Eir rural FTTH thread

KeRbDoG

Ultimanemo wrote: »

That is what I have for landline, but I don't do many calls, it works fine.

I don't make many calls and I find IrishVoIP.com fantastic, top up your account as needed - rates seem cheap enough. Even link to them in my sig

Jpmarn

Went on the Vodafone website and they indicate up to 100 Mbps is available to my address and phone number. Don't seem to accept Eircodes. Got ftth installed last week and getting 150mbps.
There is now 9 houses on my road connected since the Fibre became live just over a week ago.

goosey11

Hi guys. This was probably answered already but there is so much pages to go through. I’m just wondering does anyone know what the black boxes on the telephone poles are for. They have been recently attached to the poles in my area. Something to do with fibre?

Charles Babbage

goosey11 wrote: »

Hi guys. This was probably answered already but there is so much pages to go through. I’m just wondering does anyone know what the black boxes on the telephone poles are for. They have been recently attached to the poles in my area. Something to do with fibre?

maybe a pic?

tsue921i8wljb3

goosey11 wrote: »

Hi guys. This was probably answered already but there is so much pages to go through. I’m just wondering does anyone know what the black boxes on the telephone poles are for. They have been recently attached to the poles in my area. Something to do with fibre?

Most likely they are the "Splice Boxes" as they are referred to here, also called distribution points. They are used for containing the fibre joints known as splices. Those splices may be where two of the main distribution fibres are connected. The boxes are also used for joining the smaller diameter cable, that is brought into homes, to the main cable.

https://www.3m.com/3M/en_US/communications-us/applications/access-network/bpeo/

The Cush

Here's one in-situ on the pole posted a little while ago

gooner99

Seems to be a hell of a lot of those boxes in our area. Some are every few poles. Are these normal for fibre setups, I would have thought long continuous runs would be the way to go?

Any reason for so many and does it result in loses or other issues like water damage leading to frequent replacement.

The Cush

gooner99 wrote: »

Seems to be a hell of a lot of those boxes in our area. Some are every few poles. Are these normal for fibre setups, I would have thought long continuous runs would be the way to go?

Any reason for so many and does it result in loses or other issues like water damage leading to frequent replacement.

The rollout plan for the splice boxes is to have them within 150-200m of each premises connection and could serve up to 14 connection based on the number of blanks at the base of the boxes in my area. They are sealed against water ingress and its possible to pressurise the boxes once closed. The box above appears to have 8 (green) internal connectors for customer connections.

tsue921i8wljb3

gooner99 wrote: »

Seems to be a hell of a lot of those boxes in our area. Some are every few poles. Are these normal for fibre setups, I would have thought long continuous runs would be the way to go?

Any reason for so many and does it result in loses or other issues like water damage leading to frequent replacement.

They seem to have designed it so that the installers will not have to run cable over lots of poles to get to houses leading to more boxes being needed. There would be small losses associated with fusion splicing and greater losses with mechanical connectors but again this would have been taken into account in the design stage.

3M claim that the boxes are highly water and weather resistant so hopefully there would be few issues there.

oscarBravo

Allison Puny Appetite wrote: »

3M claim that the boxes are highly water and weather resistant so hopefully there would be few issues there.

They're designed to cope with long-term immersion in underground chambers. They'll be fine on poles (until Ophelia blows the poles down!).

ED E

Or the old willow beside it that pulls the cabling down as it falls.


OE dont normally hit storm mode until late Dec/Early Jan but there's a good chance it'll be all hands from Monday.

Pangea

I seen it mentioned in the weather thread that the incoming Hurricane could down a lot of Broadband services.

thehorse

How long does it take for the ftth to be rolled out ?
All the ducting has been installed and kn/open eir have begun blowing the fibre about a week ago. They are providing the ftth to about 400 houses and have said it will be available In the 2nd half of 2017(this is also quoted on fibrerollout.ie)
I'm hoping it will be available within the next month or so but am I being too optimistic ?

They have met a few issues but have a civils contractor(nevilles) working with them to open/clear blockages. I saw them doing some work yesterday.

I'm about 2.5kms from the exchange myself.

I'm located in dundrum, co tipp.

The Cush

thehorse wrote: »

I'm hoping it will be available within the next month or so but am I being too optimistic ?

