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Eir rural FTTH thread

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Comments

  • #8432
    garroff
    Registered Users, Registered Users 2 Posts: 518 ✭✭✭garroff


    Conor Pope has a piece in todays Irish Times. Another customer has "The Eir Experience".
    Will they ever learn. Their customer service is unbelievable.


  • #8433
    frozenfrozen
    Registered Users, Registered Users 2 Posts: 7,682 ✭✭✭frozenfrozen


    Eir just took 170 odd euro despite being told to not take it and they also confirmed that the install fee had been waived before this anyway.


  • #8434
    oleras
    Registered Users, Registered Users 2 Posts: 2,737 ✭✭✭oleras


    How a business is allowed to act like that in total disregard for customer service is a disgrace.

    Over 2 months i have been emailing looking to see what has happened my order, 7 or 8 emails, twice i got a reply asking for details i had included in the mail, order number etc, i reply including everything and no reply again. Its like they deliberately try to grind you down.

    I know where my order is, but i just want them to admit that the live figures are complete bullsh1t.


  • #8435
    irishd
    Registered Users, Registered Users 2 Posts: 45 ✭irishd


    plodder wrote: »
    Just got a call myself from Eir offering installation, even though the Openeir site doesn't have a go live date for the area. The neighbouring village has just gone live. I'm tempted to let them go ahead even just to get a chance to talk to a KNN/Openeir guy about what I need to do to prepare for it..... Would that be worth doing?

    Better get your shovel out ... looks like Oldtown has gone live for ordering FTTH on eir.ie website.


  • #8436
    plodder
    Registered Users, Registered Users 2 Posts: 7,769 ✭✭✭plodder


    irishd wrote: »
    Better get your shovel out ... looks like Oldtown has gone live for ordering FTTH on eir.ie website.

    Yeah, I got a call about it the other day, but didn't order as I was sceptical from reports here. The openeir site still has no date for going live. But, over the weekend I noticed that the splitter box was up on the pole outside the house, and looks ready to go. I might go ahead and order, and see what happens.


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  • #8437
    banjopeter
    Registered Users, Registered Users 2 Posts: 87 ✭✭banjopeter


    Ran speed test on a wired connection, on three different test sites (speedtest.net, Google's own via M-Lab, and Digiweb, which is run via Ookla), with all other devices turned off. Laptop is capable of Gigabit speeds, so no issues there. Not sure why I can't get near the full potential speed of my connection (150Mb). Only got connected this morning, so would there be such a thing as a "bedding in"period? (not complaining though...)
    tSqOk80.jpgMNujTC2.jpggwGZulX.jpg


  • #8438
    irishd
    Registered Users, Registered Users 2 Posts: 45 ✭irishd


    plodder wrote: »
    Yeah, I got a call about it the other day, but didn't order as I was sceptical from reports here. The openeir site still has no date for going live. But, over the weekend I noticed that the splitter box was up on the pole outside the house, and looks ready to go. I might go ahead and order, and see what happens.

    Maybe check with Digiweb or other provider - if they see it as live then is probably safe enough to proceed.


  • #8439
    frozenfrozen
    Registered Users, Registered Users 2 Posts: 7,682 ✭✭✭frozenfrozen


    banjopeter wrote: »
    Ran speed test on a wired connection, on three different test sites (speedtest.net, Google's own via M-Lab, and Digiweb, which is run via Ookla), with all other devices turned off. Laptop is capable of Gigabit speeds, so no issues there. Not sure why I can't get near the full potential speed of my connection (150Mb). Only got connected this morning, so would there be such a thing as a "bedding in"period? (not complaining though...)

    windows key + R, "control netconnections", right click your internet adaptor and select status, what is the link speed?

    My guess is it's not 1 Gbps due to bad cable or something like that


  • #8440
    tipping
    Registered Users, Registered Users 2 Posts: 444 ✭✭tipping


    KN guy came out this morning. Wants me to run duct from the road to the house. Would 1" duct be ok?


  • #8441
    plodder
    Registered Users, Registered Users 2 Posts: 7,769 ✭✭✭plodder


    tipping wrote: »
    KN guy came out this morning. Wants me to run duct from the road to the house. Would 1" duct be ok?
    see post 8399


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  • #8442
    Pangea
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭Pangea


    I'm Still without Internet, Eir said I have to wait for the provisional failure order to process and all errors to clear up and then order again. I just got an email saying my order for ftth is processed and a technician will come out for install on the 18th. Obviously I have it installed already so not sure if this is just an automated message. The manager from Eir said she wasn't sure if all I needed was it to be electronically enabled or else a technician may need to come to my local exchange to enable, any ideas?


  • #8443
    banjopeter
    Registered Users, Registered Users 2 Posts: 87 ✭✭banjopeter


    frozenfrozen wrote: »
    windows key + R, "control netconnections", right click your internet adaptor and select status, what is the link speed?

