HTC 11 Thread

menuisier · 09-09-2017 05:44PM

Basil3 wrote: »

Yeah, that doesn't sound right to me.

I'll try tweeting them to see if that help.

gawker · 11-09-2017 12:51PM

My HTC U11 also smashed after a small fall (maybe 2 feet) last week. It fell flat from a low chair, the first time I can recall ever dropping one. I did not panic as assumed such a small fall would not cause any real damage. Unfortunately for me, when I picked it up and turned it around there were cracks all over the screen, somehow going around the side in all corners despite the phone not landing on the sides.

I have sent it for repair with my insurance, but imagine it will take a while.

I have to say, as a HTC user for the past 7 years, this is the first time I've broken a phone and it was far too easy.

To make things worse, I had bought an Amazon screen guard which did not fit so had returned it and was waiting for a delivery of another one. I am not sure a screen guard would have prevented this though, it seems that with the pressure the whole screen gave up.

I love the device, but it is not as hardy as it's predecessors. I really wish they would launch an official case / screen guard too. Lots of junk on Amazon...

GIMP · 11-09-2017 01:41PM

Did you have a cover on it, sorry to hear yours broke...pain! Coincidentally I dropped mine too this morning, similar height, hit a table and then the ground, survived but i have a Spigen Rugged Armour case on mine.

menuisier · 11-09-2017 06:08PM

i got a reply off them on twitter but no change on what they old me over email.

i had a Spigen case order on amazon but canceled it as i knew i wouldnt come before my holiday which is where it broke.
A week ago i thought they were great giving a two year warranty dont think they are so great now...

would you recommend that Spigen case?

11-09-2017 06:26PM

menuisier wrote: »

i got a reply off them on twitter but no change on what they old me over email.

i had a Spigen case order on amazon but canceled it as i knew i wouldnt come before my holiday which is where it broke.
A week ago i thought they were great giving a two year warranty dont think they are so great now...

would you recommend that Spigen case?

To be fair, a 2 year warranty is the law. It's not them being nice

Really strange that using their official repair centre will void the warranty. Doesn't really make sense to me.

I've been going through a 3 month battle with HTC over my warranty repair of my Nexus 9. First time I've had to go through the process, and it's enough to put me off spending any money on them again. I guess they're not going to exist as a company much longer anyway, if rumours are to be believed.

menuisier · 11-09-2017 06:34PM

This is all they told me.

Good day,

Thank you for contacting HTC, we are sorry to hear what happened to your U11.

Regarding your inquiry, please note unfortunately the device will be considered now out of the warranty due to the physical damage.

Please note that you can send your device to one of the below repair centers, for any details regarding the repair price, please refer to the repair center:

Fonfix

1 Sandyford Park,

Burton Hall Avenue,

Sandyford Industrial Estate,

Dublin 18

http://www.fonfix.ie/PhoneReturn.aspx

Tel: +353 (0)12950907

and

SBE Ireland

Block F1 Grants Lane

Greenogue Business Park

Rathcoole

Co. Dublin

http://sbeglobalservice.com/

Tel. +353 (1) 40 18 176

Fax +353 (1) 40 18 186

yea heard the rumors about google buying them out. ive had to deal with google support on a nexus phone i had. thought they were pretty good to deal with. They sent out a new phone and I just had to send back the doggy one in the same box.

I have a nexus 9 as well. what do you think of it? i find it solid enough build but dog slow from day one, very sluggish changing app, bring up the keyboard, all round slow.

11-09-2017 06:41PM

menuisier wrote: »

This is all they told me.

Good day,

Thank you for contacting HTC, we are sorry to hear what happened to your U11.

Regarding your inquiry, please note unfortunately the device will be considered now out of the warranty due to the physical damage.

Please note that you can send your device to one of the below repair centers, for any details regarding the repair price, please refer to the repair center:

Fonfix

1 Sandyford Park,

Burton Hall Avenue,

Sandyford Industrial Estate,

Dublin 18

http://www.fonfix.ie/PhoneReturn.aspx

Tel: +353 (0)12950907

and

SBE Ireland

Block F1 Grants Lane

Greenogue Business Park

Rathcoole

Co. Dublin

http://sbeglobalservice.com/

Tel. +353 (1) 40 18 176

Fax +353 (1) 40 18 186

yea heard the rumors about google buying them out. ive had to deal with google support on a nexus phone i had. thought they were pretty good to deal with. They sent out a new phone and I just had to send back the doggy one in the same box.