Too optimistic I'd say. Almost 2 months now since they started the actual rollout of fibre to the poles here, overhead routes appear to be complete but pole replacement continuing. Single underground route hasn't started yet which includes pole replacement for cable drops. Availability moved from Autumn to Autumn/Winter.

thehorse

The Cush wrote: »

Too optimistic I'd say. Almost 2 months now since they started the actual rollout of fibre to the poles here, overhead routes appear to be complete but pole replacement continuing. Single underground route hasn't started yet which includes pole replacement for cable drops. Availability moved from Autumn to Autumn/Winter.

They replaced all the poles which needed to be replaced a few months back.things are moving quickly here. the cable drops have been done too so it really is just a matter of blowing the fibre

superloopy

Just a timeline of my FTTH journey.

I got my hopes up by seeing my exchange (headford, kerry) being paraded by eir for their fibre to the press release for march 2017 as part of the 100,000. That goalpost was moved multiple times. Headford went, winter 2016, missed. First half, 2017, missed.

Fibre layed March 2017, unable to order. And no splice boxes fitted to poles or road manholes.

Headford exchange changes to live date of summer 2017, missed.

Headford exchange changes to summer/autumn 2017, missed.

Headford exchange changes to live date of second half of 2017, missed. Unable to order. Splice boxes installed August 2017.

Headford exchange live date of second half of 2017. First date I can apply for FTTH is September 20th.

It takes four failed attempts of ordering. Told twice KN had the wrong eircode matched to my phone number. Two full hours on the phone to Eir to complete my order in total. Five times I was disconnected by Eir.

My first FTTH was 20th September. My 4th and final order was installed on the 4tg of October. KN had an installation planned for the afternoon and called at 10am. They arrived at 10:30am. Finished by 1:30pm. Great team of guys. Very friendly and very efficient.

I placed an order for 150mb down and they got a speed of 147mb down on my line.

I cancelled my Eir FTTH with an email on the 6th of October. Within the 14 day cooling off period. I still have the Eir router and FTTH access. It took until the 11th of October to get an email confirmation of my cancellation of my FTTH contract.

I’ve placed an order for digiweb FTTH 150mb @ €55 per month.

Now, I wait.


My advice is get Eir to install the line and cancel, fast. Within the 14 day cooling off period.

Eir are a nightmare to deal with. Genuinely the worst company I have ever dealt with. Finding a person on the phone who cares or knows or didn’t hang up within one hour is a miracle.

Eir are bad.

Eir form care.

Eir are not worth dealing with in any way.

Get your line installed by them and get out. Fast.

Depressing experience from start to finish. The only light was the KN crew that turned up. Every other step with eir was painful. It was almost like they didn’t want my business. Bizarre.

Thankfully I am currently unemployed and have the time and effort to put into this.

I’m such a patient person and this Eir experience was so trying it tested my patience in such a way I have never experienced before.

Buyer beware. But **** me, I couldn’t even get past stage one without serious effort.

15 years and finally my speed tests are above 1.7 down.

Almost worth it.

rob808

KN are waste of space there only good for easy install any hard work they leg it.I had to ring Eir just to get the two KN guys to come back because they weren't. my second install this friday I've done the hard work so it be a easy install they be delighted.

Blogin

thehorse wrote: »

How long does it take for the ftth to be rolled out ?
All the ducting has been installed and kn/open eir have begun blowing the fibre about a week ago. They are providing the ftth to about 400 houses and have said it will be available In the 2nd half of 2017(this is also quoted on fibrerollout.ie)
I'm hoping it will be available within the next month or so but am I being too optimistic ?

They have met a few issues but have a civils contractor(nevilles) working with them to open/clear blockages. I saw them doing some work yesterday.

I'm about 2.5kms from the exchange myself.

I'm located in dundrum, co tipp.

It's pot luck with eir. You could be waiting 1 month or 6. At least in my exchange of 900 houses they seemed to enable 25% of the houses every few weeks. It's been over 6 months here.

thehorse

Blogin wrote: »

It's pot luck with eir. You could be waiting 1 month or 6. At least in my exchange of 900 houses they seemed to enable 25% of the houses every few weeks. It's been over 6 months here.

I'm hopeful it will be available before end of Nov as there are now penalties in place if eir don't have fibre rolled out as per the timelines/schedule listed.the eir guys rolling it out locally told me the same.
Apparently, they can blow up to 10 KMS of fibre per day if there there are no issues with blockages or whatever

Gonzo

tomorrow will be a real test for our FTTH connections. I already lost the service in the early summer due to one averagely windy night, granted the connection was installed from the wrong splice box, 4 poles back.

