Eir rural FTTH thread

Blogin · 05-09-2017 09:46PM

9726_9726 wrote: »

You are absolutely right. For Eir to claim "Absolutely no usage limits" when they have a metered, paid usage limit is disgusting. It pushes the boundaries yet again. What will be next?

They have been doing it this way for years (e.g. meteor unlimited data which had FUP of 7.5GB). Loads of people complained about it. ComReg had no problem with it as long as they referenced the FUP in small print somewhere.

Maybe everyone should open a fresh complaint ?

9726_9726 · 05-09-2017 09:51PM

Blogin wrote: »

They have been doing it this way for years (e.g. meteor unlimited data which had FUP of 7.5GB). Loads of people complained about it. ComReg had no problem with it as long as they referenced the FUP in small print somewhere.

Maybe everyone should open a fresh complaint ?

Also, there is the rule that if the FUP affects less than 1% of people, it is allowed to be called unlimited. That may be fair enough for network protection but that wording! Come on? "Absolutely no usage limits". It's insulting.

Just to add also, I'm not taking from the absolutely amazingly advanced rollout they are doing. It's world-class stuff, in fact world-beating stuff, but just a bit of honesty dealing with the punters on the marketing side would be good also if they want to really change their spots.

rob808 · 05-09-2017 10:21PM

9726_9726 wrote: »

Also, there is the rule that if the FUP affects less than 1% of people, it is allowed to be called unlimited. That may be fair enough for network protection but that wording! Come on? "Absolutely no usage limits". It's insulting.

Just to add also, I'm not taking from the absolutely amazingly advanced rollout they are doing. It's world-class stuff, in fact world-beating stuff, but just a bit of honesty dealing with the punters on the marketing side would be good also if they want to really change their spots.

well sky use the word totally unlimited which I guess they are unlimited.

rob808 · 06-09-2017 03:40AM

niallb wrote: »

Saw them too. All excited in the car!
Pretty sure they're just running the underground fiber rather than opening holes for the sake of individual homes just yet.

yea niallb they were pushing the Fibre up the road and had dug to big holes.

Avada · 06-09-2017 06:35AM

rob808 wrote: »

well sky use the word totally unlimited which I guess they are unlimited.

Yep, they don't have a FUP.

Gwynston · 06-09-2017 09:24AM

KeRbDoG wrote: »

Has the ASAI already investigated this and just basically told Eir to 'stop that, don't do it again' ?
http://www.asai.ie/complaint/telecommunications-41/

This is what they found:

There should be a link between the headline ‘Unlimited’ claim and the reference to the FUP. In this case the marketing communication was on the advertisers’ website and while there was a link provided to the ‘terms and conditions’ at the end of the webpage, this was below the fold, not contained within the marketing communication and not immediately apparent to consumers. In addition, there was no specific reference to a FUP within the Marketing Communication.

Yeah it looks like it's already been concluded as such:

In the absence of a response from the advertisers and the fact that they had failed to demonstrate that they had clearly identified the existence of their fair usage policy, the Committee considered the advertisement to be in breach of Sections 4.1, 4.4 and 4.9 of the Code.

The advertisement should not be used in the same format again.

I can't find a date for that entry, but it seems they got no response from Eir anyway, who obviously haven't changed their advertising.

So the whole Advertising Standards Authority is powerless?

tsue921i8wljb3 · 06-09-2017 10:35AM

rob808 wrote: »

yea niallb they were pushing the Fibre up the road and had dug to big holes.

They are on the old N3 just north of Dunshaughlin this morning. Two mini- diggers putting in new manholes every few hundred metres. The preparation work needed really is incredible. Putting the fibre on the poles is probably the easiest and quickest part of the process.

digiman · 06-09-2017 01:32PM

9726_9726 wrote: »

Also, there is the rule that if the FUP affects less than 1% of people, it is allowed to be called unlimited. That may be fair enough for network protection but that wording! Come on? "Absolutely no usage limits". It's insulting.

