to 100 Euro a month after 1TB, some other companies don't.

On Digiweb site it says:
Unlimited Data: Digiweb operates an uncongested network and 1TB on this plan is considered fair use in any 30 day period prior to the 1st of the month. We do not throttle or cap service, however, if a customer exceeds the stated fair usage allowance for data on more than 2 occasions in any 90 day period, then Digiweb reserve the right to terminate or suspend the customer’s service. Digiweb will proactively contact customers in advance of any suspension or termination of service.

To be honest, I've checked my usage over the past 2 years....5TB. The chances of us using 1TB per month are incredibly low, but I'll keep an eye on my usage, just in case.

sean72 · 04-11-2017 04:46PM

This FTTH is driving me demented. I believed I could only get FTTC as I am less than a 1000m from the exchange then I noticed today that the fibre 'black box' (sorry I don't know the name) is on a pole outside a house only 500m from the exchange? Can anyone shed any light on this one. After thinking I got it I'm now stumped.

bfa1509 · 04-11-2017 04:57PM

I haven't gotten FTTH yet but it has become available in the last two weeks (at last). I'm fully aware that FTTH is much faster than any other connection but is it far better in terms of simultaneous usage i.e. is it better at holding high speeds when 5 people all decide to start watching youtube videos in 1080p?

cnocbui · 04-11-2017 05:05PM

sean72 wrote: »

This FTTH is driving me demented. I believed I could only get FTTC as I am less than a 1000m from the exchange then I noticed today that the fibre 'black box' (sorry I don't know the name) is on a pole outside a house only 500m from the exchange? Can anyone shed any light on this one. After thinking I got it I'm now stumped.

If you look at your house on this map, zoomed in, and it's got a blue house icon on top of it, you should get FTTH.

enfant terrible · 04-11-2017 05:06PM

glen123 wrote: »

Got connected yesterday (KN man arrived 4.30pm, 10min after I left the house considering the appt was scheduled for 9am-1am). By 7pm somehow everything was installed.

Wired I am getting around 90mbit (signed up for 150mbit package).
Wifi is all over the shop:
- near router getting around 60
- in next room it's down to 30
- further away in the kitchen - 15-20
- didn't test upstairs....wouldn't be surprised if there will be nothing there at all

On the positive side, latency is 3-6ms, my android box (which is using wired connection) is absolutely flying (iptv channels are switching instantly, etc)

Cancelling Eir on Monday and moving to Digi.

What reason are you gonna give for cancelling?

cnocbui · 04-11-2017 05:12PM

bfa1509 wrote: »

I haven't gotten FTTH yet but it has become available in the last two weeks (at last). I'm fully aware that FTTH is much faster than any other connection but is it far better in terms of simultaneous usage i.e. is it better at holding high speeds when 5 people all decide to start watching youtube videos in 1080p?

Yes, a lot better. What often will kill a home connection is the upload speed. If someone is uploading a lot of data, everyone else on the network will find their ability to initiate new network activity severely laggy, if not impossible.

The upload speed/bandwidth with fibre is vastly better than a slow rural DSL broadband connection.

A fibre connection can support multiple Youtube streams without breaking into a sweat.

sean72 · 04-11-2017 05:13PM

cnocbui wrote: »

If you look at your house on this map, zoomed in, and it's got a blue house icon on top of it, you should get FTTH.

Well thats of course what I thought and I am on the map and a blue house with estimate completion for the 2 Nov 2017. I even spoke to a KN guy who was out at the exchange today who was doing a local install (so its live, although Eir don't seem to know)

However I was told on this forum that houses with in 1000m of the exchange actually get fibre to the cabinet (FTTC) which has a max limit of 100 mb/s. However I see the fibre (black box) on poles that are 500m from the exchange which has me stumped.

bfa1509 · 04-11-2017 05:13PM

sean72 wrote: »

This FTTH is driving me demented. I believed I could only get FTTC as I am less than a 1000m from the exchange then I noticed today that the fibre 'black box' (sorry I don't know the name) is on a pole outside a house only 500m from the exchange? Can anyone shed any light on this one. After thinking I got it I'm now stumped.