Now that my connection is run from outside the gate to the house, it's much safer from damage but still i don't trust tomorrows storm, could be alot of lines down and any damage to fibre, means the whole thing has to be reinstalled, not an easy fix like copper.

oscarBravo

Gonzo wrote: »

tomorrow will be a real test for our FTTH connections. I already lost the service in the early summer due to one averagely windy night, granted the connection was installed from the wrong splice box, 4 poles back.

Now that my connection is run from outside the gate to the house, it's much safer from damage but still i don't trust tomorrows storm, could be alot of lines down and any damage to fibre, means the whole thing has to be reinstalled, not an easy fix like copper.

I took a drive around earlier, looking for places where tree damage to fibre is likely. There's going to be a good chunk of rural Westport without FTTH service on Tuesday by the looks of it.

Jezz09

Hi Guys, recently bought a place rurally. Had a KN engineer out to install phoneline on SKY's behalf. When he arrived, he informed me that I was too far out from the cabinet, and that I would only receive speeds of less than 2MB, far less that the 20MB sky had promised. I decided against the install. He then suggested that the Fibre cables joining the 2 local towns run less that 100 yards in front of my house. He suggested that it would only require one cable from these lines to the pole at my house and then a cable through the existing duct to my home. He thought that EIR are the only company who will be providing this FTTH service. I have since looked up the NBP and planned eir rollouts and my address is not being included at all, despite how close I am to these existing lines. Could any company be convinced to install the required lines? Could this service be contracted privately? Thanks

captainpugwash

Very similar experience, also in Headford. Sounds like you pre-ordered too, big mistake indeed, nightmare from the start.I am on my 4th order now,Eir unable to marry the correct address/eircode/phone number together in 3 attempts. Lots of failed install dates, lots of hold, lots of Mozart.Complaints eventually lead to me being given a "special" 01 number to call.Automated voice "someone will call you back shortly",they never do. I think they just put the splice box up to taunt me, Grrrrr. No way will this shower ever be trusted with my bank details for a 2 Euro discount!! Given all the cancel/re-ordering I am expecting the the DP to be wrong now ( they are certainly giving me DP up the ass)

Gonzo

oscarBravo wrote: »

I took a drive around earlier, looking for places where tree damage to fibre is likely. There's going to be a good chunk of rural Westport without FTTH service on Tuesday by the looks of it.

yep and fixing FTTH is not a quick fix, especially if its an individuals fibre, rather than the main fibre line which extends along roads. The main fibre line on our road is protected in places near tree trunks, but that still wouldn't save the fibre if a tree fell etc.

If anyone loses their fibre connection they are looking at 1 to 2 weeks without service while new appointments are made to install the connection from scratch.

jgbyr

Jezz09 wrote: »

I have since looked up the NBP and planned eir rollouts and my address is not being included at all, despite how close I am to these existing lines. Could any company be convinced to install the required lines? Could this service be contracted privately? Thanks

It's passing outside my gate but Openeir have said I'm not included in the 100k so, no I can't get it.

bottar1

oscarBravo wrote: »

I took a drive around earlier, looking for places where tree damage to fibre is likely. There's going to be a good chunk of rural Westport without FTTH service on Tuesday by the looks of it.

We're waiting for our install, live just outside Westport. Really glad they didn't install it before the storm lol.

AidenL

Im wondering what does this D badge mean on the poles out my road, its appeared on a few recently, seems to be mostly the poles covered in ivy?

AidenL

jgbyr wrote: »

It's passing outside my gate but Openeir have said I'm not included in the 100k so, no I can't get it.

Same here, and passing a load of houses even closer than me, which wont be connected either. Houses literally 10m back from where the fibre is running. Its madness.

tsue921i8wljb3

AidenL wrote: »

Im wondering what does this D badge mean on the poles out my road, its appeared on a few recently, seems to be mostly the poles covered in ivy?

Pole is defective and needs to be replaced.

Eldrew

Hi All

KN gut came out last week to connect us up but couldnt get the cable through to the pole from the house as he said it might be blocked or there might be a junction box?
He didnt hang about but suggested we sort out the blockage/or find this junction box (I've no idea where this could be) or alternatively we cut the top of the trees that are between the house and the road and they will run the cable from the pole to the house.
Has anyone else got this done and do they do a neat job? KN guy didnt seem too keen and said its a big ugly cable?
Do eir or KN offer a service to unblock the pipe and/or find this junction box? I dont really want to dig the garden up.

Thanks for your help