    My guess is it's not 1 Gbps due to bad cable or something like that
    Yes, had looked at that. Speed goes from 180, 216, 243, 270 to 300 Mbps. I'll be happy with close to promised 150 Mbps.


  • #8444
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    banjopeter wrote: »
    Yes, had looked at that. Speed goes from 180, 216, 243, 270 to 300 Mbps. I'll be happy with close to promised 150 Mbps.

    Thats Wifi!


  • #8445
    frozenfrozen
    Registered Users, Registered Users 2 Posts: 7,682 ✭✭✭frozenfrozen


    that's numberwang


  • #8446
    banjopeter
    Registered Users, Registered Users 2 Posts: 87 ✭✭banjopeter


    ED E wrote: »
    Thats Wifi!
    You are right of course! Did it with ethernet, and the speed is 100 Mbps. So, is the setting change with the provider, or can I adjust anything from my end via the router? Probably not...


  • #8447
    raydator
    Registered Users, Registered Users 2 Posts: 146 ✭✭raydator


    5KbVDWZ.png

    I only get these speeds randomly.

    When I check at peak times 8-11pm it's as low as 60-90mb.


  • #8448
    Cirod
    Registered Users, Registered Users 2 Posts: 5 ✭Cirod


    raydator wrote: »

    I only get these speeds randomly.

    When I check at peak times 8-11pm it's as low as 60-90mb.

    I was of the opinion that ftth was less susceptible to drop off at peak times. That's a significant drop. Hoping to get installed tomorrow. Failed attemot at the weekend due to 'low light'...KN guy said all the work is done but my road is not 'on' in my local exchange.


  • #8449
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    banjopeter wrote: »
    You are right of course! Did it with ethernet, and the speed is 100 Mbps. So, is the setting change with the provider, or can I adjust anything from my end via the router? Probably not...

    If the cable is appropriate you need a new network card for your PC or a new laptop if its one.


  • #8450
    raydator
    Registered Users, Registered Users 2 Posts: 146 ✭✭raydator


    Cirod wrote: »
    I was of the opinion that ftth was less susceptible to drop off at peak times. That's a significant drop. Hoping to get installed tomorrow. Failed attemot at the weekend due to 'low light'...KN guy said all the work is done but my road is not 'on' in my local exchange.

    Well, see what they don't tell you is the bandwidth they have going to the distribution point which feeds the distribution boxes.

    So I have at least 20+ distribution boxes hanging off my local distribution point. The distribution point only has 2GB's feeding it(confirmed by KN engineer who installed the distribution boxes in my area), so even if there is only one house hanging off each distribution box(which can be normally up to 4) , then for me my connection will be at a min 20:1 connection ratio.

    So if it only has 2GB's feed the distribution point and I'm on the 1GB connection, then it's not hard to see how peak times will affect me.


  • #8451
    Cirod
    Registered Users, Registered Users 2 Posts: 5 ✭Cirod


    Wasn't aware of that. Worth knowing, thanks - at least your peak times are still very usable for most needs.


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  • #8452
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    raydator wrote: »
    Well, see what they don't tell you is the bandwidth they have going to the distribution point which feeds the distribution boxes.

    So I have at least 20+ distribution boxes hanging off my local distribution point. The distribution point only has 2GB's feeding it(confirmed by KN engineer who installed the distribution boxes in my area), so even if there is only one house hanging off each distribution box(which can be normally up to 4) , then for me my connection will be at a min 20:1 connection ratio.

    So if it only has 2GB's feed the distribution point and I'm on the 1GB connection, then it's not hard to see how peak times will affect me.

    It has been posted here several times that the system has been designed with 2.5 Gb/s down and 1.2 Gb/s up split up to 1:31. This is standard in residential broadband provisioning. You still should not see such slowdowns over a considerable period of time.

    9726 posted about it previously.

    http://www.boards.ie/vbulletin/showpost.php?p=103250365&postcount=14


  • #8453
    raydator
    Registered Users, Registered Users 2 Posts: 146 ✭✭raydator


    Allison Puny Appetite wrote: »
    It has been posted here several times that the system has been designed with 2.5 Gb/s down and 1.2 Gb/s up split up to 1:31. This is standard in residential broadband provisioning. You still should not see such slowdowns over a considerable period of time.

    9726 posted about it previously.

    http://www.boards.ie/vbulletin/showpost.php?p=103250365&postcount=14

    Yes, I know there's a contention ratio and that's what I was pointing out to the previous poster.
    Not sure what your point is?


  • #8454
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    raydator wrote: »
    Yes, I know there's a contention ratio and that's what I was pointing out to the previous poster.
    Not sure what your point is?

    Just your post seemed like you were revealing some heretofore unknown inside information.

    Anyway have you tried multiple parallel downloads from somewhere like heanet to test the connection? I would not trust a random speedtest sever to benchmark a 1Gb connection.

    http://ftp.heanet.ie


  • #8455
    vintagevrs
    Registered Users, Registered Users 2 Posts: 3,392 ✭✭✭vintagevrs


    banjopeter wrote: »
    You are right of course! Did it with ethernet, and the speed is 100 Mbps. So, is the setting change with the provider, or can I adjust anything from my end via the router? Probably not...