The black box is a splice box. The fibre line runs into that box then it splits and feeds up to 4 houses (i think). You have to be reasonably close to a splice box to get FTTH. Take a look at the telephone poles in your area. If it has an L spray painted on it then that pole will get a splice box soon. If a pole has "END" sprayed on it then this is the last pole on the line to get a splice box.

enfant terrible wrote: »

What reason are you gonna give for cancelling?

You actually don't have to give a reason if it's within the 14 day cooling off period.

tsue921i8wljb3 · 04-11-2017 05:13PM

sean72 wrote: »

This FTTH is driving me demented. I believed I could only get FTTC as I am less than a 1000m from the exchange then I noticed today that the fibre 'black box' (sorry I don't know the name) is on a pole outside a house only 500m from the exchange? Can anyone shed any light on this one. After thinking I got it I'm now stumped.

Some people on the thread assumed that you would be upgraded by means of FTTC because you had mentioned previously being close to the exchange (~1KM). The reality is nobody here knows for sure what the specific plans are for your particular area. You'll have to wait until the work is complete to see what product you can order.

The high horse brigade · 04-11-2017 05:25PM

glen123 wrote: »

How is my equipment a problem if their router provides poor wifi signal?

I have Huawei router (4g one) - i get wifi signal everywhere in the house with it.

As for nasty thing to do...I didn't put 14 days cooling off period into their contract. They did:)
Their priority is to make money. My priority is to get the best service I can get for the money I spend.

A simple wireless channel change would sort your wireless issues but from your attitude I've no interest in helping you.

glen123 · 04-11-2017 05:46PM

enfant terrible wrote: »

What reason are you gonna give for cancelling?

Don't think I have to give a reason. But if I am asked, "doesn't meet my wifi requirements".

No wifi in one of the rooms upstairs with their router. Very strong wifi signal from my Huawei router in that room and that router used to sit in exactly the same location where Eir router is right now.

04-11-2017 05:52PM

It's a bit like changing your car because the fuel was dodgy!

Wi-Fi is local to the house, the fibre uplink is something else.

addict · 04-11-2017 05:55PM

They don’t even ask for a reason as they don’t care if you stay or leave , that in itself is a good reason not to stay when they could not care about holding there customers , so with that attitude image when you have a problem !!!!

glen123 · 04-11-2017 05:55PM

Deleted User wrote: »

It's a bit like changing your car because the fuel was dodgy!

Wi-Fi is local to the house, the fibre uplink is something else.

Wifi is provided by Eir's router.

glen123 · 04-11-2017 05:57PM

The high horse brigade wrote: »

A simple wireless channel change would sort your wireless issues but from your attitude I've no interest in helping you.

Did I ask for help?:)

And what attitude?

T&Cs are there to be read and used. Companies themselves use them very well when it comes to hitting customers with fines for exiting contracts early or not to pay their insurance claim. So why should I be worrying about Eir and their profits when I know well that if I decide to leave them 6 months later, they will use their own T&Cs against me?

addict · 04-11-2017 05:57PM

Deleted User wrote: »

It's a bit like changing your car because the fuel was dodgy!

Wi-Fi is local to the house, the fibre uplink is something else.

Nope it’s like changing your car because main dealer was corrupt

ED E · 04-11-2017 05:57PM

Far better idea would be to buy your own. Rather than swapping a €5 router for a €6 router you could get a €120 router that can really use the link.

The F2000 is a Huawei unit btw, performance would normally be similar to your last one.

04-11-2017 05:58PM

glen123 wrote: »

Wifi is provided by Eir's router.

Check the suggestions provided by posters upthread, before throwing Eir out.
You could end up with the same Wi-Fi issues with the new ISP

Eir rural FTTH thread

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