I have a nexus 9 as well. what do you think of it? i find it solid enough build but dog slow from day one, very sluggish changing app, bring up the keyboard, all round slow.

I've always found mine to be pretty snappy. Battery life took a bit of a nosedive though. One day it locked up while watching a YouTube vid, had to force a reset, and then it was fine until the battery ran out. After that, it just wouldn't charge any more.

Sent it in for warranty repair, and after taking about 2 months to tell me it couldn't be repaired and they'd give me a replacement or refund, they then turned around a few weeks later and said that it had internal damage to the mainboard and it isn't covered under warranty as the cost of repair outweighs the value of the device.

I have it insured, so it will be interesting if they manage to repair it after i've been told it's not feasible.

OldMrBrennan83 · 11-09-2017 06:42PM

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11-09-2017 06:47PM

Patww79 wrote: »

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You don't even want to know the full version of what I've been through the last 3 months. Complete mess.

The dev community is what has made me stick with HTC all these years, but those days are over. Android has matured enough that devices can be used stock without missing out on some of the benefits custom roms used to bring.

GIMP · 12-09-2017 01:29AM

menuisier wrote: »

i got a reply off them on twitter but no change on what they old me over email.

i had a Spigen case order on amazon but canceled it as i knew i wouldnt come before my holiday which is where it broke.
A week ago i thought they were great giving a two year warranty dont think they are so great now...

would you recommend that Spigen case?

Pretty good case as far as I am concerned, saved mine from a few drops lately.

sentient_6 · 12-09-2017 01:17PM

Has anyone ever caught a glimpse of a notification symbol for either htc companion or maybe alexa flashing for a fraction of a second in the top left of the status bar?

It pops up a few times a day and now Iv noticed it I think I see every time. I don't have companion or alexa running but I feel like it could be one of them being stopped before it can get going, if that makes any sense.

13-09-2017 12:43PM

sentient_6 wrote: »

Has anyone ever caught a glimpse of a notification symbol for either htc companion or maybe alexa flashing for a fraction of a second in the top left of the status bar?

It pops up a few times a day and now Iv noticed it I think I see every time. I don't have companion or alexa running but I feel like it could be one of them being stopped before it can get going, if that makes any sense.

I have both disabled, so haven't noticed either.

13-09-2017 12:45PM

Had Olixar screen protectors I ordered over 2 months ago from mobilefun finally arrive. After 5 weeks they hadn't arrived so they sent me out replacements with overnight delivery, so I guess I've ended up with 2 for the price of 1.

OldMrBrennan83 · 20-09-2017 12:06PM

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dinevalesco · 20-09-2017 12:07PM

Where's that info coming from Pat?

20-09-2017 12:08PM

Patww79 wrote: »

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Only rumours I've heard are for new devices this side of Xmas.

OldMrBrennan83 · 20-09-2017 12:09PM

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OldMrBrennan83 · 20-09-2017 12:10PM

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dinevalesco · 20-09-2017 12:11PM

Wires seem alive with the sound of acquisition.

MoodeRator · 20-09-2017 12:43PM

Google acquisition?

20-09-2017 12:47PM

MoodeRator wrote: »

Google acquisition?

HTC are buying Google :pac:

dinevalesco · 20-09-2017 12:53PM

Think they’ve offered a U Ultra, and a Re:Camera to sweeten the deal.

sentient_6 · 20-09-2017 12:57PM

I was hoping to hold on to my U11 for at least another year but this changes things.

I sense a LG V30 acquisition for myself in my near future.

dinevalesco · 20-09-2017 01:11PM

Realistically what could it mean for current u11 users?

OldMrBrennan83 · 20-09-2017 02:05PM

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OldMrBrennan83 · 20-09-2017 05:09PM

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OldMrBrennan83 · 20-09-2017 08:39PM

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20-09-2017 08:43PM

Patww79 wrote: »

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Yeah. I can only really see this being a good thing for HTC and Google. Considering that we can't readily get LG or Pixel devices in Ireland, it would be pretty bad if HTC also dropped out of the market.

1jcdub · 20-09-2017 08:44PM

sentient_6 wrote: »

I was hoping to hold on to my U11 for at least another year but this changes things.

I sense a LG V30 acquisition for myself in my near future.

I'm thinking the same!

OldMrBrennan83 · 20-09-2017 08:49PM

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HTC 11 Thread

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