    The reason you are only seeing 100mb is due to the connection between your laptop and the router. That is the bottleneck in your connection. Eir are sending 150mbps to your router but your laptop is not getting it. The router Eir sent is capable of supporting 1000mbps so the issue is one of just two things. Your network cable is faulty, or the network card in your machine is not capable of 1000mbps. I'm guessing you are using the cable Eir supplied with the router, and as it's a brand new cable I'd guess your network card isn't up to the job.

    If you are trying to do this just to prove you're getting what you are paying for, I wouldn't bother as I am confident you are.

    What I mean by that is, how often are you going to use the network cable with the laptop in the real world? Maybe not often as I would think the whole point is that it is wireless and has some freedom.

    What wireless networks can you see? Just one ending 2.4ghz or can you also see the 5ghz network on the laptop. If you can only see 2.4 GHz then your laptop doesn't support the faster wireless band and you won't see your full speed wirelessly.

    Just enjoy the fast internet you have now. As you replace older tech in the house with new stuff you will see them run faster as they will be compatible and capable of using all your bandwidth.


  • #8456
    banjopeter
    Registered Users, Registered Users 2 Posts: 87 ✭✭banjopeter


    vintagevrs wrote: »
    The reason you are only seeing 100mb is due to the connection between your laptop and the router. That is the bottleneck in your connection. Eir are sending 150mbps to your router but your laptop is not getting it. The router Eir sent is capable of supporting 1000mbps so the issue is one of just two things. Your network cable is faulty, or the network card in your machine is not capable of 1000mbps. I'm guessing you are using the cable Eir supplied with the router, and as it's a brand new cable I'd guess your network card isn't up to the job.

    If you are trying to do this just to prove you're getting what you are paying for, I wouldn't bother as I am confident you are.

    What I mean by that is, how often are you going to use the network cable with the laptop in the real world? Maybe not often as I would think the whole point is that it is wireless and has some freedom.

    What wireless networks can you see? Just one ending 2.4ghz or can you also see the 5ghz network on the laptop. If you can only see 2.4 GHz then your laptop doesn't support the faster wireless band and you won't see your full speed wirelessly.

    Just enjoy the fast internet you have now. As you replace older tech in the house with new stuff you will see them run faster as they will be compatible and capable of using all your bandwidth.

    Thanks for that. My laptop and mobile are both well capable of hi wifi speeds, as I've checked the specs. Even better, I've used both in my neighbours house, where they have FTTH, with Eir. I was getting 140+ speeds without issue. I am with Digiweb, 150 Mbps , and am using their Fritzbox 7560, which I'm sure is fine.
    I checked the patch cable that came with the Fritzbox, which is yellow, and I cannot find any code on the sheathing, but I wonder is it Cat5? I have a similar cable which does have code printed on it, saying "Cat5".
    The specs for Cat5 say 100Mbps, so perhaps that is the bottleneck?
    Would Digiweb actually send out a router for a Gigabit capable connection which comes with only a Cat5 cable?
    Would explain a lot.


  • #8457
    frozenfrozen
    Registered Users, Registered Users 2 Posts: 7,682 ✭✭✭frozenfrozen


    Try a different cable


  • #8458
    banjopeter
    Registered Users, Registered Users 2 Posts: 87 ✭✭banjopeter


    frozenfrozen wrote: »
    Try a different cable
    Just tried again wirelessly and got 106 down, so the Digiweb cable must be OK, if Speedtest is to be trusted. Will get some better cables when I can, and get back to more important things in life...lPvnHbI.jpg


  • #8459
    KOR101
    Registered Users, Registered Users 2 Posts: 1,898 ✭✭✭KOR101


    http://www.independent.ie/irish-news/courts/eir-fined-10500-after-overcharging-pensioner-by-148-36210246.html


  • #8460
    frozenfrozen
    Registered Users, Registered Users 2 Posts: 7,682 ✭✭✭frozenfrozen


    banjopeter wrote: »
    Just tried again wirelessly and got 106 down, so the Digiweb cable must be OK, if Speedtest is to be trusted. Will get some better cables when I can, and get back to more important things in life...

    Forget the speed test until you see 1Gbps link speed on your wired ethernet adapter status. Turn off WiFi too.

    I agree though just forget about it if you're using WiFi all the time you won't notice the difference in speed


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  • #8461
    irishd
    Registered Users, Registered Users 2 Posts: 45 ✭irishd


    plodder wrote: »
    Yeah, I got a call about it the other day, but didn't order as I was sceptical from reports here. The openeir site still has no date for going live. But, over the weekend I noticed that the splitter box was up on the pole outside the house, and looks ready to go. I might go ahead and order, and see what happens.

    I went ahead and ordered, anyway, quoting install in 5-7 working days ... we'll see!

    Now to find a decent router to use instead of the F2000 PoC ...


This discussion has been closed.
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