Just to add also, I'm not taking from the absolutely amazingly advanced rollout they are doing. It's world-class stuff, in fact world-beating stuff, but just a bit of honesty dealing with the punters on the marketing side would be good also if they want to really change their spots.

This is where you could probably get them, aabout 1% of people are being affected at the moment and this will grow month on month.

rob808 · 06-09-2017 01:33PM

It funny on Eir website it say FTTH available and I ring pure telecom they said October which open Eir said which seem true.I was going to ring Eir for a laugh but there no point entering into another contract until I know for sure it available to me.

KeRbDoG · 06-09-2017 05:46PM

OpenEir van with a lad surveying poles around my area currently - I thought he was fault finding but each day I see him walking the pole/cable paths. Hopefully FTTH related !

cnocbui · 06-09-2017 07:02PM

KeRbDoG wrote: »

OpenEir van with a lad surveying poles around my area currently - I thought he was fault finding but each day I see him walking the pole/cable paths. Hopefully FTTH related !

We had poles replaced in early spring, since then no signs whatsoever except sighting a K&N van near a fiber cabinet a month or so ago. The schedule said Autumn, but still no sign of movement.

Pangea · 06-09-2017 11:13PM

For those that have upgrade to FTTH, does your old eir account still show up in my eir? Mine does, I tried deleting it but it doesnt do anything.

Gonzo · 06-09-2017 11:17PM

Allison Puny Appetite wrote: »

They are on the old N3 just north of Dunshaughlin this morning. Two mini- diggers putting in new manholes every few hundred metres. The preparation work needed really is incredible. Putting the fibre on the poles is probably the easiest and quickest part of the process.

that's the way it was in my area. 9 months of ducting/manhole work (visits often weeks or months apart), wiring the entire area took a few hours. After that the splicing did take a few days, but the ducting/manholes was 90% of time spent on project.

Gonzo · 06-09-2017 11:19PM

Pangea wrote: »

For those that have upgrade to FTTH, does your old eir account still show up in my eir? Mine does, I tried deleting it but it doesnt do anything.

When I ordered FTTH, Eir issued me a new account number and cancelled the old ADSL account immediatley. I then deleted the ADSL account in myeir after adding the new FTTH account number.

Gonzo · 06-09-2017 11:21PM

rob808 wrote: »

well sky use the word totally unlimited which I guess they are unlimited.

Sky are truly unlimited but don't resell or offer FTTH. Also for those who did move Eir/Voda to Sky FTTC I've read contention issues/speed drops etc so not sure it's a wise move changing to them if quality of service is paramount.

Gwynston · 06-09-2017 11:33PM

Had FTTH nearly a week now. On the 300MB package but "only" seeing this with a wired connection:

Now I know I should be eternally grateful, having moved up from 1.7MB, but shouldn't I be getting what I've paid for?
What can be done to resolve this?

Gonzo · 06-09-2017 11:36PM

Gwynston wrote: »

Had FTTH nearly a week now. On the 300MB package but "only" seeing this with a wired connection:

Now I know I should be eternally grateful, having moved up from 1.7MB, but shouldn't I be getting what I've paid for?
What can be done to resolve this?

most likely your network card in your computer only supports up to 100 megs. You need a gigabit Ethernet networking card. Most computers/laptops from past 4/5 years would have one already installed.

rob808 · 07-09-2017 01:02AM

Gonzo wrote: »

that's the way it was in my area. 9 months of ducting/manhole work (visits often weeks or months apart), wiring the entire area took a few hours. After that the splicing did take a few days, but the ducting/manholes was 90% of time spent on project.

i drive through summerhill today they have splicing boxes up but my road there isn't yet but say FTTH available at my address on open Eir and Eir website.I ask open Eir last week they said October my area be live.

Gwynston · 07-09-2017 10:00AM

Gonzo wrote: »

most likely your network card in your computer only supports up to 100 megs. You need a gigabit Ethernet networking card. Most computers/laptops from past 4/5 years would have one already installed.

Doh! Of course that's it!

I even said so in my post from last week with my first Speedtest figures. I was waiting for the figures to "settle down", which they have done now, but for some reason in my head expected more last night

KeRbDoG · 07-09-2017 10:15AM

cnocbui wrote: »

We had poles replaced in early spring, since then no signs whatsoever except sighting a K&N van near a fiber cabinet a month or so ago. The schedule said Autumn, but still no sign of movement.

Have you mailed fibrepower@openeir.ie with your EirCode for a better idea of timeframe? The online maps/info they have isn't correct from the (later date) that I have from their email response.

Pangea · 07-09-2017 10:24AM

Interview this morning about the National Broadband plan. 89:33 in http://rte.ie/r.html?rii=9_10770299_48_07-09-2017_

frozenfrozen · 07-09-2017 10:24AM

just been informed of 11th of september install date for us here.

I still haven't done anything more on running conduit or anything but sure what can I really do when there's no information from their side at all

Gonzo · 07-09-2017 03:00PM

Gwynston wrote: »

Doh! Of course that's it!
I even said so in my post from last week with my first Speedtest figures. I was waiting for the figures to "settle down", which they have done now, but for some reason in my head expected more last night

I think this whole 'settling down' period associated with getting FTTH is a myth. You get the proper speeds within seconds/minutes of using the service once you connect via Ethernet cable.

KOR101 · 07-09-2017 03:03PM

https://www.irishtimes.com/business/technology/enet-goes-head-to-head-with-eir-for-rural-broadband-contracts-1.3212890?mode=amp

Amadan90 · 07-09-2017 03:21PM

Gonzo wrote: »

I think this whole 'settling down' period associated with getting FTTH is a myth. You get the proper speeds within seconds/minutes of using the service once you connect via Ethernet cable.

I was skeptical when i read about the 24/48hrs 'stabling' for FTTH but it really does seem to be legit.

My PS4 on wireless was getting 50mbps for the first few days and now it's getting 85mbps (absolute no change whatsoever in set-up)

I signed up for 1gb because i want to make up for lost time since my old connection was 5mbps haha

Icyseanfitz · 07-09-2017 03:26PM

Is anyone finding that android devices seem to run slow with eirs ftth? Speed tests are grand but in use through WiFi seems very sluggish

snowstreams · 07-09-2017 03:39PM

Icyseanfitz wrote: »

Is anyone finding that android devices seem to run slow with eirs ftth? Speed tests are grand but in use through WiFi seems very sluggish

Yeah I was having that issue too Sean. It seemed to be an issue with the DNS within the eir router.
But I couldnt fix it within the router so I installed a dns set app on my phone.

Just google a DNS set app in the app store, it should set your DNS to google DNS using a vpn.
You should see an instant improvement. Though you will need to enable the app everytime you restart your phone.

ED E · 07-09-2017 03:42PM

Icyseanfitz wrote: »

Is anyone finding that android devices seem to run slow with eirs ftth? Speed tests are grand but in use through WiFi seems very sluggish

IPv6 DNS lookups.

vintagevrs · 07-09-2017 05:13PM

I would have thought FTTH should be full speed from the get go. The settling in period I believe was specific to ADSL. The kit in the exchange had to learn what speed each individual line could hold with out causing sync issues. So a customer could order 8mb ADSL and on day one only get 1mb, then 2mb the following day until the equipment found the right balance between speed and a reliable connection. I can not see why that would apply to FTTH?

Amadan90 · 07-09-2017 05:26PM

ED E wrote: »

IPv6 DNS lookups.

What do you mean?

I'm also having problems with sluggish speed on android phones and the DNS app works but would rather a more permanent solution.

Eir rural FTTH thread

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